Patagonia EMR

Very user friendly

Pros

The system offers a userfriendly workflow, along with customizable features that suit our needs. Furthermore, the customer support has been exceptional.

Cons

While its understandable for security reasons, the frequency of password changes can be a bit of an inconvenience.

Tiaras Review

Pros

The systems ease of use and flexibility in terms of functionality have been highly valuable for our organization. Its easily adaptable to our specific requirements.

Cons

At this time, there are no particular features that I feel the need to mention.

Logical and Supportive EHR System

Pros

As someone new to the world of insurance and medical billing, I found Patagonia to be a logical and easily understandable software. Despite our small health department, the functionality of Patagonia Health (referred to as a "Cadillac" EHR system) proved to be invaluable. The support team was exceptional, providing guidance and assistance that was vital to my role. The Patagonia billing consultant was an outstanding teacher and resource. I also appreciate the continuous improvements, such as displaying the remaining balance when posting payments.

Cons

Recently, I have encountered a slight issue with Patagonia Healths support. While previously I had no trouble reaching them by phone, now they can only be contacted through "support tickets." This approach is less than satisfactory, especially when trying to explain complex issues. Additionally, the level of support has felt less responsive and somewhat distant, which has been a slight disappointment after six years of using the system.

User-Friendly with a Small Request

Pros

I find Patagonia to be extremely user-friendly, and the overall flow of the software is simple to teach to new employees.

Cons

One feature that I would greatly appreciate is the ability to copy household information to set up profiles for other family members. The check-in process can become time-consuming when multiple children from the same family have consecutive appointments, requiring the creation or update of their profiles.

Not User Friendly

Pros

Regrettably, there are no positive aspects I can highlight. The systems setup and navigation make it challenging to maintain focus and streamline tasks.

Cons

The programs fragmented interface makes it difficult to concentrate and efficiently manage notes and primary care physicianrelated tasks. It would be preferable to have a more cohesive presentation of information.

Lab Information Accessibility

Pros

I find it convenient to access patient lab results.

Cons

Some necessary information for the lab is missing in Patagonia like the encounter form and faxing to external providers.

Patagonia Health User

Pros

It's userfriendly and the notification feature helps with appointments and client communication.

Cons

Occasional crashes make data entry frustrating.

Rural Public Health Department

Pros

The implementation team and training were very helpful. Customizable templates are a plus.

Cons

The EHR can be slow and jump around during use.

Solid EMR

Pros

I appreciate the visual presentation of Patagonia.

Cons

Some change requests from everyday workers may not be addressed as effectively as management's.

Great Workplace Platform

Pros

Quick appointment scheduling and rescheduling are convenient.

Cons

The format for displaying clients' full names in daily appointments could be improved.