Overall Rating
2.8
4 Reviews
Rating Distribution
5
(1)
4
(1)
3
2
1
(2)
Satisfaction Score
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Overall Rating
2.8
4 Reviews
Rating Distribution
5
(1)
4
(1)
3
2
1
(2)
Satisfaction Score
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Filters
Specialty
Provider Size
Time Used
Not many specific Podiatry EMR's as easy as this one.
Not many specific Podiatry EMR's as easy as this one.
Pros
I liked how this program would systematically separate the H&P for convenience and flow. Also, combining the codes with the diagnosis is crucial.
Cons
I can't pinpoint specific ways for DOX to enhance its software, but at my practice, we heavily rely on EPIC. So, if they could find a way to market better or show more appeal to the podiatric community, it would benefit the company and provide doctors with more and better options.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Garret
Medical Practice, N/A employees
More than a year
July 2016
Not what it used to be
Not what it used to be
Pros
It used to be state-of-the-art.
Cons
It hasn't kept up with others; it's now outdated with awful customer support. They focus on new customers rather than supporting their current ones.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
2
Alan
Medical Practice, N/A employees
Free Trial
January 2015
Measures to obtain the government stimulus
Measures to obtain the government stimulus
Pros
I've been using DOX EMR for over four years. DOX has helped me meet all the standards and measures to obtain the government stimulus for the past three years since it became available. I'm very satisfied with the service and expertise of working with DOX. They�ve exceeded all my expectations in quality and customer service!
Cons
I have no complaints. The system functions as promised in the sales demo.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
James
Medical Practice, N/A employees
Free Trial
June 2014
Dox does not work as advertised
Dox does not work as advertised
Pros
The feature I like most is the power off button. This program is badly designed.
Cons
This program runs very slowly and randomly kicks us out while we're writing notes. It freezes two to three times a week. Customer service is nearly non-existent, and the notes aren't thorough. Scheduling has been a challenge for my front office staff because it's very slow, with only one server. My billing company keeps urging me to switch to another EMR, claiming this is the hardest program they've ever dealt with.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
2
Tony
Medical Practice, N/A employees
Free Trial
December 2013
Filters
Not many specific Podiatry EMR's as easy as this one.
Not many specific Podiatry EMR's as easy as this one.
Pros
I liked how this program would systematically separate the H&P for convenience and flow. Also, combining the codes with the diagnosis is crucial.
Cons
I can't pinpoint specific ways for DOX to enhance its software, but at my practice, we heavily rely on EPIC. So, if they could find a way to market better or show more appeal to the podiatric community, it would benefit the company and provide doctors with more and better options.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Garret
Medical Practice, N/A employees
More than a year
July 2016
Not what it used to be
Not what it used to be
Pros
It used to be state-of-the-art.
Cons
It hasn't kept up with others; it's now outdated with awful customer support. They focus on new customers rather than supporting their current ones.
Ease of use
2
Value for money
2
Customer Support
4
Functionality
2
Alan
Medical Practice, N/A employees
Free Trial
January 2015
Measures to obtain the government stimulus
Measures to obtain the government stimulus
Pros
I've been using DOX EMR for over four years. DOX has helped me meet all the standards and measures to obtain the government stimulus for the past three years since it became available. I'm very satisfied with the service and expertise of working with DOX. They�ve exceeded all my expectations in quality and customer service!
Cons
I have no complaints. The system functions as promised in the sales demo.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
James
Medical Practice, N/A employees
Free Trial
June 2014
Dox does not work as advertised
Dox does not work as advertised
Pros
The feature I like most is the power off button. This program is badly designed.
Cons
This program runs very slowly and randomly kicks us out while we're writing notes. It freezes two to three times a week. Customer service is nearly non-existent, and the notes aren't thorough. Scheduling has been a challenge for my front office staff because it's very slow, with only one server. My billing company keeps urging me to switch to another EMR, claiming this is the hardest program they've ever dealt with.
Ease of use
3
Value for money
2
Customer Support
4
Functionality
2
Tony
Medical Practice, N/A employees
Free Trial
December 2013