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Compare Monster VoIP vs Fluency
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Agent Scheduling And Management
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Cloud-Based Calling
CRM Integration
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Voicemail and Callback Management
Pros and Cons
Pros
Easy to get virtual phone numbers for different cities, such as New York and California
Extensive suite of features to streamline calls
Customizable and scalable tools
Seamlessly integrates with a huge variety of popular applications
Intuitive mobile app for Android and iOS
Provides flexible call routing for faster responses
Supports automated self‑service via interactive menus
Enables detailed call reporting and performance tracking
Cons
PDF documents not available
Pages shown as a missed call
Manual setup, not automatic
Occasional downtime may disrupt operations
Offers limited visibility into customization options
