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Compare Calabrio ONE vs Fluency
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Agent Scheduling And Management
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Cloud-Based Calling
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Voicemail and Callback Management
Pros and Cons
Pros
Reliable and user-friendly
Good tracking capabilities
Fast response times
Mobile accessibility
Provides flexible call routing for faster responses
Supports automated self‑service via interactive menus
Enables detailed call reporting and performance tracking
Cons
System crashes occasionally, according to some software users
Slow updates
Limited access for users
Occasional downtime may disrupt operations
Offers limited visibility into customization options
