Overall Rating
4.1
23 Reviews
Rating Distribution
5
(8)
4
(12)
3
(2)
2
1
(1)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Overall Rating
4.1
23 Reviews
Rating Distribution
5
(8)
4
(12)
3
(2)
2
1
(1)
Satisfaction Score
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Filters
Industry
Provider Size
Time Used
Reliable assesments
Reliable assesments
Pros
When working closely with coders at my company to develop software, we rely on Helix ALM to make sure our developments are state-of-the-art. So far, it has proven to be reliable in making our workspace productive.
Cons
I have no complaints as I like everything about this service.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emilio
Staffing and Recruiting, 51-100 employees
Less than 6 months
September 2023
Traceability matrix and Helix general use
Traceability matrix and Helix general use
Pros
I like how the traceability is showed and connected on a single page. It allows for easy addition of new test cases and requirements which supports the flow of requirements from start to end.
Cons
In test execution, the execution itself is good but when it comes to sample size, where there should generally be one Pass/Fail status, I receive multiple results per number of samples.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than a year
June 2021
Excellent Defect management tool
Excellent Defect management tool
Pros
Instead of editing each defect one by one, we can select a group of defects and make changes to fields like test owner or risk score. This saves us a significant amount of time.
Cons
This tool functions well in Internet Explorer. It would be fantastic if they offer browser compatibility for Chrome as well.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Angeline
Information Services, 500+ employees
Less than a year
June 2021
Helix ALM all in one package
Helix ALM all in one package
Pros
While there are numerous packages available, few offer the convenience of an all-in-one support center package like Perforce Helix. People often overlook the fact that the user's learning time is the most significant investment, and having a flexible tool with strong support and ownership is essential. Many other tool packages depend on unpredictable email or user group/forum support for their interconnected parts. I have spent hours to days searching for help with problems in some of those tools. That said, I like that Helix is quite configurable, flexible and well-supported with a phone center, tutorials, examples and templates.
Cons
Round tripping items with MS tools like Word and Excel is somewhat a bit confusing. Editing in Helix is limited compared to the familiar MS Word.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Harold
Medical Devices, 11-50 employees
More than a year
August 2020
Usage of Perforce
Usage of Perforce
Pros
The ability to shelve files is a fantastic feature for users. It ensures that files are saved on the server, so even if a developer's system crashes or they leave the company, other users can retrieve them.
Cons
When a new file or folder is created in a "workspace," I cannot add it until I have included the folder in the workspace configuration. It's not intuitive enough, especially for new users.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Van
Computer Hardware, 500+ employees
More than a year
June 2020
Usefull tool but need lot of improvements
Usefull tool but need lot of improvements
Pros
I love having everything in one place, including requirements and test cases. However, I am still learning and I feel there is not enough web content compared to JIRA.
Cons
I cannot create the dashboards that I need. The available widgets are not enough and I cannot create any custom widgets. As my team works on multiple projects, I have to write multiple reports to track our work.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Sam
Utilities, 101-500 employees
Less than a year
October 2018
Difficult to set up, but quite powerful
Difficult to set up, but quite powerful
Pros
Helix ALM offers a lot of flexibility and can be configured to meet any specific needs. It can automate certain steps and provides excellent customer support when needed.
Cons
Setting up the software can be somewhat difficult and if set up incorrectly, it becomes extremely difficult to use.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Abraham
Not Specified, 51-100 employees
Less than a year
July 2018
Helix ALM has the necessary core features but needs work in terms of usability
Helix ALM has the necessary core features but needs work in terms of usability
Pros
The software offers excellent functionality for linking various pieces of information between different modules like requirements, test case management and defect tracking. It is quite flexible and adaptable to different workflows.
Cons
The text editing function is the aspect of the software that I least prefer. Copying and pasting tends to disrupt linefeeds, creating nested bullet lists has inconsistent behavior, and editing or creating tables is very awkward. The text editor is functional, but it falls below the minimum expectations for a modern text editor.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
7
Ken
Not Specified, N/A employees
More than a year
October 2017
Working for more than 1 year with this tool and I am very satisfied in Helix.
Working for more than 1 year with this tool and I am very satisfied in Helix.
Pros
Filters are the most important feature for us, and we use them as much as possible. Additionally, we are very satisfied with the Requirements section.
Cons
Some filters during Helix item creation are necessary but not marked as required, such as Impact.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gintaras
Telecommunications, 11-50 employees
Less than a year
October 2017
function rich software.
function rich software.
Pros
The software allows for easy sorting of items using catalogs. It is highly flexible and can be customized to suit our needs.
Cons
In the issue window, it is hard to see certain details as they are hidden in various tabs. We often miss attached additional files and the number of reports.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Rimvydas
Telecommunications, 11-50 employees
More than a year
October 2017
Since buying the product when it was called Test Track Pro it has been a good relationship
Since buying the product when it was called Test Track Pro it has been a good relationship
Pros
It is easy to use for both IT people and business users. Whenever we have had questions, the support from Seapine Software has been quick and helpful.
Cons
Reporting has always been somewhat weak, but we manage. Test case management works well for us.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ken
Retail, 500+ employees
More than a year
October 2017
Using every day.
Using every day.
Pros
The dashboard looks really impressive and provides valuable information. I particularly like the issues filters, which make it easy to find specific issues.
Cons
It would be better if there were no lags. Some workflow steps could be improved and it would be helpful to assign one flow to two users.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than a year
October 2017
the product is an example of an old desk top application
the product is an example of an old desk top application
Pros
There is nothing good that can be said about this product. It feels outdated, cumbersome and clunky. It desperately needs to be refactored and replaced.
Cons
The reports are poor and difficult to create. It does not support different types of issues and it does not fully support the Scrum approach.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
tim
Not Specified, N/A employees
More than a year
October 2017
Great test case/requirement management tool
Great test case/requirement management tool
Pros
The test case/test run model is my favorite as it allows me to generate base tests and instantiate them using test runs. I only need to write the test once and can generate it multiple times for each feature release or sprint.
Cons
The web interface for the product is not as feature-rich as the thin client. It would be great to see feature parity between the two.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Carlos
Computer Software, 500+ employees
More than a year
October 2017
I use this for test case development and defect tracking
I use this for test case development and defect tracking
Pros
The web interface eliminates the need for client software and makes it easy to use. It can also be easily customized with custom fields.
Cons
Exporting reports to Word for incorporating test cases into our company's document template is not simple.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Gary
Not Specified, N/A employees
Less than a year
October 2017
I've been using Helix ALM over 5 years. This was a great experience of combined SCM and Helix.
I've been using Helix ALM over 5 years. This was a great experience of combined SCM and Helix.
Pros
I like the workflow customization and integration with source providers. The dashboards have a nice look and provide helpful features for planning future releases.
Cons
Emails sent by Helix ALM lack HTML support. Inline images are still not supported and I think links could be displayed in a more user-friendly manner.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Raimundas
Information Technology and Services, 11-50 employees
More than a year
October 2017
Using the TestTrac with a smal process
Using the TestTrac with a smal process
Pros
It is amazing how easily the software can be adjusted to fit our specific needs, whether we have small or complex processes.
Cons
We are using an older version from 2012, so we are not aware of the newest features. This older version is not very pleasant to use and lacks ease of use.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
10
Alfred
Management Consulting, 101-500 employees
More than a year
October 2017
Easy to use and easy to understand
Easy to use and easy to understand
Pros
The user interface is very much self-explanatory, and items can be easily configured to meet different types of requirements.
Cons
While many aspects are configurable, the inability to save and distribute a view between users and specific documents significantly minimize usability.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Beat
Medical Devices, 51-100 employees
Less than a year
September 2017
Easy to set up and configure
Easy to set up and configure
Pros
It is easy to set up, configure and administer. It is a great way to keep things organized and ensure the team stays on track with tasks.
Cons
It is a client-based application. It would be great if it were converted into a web application. Additionally, the setup can become overwhelming if you overcomplicate it.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Andy
Computer Software, 11-50 employees
Less than a year
September 2017
Helix ALM allows us to track a project from beginning stages through the upkeep and maintenance
Helix ALM allows us to track a project from beginning stages through the upkeep and maintenance
Pros
The software is easy to use and customize for specific projects. It allows for easy tracking of tasks/issues to requirements and facilitates the development of test cases.
Cons
Not all features are available through the web interface which makes it challenging to perform administrative tasks online when access to a workstation on the server's network is not available.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Thomas
Not Specified, N/A employees
More than a year
September 2017
It does Everything, but not always easily!
It does Everything, but not always easily!
Pros
I like how Helix ALM ties everything together, providing excellent traceability when properly set up. It is a really powerful and flexible tool.
Cons
With great flexibility comes a lot of configuration. It's not always easy to modify our workflow once it has been in use for a while. It is frustrating that I have to remove everyone from the project to make even minor changes to the workflow and events. The cost of licenses makes it difficult for us to have enough for everyone.
Ease of use
7
Value for money
5
Customer Support
8
Functionality
7
Judy
Computer Software, 51-100 employees
More than a year
September 2017
Powerful tool for product development, learning curve is difficult for new users (using 2015.1.2)
Powerful tool for product development, learning curve is difficult for new users (using 2015.1.2)
Pros
Helix ALM captures requirements, bugs and testing all in one place, which ensures everyone is using the most up-to-date version. It is easy to add new users and licenses, and fields and text can be easily updated to match project needs.
Cons
Word export challenges have led our team to stop using the export feature. We now have to update information twice�once in the ALM and once in our "official" Word version. Test case and test run setup is not WYSIWYG when embedding images into test steps, which greatly annoys my developers. The test run system is not adaptable to mechanical testing, where there is a single test setup and multiple samples to run. Validation overhead for medical device software tool requirements makes updating difficult without incurring re-validation costs. The tool is not particularly user-friendly; although I have used it for years and know where everything is, new users, especially those who are less tech-savvy, struggle to navigate the workflow and execute tests in the system.
Ease of use
5
Value for money
7
Customer Support
8
Functionality
8
Shannon
Biotechnology, 500+ employees
More than a year
September 2017
I have been using this software for a year and a half, and it is good in its speed and execution.
I have been using this software for a year and a half, and it is good in its speed and execution.
Pros
The speed, execution and utilization of different features like sending emails, record and playback, and user-defined codes are excellent.
Cons
The methodology used for recording, such as the Contextmenu, often causes playback sessions to fail, even when the necessary objects are available on the screen. Most of the time, I have to debug the tool rather than the software I'm recording against.
Ease of use
4
Value for money
8
Customer Support
10
Functionality
8
Theresa
Oil & Energy, 51-100 employees
Less than a year
September 2017
Filters
Reliable assesments
Reliable assesments
Pros
When working closely with coders at my company to develop software, we rely on Helix ALM to make sure our developments are state-of-the-art. So far, it has proven to be reliable in making our workspace productive.
Cons
I have no complaints as I like everything about this service.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emilio
Staffing and Recruiting, 51-100 employees
Less than 6 months
September 2023
Traceability matrix and Helix general use
Traceability matrix and Helix general use
Pros
I like how the traceability is showed and connected on a single page. It allows for easy addition of new test cases and requirements which supports the flow of requirements from start to end.
Cons
In test execution, the execution itself is good but when it comes to sample size, where there should generally be one Pass/Fail status, I receive multiple results per number of samples.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than a year
June 2021
Excellent Defect management tool
Excellent Defect management tool
Pros
Instead of editing each defect one by one, we can select a group of defects and make changes to fields like test owner or risk score. This saves us a significant amount of time.
Cons
This tool functions well in Internet Explorer. It would be fantastic if they offer browser compatibility for Chrome as well.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Angeline
Information Services, 500+ employees
Less than a year
June 2021
Helix ALM all in one package
Helix ALM all in one package
Pros
While there are numerous packages available, few offer the convenience of an all-in-one support center package like Perforce Helix. People often overlook the fact that the user's learning time is the most significant investment, and having a flexible tool with strong support and ownership is essential. Many other tool packages depend on unpredictable email or user group/forum support for their interconnected parts. I have spent hours to days searching for help with problems in some of those tools. That said, I like that Helix is quite configurable, flexible and well-supported with a phone center, tutorials, examples and templates.
Cons
Round tripping items with MS tools like Word and Excel is somewhat a bit confusing. Editing in Helix is limited compared to the familiar MS Word.
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Harold
Medical Devices, 11-50 employees
More than a year
August 2020
Usage of Perforce
Usage of Perforce
Pros
The ability to shelve files is a fantastic feature for users. It ensures that files are saved on the server, so even if a developer's system crashes or they leave the company, other users can retrieve them.
Cons
When a new file or folder is created in a "workspace," I cannot add it until I have included the folder in the workspace configuration. It's not intuitive enough, especially for new users.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Van
Computer Hardware, 500+ employees
More than a year
June 2020
Usefull tool but need lot of improvements
Usefull tool but need lot of improvements
Pros
I love having everything in one place, including requirements and test cases. However, I am still learning and I feel there is not enough web content compared to JIRA.
Cons
I cannot create the dashboards that I need. The available widgets are not enough and I cannot create any custom widgets. As my team works on multiple projects, I have to write multiple reports to track our work.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Sam
Utilities, 101-500 employees
Less than a year
October 2018
Difficult to set up, but quite powerful
Difficult to set up, but quite powerful
Pros
Helix ALM offers a lot of flexibility and can be configured to meet any specific needs. It can automate certain steps and provides excellent customer support when needed.
Cons
Setting up the software can be somewhat difficult and if set up incorrectly, it becomes extremely difficult to use.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Abraham
Not Specified, 51-100 employees
Less than a year
July 2018
Helix ALM has the necessary core features but needs work in terms of usability
Helix ALM has the necessary core features but needs work in terms of usability
Pros
The software offers excellent functionality for linking various pieces of information between different modules like requirements, test case management and defect tracking. It is quite flexible and adaptable to different workflows.
Cons
The text editing function is the aspect of the software that I least prefer. Copying and pasting tends to disrupt linefeeds, creating nested bullet lists has inconsistent behavior, and editing or creating tables is very awkward. The text editor is functional, but it falls below the minimum expectations for a modern text editor.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
7
Ken
Not Specified, N/A employees
More than a year
October 2017
Working for more than 1 year with this tool and I am very satisfied in Helix.
Working for more than 1 year with this tool and I am very satisfied in Helix.
Pros
Filters are the most important feature for us, and we use them as much as possible. Additionally, we are very satisfied with the Requirements section.
Cons
Some filters during Helix item creation are necessary but not marked as required, such as Impact.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gintaras
Telecommunications, 11-50 employees
Less than a year
October 2017
function rich software.
function rich software.
Pros
The software allows for easy sorting of items using catalogs. It is highly flexible and can be customized to suit our needs.
Cons
In the issue window, it is hard to see certain details as they are hidden in various tabs. We often miss attached additional files and the number of reports.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Rimvydas
Telecommunications, 11-50 employees
More than a year
October 2017
Since buying the product when it was called Test Track Pro it has been a good relationship
Since buying the product when it was called Test Track Pro it has been a good relationship
Pros
It is easy to use for both IT people and business users. Whenever we have had questions, the support from Seapine Software has been quick and helpful.
Cons
Reporting has always been somewhat weak, but we manage. Test case management works well for us.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ken
Retail, 500+ employees
More than a year
October 2017
Using every day.
Using every day.
Pros
The dashboard looks really impressive and provides valuable information. I particularly like the issues filters, which make it easy to find specific issues.
Cons
It would be better if there were no lags. Some workflow steps could be improved and it would be helpful to assign one flow to two users.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 11-50 employees
Less than a year
October 2017
the product is an example of an old desk top application
the product is an example of an old desk top application
Pros
There is nothing good that can be said about this product. It feels outdated, cumbersome and clunky. It desperately needs to be refactored and replaced.
Cons
The reports are poor and difficult to create. It does not support different types of issues and it does not fully support the Scrum approach.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
tim
Not Specified, N/A employees
More than a year
October 2017
Great test case/requirement management tool
Great test case/requirement management tool
Pros
The test case/test run model is my favorite as it allows me to generate base tests and instantiate them using test runs. I only need to write the test once and can generate it multiple times for each feature release or sprint.
Cons
The web interface for the product is not as feature-rich as the thin client. It would be great to see feature parity between the two.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Carlos
Computer Software, 500+ employees
More than a year
October 2017
I use this for test case development and defect tracking
I use this for test case development and defect tracking
Pros
The web interface eliminates the need for client software and makes it easy to use. It can also be easily customized with custom fields.
Cons
Exporting reports to Word for incorporating test cases into our company's document template is not simple.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Gary
Not Specified, N/A employees
Less than a year
October 2017
I've been using Helix ALM over 5 years. This was a great experience of combined SCM and Helix.
I've been using Helix ALM over 5 years. This was a great experience of combined SCM and Helix.
Pros
I like the workflow customization and integration with source providers. The dashboards have a nice look and provide helpful features for planning future releases.
Cons
Emails sent by Helix ALM lack HTML support. Inline images are still not supported and I think links could be displayed in a more user-friendly manner.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Raimundas
Information Technology and Services, 11-50 employees
More than a year
October 2017
Using the TestTrac with a smal process
Using the TestTrac with a smal process
Pros
It is amazing how easily the software can be adjusted to fit our specific needs, whether we have small or complex processes.
Cons
We are using an older version from 2012, so we are not aware of the newest features. This older version is not very pleasant to use and lacks ease of use.
Ease of use
6
Value for money
8
Customer Support
10
Functionality
10
Alfred
Management Consulting, 101-500 employees
More than a year
October 2017
Easy to use and easy to understand
Easy to use and easy to understand
Pros
The user interface is very much self-explanatory, and items can be easily configured to meet different types of requirements.
Cons
While many aspects are configurable, the inability to save and distribute a view between users and specific documents significantly minimize usability.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Beat
Medical Devices, 51-100 employees
Less than a year
September 2017
Easy to set up and configure
Easy to set up and configure
Pros
It is easy to set up, configure and administer. It is a great way to keep things organized and ensure the team stays on track with tasks.
Cons
It is a client-based application. It would be great if it were converted into a web application. Additionally, the setup can become overwhelming if you overcomplicate it.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Andy
Computer Software, 11-50 employees
Less than a year
September 2017
Helix ALM allows us to track a project from beginning stages through the upkeep and maintenance
Helix ALM allows us to track a project from beginning stages through the upkeep and maintenance
Pros
The software is easy to use and customize for specific projects. It allows for easy tracking of tasks/issues to requirements and facilitates the development of test cases.
Cons
Not all features are available through the web interface which makes it challenging to perform administrative tasks online when access to a workstation on the server's network is not available.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Thomas
Not Specified, N/A employees
More than a year
September 2017
It does Everything, but not always easily!
It does Everything, but not always easily!
Pros
I like how Helix ALM ties everything together, providing excellent traceability when properly set up. It is a really powerful and flexible tool.
Cons
With great flexibility comes a lot of configuration. It's not always easy to modify our workflow once it has been in use for a while. It is frustrating that I have to remove everyone from the project to make even minor changes to the workflow and events. The cost of licenses makes it difficult for us to have enough for everyone.
Ease of use
7
Value for money
5
Customer Support
8
Functionality
7
Judy
Computer Software, 51-100 employees
More than a year
September 2017
Powerful tool for product development, learning curve is difficult for new users (using 2015.1.2)
Powerful tool for product development, learning curve is difficult for new users (using 2015.1.2)
Pros
Helix ALM captures requirements, bugs and testing all in one place, which ensures everyone is using the most up-to-date version. It is easy to add new users and licenses, and fields and text can be easily updated to match project needs.
Cons
Word export challenges have led our team to stop using the export feature. We now have to update information twice�once in the ALM and once in our "official" Word version. Test case and test run setup is not WYSIWYG when embedding images into test steps, which greatly annoys my developers. The test run system is not adaptable to mechanical testing, where there is a single test setup and multiple samples to run. Validation overhead for medical device software tool requirements makes updating difficult without incurring re-validation costs. The tool is not particularly user-friendly; although I have used it for years and know where everything is, new users, especially those who are less tech-savvy, struggle to navigate the workflow and execute tests in the system.
Ease of use
5
Value for money
7
Customer Support
8
Functionality
8
Shannon
Biotechnology, 500+ employees
More than a year
September 2017
I have been using this software for a year and a half, and it is good in its speed and execution.
I have been using this software for a year and a half, and it is good in its speed and execution.
Pros
The speed, execution and utilization of different features like sending emails, record and playback, and user-defined codes are excellent.
Cons
The methodology used for recording, such as the Contextmenu, often causes playback sessions to fail, even when the necessary objects are available on the screen. Most of the time, I have to debug the tool rather than the software I'm recording against.
Ease of use
4
Value for money
8
Customer Support
10
Functionality
8
Theresa
Oil & Energy, 51-100 employees
Less than a year
September 2017