ModMed EMR

Customer Service Falls off a Cliff

Pros

They take feedback from customers seriously and constantly working to improve the system with new features and updates.

Cons

Customer service here is the worst I have ever encountered. Even with our previous, less capable EMR, they would resolve issues within a week. It's been about a month without a response to a simple question about whether we can send collection letters through our clearinghouse since we have ModMed BOOST. Unfortunately, this is not the first time this has happened. It is a recurring issue.

Worst EMR I have ever used

Pros

When the system functions, it's highly intuitive and makes charting a hassle free task. However it crashes at least once a week, leaving our practice paralyzed as we lose all patient information and visit details.

Cons

Customer service is non-existent. As I mentioned earlier, the software crashes several times a month, leaving us unable to access any patient information (last exam, reason for visit, previous appointments, diagnostic imaging). If you try calling or emailing, you are directed to either an answering service that does not return calls or an email chain that promises someone will be in touch soon. This is simply the worst EMR I have ever used.

Mod Med for small office

Pros

Almost 5 years ago, using iPads for documentation was cutting-edge but there has been little advancement since then. Integration with other software programs and responsiveness to change requests need improvement.

Cons

The practice management module never integrated well with finances and it is becoming very annoying with all the errors in coding notes and services. Customization options are very limited.

Why would you use anything else??

Pros

ModMed software is user-friendly and it is nearly impossible to mess up. Everything is fixable which makes it excellent for teaching. You can pick it up quickly, as its easy to navigate and set preferences. I accepted this job because I did not want to use any other EMR system. It is definitely my favorite.

Cons

Blocking a schedule is very frustrating as it takes you back to todays date.

Expensive but worth it

Pros

The system's functionality is far better than our older one, and it is customized specifically for my specialty.

Cons

The hardest part is the long training, which takes away your attention from patient care. Plus, it is not the most economical system in terms of pricing.

Limits to customization

Pros

It is quite specific in some areas but lacks adequate specialty information.

Cons

There is a lack of possibilities when it comes to user customization. Often, an ICD10 code is used for more than one diagnosis and many common diagnoses are not even in the ModMed system with no way for users to add them. ModMed just tells us to use an ICD code that might include those diagnoses but the problem is that the specific diagnosis does not carry through to the note documentation.

Needs better billing team

Pros

Customer service is always polite when I reach out but they cannot help much with billing issues. They direct me to the billing department but the wait time for a response is poor.

Cons

ModMed's billing team never responds to emails promptly and there is no direct number for the billing department. We keep getting billed for downgraded services and the response time is over two weeks. When someone does respond, they lack knowledge about our account. The wait time for responses is absurd. Our invoice portal is inaccurate and does not show all our invoices.

do your research.

Pros

The system makes it easy to document HPI with quick text and creates a smooth process for orders.

Cons

Customer support is not up to the mark. There was no surgical op report available at the time of purchase and everything had to be customized. Very little was provided from the purchase date.

ModMed

Pros

Being able to use the system on an iPad gives me more flexibility in entering data.

Cons

Transitioning to the desktop web version of the EMR is very difficult.

EMA Review

Pros

The userfriendly documentation system for healthcare providers allows us to save time on administrative tasks enabling us to concentrate on patient care.

Cons

Occasionally ModMeds inflexibility necessitates adjusting our workflows to align with the system rather than the other way around.