Overall Rating
4.6
11 Reviews
Rating Distribution
5
(7)
4
(4)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
11 Reviews
Rating Distribution
5
(7)
4
(4)
3
(0)
2
(0)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Pulse CRM Review
Pulse CRM Review
Pros
We were able to eliminate three other tools to have everything in one place. It's very customizable, allowing us to automate many steps and reduce unnecessary clicks.
Cons
It is a bit more robust than what we were using and will take some time to fully utilize this powerhouse program.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Mark
Management Consulting, 1-10 employees
Less than 6 months
Jan 01, 2024
Great start/going since last 3 months
Great start/going since last 3 months
Pros
Going great so far in our small, downtown Chicago clinic. I especially like the custom dashboard fits for ENT practice. Medical billing, patient scheduling/reporting, compliance, etc. works just fine.
Cons
None yet – but keeping one star in reserve just in case.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Jeremy O.B, MD
Benjamins’ ENT Lab & Clinic, IL, Head Count: 5 employees
Apr 20, 2023
Great for specialty practice use; ok-to-above-average for general med.
Great for specialty practice use; ok-to-above-average for general med.
Pros
Works well in our Oncology consultancy; covers the basics of patient records keeping, billing, scheduling, and prescriptions without issue. I’ve heard similar things about the program from colleagues in other specialties. A lot of dashboard/workflow customization options.
Cons
I think they’ve focused their interface design on specialties. Need to offer more filters/custom reports for general practices. Not a complaint but a suggestion.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Ryan C. G Wilson
Quest Oncology Clinic, MA, Head Count: 10 employees
Apr 19, 2023
We recommend this for orthopedic practices
We recommend this for orthopedic practices
Pros
The practice management portal feature is great. We particularly like the system’s orthopedics modules (especially the anatomy referencing guide).
Cons
May be a little costly for startup clinics.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Jenna Jacob S.
J. Specialty Clinics, WA, 5-9 employees
Feb 23, 2023
Fast and overall easy
Fast and overall easy
Pros
It's a great way to see both live and past data.
Cons
Every time there's an update, I have minor issues until the bugs are fixed.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Robert
Construction, 1-10 employees
Less than 6 months
May 06, 2022
Great Software
Great Software
Pros
Our office tried Pulse mainly for reminders and task management, and it worked very well.
Cons
I think if we had used it longer, we would have really liked it. However, the company chose a different product.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Christine
Legal Services, 11-50 employees
Less than 6 months
Dec 02, 2021
Great CRM
Great CRM
Pros
Their hands-on approach to client service and their funnel system is very easy to comprehend.
Cons
Everything is great. I can't think of a single bad thing to say.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy
Marketing and Advertising, 1-10 employees
Less than 6 months
Oct 04, 2021
Awesome mobile
Awesome mobile
Pros
I love the mobile app. I use it daily to look up statistics and fill out daily reports at work. You can also see which employees are clocked in or out, which is useful.
Cons
The iOS app differs slightly from the Android app. I wish they were identical for consistency in management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Courtney
Restaurants, 51-100 employees
Less than a year
Jul 01, 2021
Pulse is pretty good
Pulse is pretty good
Pros
It's usually easy to connect to and keeps the connection secure.
Cons
I do have occasional problems connecting, but nothing too bad.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Zachary
Retail, 500+ employees
Less than 6 months
Jun 05, 2021
Both Simple and Expansive
Both Simple and Expansive
Pros
Customer support was very responsive and helpful.
Cons
Somewhat complex to use. I suggest moving to drag and drop for sequencing.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jim
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Dec 03, 2020
So much functionality with only one tool!
So much functionality with only one tool!
Pros
What I like best about Pulse is that you have at least three separate automation systems all on one platform, which means they all communicate seamlessly without the need for human interaction.
Cons
Honestly, the only thing I can think of is to keep expanding the interfaces and functionality. It's already amazing, but, being greedy, we want more. :)
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Financial Services, 1-10 employees
Less than a year
Nov 01, 2020
Filters
Pulse CRM Review
Pulse CRM Review
Pros
We were able to eliminate three other tools to have everything in one place. It's very customizable, allowing us to automate many steps and reduce unnecessary clicks.
Cons
It is a bit more robust than what we were using and will take some time to fully utilize this powerhouse program.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Mark
Management Consulting, 1-10 employees
Less than 6 months
Jan 01, 2024
Great start/going since last 3 months
Great start/going since last 3 months
Pros
Going great so far in our small, downtown Chicago clinic. I especially like the custom dashboard fits for ENT practice. Medical billing, patient scheduling/reporting, compliance, etc. works just fine.
Cons
None yet – but keeping one star in reserve just in case.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Jeremy O.B, MD
Benjamins’ ENT Lab & Clinic, IL, Head Count: 5 employees
Apr 20, 2023
Great for specialty practice use; ok-to-above-average for general med.
Great for specialty practice use; ok-to-above-average for general med.
Pros
Works well in our Oncology consultancy; covers the basics of patient records keeping, billing, scheduling, and prescriptions without issue. I’ve heard similar things about the program from colleagues in other specialties. A lot of dashboard/workflow customization options.
Cons
I think they’ve focused their interface design on specialties. Need to offer more filters/custom reports for general practices. Not a complaint but a suggestion.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Ryan C. G Wilson
Quest Oncology Clinic, MA, Head Count: 10 employees
Apr 19, 2023
We recommend this for orthopedic practices
We recommend this for orthopedic practices
Pros
The practice management portal feature is great. We particularly like the system’s orthopedics modules (especially the anatomy referencing guide).
Cons
May be a little costly for startup clinics.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Jenna Jacob S.
J. Specialty Clinics, WA, 5-9 employees
Feb 23, 2023
Fast and overall easy
Fast and overall easy
Pros
It's a great way to see both live and past data.
Cons
Every time there's an update, I have minor issues until the bugs are fixed.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Robert
Construction, 1-10 employees
Less than 6 months
May 06, 2022
Great Software
Great Software
Pros
Our office tried Pulse mainly for reminders and task management, and it worked very well.
Cons
I think if we had used it longer, we would have really liked it. However, the company chose a different product.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Christine
Legal Services, 11-50 employees
Less than 6 months
Dec 02, 2021
Great CRM
Great CRM
Pros
Their hands-on approach to client service and their funnel system is very easy to comprehend.
Cons
Everything is great. I can't think of a single bad thing to say.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy
Marketing and Advertising, 1-10 employees
Less than 6 months
Oct 04, 2021
Awesome mobile
Awesome mobile
Pros
I love the mobile app. I use it daily to look up statistics and fill out daily reports at work. You can also see which employees are clocked in or out, which is useful.
Cons
The iOS app differs slightly from the Android app. I wish they were identical for consistency in management.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Courtney
Restaurants, 51-100 employees
Less than a year
Jul 01, 2021
Pulse is pretty good
Pulse is pretty good
Pros
It's usually easy to connect to and keeps the connection secure.
Cons
I do have occasional problems connecting, but nothing too bad.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Zachary
Retail, 500+ employees
Less than 6 months
Jun 05, 2021
Both Simple and Expansive
Both Simple and Expansive
Pros
Customer support was very responsive and helpful.
Cons
Somewhat complex to use. I suggest moving to drag and drop for sequencing.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jim
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Dec 03, 2020
So much functionality with only one tool!
So much functionality with only one tool!
Pros
What I like best about Pulse is that you have at least three separate automation systems all on one platform, which means they all communicate seamlessly without the need for human interaction.
Cons
Honestly, the only thing I can think of is to keep expanding the interfaces and functionality. It's already amazing, but, being greedy, we want more. :)
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ken
Financial Services, 1-10 employees
Less than a year
Nov 01, 2020