Top EMR Software 2020

With 2020 drawing to an end, healthcare companies are looking to reflect on all that has happened in these times of struggle. Not only the US, but the whole world faced new challenges and problems. Hundreds of small business owners and even some large corporations struggled to break-even. This also includes healthcare practices as a result of reduced physical footfall in practices and hospitals.

However, we managed to learn and adapt to the environment’s changes and developed technologies to aid us during the pandemic. One thing is clear from all of our struggles; businesses, small or big, need to be ready for anything. This also means having the right software and digital infrastructure to help us maintain operational efficiency.

New Innovations in the Healthcare Sector in 2020

In March 2020, when the news of implementing a strict lockdown first came out, many businesses were forced to make quick decisions. From social gatherings to business meetings, everything had to move online. 

This was particularly problematic for the healthcare industry. How can you treat patients online? What software to use? How to use them? These questions were common among practitioners seeking to provide healthcare facilities. The medical community turned to video conferencing tools called telemedicine software

Telemedicine software helps connect patients and physicians through online video conferencing and ensures patient privacy requirements. In fact, the Software Finder website shows a 2000% increase in traffic for telemedicine and telehealth solutions.

Similarly, Artificial Intelligence (AI) has also started to gain momentum in EMR and other medical software. Whether it’s in automating tasks or providing virtual assistant services, AI and voice recognition tools like Dragon Voice Recognition have automated most administrative and clinical workflows to help physicians focus more on their patients.

Choosing Top-Ranked EMR Software

We’ve compiled this list based on vendor popularity gauged by user interest on our website and the EMR companies’ performance based on real customer reviews. The data was collected between January 2020 till November 2020. 

Here’s a list of top-performing EMR and medical software based on user feedback.

Top Performing EMR Software 2020

These rankings are based on customer feedback. We were unable to verify the authenticity of some of the claims made by a few users due to which we’ve omitted certain information.

1. Best EMR for Small Practices

Pros

  • Great value for money
  • Great customer support
  • The sales team is very responsive and forthcoming during the initial correspondence with the company 

Cons

  • Cumbersome messaging process
  • Lacks intuition
  • Has a steep learning curve

Pros

  • Highly customizable
  • Easy-to-use and user-friendly
  • Simplified charting

Cons

  • Lack of effective customer support
  • Does not offer to create new reports
  • Language issues with customer support
  • Payment method is difficult to understand

Pros

  • Easy integration with their billing and practice management solution
  • Easy-to-use and flexible infrastructure
  • Offers digital marketing services as well
  • Can integrate with multiple popular telehealth platforms.

Cons

  • Lacks effective customer support
  • Doesn’t have adequate training materials and tutorials
  • Takes a lot of time to report problems

Pros

  • User-friendly and easy to navigate
  • Offers templates other users have created
  • Seamless integration with Apple devices

Cons

  • Doesn’t offer adequate security protocols
  • Lacks effective support for problems
  • System occasionally crashes

Pros

  • Great reporting and analytics features
  • Easy to implement
  • Simplified charting

Cons

  • May slow down your system over time
  • Difficult to navigate
  • Lacks effective customer support

2. Best EMR for Large Practices

Pros

  • Offers an extensive list of services
  • Offers a smart and customizable dashboard 
  • Great billing platforms

Cons

  • Steep initial learning curve
  • Complex troubleshooting process

Pros

  • Easy to configure and customize
  • Minimalistic interface and easy to navigate
  • Easy to record patient information

Cons

  • Can slow down your system at times
  • Costly in the long-term for small practices

Pros

  • Offers strategy consultation for practices
  • Offers on-site and off-site hosting
  • Offers advanced analytics for predictive analysis

Cons

  • Navigation is lengthy
  • Requires frequent updates
  • Search feature is not optimized for physician’s ease

Pros

  • Well-known for their customer support
  • User-friendly and interactive
  • Focuses on innovation as their driving force

Cons

  • Creating custom reports is a lengthy process
  • Lacks effective reporting capabilities
  • UI needs to be optimized

Pros

  • Easy to manage claims
  • Easy-to-use and customizable
  • Easy to search medical records

Cons

  • Billing reporting is a difficult
  • Customer support lacks and often doesn’t speak English
  • Servers may slow down during rush hours

Pros

  • Offers comprehensive services
  • Support for onboarding and training new staff
  • Offers multiple ways of documentation

Cons

  • Some features and benefits are over-priced
    • Implementation is lengthy and costly
    • System occasionally crashes

Pros

  • Offers several security protocols to keep your information safe
  • Accessible 24/7 from anywhere in the world
  • Intuitive IT and customer support

Cons

  • Occasionally malfunctions
  • Messaging feature for physicians and patients is buggy

Pros

  • Offers top-notch customer support
  • Highly versatile and easy to use
  • State-of-the-art voice recognition feature

Cons

  • It’s designed for general practitioners, not specialists
  • Collaboration with other staff members is difficult

Pros

  • High-quality and consistent customer support
  • Minimalistic and interactive UI
  • Easy to use and navigate

Cons

  • You can hand-pick the services you need
  • Costly in the long-run
  • Patient portal lacks in terms of robustness

Pros

  • Simplified claims submission process
  • Easy and simple documentation
  • Economical and efficient

Cons

  • User interface is outdated
  • Potential issues with HIPAA compliance
Top Performing EMR Software 2020 infographic

4. Best Medical Billing Services

Athenahealth

Pros

  • Easy to configure and customize
  • Minimalistic interface and easy to navigate
  • Easy to record patient information

Cons

  • Can slow down your system at times
  • Costly in the long-term
AdvancedMD

Pros

  • Offers an extensive list of services
  • Offers a smart and customizable dashboard 
  • Great billing platforms

Cons

  • Steep initial learning curve
  • Complex troubleshooting process

Pros

  • Easy to use and navigate
  • Adaptable, accessible, and affordable
  • Great customer and IT support teams

Cons

  • Lacks interoperability with other EMR software
  • Implementation and training are quite lengthy
  • Offers compatibility only with Internet Explorer

Pros

  • Provides a secure channel for communication
  • Ensures HIPAA compliance
  • Intuitive and easy to use

Cons

  • Difficult for new staff members to understand
  • Picture quality needs to be improved
  • Often freezes from time to time

Pros

  • Provides virtual waiting rooms
  • Offers numerous security protocols
  • Free of cost

Cons

  • Video often glitches due to poor connectivity
  • Lacks support
  • Video quality is often blurry

Pros

  • No membership fees
  • Wide range of services
  • 24/7 expert consultations

Cons

  • Doesn’t offer live chat features
  • Can’t be integrated with labs
  • Potential billing issues
Teladoc

Pros

  • Offer 24/7 customer and IT support
  • Easy for patients and physicians
  • Free of cost

Cons

  • Physician’s calls are made through an unlisted number
  • Physicians can’t order tests directly from the lab
  • Often has glitches during appointments

Pros

  • Easy to implement and use
  • Easy to keep track of all your appointments 
  • Offers all the services on their mobile app as well

Cons

  • Can be difficult for patients to understand
  • Can be a bit unstable at times
  • Offers very little customization options

6. Vendors to Look Out For in 2021

Pros

  • Offers robust AI reporting and analytics
  • Centralizes your database in a cloud storage
  • Offers effective resource management

Cons

  • Doesn’t provide effective customer support
  • Servers may crash during rush hours
  • Difficult to learn initially
Assure Care

Pros

  • Provides Medicaid compliance
  • Offer complete customization options
  • Easy to navigate and flexible

Cons

  • Doesn’t offer effective customer support
  • Length training sessions
  • Occasionally runs into bugs and glitches

Pros

  • Offers free billing review/audit
  • Offers a range of services from a billing audit to revenue cycle management
  • Helps improve productivity with enterprise scheduling

Cons

  • Takes a while to get used to

Learn More About Top-Ranking EMR Software

In order to compile our list of top-ranked EMR and other medical software, we used data from our user reviews and feedback. We used data from Jan 2020 till Nov 2020 and this dataset will not be updated after the publication. To learn more about some of the top-ranked medical software, connect with one of our experts today.

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