softwarePointClickCare Reviews
18 Reviews
Overall Rating
4.3
18 Reviews
Rating Distribution
5
(8)
4
(8)
3
(2)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.3
18 Reviews
Rating Distribution
5
(8)
4
(8)
3
(2)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Ideal Application
Ideal Application
Pros
This tool is highly recommended for use in Nursing Facilities. With just a few clicks, all patient information can be accessed in one place, which can significantly reduce search time, paper and printing costs, filing, and so on. It also provides an excellent means for connecting the pharmacy to patient records.
Cons
The most challenging aspect is the initial setup, as it requires a significant amount of time.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Amy
Hospital & Health Care, 51-200 employees employees
Apr 11, 2023
Point Click Care - Industry Leading Product
Point Click Care - Industry Leading Product
Pros
PointClickCare is continuously improving its core product to make the transition to electronic care easier and more beneficial, resulting in an enhanced care experience.
Cons
Its important to keep in mind that add-on products can be costly. Make sure to factor in the price of all the items you want to purchase.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Jessica
Hospital & Health Care, 501-1,000 employees employees
Mar 15, 2023
PCC for LTC Facilities
PCC for LTC Facilities
Pros
It is crucial to ensure accurate medication administration to prevent medication errors. The software is user-friendly, even for nurses who have no prior experience using it. The software is equipped with numerous features, including one that enables easy collaboration with the contract pharmacy of the facility. It is also user-friendly.
Cons
Frequent software slowness can hinder a nurses ability to provide timely care, which is crucial in healthcare.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Elaine
Hospital & Health Care, 501-1,000 employees employees
Jan 22, 2023
User Ease Is Refreshing
User Ease Is Refreshing
Pros
This software is user-friendly. You and your staff will be able to navigate and use all the functions efficiently with minimal training and guidance.
Cons
The customer service and help functions are like a suggestion box with a hole in the bottom, but fortunately, you wont need to use them very often. REASON FOR CHOOSING PPC PLATFORMI was not involved in the selection process.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Rachel
Hospital & Health Care, 51-200 employees employees
Jan 21, 2023
A solution has been developed to assist senior care facilities in achieving their goals.
A solution has been developed to assist senior care facilities in achieving their goals.
Pros
As a medical association that consists of branches catering to different patients, we have noticed that PointClickCare is a comprehensive solution that meets all our needs across the board.
Cons
I have no doubts about recommending or using this product.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Catalin
Medical Practice, 11-50 employees employees
Dec 07, 2022
Easy to use. Documentation made easy!
Easy to use. Documentation made easy!
Pros
Its user friendly and allows for quick point of care actions. Documentation is easy, although it can be repetitive at times. The integration of lab work is excellent, and accessing patient profiles is quick.
Cons
The documentation process can be repetitive and time consuming with excessive button clicking. It is also easy to lose information if you accidentally navigate away from the screen. Despite these issues I still love it!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ryan C.
Mid-Market, 101-500 employees
Less than a year
Feb 18, 2022
Electronic Health Records
Electronic Health Records
Pros
I really like the simplicity of this platform. It is also simple "point and click" process once you have provided care. As someone who uses it from both the Admin and Clinical sides I am familiar with all its features. I've utilized PCC in various healthcare settings such as Skilled Nursing & Assisted Living.
Cons
I am not particularly happy with how PCC lacks seamless integration of information when transitioning patients from one setting, like SNF to another, such as Assisted Living. The Risk Management feature primarily focuses on resident falls and overlooks other condition changes like skin integrity. When reporting new skin issues in Risk Management, it asks the same questions as fall reports which can be quite inconvenient.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sandra P.
Mid-Market, 101-500 employees
Less than 6 months
Oct 28, 2021
Great EHR
Great EHR
Pros
I love having all the resident information readily available. Gone are the days of shuffling through charts and piles of paper.
Cons
The only con is when it experiences technological problems and goes down.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User
Hospital & Health Care, 101-500 employees
Less than a year
Oct 28, 2021
PCC
PCC
Pros
Navigating the platform is effortless and many functions are intuitive.
Cons
There are too many options for similar report types which can be a lot sometimes
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Verified User
Hospital & Health Care, 500+ employees
Less than a year
Sep 02, 2021
Not User Friendly
Not User Friendly
Pros
It is convenient that all patient information can be scanned into the Point Click Care platform, enabling easy access to everything from one point.
Cons
If you work at multiple facilities, the "home" patient list always pops up and you can't log out of one facility and log into another within PointClickCare.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Verified User
Medical Practice, 500+ employees
More than a year
Sep 18, 2020
USER FRIENDLY PCC
USER FRIENDLY PCC
Pros
It is extremely user friendly. they have made numerous updates to the various modules, both clinical and financial.
Cons
So far everything is okay. I don't have any complaints at this point.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User
Hospital & Health Care, 101-500 employees
More than a year
Jul 16, 2020
Good for nursing home
Good for nursing home
Pros
The platform is easy to use and makes keeping track of everything a breeze.
Cons
The interface is user friendly.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Verified User
Hospital & Health Care, 500+ employees
More than a year
Apr 19, 2020
Director of Nursing
Director of Nursing
Pros
I really like how E interact guides nurses through the symptoms and encourages them to consider the bigger picture for more detailed explanations to physicians or receiving hospitals. It truly promotes quality care provision.
Cons
There is nothing about e interact that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristin B.
Hospital & Health Care, 11-50 employees
Less than a year
Dec 30, 2018
Fine
Fine
Pros
It fulfills a key role in improving electronic medical records providing a necessary service.
Cons
The only problem I have with any PointClickCare software is occasional crashes which make it a hassle to log back in.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Verified User
Hospital & Health Care, 101-500 employees
More than a year
Dec 18, 2018
Rarely easy to use and search through
Rarely easy to use and search through
Pros
The organizational tools for patient documents are diverse and efficient.
Cons
There are actually too many methods for entering orders making it difficult to find all the necessary components at times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Verified User
Hospital & Health Care, 101-500 employees
Less than 6 months
Dec 10, 2018
A better tool to measure Quality of Care
A better tool to measure Quality of Care
Pros
I really like the graphical chart for viewing Utilization reports. Most department heads find the visual chart helpful in understanding the facilitys current status.
Cons
So far I haven't encountered any issues. I just hope that PCC continues to enhance its existing features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian E.
Mid-Market, 101-500 employees
Less than 6 months
Nov 25, 2018
Excellent long-term care software
Excellent long-term care software
Pros
PointClickCare helps interdisciplinary teams effectively manage their workflow and clients while adhering to HIPAA and regulatory compliance. It improves the overall quality of client care by avoiding missed communication, reducing gaps in documentation, eliminating duplicate data entry and improving care delivery. The reports are searchable and easy to understand. The software itself is very intuitive and integrates smoothly into the business. The customer service is exceptional and readily available to assist the team when needed.
Cons
Exporting reports from PointClickCare to Microsoft Excel is not easy. Additionally there is no feature to void specific data entries such as notes. Once entered no changes can be made.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victoria M.
Hospital & Health Care, 101-500 employees
Less than 6 months
Sep 18, 2018
Easy to use system
Easy to use system
Pros
The system is easy to use, allowing access to all discipline notes and providing the ability to adjust information access for each individual.
Cons
It was hard to consolidate all my working sites within a single login.
Ease of use
7
Value for money
7
Customer Support
5
Functionality
7
Verified User
Hospital & Health Care, 500+ employees
Less than a year
Sep 18, 2018
Filters
Ideal Application
Ideal Application
Pros
This tool is highly recommended for use in Nursing Facilities. With just a few clicks, all patient information can be accessed in one place, which can significantly reduce search time, paper and printing costs, filing, and so on. It also provides an excellent means for connecting the pharmacy to patient records.
Cons
The most challenging aspect is the initial setup, as it requires a significant amount of time.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Amy
Hospital & Health Care, 51-200 employees employees
Apr 11, 2023
Point Click Care - Industry Leading Product
Point Click Care - Industry Leading Product
Pros
PointClickCare is continuously improving its core product to make the transition to electronic care easier and more beneficial, resulting in an enhanced care experience.
Cons
Its important to keep in mind that add-on products can be costly. Make sure to factor in the price of all the items you want to purchase.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Jessica
Hospital & Health Care, 501-1,000 employees employees
Mar 15, 2023
PCC for LTC Facilities
PCC for LTC Facilities
Pros
It is crucial to ensure accurate medication administration to prevent medication errors. The software is user-friendly, even for nurses who have no prior experience using it. The software is equipped with numerous features, including one that enables easy collaboration with the contract pharmacy of the facility. It is also user-friendly.
Cons
Frequent software slowness can hinder a nurses ability to provide timely care, which is crucial in healthcare.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
9
Elaine
Hospital & Health Care, 501-1,000 employees employees
Jan 22, 2023
User Ease Is Refreshing
User Ease Is Refreshing
Pros
This software is user-friendly. You and your staff will be able to navigate and use all the functions efficiently with minimal training and guidance.
Cons
The customer service and help functions are like a suggestion box with a hole in the bottom, but fortunately, you wont need to use them very often. REASON FOR CHOOSING PPC PLATFORMI was not involved in the selection process.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Rachel
Hospital & Health Care, 51-200 employees employees
Jan 21, 2023
A solution has been developed to assist senior care facilities in achieving their goals.
A solution has been developed to assist senior care facilities in achieving their goals.
Pros
As a medical association that consists of branches catering to different patients, we have noticed that PointClickCare is a comprehensive solution that meets all our needs across the board.
Cons
I have no doubts about recommending or using this product.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Catalin
Medical Practice, 11-50 employees employees
Dec 07, 2022
Easy to use. Documentation made easy!
Easy to use. Documentation made easy!
Pros
Its user friendly and allows for quick point of care actions. Documentation is easy, although it can be repetitive at times. The integration of lab work is excellent, and accessing patient profiles is quick.
Cons
The documentation process can be repetitive and time consuming with excessive button clicking. It is also easy to lose information if you accidentally navigate away from the screen. Despite these issues I still love it!
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ryan C.
Mid-Market, 101-500 employees
Less than a year
Feb 18, 2022
Electronic Health Records
Electronic Health Records
Pros
I really like the simplicity of this platform. It is also simple "point and click" process once you have provided care. As someone who uses it from both the Admin and Clinical sides I am familiar with all its features. I've utilized PCC in various healthcare settings such as Skilled Nursing & Assisted Living.
Cons
I am not particularly happy with how PCC lacks seamless integration of information when transitioning patients from one setting, like SNF to another, such as Assisted Living. The Risk Management feature primarily focuses on resident falls and overlooks other condition changes like skin integrity. When reporting new skin issues in Risk Management, it asks the same questions as fall reports which can be quite inconvenient.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sandra P.
Mid-Market, 101-500 employees
Less than 6 months
Oct 28, 2021
Great EHR
Great EHR
Pros
I love having all the resident information readily available. Gone are the days of shuffling through charts and piles of paper.
Cons
The only con is when it experiences technological problems and goes down.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User
Hospital & Health Care, 101-500 employees
Less than a year
Oct 28, 2021
PCC
PCC
Pros
Navigating the platform is effortless and many functions are intuitive.
Cons
There are too many options for similar report types which can be a lot sometimes
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Verified User
Hospital & Health Care, 500+ employees
Less than a year
Sep 02, 2021
Not User Friendly
Not User Friendly
Pros
It is convenient that all patient information can be scanned into the Point Click Care platform, enabling easy access to everything from one point.
Cons
If you work at multiple facilities, the "home" patient list always pops up and you can't log out of one facility and log into another within PointClickCare.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Verified User
Medical Practice, 500+ employees
More than a year
Sep 18, 2020
USER FRIENDLY PCC
USER FRIENDLY PCC
Pros
It is extremely user friendly. they have made numerous updates to the various modules, both clinical and financial.
Cons
So far everything is okay. I don't have any complaints at this point.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User
Hospital & Health Care, 101-500 employees
More than a year
Jul 16, 2020
Good for nursing home
Good for nursing home
Pros
The platform is easy to use and makes keeping track of everything a breeze.
Cons
The interface is user friendly.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Verified User
Hospital & Health Care, 500+ employees
More than a year
Apr 19, 2020
Director of Nursing
Director of Nursing
Pros
I really like how E interact guides nurses through the symptoms and encourages them to consider the bigger picture for more detailed explanations to physicians or receiving hospitals. It truly promotes quality care provision.
Cons
There is nothing about e interact that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristin B.
Hospital & Health Care, 11-50 employees
Less than a year
Dec 30, 2018
Fine
Fine
Pros
It fulfills a key role in improving electronic medical records providing a necessary service.
Cons
The only problem I have with any PointClickCare software is occasional crashes which make it a hassle to log back in.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Verified User
Hospital & Health Care, 101-500 employees
More than a year
Dec 18, 2018
Rarely easy to use and search through
Rarely easy to use and search through
Pros
The organizational tools for patient documents are diverse and efficient.
Cons
There are actually too many methods for entering orders making it difficult to find all the necessary components at times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Verified User
Hospital & Health Care, 101-500 employees
Less than 6 months
Dec 10, 2018
A better tool to measure Quality of Care
A better tool to measure Quality of Care
Pros
I really like the graphical chart for viewing Utilization reports. Most department heads find the visual chart helpful in understanding the facilitys current status.
Cons
So far I haven't encountered any issues. I just hope that PCC continues to enhance its existing features.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian E.
Mid-Market, 101-500 employees
Less than 6 months
Nov 25, 2018
Excellent long-term care software
Excellent long-term care software
Pros
PointClickCare helps interdisciplinary teams effectively manage their workflow and clients while adhering to HIPAA and regulatory compliance. It improves the overall quality of client care by avoiding missed communication, reducing gaps in documentation, eliminating duplicate data entry and improving care delivery. The reports are searchable and easy to understand. The software itself is very intuitive and integrates smoothly into the business. The customer service is exceptional and readily available to assist the team when needed.
Cons
Exporting reports from PointClickCare to Microsoft Excel is not easy. Additionally there is no feature to void specific data entries such as notes. Once entered no changes can be made.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Victoria M.
Hospital & Health Care, 101-500 employees
Less than 6 months
Sep 18, 2018
Easy to use system
Easy to use system
Pros
The system is easy to use, allowing access to all discipline notes and providing the ability to adjust information access for each individual.
Cons
It was hard to consolidate all my working sites within a single login.
Ease of use
7
Value for money
7
Customer Support
5
Functionality
7
Verified User
Hospital & Health Care, 500+ employees
Less than a year
Sep 18, 2018