With the year drawing to an end, healthcare companies are looking to reflect on all that has happened in these times of struggle. Not only the US, but the whole world faced new challenges and problems. Hundreds of small business owners and even some large corporations struggled to break-even. This also includes healthcare practices as a result of reduced physical footfall in practices and hospitals. However, we managed to learn and adapt to the environment’s changes and developed technologies to aid us during the pandemic. One thing is clear from all of our struggles; businesses, small or big, need to be ready for anything. This also means having the right software and digital infrastructure to help us maintain operational efficiency.

New Innovations in the Healthcare Sector

In March 2020, when the news of implementing a strict lockdown first came out, many businesses were forced to make quick decisions. From social gatherings to business meetings, everything had to move online. This was particularly problematic for the healthcare industry. How can you treat patients online? What software to use? How to use them? These questions were common among practitioners seeking to provide healthcare facilities. The medical community turned to video conferencing tools called telemedicine software. Telemedicine software helps connect patients and physicians through online video conferencing and ensures patient privacy requirements. In fact, the Software Finder website shows a 2000% increase in traffic for telemedicine and telehealth solutions. Similarly, Artificial Intelligence (AI) has also started to gain momentum in EMR and other medical software. Whether it’s in automating tasks or providing virtual assistant services, AI and voice recognition tools like Dragon Voice Recognition have automated most administrative and clinical workflows to help physicians focus more on their patients.

Choosing Top-Ranked EMR Software

We've compiled this list based on vendor popularity gauged by user interest on our website and the EMR companies’ performance based on real customer reviews. The data was collected between January 2020 till November 2020.

Here's a list of top-performing EMR and medical software based on user feedback.

Top Performing EMR Software

These rankings are based on customer feedback. We were unable to verify the authenticity of some of the claims made by a few users due to which we've omitted certain information.

1. Best EMR for Small Practices

WRS Health

Pros

Great value for money
Great customer support
The sales team is very responsive and forthcoming during the initial correspondence with the company

Cons

Cumbersome messaging process
Lacks intuition
Has a steep learning curve

PrognoCIS

Pros

Highly customizable
Easy-to-use and user-friendly
Simplified charting

Cons

Lack of effective customer support
Does not offer to create new reports
Language issues with customer support
Payment method is difficult to understand

Kareo

Pros

Easy integration with their billing and practice management solution
Easy-to-use and flexible infrastructure
Offers digital marketing services as well
Can integrate with multiple popular telehealth platforms.

Cons

Lacks effective customer support
Doesn’t have adequate training materials and tutorials
Takes a lot of time to report problems

DrChrono

Pros

User-friendly and easy to navigate
Offers templates other users have created
Seamless integration with Apple devices

Cons

Doesn’t offer adequate security protocols
Lacks effective support for problems
System occasionally crashes

RXNT

Pros

Great reporting and analytics features
Easy to implement
Simplified charting

Cons

May slow down your system over time
Difficult to navigate
Lacks effective customer support

2. Best EMR for Large Practices

AdvancedMD

Pros

Offers an extensive list of services
Offers a smart and customizable dashboard
Great billing platforms

Cons

Steep initial learning curve
Complex troubleshooting process

Athenahealth

Pros

Easy to configure and customize
Minimalistic interface and easy to navigate
Easy to record patient information

Cons

Can slow down your system at times
Costly in the long-term for small practices

Cerner

Pros

Offers strategy consultation for practices
Offers on-site and off-site hosting
Offers advanced analytics for predictive analysis

Cons

Navigation is lengthy
Requires frequent updates
Search feature is not optimized for physician’s ease

Greenway Health

Pros

Well-known for their customer support
User-friendly and interactive
Focuses on innovation as their driving force

Cons

Creating custom reports is a lengthy process
Lacks effective reporting capabilities
UI needs to be optimized

eClinicalWorks

Pros

Easy to manage claims
Easy-to-use and customizable
Easy to search medical records

Cons

Billing reporting is a difficult
Customer support lacks and often doesn’t speak English
Servers may slow down during rush hours

3. Best EMR for Behavioral Health

InSync

Pros

Offers comprehensive services
Support for onboarding and training new staff
Offers multiple ways of documentation

Cons

Some features and benefits are over-priced
Implementation is lengthy and costly
System occasionally crashes

Valant

Pros

Offers several security protocols to keep your information safe
Accessible 24/7 from anywhere in the world
Intuitive IT and customer support

Cons

Occasionally malfunctions
Messaging feature for physicians and patients is buggy

EHR YOUR WAY

Pros

Offers top-notch customer support
Highly versatile and easy to use
State-of-the-art voice recognition feature

Cons

It’s designed for general practitioners, not specialists
Collaboration with other staff members is difficult

TherapyNotes

Pros

High-quality and consistent customer support
Minimalistic and interactive UI
Easy to use and navigate

Cons

You can hand-pick the services you need
Costly in the long-run
Patient portal lacks in terms of robustness

MedEZ

Pros

Simplified claims submission process
Easy and simple documentation
Economical and efficient

Cons

User interface is outdated
Potential issues with HIPAA compliance

Top Performing EMR Software 2020 infographic

4. Best Medical Billing Services

Athenahealth

Pros

Easy to configure and customize
Minimalistic interface and easy to navigate
Easy to record patient information

Cons

Can slow down your system at times
Costly in the long-term

AdvancedMD

Pros

Offers an extensive list of services
Offers a smart and customizable dashboard
Great billing platforms

Cons

Steep initial learning curve
Complex troubleshooting process

CureMD

Pros

Easy to use and navigate
Adaptable, accessible, and affordable
Great customer and IT support teams

Cons

Lacks interoperability with other EMR software
Implementation and training are quite lengthy
Offers compatibility only with Internet Explorer

5. Best Telemedicine Software

VSee

Pros

Provides a secure channel for communication
Ensures HIPAA compliance
Intuitive and easy to use

Cons

Difficult for new staff members to understand
Picture quality needs to be improved
Often freezes from time to time

Doxy.me

Pros

Provides virtual waiting rooms
Offers numerous security protocols
Free of cost

Cons

Video often glitches due to poor connectivity
Lacks support
Video quality is often blurry

Amwell

Pros

No membership fees
Wide range of services
24/7 expert consultations

Cons

Doesn’t offer live chat features
Can’t be integrated with labs
Potential billing issues

Teladoc

Pros

Offer 24/7 customer and IT support
Easy for patients and physicians
Free of cost

Cons

Physician’s calls are made through an unlisted number
Physicians can’t order tests directly from the lab
Often has glitches during appointments

Mend

Pros

Easy to implement and use
Easy to keep track of all your appointments
Offers all the services on their mobile app as well

Cons

Can be difficult for patients to understand
Can be a bit unstable at times
Offers very little customization options

6. Vendors to Look Out For in 2021

Doctor Helper

Pros

Offers robust AI reporting and analytics
Centralizes your database in a cloud storage
Offers effective resource management

Cons

Doesn’t provide effective customer support
Servers may crash during rush hours
Difficult to learn initially

Assure Care

Pros

Provides Medicaid compliance
Offer complete customization options
Easy to navigate and flexible

Cons

Doesn’t offer effective customer support
Length training sessions
Occasionally runs into bugs and glitches

BillingDocs

Pros

Offers free billing review/audit
Offers a range of services from a billing audit to revenue cycle management
Helps improve productivity with enterprise scheduling

Cons

Takes a while to get used to

Learn More About Top-Ranking EMR Software

In order to compile our list of top-ranked EMR and other medical software, we used data from our user reviews and feedback. We used data from Jan 2024 till Nov 2024 and this dataset will not be updated after the publication. To learn more about some of the top-ranked medical software, connect with one of our experts today.

Top Performing EMR Software 2024

EMR Vendor Selection Template