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Overview

Medesync by TELUS Health offers an innovative cloud platform that seamlessly connects providers, payers, and patients for holistic well-being. Although users find it complex to use at first, its suite of population health, virtual care, and coordination solutions facilitates value-based care models in small clinics and large healthcare systems.

Medesync Specifications

  • Appointment Management/Scheduling
  • e-Prescriptions
  • Lab Integration
  • Patient Portal

Medesync Features

Population Health Analytics

The platform generates insightful reports and analytics to help healthcare organizations develop preventive care programs and support value-based care delivery models. Dashboards present analytics on various health metrics, risks, and outcomes at the individual and cohort levels. Customizable filters and visualizations help providers identify at-risk patients and care gaps. Furthermore, comprehensive APIs allow the analytics and reports to be integrated with other clinical and administrative systems for a holistic view. Regular updates to the analytics engine ensure decisions are made based on the latest clinical evidence and best practices.

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Virtual Care Solutions

The software facilitates virtual care consultations and remote healthcare delivery through secure video capabilities, allowing patients to access counseling and medical services remotely. Providers can utilize tools like e-visits, secure chat, and digital forms to triage and treat patients from any location. Moreover, virtual care delivery reduces unnecessary visits and travel costs while improving access for those in remote/rural areas. Real-time notifications keep clinicians updated on patient engagement and emerging issues. Virtual consultations are securely recorded and stored for the longitudinal view of a patient's health journey.

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Care Coordination Tools

Integration with EHR systems and solutions for claims processing helps streamline care workflows and ensure efficient collaboration between care teams and stakeholders. Care managers leverage this integration to obtain a comprehensive view of each patient and proactively address gaps through automated workflows. Aggregated data drives more informed handoffs across providers and care settings. Two-way sync of updates avoids duplication of efforts and reduces risks of medical errors. Customized permission-based access maintains adherence to privacy and security protocols.

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Digital Health Applications

Mobile-enabled features and solutions optimize clinical practices and enhance patient communication through functionality such as secure messaging and access to health records. Patients benefit from self-booking appointments, digital filling, and refilling prescriptions using their phones. Clinicians can review patient information, check schedules and update records on the go. Additionally, regular updates to the applications and APIs ensure providers have access to the latest clinical decision support tools for point-of-care guidance.

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Pros And Cons of Medesync

Pros

  • TELUS EMR virtual visit tool allows healthcare professionals to securely view patient history and access health information

  • Its digital health solutions cover EMR, virtual care, population health, and customer care areas

  • Adheres to strict privacy and security protocols to safeguard sensitive patient information

  • Can be customized to the unique workflow and user's compliance needs

Cons

  • Upfront investment required during platform deployment

  • According to Medesync reviews, the user interface is somehow complex

Medesync Reviews

Total 1 reviews

2

All reviews are from verified customers

Rating Distribution

5

Stars

0%

4

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0%

3

Stars

0%

2

Stars

100%

1

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0%

Share your experience

AG
Anne G.

Healthcare, 1-10 employees

More than a year

2.0

“Not working”

Pros

Initially, it worked great but now its unusable. I used to see past appointments and doctors' availability easily.

Cons

Not able to login it keeps asking to change password and goes no further than homepage. It is useless now

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

Frequently Asked Questions

What level of support does Medesync offer?

Medesync EMR has a dedicated support team available to resolve your queries. Healthcare professionals can access support through phone, email, or online portals.

Who are the typical users of Medesync?

The main users of Medesync software solutions are healthcare professionals like doctors and nurses who need to access the patient chart and clinical notes and maintain electronic medical records for efficient practice management.

What languages does Medesync support?

Medesync supports both English and French languages as it allows Quebec healthcare professionals to consult patient vaccine profiles on the Quebec vaccination registry.

Does Medesync support mobile devices?

Yes, Medesync patient software supports mobile devices. However, healthcare professionals must use the web version of the tool to access patient health records, add clinical notes, book appointments, view patient summary, and view clinical reminders.

Does Medesync have an app?

There is no EMR mobile app available for Medesync.

How much does Medesync cost?

Medesync understands the importance of affordability, so it offers flexible billing solutions tailored to practices of all sizes and budgets.

Is Medesync free?

No! While Medesync offers a free trial period, ongoing use of its comprehensive practice management solution requires a subscription fee. After this, healthcare professionals can access full benefits like patient data, their own electronic forms, and appointment booking confirmation system.