Last Updated Jan 21, 2026
Overview
Fluency handles inbound guest calls, reservations, and service requests for hospitality businesses through a centralized call center platform. While some users note initial setup can take time, its clear interface and structured call workflows improve consistency. Overall, it supports reliable guest communication and daily call management.
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Starting Price
Custom
What Is Fluency?
Fluency is a hospitality-focused call center software designed to manage guest communications on behalf of hotels and lodging businesses. It centralizes inbound calls to handle reservations, inquiries, and service requests consistently. Call scripting tools help agents follow brand standards, while detailed call tracking supports quality control. By routing guest calls through trained agents, it reduces missed inquiries and improves response accuracy during peak demand periods.
Fluency Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Fluency Integrations
Who Is Fluency For?
Fluency is ideal for the hospitality sector, which may include:
- Hotels and resorts
- Restaurants and cafés
- Travel companies
- Event and conference venues
- Vacation rentals and serviced apartments
- Guest services and concierge providers
Is Fluency Right For You?
Many call centers struggle with managing high volumes of customer interactions efficiently while maintaining service quality. Fluency addresses this by offering AI-assisted call routing, real-time monitoring, and reporting tools that help teams reduce wait times and improve customer satisfaction. With built-in security and compliance measures, it is particularly suitable for the hospitality sector.
Still doubtful if Fluency software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.