Patagonia EMR Reviews

“I LOVE IT!!!!!!

Pros

I love that Patagonia offers features specifically designed for these sectors, including tools for tracking communicable diseases, managing school and community outreach programs, and documenting mental and behavioral health services.Also, it is very easy to use.

Cons

I do not think I have any cons at this time.

“Simple and accessible workflow

Pros

It provides an easy-to-use workflow, along with customizable features that meet our needs. Plus, I have found the customer support to be exceptional.

Cons

While I understand that frequent password changes are necessary for security reasons, I do find it to be somewhat inconvenient at times.

“User-friendly and adaptable

Pros

The system's ease of use and flexibility in functionality have been extremely valuable for our organization. I find it easily adaptable to our specific requirements.

Cons

At this time, there are no particular features that I feel the need to mention.

“Structured and Helpful

Pros

As someone new to the world of insurance and medical billing, I found Patagonia to be a logical and easily understandable software. Despite our small health department, the functionality of Patagonia Health (referred to as a "Cadillac" EHR system) proved to be invaluable. The support team was exceptional, providing guidance and assistance that was vital to my role. The Patagonia billing consultant was an outstanding teacher and resource. I also appreciate the continuous improvements, such as displaying the remaining balance when posting payments.

Cons

Recently, I have experienced a minor issue with Patagonia Health's support. In the past, I was able to reach them easily by phone, but now they can only be contacted through "support tickets." I find this method to be less than satisfactory, particularly when I need to explain complex problems. Moreover, the support I have received lately has seemed less responsive and somewhat distant, which has been a bit disappointing after using the system for six years.

“Easy to use with a minor improvement needed

Pros

I find Patagonia highly flexible, which makes it easy for me to use, and I feel that the software's overall structure is simple to explain when I am training new employees.

Cons

The check-in process can take a lot of time when multiple children from the same family have back-to-back appointments, as it requires creating or updating their profiles.

“Nothing Positive

Pros

Regrettably, there are no positive aspects I can highlight. The systems setup and navigation make it challenging to maintain focus and streamline tasks.

Cons

The program's fragmented interface makes it challenging for me to focus and effectively manage my notes and tasks related to primary care physicians. I would prefer a more unified presentation of information to help streamline my work.

“Easy to access

Pros

I find it easy to access patient lab results. Also, it includes a built-in Telehealth app that I can easily add to my current workflows. However, the vendor has not shared any details about which third-party applications it connects with.

Cons

I have noticed that some important information is missing in Patagonia, such as the encounter form and the ability to fax documents to external providers.

“Excellent capabilities

Pros

It's userfriendly and the notification feature helps with appointments and client communication.

Cons

Occasional crashes make it frustrating for me to enter data.

“Experiences slowdowns

Pros

The support from the implementation team and training was really valuable and made things easier for me. I also like that the templates can be customized to fit my needs.

Cons

The EHR can be slow and tends to jump around while I am using it.

“Steady and effective EMR

Pros

I really admire Patagonia's visual design. Also, it provides solutions for patient intake, scheduling, clinical documentation, population health analytics and handles administrative tasks such as claims processing and reporting.

Cons

I have noticed that some change requests from everyday workers may not be addressed as effectively as those from management.

“Good but needs improvements

Pros

I find it very helpful that I can quickly schedule and change my appointments.

Cons

In my opinion, the format for displaying clients' full names in daily appointments could be improved for better clarity.

“Quick and fast!

Pros

It is easy to use and fast when searching for patients, and I also like that it offers calendar integration.

Cons

I find that printing labels for patients who are already on the calendar involves extra steps that can be cumbersome.

“Limited features

Pros

I have noticed that it has limited user-friendly features and is not very easy to use.

Cons

I have encountered several challenges while using the system, particularly regarding its usability. It does not facilitate a seamless experience, especially when multiple users attempt to access the same chart simultaneously. Also, I have faced various issues with printing and problems related to pharmacy management.

“Behavioral health services with patagonia EMR

Pros

I think it makes it simpler for me to watch over collecting documents, assigning them, and storing patient records.

Cons

The lack of timely notifications has made it challenging to stay updated on important patient movements within the facility.

“Has its Pros & cons

Pros

I love all the features, but I wish the reporting for individual person locations was better.

Cons

The current system does not allow me to generate reports that focus solely on specific individuals or sites without inadvertently including results from everyone else.

“Better than any other EMR

Pros

Patagonia is very easy to use, and I think it is far better than the old paper-based systems we used to rely on. It makes everything simpler and more efficient.

Cons

I have been facing frequent system outages that disrupt my workflow and hinder my productivity. These interruptions can occur at inconvenient times, making it difficult to maintain efficiency in my tasks.

“Managing appointments is very easy

Pros

It is easy to use and not very hard when it comes to handling appointment scheduling and billing tasks.

Cons

It is quite annoying for me to deal with the constant flags that appear in the system, especially regarding the color preferences for the inventory log.

“Reliable scheduling platform

Pros

The Patagonia billing consultant offers me a well-structured training program that helps me get started and understand how to use the system effectively. I really enjoy how simple the scheduling module is to use.

Cons

The process of generating reports to be somewhat challenging. The system's reporting features do not always provide the clarity or ease of use that I would expect.

“Great functionalities

Pros

I really appreciate how easy it is to use and its functionality, especially when it comes to processing claims.

Cons

There are no dislikes to share.

“Easy to use

Pros

I value the features for client retention, insurance eligibility, billing, and client reminders. They are very helpful for managing my work effectively.

Cons

Sometimes, the system freezes because of internet problems. This can be frustrating and makes it hard for me to get my work done.

“Hearing Vision

Pros

No specific pros mentioned.

Cons

Not userfriendly involves too many steps for task completion.

“Patagonia Health through CSHCS

Pros

Finds it easy to use and appreciates the guided tabs for charting.

Cons

Wishes for more dropdown features to streamline typing.

“Great EHR

Pros

Considers Patagonia easy to use and userfriendly for daily tasks.

Cons

Scheduling limitations for specific clinic types and dates.

“Transition to Electronic Records

Pros

Transition from paper to electronic records improved efficiency.

Cons

Slow response to implementing features for behavioral health.

“Patagonia Use

Pros

Everything is consolidated for clients simplifies billing and scheduling.

Cons

Scanning old records into the system can be timeconsuming.

“Great Experience So Far

Pros

No reported problems overall satisfaction.

Cons

Occasional difficulty in searching for names.

“New User Review

Pros

Patagonia has been easy to use for clinic checkin and checkout.

Cons

Inflexible scheduling for specific clinic types and dates.

“Klickitat County Patagonia Review

Pros

The Patagonia dashboard is something I find enjoyable. It's user-friendly and facilitates easy training for other employees.

Cons

Some features within billing processing prove to be inappropriate, causing delays in the approval of bills.

“review

Pros

Patagonia possesses the capability to bill claims electronically.

Cons

The consideration for billers' needs is lacking in the creation of billing reports.

“Upgrade from previous system

Pros

The ability to customize the layout according to personal preferences is a feature I like.

Cons

No problems have arisen thus far; our launch day is imminent in a few weeks.

“Patagonia Review

Pros

There's convenient access to records, along with the added advantage of e-scribing availability.

Cons

The e-scribing widget operates at a notably slow pace, necessitating the need to navigate out of the chart for accessing other information.

“Avoid if you can

Pros

Overall, there isn't much to like about Patagonia. While some features are user-friendly, I do not recommend it.

Cons

The system's lack of user-friendliness and apparent outdatedness is a notable concern. Changing outdated processes or widgets is a lengthy and challenging process, constrained by limited customization. Unlike other EMRs like Athena, Patagonia is not as user-friendly or adaptable. Printouts of maternal health records are subpar, and essential features, like searching by phone number, are absent.

“Patagonia Review

Pros

The user-friendliness of Patagonia, especially in the context of scheduling appointments, is something I love.

Cons

While widget navigation can be perplexing at times, inputting demographics is generally a straightforward process.

“Patagonia Review

Pros

Patagonia proves to be relatively easy to use and navigate.

Cons

Rectifying errors can be a challenging endeavor, often requiring the involvement of multiple individuals to address a simple mistake.

“Mental Health documentation

Pros

There's no need to create a structure for notes, and significant use documentation can be seamlessly integrated.

Cons

Notes and documents for school-based mental health necessitate ongoing adjustments for specificity, with the structure still undergoing refinement to avoid redundancy.

“Patagonia is very user friendly!

Pros

Patagonia stands out as highly user-friendly, and its flow makes it easy to train new employees.

Cons

A desirable feature would be the ability to copy household information for setting up profiles of other family members in Patagonia. The check-in process can be time-consuming, especially when multiple children from the same family have consecutive appointments requiring the creation or updating of their profiles.

“School Health EMR

Pros

I appreciate Patagonia's features for school health documentation, allowing quick and easy checking of applicable boxes and the inclusion of a narrative note as needed. The system's periodic updates with student lists and data collection for state reports are advantageous.

Cons

Being an older user with limited tech proficiency, accessing data for printing reports or tracking trends poses a challenge in Patagonia Health.

“electronic medical records

Pros

Charting on Patagonia is made easy with the provided prompts and check boxes.

Cons

Data not persisting when forgetting to save is a notable drawback.

“Very easy to use

Pros

The usability of this electronic health record is commendable.

Cons

Limited availability of clinical support options for healthcare providers is a drawback.

“Highly Recommend

Pros

Since 2017, we've relied on Patagonia Health for our EMR. Its ease of use, logical workflow, and customizability for individual views are commendable. Specifically designed for public health, it captures essential information for state and federal reporting.

Cons

The calendar's suboptimal functionality in searching for the next available appointment is a preference for a scheduling template rather than a calendar-based system. The letter editor's complexity exceeds expectations, demanding multiple edits for the best final letter.

“1 Star - Would not recommend

Pros

The fact that Patagonia is web-based is something I appreciate.

Cons

The system's lack of intuitiveness makes even basic tasks cumbersome. Insufficient training before going live has led to incorrect procedures, causing patient dissatisfaction and an increased workload. The hoped-for implementation of a clean billing system did not materialize.

“Patagonia daily user

Pros

The icon selections are convenient and user-friendly.

Cons

On the dashboard, the ability to deselect No Show, Canceled, and Rescheduled appointments would enhance schedule clarity in less time.

“Medical Records at it's Finest

Pros

Learning to use Patagonia during the transition from a paper system was straightforward. The integration of forms and streamlining of unnecessary information saved time in daily client interactions.

Cons

As a relatively new Patagonia user, I am currently unaware of any issues.

“Patagonia Review

Pros

Scheduling is easy, patient tracking is efficient, and vaccines transfer to the NYS system automatically. It simplifies keeping track of vaccines and medications.

Cons

Running reports is restricted to three months at a time, and e-scheduling proves to be not user-friendly, posing challenges for nurses since day one.

“Public Health Nurse Perspective

Pros

From the perspective of a seasoned nurse, I initially had concerns about transitioning to an electronic health record (EHR) system. However, after getting acquainted with the software, I discovered that the documentation process became much easier and more efficient. I appreciate the systems user-friendly interface, which allows me to locate any necessary information and make comments as needed. Additionally, the reporting capabilities for inventory management, tracking, quality improvement initiatives, and accessing records have been highly beneficial. Moreover, the legibility of all documentation is a significant advantage.

Cons

One drawback I have encountered is that our specific activities in public health are not accurately represented in the "Assessment" and "Plans" features. As a result, we often have to select options that are only somewhat relevant, which can be frustrating. This limitation is observed on a daily basis and has room for improvement.

“Patagonia Health in the Public Health segment

Pros

Patagonia is used for storing client information, updating data, and collecting necessary signatures.

Cons

As a user, the Patagonia system is relatively easy to learn and use. Automated slashes or dashes for dates would enhance searchability by birthdate.

“2023 Patagonia Review

Pros

The ease of using Patagonia stands out. It simplifies creating appointment slots, scheduling, inputting client information, and saving vaccines. The "flag" feature aids in easily accessing pertinent information about clients.

Cons

No significant dislikes about Patagonia; the only complaint is the limitation to pulling reports within a three-month period, which adds time to the process.

“RN use

Pros

While initially not making sense, Patagonia has become fairly easy to navigate with time.

Cons

Removal of helpful functions, such as the summary of interventions report and summary of referrals, and the addition of unnecessary features, such as flag questions upon opening a chart, is not helpful. Alignment with Michigan MIHP requirements needs improvement.

“Patagonia for EMR in Mental Health Setting

Pros

The product is easy to use but lacks initial user-friendliness, involving many steps for some features.

Cons

Treatment Plans pose difficulties with unclear dates.

“Patagonia

Pros

Now that I'm familiar with Patagonia EHR, finding information quickly has become easy.

Cons

Patagonia EHR often experiences slowdowns, particularly as the outpatient load grows, which is frustrating when clients are waiting.