Patient Portal Software

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athenahealth EHR

66 Reviews

Founded in 1997, athenahealth, Inc. is one of the largest public listed EHR company in the US. The Massachusetts based company provides web-based Electronic Medical Records, Practice Management and Medical Billing Software&nb.. Read more

eClinicalWorks EMR

49 Reviews

eClinicalWorks is an award-winning vendor offering integrated EHR, Practice Management, Population Health, and Revenue Cycle Management solutions and services to more than 130,000 physicians across US and 850,000+ medical professionals worldwide. The.. Read more

EpicCare EMR software

44 Reviews

Epic Systems Corporation, or Epic, has been in the market since 1979 and employes around 10,000 personnel. Headquartered in Verona, Wisconsin, Epic has raked in numerous accolades and awards over the years including winning Best in KLAS top overall s.. Read more

Cerner PowerChart Software

43 Reviews

Cerner is the leading US supplier of health care information technology offering a unified suite of digital solutions that streamline clinical and administrative workflows enabling providers to care for their patients while managing business aspects... Read more

AdvancedMD EHR

41 Reviews

AdvancedMD is an integrated medical software suite for independent practices. Founded in 1999 and based in South Jordan, Utah, the vendor serves an expansive national footprint of more than 22,500 practitioners across 8,000 practices and 600 medical .. Read more

Allscripts EHR

40 Reviews

Allscripts has been in business for the past 30 years with presence across four countries; US, UK, Canada, and Australia. Over time, the company has transitioned from a core electronic prescribing entity to forward-looking Electronic Health Records (.. Read more

PrognoCIS EMR

35 Reviews

PrognoCIS, set up in early 2000s, is a healthcare company that is suitable for all sizes of practices and hospitals. It offers integrated modules for EHR, practice management, and patient portal application. It also provides specialty revenue cycle m.. Read more

Practice Fusion EHR

33 Reviews

Practice Fusion, an Allscripts company, founded in 2005 is the #1 cloud-based ambulatory EHR platform in the United States. It has partnered with some of the leading medical billing software companies such as AdvancedMD and Kareo to provide a seamles.. Read more

Amazing Charts EHR

31 Reviews

Amazing Charts, a leading developer of Electronic Health Record, Practice Management and Medical Billing Systems for outpatient practices, was founded in 2001 by a practicing family physician. Over the past 15 years, Amazing Charts has consistent.. Read more

Chartlogic EHR

30 Reviews

Chartlogic, a subsidiary of Medsphere Systems Corporation, has been in the market since 1994. It is headquartered in Salt Lake City, Utah. The vendor provides an ambulatory electronic health record system either integrated with practice management so.. Read more

EHR Reviews, Features, Pricing & Compare

Buyers Guide

Patient Portal Software—The 5 Features That Truly Matter

In a customer centered age, physicians need to understand the importance of acquiring this perspective too. Your patients have the advantage of browsing the internet to find a suitable health care provider.

You need to find ways to attract patients, as well as retain the ones you have. An effective patient portal software product can be the solution to get this right. 

But of course, you need a quality system to make this work. So read on to find out what features your portal needs the most. 

Patient Care: The Value of a Relationship

If you’re still wondering if it’s worth the expenses, let’s help you clarify. On your patient list you’ll find patients that will stick with you no matter what. That’s the value of months or years of relationship building. They trust your insight and this benefits both parties:

- You won’t lose them to other physicians, because they won’t take the risk of someone else providing lower quality care.

- The trust they have in you makes each visit less traumatic and will prompt them to be more honest during consultations. 

- This transparency as well as knowing their histories enable you to provide better health care.

Now imagine you can have this type of doctor-patient relationship with everyone. You’ll be surprised at how much you can build trust be simply improving communication, such as using a streamlined patient portal software system.

But with so many options available these days, which one will give you the best ROI? We listed the most important features to consider. 

5 Features Your Patient Portal Software Must Have

In most cases a patient portal software is a website your patients can access to view certain information related to their cases. The range of options will differ between software programs, but usually relate to billing, scheduling and communication between physician and patient. 

It Will Easily Integrate With Existing Software

They keyword here is ‘easily’. You don’t want to have a difficult implementation period because this can cause staff members to react negatively to the changes. The patient portal software must work well with:

- Existing EHR software

- Software for your printers

- Your billing system

Around the Clock, Easy Access

The idea with this software is to allow easy communication between you and patients. Make sure your portal is easily accessible on all browsers and if it’s mobile responsive, even better. More and more people use their SmartPhones to organize their lives, rather than sitting at their computers. Make it easy for them to use the platform and your patients will stay happy.

Also make sure downtime is kept to a minimum, as your patients will log in at all times of the day. For this you need excellent support and customer service so you can report problems & have them resolved as quick as possible.  

Compliancy and Security is Key

It’s your responsibility to create a safe, law abiding online environment for your patients to use. Firstly your software should be HIPAA compliant, so patients’ data will be kept secure. Also review your own security measures and servers used (if applicable) to prevent hackers from accessing the information. 

The benefit of using patient portal software is that you can now facilitate secure communication; Much better than discussing private information over the phone. Personal details can be mentioned in messages, but will be encrypted for safety reasons, if you use a quality software package. As a bonus the information will be more accurate too, since patients enter their own details instead of staff members typing it in, as with many paper based systems. 

General Actions Done in a New Way

Many of the activities that rob you and your staff of time can be automated or changed once you implement patient portal software:

- Paperwork: Going digital is vital as it makes your documentation more accurate and saves time. Patients enter their information online (even when registering) so there’s no chance of typing errors when staff members have to transfer written data onto a computer system. From there on forward all test results, reports and notes are kept together. Patients appreciate being given access to their paperwork, whether to view themselves or to show others. When information changes, such as an address, it’s also easier to get it adjusted than with a paper based system.

- Scheduling: When you allow patients to make appointments online it means your staff will have fewer phone calls to handle. Patients, as well as physicians, can get reminders to make sure they’re on time. 

- Prescriptions: It’s easier for physicians to manage prescriptions online, compared to the time wasted in doing it on paper and in person. You simply need reminders to organise refills, instead of patients making calls with their requests. 

- Billing: Help your patients keep their payments up to date by using patient portal software with a payment option. Usually this only requires credit card information—no one has to visit the bank or even log in to their banks’ websites. 

- Virtual visits: A nifty way of utilizing all the benefits of this technology is using this portal to handle follow up care. Both physicians and patients will appreciate that they can save time in corresponding online instead of in person, especially for less serious conditions or treatment.

For optimum satisfaction and time saving, make sure your software facilitates these features of running a practice. 

Does it Work for YOU?

Don’t see software as being set in stone. Quite the opposite; If you’re willing to pay a little extra. Gauge whether you can use a standard portal, but also ask about the possibility of customizing software to your specific needs. Customization is proof of a high end system, and that the service provider is interested in your unique preferences. 

Last Thoughts

Recent studies show that very few patients know whether their health care providers have such systems in place. That means, even those professionals that have these portals aren’t enjoying the advantages yet.

Make sure you (and your patients) benefit from the start by adequately marketing your patient portal software to existing patients and each new one. Make it part of registration that they engage with your software, so they feel comfortable using it.