Last Updated
Overview
The Service Program is an industry-leading field service management software designed to streamline operations for service-based businesses. While not fully cloud-native, it offers a robust mobile solution with real-time synchronization. Its comprehensive features and reliable performance make it a valuable tool for boosting productivity and operational efficiency.
Overall Rating
Based on 59 users reviews
4.6
Rating Distribution
Positive
92%
Neutral
5%
Negative
3%
Starting Price
Custom
The Service Program Specifications
- Market
- Scheduling & Dispatching
- Mobile Access
- Customer Management
What Is The Service Program?
The Service Program is a powerful field service management software designed to streamline operations for businesses in various service-based industries. As a QuickBooks add-on, it provides essential tools for managing work orders, scheduling, dispatching, and communication. The platform's comprehensive approach helps service providers optimize their workflows and improve service delivery by consolidating data and automating tasks that previously required manual effort.
The Service Program Pricing
The Service Program pricing is subscription-based. An onboarding fee applies to each office user plan.
Office user plans:
- 1 User: $99.95/month + $349 onboarding fee
- 2 Users: $134.95/month + $449 onboarding fee
- 3 Users: $169.95/month + $549 onboarding fee
- 5 Users: $219.95/month + $749 onboarding fee
- 10 Users: $344.95/month + $1349 onboarding fee
Additional fees and add-ons:
- Private Training: Starting at $325
- Mobile Solution: $79.95/month
- Customer Portal: $59.95/month
- QuickBooks Upgrade License: $60
The Service Program Integrations
The Service Program integrates with:
Who Is The Service Program For?
The software is ideal for a wide range of industries and sectors, including:
- Pool service
- Lawn care
- Pest control
- Plumbing
- HVAC
- Electrical contracting
- Equipment rental
Is The Service Program Right For You?
The Service Program is a powerful field service management solution designed specifically for businesses that rely on QuickBooks. It provides a comprehensive set of tools to automate and streamline a wide range of operational tasks, from managing work orders to optimizing technician routes. This focus on efficiency allows businesses to improve productivity and enhance the customer experience. The platform's ability to integrate key business functions into one system makes it an invaluable tool for companies looking to grow.
Still not sure about The Service Program? Contact our support team at (661) 384-7070 for further guidance.
The Service Program Features
Asset Lifecycle Management
The platform's equipment and asset tracking software manages assets from placement to disposal. It uses QR codes and geo-referencing for real-time tracking from multiple locations and keeps a history of all work performed on assets, including warranties. Users can also create custom equipment lists.
Seamless Financial Sync
As an add-on to QuickBooks, this feature provides industry-specific functionality without requiring double data entry. It offers a custom-branded mobile app for customers, allowing them to request service, email pictures, and view service history. It also enables invoices created in the field to be posted directly into QuickBooks.
Reliable Cloud Infrastructure
The hosted solutions feature is an inexpensive, cloud-based offering that provides a business with a reliable and secure environment for the software. It offers redundancy across multiple data centers, an uptime guarantee, protection from spam and viruses, and ongoing maintenance, allowing a business to focus on management rather than IT upkeep.
Smooth Data Migration
The Service Program features a data conversion solution that helps businesses transition their existing data into it. This service is designed to take existing data from sources like spreadsheets, old software, or other databases and seamlessly integrate it into the new system. It also includes expert guidance to ensure a smooth transition.
Performance Analytics
The return on investment (ROI) tools within the software help businesses quantify the value of their investment. This feature provides a variety of reports and dashboards to analyze key metrics like technician efficiency, materials tracking, and customer retention. These tools help managers make data-driven decisions to optimize workflows and increase profitability.
Pros And Cons of The Service Program
Pros
Tracks general delivery job profitability and material costs
Eliminates double data entry with automatic two-way sync
Improves staff communications and route efficiency
Cons
The system is a proprietary on-premises solution
Primarily designed for QuickBooks users, limiting non-QuickBooks integration
The Service Program Reviews
Total 59 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars19%
3
Stars3%
2
Stars2%
1
Stars3%
Share your experience
Chemicals, 11-50 employees
Less than 6 months
“fantastic service with easy to use tool”
Pros
I've found the customer service to be fantastic and the system itself is very easy to use which makes my day-to-day tasks much smoother and far less stressful.
Cons
My only real complaint is that I hope the phone app becomes available soon because sometimes technicians run into problems when relying on the web page and that inconsistency can be a nuisance.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Chemicals, 101-500 employees
More than a year
“Tailored setup and pleasant collaboration”
Pros
What I really appreciate is that they tailored the setup to match our specific needs and throughout the whole process they were consistently easy and pleasant to collaborate with so I genuinely recommend them.
Cons
I honestly cannot find anything to criticize about their work. Overall I'm very satisfied with how everything turned out and would happily continue using them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 11-50 employees
More than a year
“overall good but mobile app is sluggish”
Pros
We use it as our main hub for all our customer operations. So any time someone has a service issue or needs to book or return a rental that's the system we go to. It keeps everything in one place.
Cons
I keep running into problems with the mobile app: it clearly needs more development, downloads take forever and outdated past dates and former employees still appear on the app. Also when I create an invoice in Sp and post it to Qb the parts land in the wrong section and it constantly flags the transaction as an 'unspecified site'.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Frequently Asked Questions
What language does The Service Program support?
The Service Program is primarily in the English language.
Who are the typical users of The Service Program?
Typical users include small to medium-sized service businesses such as pest control, HVAC, janitorial, and other field service providers that require robust route management and QuickBooks integration.
What types of pricing plans does The Service Program offer?
The Service Program offers subscription-based pricing starting at $99.95/month for one user, with plans scaling up to $344.95/month for 10 users. Contact us to receive The Service Program cost quote.
What level of support does The Service Program offer?
The Service Program offers ongoing training, including weekly sessions, customer support, and free marketing and promotional assistance for its customer portal and branded app.
Does The Service Program offer an API?
The Service Program does not offer an API.
What other apps does The Service Program integrate with?
The Service Program software integrates seamlessly with QuickBooks.
Does The Service Program have a mobile app?
The Service Program does not offer a standalone mobile app.