Last Updated Oct 24, 2025
Key Takeaways
Insights from verified Software Finder Reviews from the past 5 years
Patagonia EMR is an electronic health record platform primarily used by public health departments, behavioral health providers, and community clinics. Users frequently cite its straightforward workflow, billing integration, and reporting tools as positives. However, concerns around system speed and delayed customer support persist. Recent updates include the addition of new reports to the Custom Reports feature.
Our Verdict
Patagonia EMR is a dependable option for public and behavioral health organizations seeking compliance-ready workflows and integrated billing. It fits best for mid-to-large agencies managing multi-site operations and state reporting. Pricing is viewed as reasonable for larger agencies but may feel high for smaller practices with limited budgets. Overall, it is recommended for providers aiming to streamline operations under strict reporting mandates.
Overall Rating
Based on 78 users reviews
4.5
Rating Distribution
Positive
88%
Neutral
10%
Negative
1%
Starting Price
Custom
Patagonia EMR Specifications
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
What Is Patagonia EMR?
Overview
Patagonia EMR is a cloud-based electronic health record (EHR) software designed specifically for public health departments, community health centers, and behavioral health organizations. As a comprehensive yet cost-effective EHR, it combines electronic medical record (EMR), practice management, and billing into one integrated system. The platform offers solutions for patient intake, scheduling, clinical documentation, population health analytics, and administrative tasks like claims processing and reporting.
What Is Patagonia EMR Best For?
The software stands out for its focus on the unique workflows and requirements of public health and behavioral health providers. Patagonia EMR offers functionality tailored for these sectors like tools for tracking communicable diseases, managing school and community outreach programs, and documenting mental and behavioral health services.
Patagonia EMR Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Patagonia EMR Integrations
Patagonia EMR software doesn’t provide information regarding third-party integrations; however, it supports HL7 and Carequality interoperability and provides interfaces with major laboratories such as LabCorp, Quest, Solstas, pharmacies, and health information exchanges.
How Does Patagonia EMR Work?
Here’s how to get started with the software after its successful implementation:
- Log in to the software using your administrator account
- Create administrator and user accounts for your staff
- Set up practitioner profiles with credentials and preferences
- Configure patient demographics fields as per your needs
- Customize role-based access and permissions for security
- Establish connections to external partners like labs and pharmacies
- Enter historical patient data via uploading or manual entry
- Build templated encounters, forms, and order sets
- Train staff on navigation, documentation, and daily workflows
- Go-live with simple data entry, prescribing, and billing processes
Who Is Patagonia EMR For?
The software serves the following industries and sectors:
- Behavioral health
- Public health
- Integrated health
Patagonia EMR Use Cases
Based on the analysis of user reviews and Patagonia’s capabilities, we have identified key scenarios where this software is well-suited for public health, behavioral health, school/clinic, and small-to-mid-size settings:
Small Or Rural Public Health Departments With Limited IT Resources
Many users in smaller health departments report that Patagonia enables them to centralize tasks that otherwise burden small teams. In such settings, the software helps reduce duplicative paperwork, brings together patient data, billing, and scheduling, and makes training new staff easier by unifying workflows. Its customer support and migration assistance are particularly valued during transitions.
Behavioral Health/Mental Health Clinics Adopting Digital Records
Some behavioral health organizations transitioning from paper or fragmented systems find Patagonia helpful for consolidating clinical notes, scheduling, and billing in one place. Because the software supports behavioral health workflows and templates, it tends to be a stronger fit for clinics whose needs are narrower (e.g., outpatient therapy or counseling) rather than large, complex health systems.
School Or Community Health Settings Tracking Immunizations, Students' Rosters, Outreach
In school health or public health outreach settings, users appreciate features that simplify vaccination status, student populations, and follow-ups. These environments often require recurring updates to population data and regulatory reporting; Patagonia’s ability to interface with state labs or registries helps streamline these tasks.
Quality Monitoring, Inventory, And Vaccine Stock Planning
Some organizations rely on Patagonia for reporting and supply/inventory planning. In public health contexts where vaccine supplies, medications, or outreach materials must be monitored carefully, this reporting capability can influence procurement timing and program decisions.
Patagonia EMR User Sentiments
| Most Positive Sentiments | Least Positive Sentiments |
| Workflow Efficiency & Integration | Customer Support |
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| Users highlight that once configured, Patagonia EMR enables streamlined coordination between clinical, billing, and administrative teams. The integration between modules reduces manual work. One reviewer noted: “Scheduling, billing, and patient data all flow smoothly once the system is set up properly.” | Issues with support responsiveness are frequently noted, with users mentioning slow replies and unresolved tickets. One user report, “Support is not timely, and we’ve had cases open for weeks without resolution.” |
| Reporting & Analytics / Inventory Tracking | System Performance & Speed |
|
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| Public health and clinic users value Patagonia’s ability to generate compliance and vaccine reports. Reviewers note strong reporting tools for population health and supply tracking. One user stated, “Tracking of meds and vaccines helps us stock supplies and plan for the future.” | Users consistently flag slow loading times and lag, especially with large patient data sets. Frequent complaints mention freezing or delay during navigation. One reviewer quoted, “System slows down with heavy use, pages take a long time to load and sometimes crash.” |
| Implementation & Training Experience | Usability Challenges |
|
|
| Many appreciate Patagonia’s onboarding and template customization help. Several users mention supportive trainers and post-implementation follow-up. One user appreciated saying, “Very helpful implementation team and training, responsive and open to feedback.” | Several users describe the system as non-intuitive initially. Repetitive clicks, difficult navigation, and complex layouts make early adoption challenging. A reviewer said, “Too many clicks to complete simple tasks, navigation feels clunky at first.” |
Is Patagonia EMR Right For You?
When it comes to managing sensitive patient data and complying with regulations, can your current system provide security and scalability? Patagonia Health EHR is trusted by healthcare facilities across 38+ states handling over 5 million patients. Built on military-grade encryption and advanced authentication controls, it meets the highest security standards.
Patagonia Health is fully HITRUST and HIPAA compliant, protecting systems and information from modern cyber threats. Additionally, the scalable architecture securely supports small private practices to state-wide public health deployments. Configure as few as three or as many as thousands of concurrent users seamlessly on a single database.
As the #1 most trusted vendor according to KLAS, the software holds multiple certifications, including ONC 2014/2015 Edition, Promoting Interoperability, and Real World Testing. It has been recognized with 9 Stevie Awards for delivering exceptional customer experience year after year. So, if compliance, data protection and flexibility matter to your organization, perhaps it's time to evaluate how Patagonia EHR can maximize your healthcare technologies.
If compliance, data protection, and flexibility matter to your organization, perhaps it's time to evaluate how Patagonia EHR can maximize your healthcare technologies. Schedule a personalized demo today at (661) 384-7070 to find out if it's the right long-term EMR partner.
Patagonia EMR Features
Patagonia Health EHR provides a secure way to store and share patient records electronically. It includes tools for doctors to record vital signs, write notes, and order prescriptions and lab tests within a patient's chart. Authorized staff can easily access a patient's complete medical history from this centralized system.
This feature helps manage day-to-day office tasks. It includes a customizable dashboard, appointment scheduling, documentation management, and patient communication tools. Staff can efficiently schedule, track, and manage visits from this single platform.
The integrated billing solution facilitates insurance verification, claims submission, and payment tracking. It helps avoid errors, denials, and delays in processing through an automated workflow. Detailed reports allow auditing of all financial transactions in real-time.
As a cloud-based system, it can be accessed online from any device with internet. The software handles regular updates to comply with changing regulations. It securely stores data on redundant servers and ensures fast performance.
The solution generates utilization, financial, and quality reports to analyze trends. Pre-defined as well as custom reports help meet federal and state reporting needs. Directors can make data-driven decisions using business intelligence metrics.
