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Compare Telzio vs Fluency
Overall Rating
Ease of Use
9
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Agent Scheduling And Management
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Cloud-Based Calling
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialling
Real-Time Dashboard
Voicemail and Callback Management
Pros and Cons
Pros
Easy configuration
Customizable
Offers a lot of flexibility
Mobile app
Provides flexible call routing for faster responses
Supports automated self‑service via interactive menus
Enables detailed call reporting and performance tracking
Cons
Mobile app may have connectivity issues, according to software users
Some features come with an added cost
Switching between wifi and cellular data can be difficult while on call
Occasional downtime may disrupt operations
Offers limited visibility into customization options
