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Compare Aircall vs Fluency
Overall Rating
Ease of Use
9
0
Customer Support
8
0
Value for Money
8
0
Functionality
8
0
Specifications
Agent Scheduling And Management
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Cloud-Based Calling
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Voicemail and Callback Management
Pros and Cons
Pros
The platform loads quickly, addressing issues like audio problems with ease
Offers the ability to sync contacts between different phone lines
Easy to use with minimal training required
Dedicated customer support channels
Provides flexible call routing for faster responses
Supports automated self‑service via interactive menus
Enables detailed call reporting and performance tracking
Cons
Regular app updates interrupt call-taking
Some users suggest that SMS analytics should be improved, like its call reporting
Occasional downtime may disrupt operations
Offers limited visibility into customization options
