softwarePatagonia Health EHR Software Reviews
78 Reviews
Overall Rating
4.5
78 Reviews
Rating Distribution
5
(55)
4
(14)
3
(4)
2
(4)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Overall Rating
4.5
78 Reviews
Rating Distribution
5
(55)
4
(14)
3
(4)
2
(4)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Filters
Specialty
Provider Size
Time Used
Very user friendly
Very user friendly
Pros
The system offers a userfriendly workflow, along with customizable features that suit our needs. Furthermore, the customer support has been exceptional.
Cons
While its understandable for security reasons, the frequency of password changes can be a bit of an inconvenience.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Lina
Research, 101-500 employees
Jul 15, 2023
Tiara�s Review
Tiara�s Review
Pros
The systems ease of use and flexibility in terms of functionality have been highly valuable for our organization. Its easily adaptable to our specific requirements.
Cons
At this time, there are no particular features that I feel the need to mention.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Tiara
Health, Wellness and Fitness, 101-500 employees
Jul 08, 2023
Logical and Supportive EHR System
Logical and Supportive EHR System
Pros
As someone new to the world of insurance and medical billing, I found Patagonia to be a logical and easily understandable software. Despite our small health department, the functionality of Patagonia Health (referred to as a "Cadillac" EHR system) proved to be invaluable. The support team was exceptional, providing guidance and assistance that was vital to my role. The Patagonia billing consultant was an outstanding teacher and resource. I also appreciate the continuous improvements, such as displaying the remaining balance when posting payments.
Cons
Recently, I have encountered a slight issue with Patagonia Healths support. While previously I had no trouble reaching them by phone, now they can only be contacted through "support tickets." This approach is less than satisfactory, especially when trying to explain complex issues. Additionally, the level of support has felt less responsive and somewhat distant, which has been a slight disappointment after six years of using the system.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Jessica
Hospital & Health Care, 2-10 employees employees
Jun 14, 2023
User-Friendly with a Small Request
User-Friendly with a Small Request
Pros
I find Patagonia to be extremely user-friendly, and the overall flow of the software is simple to teach to new employees.
Cons
One feature that I would greatly appreciate is the ability to copy household information to set up profiles for other family members. The check-in process can become time-consuming when multiple children from the same family have consecutive appointments, requiring the creation or update of their profiles.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Anonymous
N/A, 51-200 employees employees
Jun 09, 2023
Not User Friendly
Not User Friendly
Pros
Regrettably, there are no positive aspects I can highlight. The systems setup and navigation make it challenging to maintain focus and streamline tasks.
Cons
The programs fragmented interface makes it difficult to concentrate and efficiently manage notes and primary care physicianrelated tasks. It would be preferable to have a more cohesive presentation of information.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Ruth
Mental Health Care, 1-10 employees
Jun 03, 2023
Lab Information Accessibility
Lab Information Accessibility
Pros
I find it convenient to access patient lab results.
Cons
Some necessary information for the lab is missing in Patagonia like the encounter form and faxing to external providers.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Julie
Hospital & Health Care, 51-100 employees
Jun 01, 2023
Patagonia Health User
Patagonia Health User
Pros
It's userfriendly and the notification feature helps with appointments and client communication.
Cons
Occasional crashes make data entry frustrating.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Kelly
Health, Wellness and Fitness, 500+ employees
Jun 01, 2023
Rural Public Health Department
Rural Public Health Department
Pros
The implementation team and training were very helpful. Customizable templates are a plus.
Cons
The EHR can be slow and jump around during use.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Kimberly
Hospital & Health Care, 11-50 employees
Jun 01, 2023
Solid EMR
Solid EMR
Pros
I appreciate the visual presentation of Patagonia.
Cons
Some change requests from everyday workers may not be addressed as effectively as management's.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Cindy
Health, Wellness and Fitness, 51-100 employees
Jun 01, 2023
Great Workplace Platform
Great Workplace Platform
Pros
Quick appointment scheduling and rescheduling are convenient.
Cons
The format for displaying clients' full names in daily appointments could be improved.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Amy
Government Relations, 11-50 employees
Jun 01, 2023
Public Health Technician's Perspective
Public Health Technician's Perspective
Pros
Easy to use and fast for searching patients and it offers calendar integration.
Cons
Printing labels for patients already on the calendar requires extra steps.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Patricia
Hospital & Health Care, 51-100 employees
Jun 01, 2023
Challenging Software
Challenging Software
Pros
Limited userfriendly features not very intuitive.
Cons
Not userfriendly issues with multiple users in the same chart frequent data loss printing and pharmacy problems.
Ease of use
4
Value for money
6
Customer Support
5
Functionality
5
Irina
Health, Wellness and Fitness, 51-100 employees
Jun 01, 2023
Patagonia EMR for Behavioral Health Services
Patagonia EMR for Behavioral Health Services
Pros
Simplifies monitoring of document collection document assignment and patient record storage.
Cons
Lack of realtime ADT alerts for client admissions discharges or transfers.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Amanda
Mental Health Care, 11-50 employees
Jun 01, 2023
Pros and Cons of Patagonia
Pros and Cons of Patagonia
Pros
Appreciates all the features but wishes for better individual personlocation reporting.
Cons
Difficulty running reports for individual personslocations without including everyone's results.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Esther
Medical Practice, 500+ employees
Jun 01, 2023
Thoughts on Patagonia
Thoughts on Patagonia
Pros
Finds Patagonia easy to use and better than paperbased systems.
Cons
Frequent system outages and complexity in label printing.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Sheila
Medical Practice, 51-100 employees
Jun 01, 2023
Appointment Management
Appointment Management
Pros
Easy and not too difficult to use for appointment and billing tasks.
Cons
Annoyance with constant flags and color preferences for inventory log.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Diana
Hospital & Health Care, 101-500 employees
Jun 01, 2023
Great Scheduling System
Great Scheduling System
Pros
Enjoys the simplicity of the scheduling module.
Cons
Finds generating reports somewhat challenging.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Eva
Medical Practice, 11-50 employees
Jun 01, 2023
Patagonia EHR
Patagonia EHR
Pros
Appreciates the ease of use and functionality especially for claims processing.
Cons
No dislikes reported as the system is very userfriendly.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Pamela
Health, Wellness and Fitness, 51-100 employees
Jun 01, 2023
Great EMR System
Great EMR System
Pros
Values client retention insurance eligibility billing and client reminder features.
Cons
Occasionally experiences freezing due to internet issues.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Melissa
Medical Practice, 1-10 employees
Jun 01, 2023
Hearing Vision
Hearing Vision
Pros
No specific pros mentioned.
Cons
Not userfriendly involves too many steps for task completion.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Amy
Hospital & Health Care, 51-100 employees
Jun 01, 2023
Patagonia Health through CSHCS
Patagonia Health through CSHCS
Pros
Finds it easy to use and appreciates the guided tabs for charting.
Cons
Wishes for more dropdown features to streamline typing.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Robin
Government Administration, 51-100 employees
Jun 01, 2023
Great EHR
Great EHR
Pros
Considers Patagonia easy to use and userfriendly for daily tasks.
Cons
Scheduling limitations for specific clinic types and dates.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Tonya
Health, Wellness and Fitness, 51-100 employees
Jun 01, 2023
Transition to Electronic Records
Transition to Electronic Records
Pros
Transition from paper to electronic records improved efficiency.
Cons
Slow response to implementing features for behavioral health.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Jessica
Hospital & Health Care, 1-10 employees
Jun 01, 2023
Patagonia Use
Patagonia Use
Pros
Everything is consolidated for clients simplifies billing and scheduling.
Cons
Scanning old records into the system can be timeconsuming.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Betsy
Health, Wellness and Fitness, 11-50 employees
Jun 01, 2023
Great Experience So Far
Great Experience So Far
Pros
No reported problems overall satisfaction.
Cons
Occasional difficulty in searching for names.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Melissa
Health, Wellness and Fitness, 11-50 employees
Jun 01, 2023
New User Review
New User Review
Pros
Patagonia has been easy to use for clinic checkin and checkout.
Cons
Inflexible scheduling for specific clinic types and dates.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Kelly
Government Relations, 11-50 employees
Jun 01, 2023
Klickitat County Patagonia Review
Klickitat County Patagonia Review
Pros
The Patagonia dashboard is something I find enjoyable. It's user-friendly and facilitates easy training for other employees.
Cons
Some features within billing processing prove to be inappropriate, causing delays in the approval of bills.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hollie
Hospital & Health Care,, 101-500 employees
More than a year
Jun 01, 2023
Klickitat County Patagonia Review
Klickitat County Patagonia Review
Pros
The Patagonia dashboard is something I find enjoyable. It's user-friendly and facilitates easy training for other employees.
Cons
Some features within billing processing prove to be inappropriate, causing delays in the approval of bills.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hollie
Hospital & Health Care, 101-500 employees
More than a year
Jun 01, 2023
review
review
Pros
Patagonia possesses the capability to bill claims electronically.
Cons
The consideration for billers' needs is lacking in the creation of billing reports.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Penny
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2023
Upgrade from previous system
Upgrade from previous system
Pros
The ability to customize the layout according to personal preferences is a feature I like.
Cons
No problems have arisen thus far; our launch day is imminent in a few weeks.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Megan
Public Safety, 11-50 employees
Less than a year
Jun 01, 2023
Patagonia Review
Patagonia Review
Pros
There's convenient access to records, along with the added advantage of e-scribing availability.
Cons
The e-scribing widget operates at a notably slow pace, necessitating the need to navigate out of the chart for accessing other information.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Allison
Mental Health Care, 51-100 employees
More than a year
Jun 01, 2023
Avoid if you can
Avoid if you can
Pros
Overall, there isn't much to like about Patagonia. While some features are user-friendly, I do not recommend it.
Cons
The system's lack of user-friendliness and apparent outdatedness is a notable concern. Changing outdated processes or widgets is a lengthy and challenging process, constrained by limited customization. Unlike other EMRs like Athena, Patagonia is not as user-friendly or adaptable. Printouts of maternal health records are subpar, and essential features, like searching by phone number, are absent.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Devon
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2023
Patagonia Review
Patagonia Review
Pros
The user-friendliness of Patagonia, especially in the context of scheduling appointments, is something I love.
Cons
While widget navigation can be perplexing at times, inputting demographics is generally a straightforward process.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Nadia
Public Safety, 51-100 employees
More than a year
Jun 01, 2023
Patagonia Review
Patagonia Review
Pros
Patagonia proves to be relatively easy to use and navigate.
Cons
Rectifying errors can be a challenging endeavor, often requiring the involvement of multiple individuals to address a simple mistake.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kayla
Hospital & Health Care, 101-500 employees
More than a year
Jun 01, 2023
Mental Health documentation
Mental Health documentation
Pros
There's no need to create a structure for notes, and significant use documentation can be seamlessly integrated.
Cons
Notes and documents for school-based mental health necessitate ongoing adjustments for specificity, with the structure still undergoing refinement to avoid redundancy.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Kris
Non-Profit Organization Management, 101-500 employees
More than a year
Jun 01, 2023
Patagonia is very user friendly!
Patagonia is very user friendly!
Pros
Patagonia stands out as highly user-friendly, and its flow makes it easy to train new employees.
Cons
A desirable feature would be the ability to copy household information for setting up profiles of other family members in Patagonia. The check-in process can be time-consuming, especially when multiple children from the same family have consecutive appointments requiring the creation or updating of their profiles.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
N/A, 51-100 employees
More than a year
Jun 01, 2023
School Health EMR
School Health EMR
Pros
I appreciate Patagonia's features for school health documentation, allowing quick and easy checking of applicable boxes and the inclusion of a narrative note as needed. The system's periodic updates with student lists and data collection for state reports are advantageous.
Cons
Being an older user with limited tech proficiency, accessing data for printing reports or tracking trends poses a challenge in Patagonia Health.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Rhonda
Medical Practice, 11-50 employees
More than a year
Jun 01, 2023
electronic medical records
electronic medical records
Pros
Charting on Patagonia is made easy with the provided prompts and check boxes.
Cons
Data not persisting when forgetting to save is a notable drawback.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Kimberly
Education Management, 500+ employees
More than a year
Jun 01, 2023
Very easy to use
Very easy to use
Pros
The usability of this electronic health record is commendable.
Cons
Limited availability of clinical support options for healthcare providers is a drawback.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Pamela
Medical Practice, 11-50 employees
More than a year
Jun 01, 2023
Highly Recommend
Highly Recommend
Pros
Since 2017, we've relied on Patagonia Health for our EMR. Its ease of use, logical workflow, and customizability for individual views are commendable. Specifically designed for public health, it captures essential information for state and federal reporting.
Cons
The calendar's suboptimal functionality in searching for the next available appointment is a preference for a scheduling template rather than a calendar-based system. The letter editor's complexity exceeds expectations, demanding multiple edits for the best final letter.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Sarah
Government Administration, 51-100 employees
More than a year
Jun 01, 2023
1 Star - Would not recommend
1 Star - Would not recommend
Pros
The fact that Patagonia is web-based is something I appreciate.
Cons
The system's lack of intuitiveness makes even basic tasks cumbersome. Insufficient training before going live has led to incorrect procedures, causing patient dissatisfaction and an increased workload. The hoped-for implementation of a clean billing system did not materialize.
Ease of use
4
Value for money
7
Customer Support
7
Functionality
7
Lindsey
Medical Practice, 11-50 employees
Less than 6 months
Jun 01, 2023
Patagonia daily user
Patagonia daily user
Pros
The icon selections are convenient and user-friendly.
Cons
On the dashboard, the ability to deselect No Show, Canceled, and Rescheduled appointments would enhance schedule clarity in less time.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Sherry
Health, Wellness and Fitness, 51-100 employees
More than a year
Jun 01, 2023
Medical Records at it's Finest
Medical Records at it's Finest
Pros
Learning to use Patagonia during the transition from a paper system was straightforward. The integration of forms and streamlining of unnecessary information saved time in daily client interactions.
Cons
As a relatively new Patagonia user, I am currently unaware of any issues.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Sabrina
Mental Health Care, 51-100 employees
Less than 6 months
Jun 01, 2023
Patagonia Review
Patagonia Review
Pros
Scheduling is easy, patient tracking is efficient, and vaccines transfer to the NYS system automatically. It simplifies keeping track of vaccines and medications.
Cons
Running reports is restricted to three months at a time, and e-scheduling proves to be not user-friendly, posing challenges for nurses since day one.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Jenna
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2023
Public Health Nurse Perspective
Public Health Nurse Perspective
Pros
From the perspective of a seasoned nurse, I initially had concerns about transitioning to an electronic health record (EHR) system. However, after getting acquainted with the software, I discovered that the documentation process became much easier and more efficient. I appreciate the systems user-friendly interface, which allows me to locate any necessary information and make comments as needed. Additionally, the reporting capabilities for inventory management, tracking, quality improvement initiatives, and accessing records have been highly beneficial. Moreover, the legibility of all documentation is a significant advantage.
Cons
One drawback I have encountered is that our specific activities in public health are not accurately represented in the "Assessment" and "Plans" features. As a result, we often have to select options that are only somewhat relevant, which can be frustrating. This limitation is observed on a daily basis and has room for improvement.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Julie
Hospital & Health Care, 11 - 50 employees
May 15, 2023
Patagonia Health in the Public Health segment
Patagonia Health in the Public Health segment
Pros
Patagonia is used for storing client information, updating data, and collecting necessary signatures.
Cons
As a user, the Patagonia system is relatively easy to learn and use. Automated slashes or dashes for dates would enhance searchability by birthdate.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tina
Health, Wellness and Fitness, 51-100 employees
More than a year
May 01, 2023
2023 Patagonia Review
2023 Patagonia Review
Pros
The ease of using Patagonia stands out. It simplifies creating appointment slots, scheduling, inputting client information, and saving vaccines. The "flag" feature aids in easily accessing pertinent information about clients.
Cons
No significant dislikes about Patagonia; the only complaint is the limitation to pulling reports within a three-month period, which adds time to the process.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Brooke
Hospital & Health Care, 51-100 employees
More than a year
May 01, 2023
RN use
RN use
Pros
While initially not making sense, Patagonia has become fairly easy to navigate with time.
Cons
Removal of helpful functions, such as the summary of interventions report and summary of referrals, and the addition of unnecessary features, such as flag questions upon opening a chart, is not helpful. Alignment with Michigan MIHP requirements needs improvement.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Carrie
Health, Wellness and Fitness, 101-500 employees
More than a year
May 01, 2023
Patagonia for EMR in Mental Health Setting
Patagonia for EMR in Mental Health Setting
Pros
The product is easy to use but lacks initial user-friendliness, involving many steps for some features.
Cons
Treatment Plans pose difficulties with unclear dates.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Jessica
Non-Profit Organization Management, 11-50 employees
More than a year
May 01, 2023
Patagonia
Patagonia
Pros
Now that I'm familiar with Patagonia EHR, finding information quickly has become easy.
Cons
Patagonia EHR often experiences slowdowns, particularly as the outpatient load grows, which is frustrating when clients are waiting.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Susan
Health, Wellness and Fitness, 11-50 employees
More than a year
May 01, 2023
Filters
Very user friendly
Very user friendly
Pros
The system offers a userfriendly workflow, along with customizable features that suit our needs. Furthermore, the customer support has been exceptional.
Cons
While its understandable for security reasons, the frequency of password changes can be a bit of an inconvenience.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Lina
Research, 101-500 employees
Jul 15, 2023
Tiara�s Review
Tiara�s Review
Pros
The systems ease of use and flexibility in terms of functionality have been highly valuable for our organization. Its easily adaptable to our specific requirements.
Cons
At this time, there are no particular features that I feel the need to mention.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Tiara
Health, Wellness and Fitness, 101-500 employees
Jul 08, 2023
Logical and Supportive EHR System
Logical and Supportive EHR System
Pros
As someone new to the world of insurance and medical billing, I found Patagonia to be a logical and easily understandable software. Despite our small health department, the functionality of Patagonia Health (referred to as a "Cadillac" EHR system) proved to be invaluable. The support team was exceptional, providing guidance and assistance that was vital to my role. The Patagonia billing consultant was an outstanding teacher and resource. I also appreciate the continuous improvements, such as displaying the remaining balance when posting payments.
Cons
Recently, I have encountered a slight issue with Patagonia Healths support. While previously I had no trouble reaching them by phone, now they can only be contacted through "support tickets." This approach is less than satisfactory, especially when trying to explain complex issues. Additionally, the level of support has felt less responsive and somewhat distant, which has been a slight disappointment after six years of using the system.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Jessica
Hospital & Health Care, 2-10 employees employees
Jun 14, 2023
User-Friendly with a Small Request
User-Friendly with a Small Request
Pros
I find Patagonia to be extremely user-friendly, and the overall flow of the software is simple to teach to new employees.
Cons
One feature that I would greatly appreciate is the ability to copy household information to set up profiles for other family members. The check-in process can become time-consuming when multiple children from the same family have consecutive appointments, requiring the creation or update of their profiles.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Anonymous
N/A, 51-200 employees employees
Jun 09, 2023
Not User Friendly
Not User Friendly
Pros
Regrettably, there are no positive aspects I can highlight. The systems setup and navigation make it challenging to maintain focus and streamline tasks.
Cons
The programs fragmented interface makes it difficult to concentrate and efficiently manage notes and primary care physicianrelated tasks. It would be preferable to have a more cohesive presentation of information.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Ruth
Mental Health Care, 1-10 employees
Jun 03, 2023
Lab Information Accessibility
Lab Information Accessibility
Pros
I find it convenient to access patient lab results.
Cons
Some necessary information for the lab is missing in Patagonia like the encounter form and faxing to external providers.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Julie
Hospital & Health Care, 51-100 employees
Jun 01, 2023
Patagonia Health User
Patagonia Health User
Pros
It's userfriendly and the notification feature helps with appointments and client communication.
Cons
Occasional crashes make data entry frustrating.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Kelly
Health, Wellness and Fitness, 500+ employees
Jun 01, 2023
Rural Public Health Department
Rural Public Health Department
Pros
The implementation team and training were very helpful. Customizable templates are a plus.
Cons
The EHR can be slow and jump around during use.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Kimberly
Hospital & Health Care, 11-50 employees
Jun 01, 2023
Solid EMR
Solid EMR
Pros
I appreciate the visual presentation of Patagonia.
Cons
Some change requests from everyday workers may not be addressed as effectively as management's.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Cindy
Health, Wellness and Fitness, 51-100 employees
Jun 01, 2023
Great Workplace Platform
Great Workplace Platform
Pros
Quick appointment scheduling and rescheduling are convenient.
Cons
The format for displaying clients' full names in daily appointments could be improved.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Amy
Government Relations, 11-50 employees
Jun 01, 2023
Public Health Technician's Perspective
Public Health Technician's Perspective
Pros
Easy to use and fast for searching patients and it offers calendar integration.
Cons
Printing labels for patients already on the calendar requires extra steps.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Patricia
Hospital & Health Care, 51-100 employees
Jun 01, 2023
Challenging Software
Challenging Software
Pros
Limited userfriendly features not very intuitive.
Cons
Not userfriendly issues with multiple users in the same chart frequent data loss printing and pharmacy problems.
Ease of use
4
Value for money
6
Customer Support
5
Functionality
5
Irina
Health, Wellness and Fitness, 51-100 employees
Jun 01, 2023
Patagonia EMR for Behavioral Health Services
Patagonia EMR for Behavioral Health Services
Pros
Simplifies monitoring of document collection document assignment and patient record storage.
Cons
Lack of realtime ADT alerts for client admissions discharges or transfers.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Amanda
Mental Health Care, 11-50 employees
Jun 01, 2023
Pros and Cons of Patagonia
Pros and Cons of Patagonia
Pros
Appreciates all the features but wishes for better individual personlocation reporting.
Cons
Difficulty running reports for individual personslocations without including everyone's results.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
6
Esther
Medical Practice, 500+ employees
Jun 01, 2023
Thoughts on Patagonia
Thoughts on Patagonia
Pros
Finds Patagonia easy to use and better than paperbased systems.
Cons
Frequent system outages and complexity in label printing.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Sheila
Medical Practice, 51-100 employees
Jun 01, 2023
Appointment Management
Appointment Management
Pros
Easy and not too difficult to use for appointment and billing tasks.
Cons
Annoyance with constant flags and color preferences for inventory log.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Diana
Hospital & Health Care, 101-500 employees
Jun 01, 2023
Great Scheduling System
Great Scheduling System
Pros
Enjoys the simplicity of the scheduling module.
Cons
Finds generating reports somewhat challenging.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Eva
Medical Practice, 11-50 employees
Jun 01, 2023
Patagonia EHR
Patagonia EHR
Pros
Appreciates the ease of use and functionality especially for claims processing.
Cons
No dislikes reported as the system is very userfriendly.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Pamela
Health, Wellness and Fitness, 51-100 employees
Jun 01, 2023
Great EMR System
Great EMR System
Pros
Values client retention insurance eligibility billing and client reminder features.
Cons
Occasionally experiences freezing due to internet issues.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Melissa
Medical Practice, 1-10 employees
Jun 01, 2023
Hearing Vision
Hearing Vision
Pros
No specific pros mentioned.
Cons
Not userfriendly involves too many steps for task completion.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
7
Amy
Hospital & Health Care, 51-100 employees
Jun 01, 2023
Patagonia Health through CSHCS
Patagonia Health through CSHCS
Pros
Finds it easy to use and appreciates the guided tabs for charting.
Cons
Wishes for more dropdown features to streamline typing.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Robin
Government Administration, 51-100 employees
Jun 01, 2023
Great EHR
Great EHR
Pros
Considers Patagonia easy to use and userfriendly for daily tasks.
Cons
Scheduling limitations for specific clinic types and dates.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Tonya
Health, Wellness and Fitness, 51-100 employees
Jun 01, 2023
Transition to Electronic Records
Transition to Electronic Records
Pros
Transition from paper to electronic records improved efficiency.
Cons
Slow response to implementing features for behavioral health.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Jessica
Hospital & Health Care, 1-10 employees
Jun 01, 2023
Patagonia Use
Patagonia Use
Pros
Everything is consolidated for clients simplifies billing and scheduling.
Cons
Scanning old records into the system can be timeconsuming.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Betsy
Health, Wellness and Fitness, 11-50 employees
Jun 01, 2023
Great Experience So Far
Great Experience So Far
Pros
No reported problems overall satisfaction.
Cons
Occasional difficulty in searching for names.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Melissa
Health, Wellness and Fitness, 11-50 employees
Jun 01, 2023
New User Review
New User Review
Pros
Patagonia has been easy to use for clinic checkin and checkout.
Cons
Inflexible scheduling for specific clinic types and dates.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Kelly
Government Relations, 11-50 employees
Jun 01, 2023
Klickitat County Patagonia Review
Klickitat County Patagonia Review
Pros
The Patagonia dashboard is something I find enjoyable. It's user-friendly and facilitates easy training for other employees.
Cons
Some features within billing processing prove to be inappropriate, causing delays in the approval of bills.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hollie
Hospital & Health Care,, 101-500 employees
More than a year
Jun 01, 2023
Klickitat County Patagonia Review
Klickitat County Patagonia Review
Pros
The Patagonia dashboard is something I find enjoyable. It's user-friendly and facilitates easy training for other employees.
Cons
Some features within billing processing prove to be inappropriate, causing delays in the approval of bills.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hollie
Hospital & Health Care, 101-500 employees
More than a year
Jun 01, 2023
review
review
Pros
Patagonia possesses the capability to bill claims electronically.
Cons
The consideration for billers' needs is lacking in the creation of billing reports.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Penny
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2023
Upgrade from previous system
Upgrade from previous system
Pros
The ability to customize the layout according to personal preferences is a feature I like.
Cons
No problems have arisen thus far; our launch day is imminent in a few weeks.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Megan
Public Safety, 11-50 employees
Less than a year
Jun 01, 2023
Patagonia Review
Patagonia Review
Pros
There's convenient access to records, along with the added advantage of e-scribing availability.
Cons
The e-scribing widget operates at a notably slow pace, necessitating the need to navigate out of the chart for accessing other information.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Allison
Mental Health Care, 51-100 employees
More than a year
Jun 01, 2023
Avoid if you can
Avoid if you can
Pros
Overall, there isn't much to like about Patagonia. While some features are user-friendly, I do not recommend it.
Cons
The system's lack of user-friendliness and apparent outdatedness is a notable concern. Changing outdated processes or widgets is a lengthy and challenging process, constrained by limited customization. Unlike other EMRs like Athena, Patagonia is not as user-friendly or adaptable. Printouts of maternal health records are subpar, and essential features, like searching by phone number, are absent.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Devon
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2023
Patagonia Review
Patagonia Review
Pros
The user-friendliness of Patagonia, especially in the context of scheduling appointments, is something I love.
Cons
While widget navigation can be perplexing at times, inputting demographics is generally a straightforward process.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Nadia
Public Safety, 51-100 employees
More than a year
Jun 01, 2023
Patagonia Review
Patagonia Review
Pros
Patagonia proves to be relatively easy to use and navigate.
Cons
Rectifying errors can be a challenging endeavor, often requiring the involvement of multiple individuals to address a simple mistake.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kayla
Hospital & Health Care, 101-500 employees
More than a year
Jun 01, 2023
Mental Health documentation
Mental Health documentation
Pros
There's no need to create a structure for notes, and significant use documentation can be seamlessly integrated.
Cons
Notes and documents for school-based mental health necessitate ongoing adjustments for specificity, with the structure still undergoing refinement to avoid redundancy.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Kris
Non-Profit Organization Management, 101-500 employees
More than a year
Jun 01, 2023
Patagonia is very user friendly!
Patagonia is very user friendly!
Pros
Patagonia stands out as highly user-friendly, and its flow makes it easy to train new employees.
Cons
A desirable feature would be the ability to copy household information for setting up profiles of other family members in Patagonia. The check-in process can be time-consuming, especially when multiple children from the same family have consecutive appointments requiring the creation or updating of their profiles.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
N/A, 51-100 employees
More than a year
Jun 01, 2023
School Health EMR
School Health EMR
Pros
I appreciate Patagonia's features for school health documentation, allowing quick and easy checking of applicable boxes and the inclusion of a narrative note as needed. The system's periodic updates with student lists and data collection for state reports are advantageous.
Cons
Being an older user with limited tech proficiency, accessing data for printing reports or tracking trends poses a challenge in Patagonia Health.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Rhonda
Medical Practice, 11-50 employees
More than a year
Jun 01, 2023
electronic medical records
electronic medical records
Pros
Charting on Patagonia is made easy with the provided prompts and check boxes.
Cons
Data not persisting when forgetting to save is a notable drawback.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Kimberly
Education Management, 500+ employees
More than a year
Jun 01, 2023
Very easy to use
Very easy to use
Pros
The usability of this electronic health record is commendable.
Cons
Limited availability of clinical support options for healthcare providers is a drawback.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Pamela
Medical Practice, 11-50 employees
More than a year
Jun 01, 2023
Highly Recommend
Highly Recommend
Pros
Since 2017, we've relied on Patagonia Health for our EMR. Its ease of use, logical workflow, and customizability for individual views are commendable. Specifically designed for public health, it captures essential information for state and federal reporting.
Cons
The calendar's suboptimal functionality in searching for the next available appointment is a preference for a scheduling template rather than a calendar-based system. The letter editor's complexity exceeds expectations, demanding multiple edits for the best final letter.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Sarah
Government Administration, 51-100 employees
More than a year
Jun 01, 2023
1 Star - Would not recommend
1 Star - Would not recommend
Pros
The fact that Patagonia is web-based is something I appreciate.
Cons
The system's lack of intuitiveness makes even basic tasks cumbersome. Insufficient training before going live has led to incorrect procedures, causing patient dissatisfaction and an increased workload. The hoped-for implementation of a clean billing system did not materialize.
Ease of use
4
Value for money
7
Customer Support
7
Functionality
7
Lindsey
Medical Practice, 11-50 employees
Less than 6 months
Jun 01, 2023
Patagonia daily user
Patagonia daily user
Pros
The icon selections are convenient and user-friendly.
Cons
On the dashboard, the ability to deselect No Show, Canceled, and Rescheduled appointments would enhance schedule clarity in less time.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Sherry
Health, Wellness and Fitness, 51-100 employees
More than a year
Jun 01, 2023
Medical Records at it's Finest
Medical Records at it's Finest
Pros
Learning to use Patagonia during the transition from a paper system was straightforward. The integration of forms and streamlining of unnecessary information saved time in daily client interactions.
Cons
As a relatively new Patagonia user, I am currently unaware of any issues.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Sabrina
Mental Health Care, 51-100 employees
Less than 6 months
Jun 01, 2023
Patagonia Review
Patagonia Review
Pros
Scheduling is easy, patient tracking is efficient, and vaccines transfer to the NYS system automatically. It simplifies keeping track of vaccines and medications.
Cons
Running reports is restricted to three months at a time, and e-scheduling proves to be not user-friendly, posing challenges for nurses since day one.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Jenna
Health, Wellness and Fitness, 11-50 employees
More than a year
Jun 01, 2023
Public Health Nurse Perspective
Public Health Nurse Perspective
Pros
From the perspective of a seasoned nurse, I initially had concerns about transitioning to an electronic health record (EHR) system. However, after getting acquainted with the software, I discovered that the documentation process became much easier and more efficient. I appreciate the systems user-friendly interface, which allows me to locate any necessary information and make comments as needed. Additionally, the reporting capabilities for inventory management, tracking, quality improvement initiatives, and accessing records have been highly beneficial. Moreover, the legibility of all documentation is a significant advantage.
Cons
One drawback I have encountered is that our specific activities in public health are not accurately represented in the "Assessment" and "Plans" features. As a result, we often have to select options that are only somewhat relevant, which can be frustrating. This limitation is observed on a daily basis and has room for improvement.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Julie
Hospital & Health Care, 11 - 50 employees
May 15, 2023
Patagonia Health in the Public Health segment
Patagonia Health in the Public Health segment
Pros
Patagonia is used for storing client information, updating data, and collecting necessary signatures.
Cons
As a user, the Patagonia system is relatively easy to learn and use. Automated slashes or dashes for dates would enhance searchability by birthdate.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Tina
Health, Wellness and Fitness, 51-100 employees
More than a year
May 01, 2023
2023 Patagonia Review
2023 Patagonia Review
Pros
The ease of using Patagonia stands out. It simplifies creating appointment slots, scheduling, inputting client information, and saving vaccines. The "flag" feature aids in easily accessing pertinent information about clients.
Cons
No significant dislikes about Patagonia; the only complaint is the limitation to pulling reports within a three-month period, which adds time to the process.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Brooke
Hospital & Health Care, 51-100 employees
More than a year
May 01, 2023
RN use
RN use
Pros
While initially not making sense, Patagonia has become fairly easy to navigate with time.
Cons
Removal of helpful functions, such as the summary of interventions report and summary of referrals, and the addition of unnecessary features, such as flag questions upon opening a chart, is not helpful. Alignment with Michigan MIHP requirements needs improvement.
Ease of use
8
Value for money
10
Customer Support
7
Functionality
9
Carrie
Health, Wellness and Fitness, 101-500 employees
More than a year
May 01, 2023
Patagonia for EMR in Mental Health Setting
Patagonia for EMR in Mental Health Setting
Pros
The product is easy to use but lacks initial user-friendliness, involving many steps for some features.
Cons
Treatment Plans pose difficulties with unclear dates.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Jessica
Non-Profit Organization Management, 11-50 employees
More than a year
May 01, 2023
Patagonia
Patagonia
Pros
Now that I'm familiar with Patagonia EHR, finding information quickly has become easy.
Cons
Patagonia EHR often experiences slowdowns, particularly as the outpatient load grows, which is frustrating when clients are waiting.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Susan
Health, Wellness and Fitness, 11-50 employees
More than a year
May 01, 2023