Infusionsoft by Keap
15 Reviews
Infusionsoft by Keap is a comprehensive business management solution that combines CRM, marketing automation, and e-commerce functionalities in one platform. While set-up may require training, its all-in-one capabilities make it a valuable tool for streamlining operations and improving customer engagement.
Infusionsoft by Keap Specifications
Campaign Management
Lead Generation
Customer Segmentation
Email Marketing
Infusionsoft by Keap is an award-winning integrated e-marketing and sales solutions software for small businesses. It is the only software that provides an all-in-one platform that automates sales, marketing and, business procedures. The solution offers tools to manage and optimize Customer Relationship Management (CRM), E-commerce, customer lifecycle, marketing automation, and lead scoring.
It allows users to organize their lead and client data in one place. All client communications from Microsoft, Outlook and, Gmail are synced and gathered in one place. It can not only be used to manage online sales operations, but also to create marketing campaigns based on personal interests. Integration is supported with other sales and business management services such as Quickbook and SalesForce.
With Infusionsoft, users can build customized marketing workflows that automatically trigger specific email sequences based on tags and client actions. Through customization, users can send automated custom emails to a selective customer base. It is easily accessible through iOS and Android-enabled tabs and phones. Active customer support is available via FAQ, email, and phone.
Infusionsoft by Keap Reviews
Overall Rating
3.9
15 Reviews
Rating Distribution
5
(4)
4
(8)
3
(2)
2
(0)
1
(1)
Share your experience
Overall Rating
3.9
15 Reviews
Rating Distribution
5
4
4
8
3
2
2
0
1
1
Share your experience
Jorge D.
Information Technology and Services
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Reviewed on Oct 17, 2022
Complete CRM solution.
Pros
Keap is not just a marketing automation service, but an entire CRM. The features it offers are extremely powerful. I have been able to create campaigns that would automate emails tailored to each target contact according to the information you have on them. We can also select what needs to be sent to a client if they provide a response to a query on a form. Each and everything can be tailored based on the status of our clients like the state they reside in. We can ethically track people and alter what they see if they frequently log into your membership site and visit some pages more than the others.
Cons
Dont even think about using it on your own though. You will be needing to hire some specialists or train your staff to the fullest to reap its benefits. Many individuals criticize it as being overly pricey and difficult to use, and rightly so. It simply wouldnt be able to give you all the benefits it offers if an inexperienced user is at the steering wheel. During their presentations and seminars they have claimed that it is a DIY, self-serve solution. Which is an absolute lie. I am an engineer myself and it was unusually difficult to operate this for me as well.
Demian H
Information technology and services
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Reviewed on Oct 17, 2022
Lead management and customer service in one convenient package!
Pros
Keap has always had a positive reputation in the market, and Infusion is an excellent example of software done right. I think it’s amazing how well it compiles the resources for innovative campaigns and business solutions due to the abundance of integrations with other systems. Keap has met our unique demands time and again and helped us in lead management, email campaigns, VOIP, and Gmail integrations. If we need anything beyond the everyday features, its very simple to integrate things as necessary. There’s virtually no limit to email automation and the businesses that can be handled.
Cons
My advice for any new users is to go through the Keap Academy training at least once if you wish to get the most out of it. There’s nothing I dislike about the software in particular. However, there are some fixes that need to be made here, like allowing many emails into a campaign to save time compared to creating each email individually, and a simplified contact view would be welcome for basic users who only need access to contact details. I believe that lower-level Keap users have access to a really attractive basic view, which is very helpful, but the same basic user view is not available to those advanced users.
Alysa
Precision Marketing Group
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Reviewed on Aug 05, 2019
Affordable product.
Pros
The product is affordable. Anyone who is thinking of getting a cost-effective product can go with this one. It has a lot of features to offer. It is a resourceful tool. For me it is sufficient as my main goal was to manage and communicate with the contacts.
Cons
This system seems a bit old-fashioned. I used it previously, and then stopped using it for some reason. However, when I got back, nothing had changed, and it was as I left it before.
Sean
Insurance
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Reviewed on Aug 03, 2019
Great marketing solution.
Pros
The major pro for me is the ability to multitask. It is easier to set appointments and prepare for sales calls with our clients. It is easy to use. Even when we’re not in the office, we’re able to engage with potential clients. The interface is pretty easy to understand and helps us know where our main focus needs to be. It has helped us in communicating with our clients about anything and at any time.
Cons
It would be nice if it operated in real-time, as we always have to keep refreshing the dashboard.
Tim
FP1
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Reviewed on Jul 11, 2019
Infusionsoft
Pros
It was easy to learn how to use it. I didn’t take any trainings at all, and didn’t research as well, but it’s pretty simple as I figured it out all myself. It is able to store all the user information. It is easy to tag users and store their information in the database. It has pre-built fields which has made it a lot easier for us.
Cons
They should add a little more integration options.
Martin
Gobierno de la Ciudad de Buenos Aires
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Reviewed on Jul 10, 2019
The Best!
Pros
This tool is complete in every way. It offers tons and tons of features and functionalities. It is way too professional as well. It lets you plan a complete digital marketing strategy and establish a proper workflow.
Cons
It is not the best choice for small businesses as it is expensive, but Enterprises can invest in 360 marketing. They do not have the documentation in Spanish.
Melissa
Regenexx LLC
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Reviewed on Jul 10, 2019
Infusionsoft Review
Pros
It is a great software. It is easy to use, and I can completely rely on it. It always notifies or reminds me whenever I set a follow up. It is capable of storing and tracking all the contacts. It has helped me do a lot better.
Cons
None.
Chris
Interlog USA, Inc.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Reviewed on Jul 07, 2019
Worth it.
Pros
It is worth it. It definitely works in a very different way than many other marketing software or CRMs. Although, the email marketing feature that it provides is exclusive. It is complete and does everything that you want it to do. It is great for email marketing and has great deliverability.
Cons
It has a learning curve. Not that easy to get used to how things work, and even when you learn, it always seems like you can do it in a much better way.
Fehbe
Blueprint
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Reviewed on Jul 06, 2019
Not that great.
Pros
It helps in keeping track of all the leads. Lead development and management. It provides the ability to create landing pages within the system. Keeps track of all the data.
Cons
The templates do not do much. They do not offer a lot of freedom in customization and is not capable to do much. There are many things that it is not able to do, and all you’re left with is desire.
Jeffrey
Skinner Law Firm
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Reviewed on Jul 05, 2019
Lacks spam blocking.
Pros
The campaign builder works great and provides with a lot of flexibility and unlimited tags. Tasks can be created in a specific manner. It helps with follow up reminders and a lot more.
Cons
The online form does not block any kind of spam. We get a lot of spam everyday just by the form created by Infusionsoft. It needs to be more effective in blocking out spam.
Oct 17, 2022
Complete CRM solution.
Jorge D.
Information Technology and Services
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Pros
Keap is not just a marketing automation service, but an entire CRM. The features it offers are extremely powerful. I have been able to create campaigns that would automate emails tailored to each target contact according to the information you have on them. We can also select what needs to be sent to a client if they provide a response to a query on a form. Each and everything can be tailored based on the status of our clients like the state they reside in. We can ethically track people and alter what they see if they frequently log into your membership site and visit some pages more than the others.
Cons
Dont even think about using it on your own though. You will be needing to hire some specialists or train your staff to the fullest to reap its benefits. Many individuals criticize it as being overly pricey and difficult to use, and rightly so. It simply wouldnt be able to give you all the benefits it offers if an inexperienced user is at the steering wheel. During their presentations and seminars they have claimed that it is a DIY, self-serve solution. Which is an absolute lie. I am an engineer myself and it was unusually difficult to operate this for me as well.
Oct 17, 2022
Lead management and customer service in one convenient package!
Demian H
Information technology and services
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Pros
Keap has always had a positive reputation in the market, and Infusion is an excellent example of software done right. I think it’s amazing how well it compiles the resources for innovative campaigns and business solutions due to the abundance of integrations with other systems. Keap has met our unique demands time and again and helped us in lead management, email campaigns, VOIP, and Gmail integrations. If we need anything beyond the everyday features, its very simple to integrate things as necessary. There’s virtually no limit to email automation and the businesses that can be handled.
Cons
My advice for any new users is to go through the Keap Academy training at least once if you wish to get the most out of it. There’s nothing I dislike about the software in particular. However, there are some fixes that need to be made here, like allowing many emails into a campaign to save time compared to creating each email individually, and a simplified contact view would be welcome for basic users who only need access to contact details. I believe that lower-level Keap users have access to a really attractive basic view, which is very helpful, but the same basic user view is not available to those advanced users.
Aug 05, 2019
Affordable product.
Alysa
Precision Marketing Group
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Pros
The product is affordable. Anyone who is thinking of getting a cost-effective product can go with this one. It has a lot of features to offer. It is a resourceful tool. For me it is sufficient as my main goal was to manage and communicate with the contacts.
Cons
This system seems a bit old-fashioned. I used it previously, and then stopped using it for some reason. However, when I got back, nothing had changed, and it was as I left it before.
Aug 03, 2019
Great marketing solution.
Sean
Insurance
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Pros
The major pro for me is the ability to multitask. It is easier to set appointments and prepare for sales calls with our clients. It is easy to use. Even when we’re not in the office, we’re able to engage with potential clients. The interface is pretty easy to understand and helps us know where our main focus needs to be. It has helped us in communicating with our clients about anything and at any time.
Cons
It would be nice if it operated in real-time, as we always have to keep refreshing the dashboard.
Jul 11, 2019
Infusionsoft
Tim
FP1
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Pros
It was easy to learn how to use it. I didn’t take any trainings at all, and didn’t research as well, but it’s pretty simple as I figured it out all myself. It is able to store all the user information. It is easy to tag users and store their information in the database. It has pre-built fields which has made it a lot easier for us.
Cons
They should add a little more integration options.
Jul 10, 2019
The Best!
Martin
Gobierno de la Ciudad de Buenos Aires
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Pros
This tool is complete in every way. It offers tons and tons of features and functionalities. It is way too professional as well. It lets you plan a complete digital marketing strategy and establish a proper workflow.
Cons
It is not the best choice for small businesses as it is expensive, but Enterprises can invest in 360 marketing. They do not have the documentation in Spanish.
Jul 10, 2019
Infusionsoft Review
Melissa
Regenexx LLC
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Pros
It is a great software. It is easy to use, and I can completely rely on it. It always notifies or reminds me whenever I set a follow up. It is capable of storing and tracking all the contacts. It has helped me do a lot better.
Cons
None.
Jul 07, 2019
Worth it.
Chris
Interlog USA, Inc.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Pros
It is worth it. It definitely works in a very different way than many other marketing software or CRMs. Although, the email marketing feature that it provides is exclusive. It is complete and does everything that you want it to do. It is great for email marketing and has great deliverability.
Cons
It has a learning curve. Not that easy to get used to how things work, and even when you learn, it always seems like you can do it in a much better way.
Jul 06, 2019
Not that great.
Fehbe
Blueprint
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Pros
It helps in keeping track of all the leads. Lead development and management. It provides the ability to create landing pages within the system. Keeps track of all the data.
Cons
The templates do not do much. They do not offer a lot of freedom in customization and is not capable to do much. There are many things that it is not able to do, and all you’re left with is desire.
Jul 05, 2019
Lacks spam blocking.
Jeffrey
Skinner Law Firm
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Pros
The campaign builder works great and provides with a lot of flexibility and unlimited tags. Tasks can be created in a specific manner. It helps with follow up reminders and a lot more.
Cons
The online form does not block any kind of spam. We get a lot of spam everyday just by the form created by Infusionsoft. It needs to be more effective in blocking out spam.
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