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Key Takeaways

Generated from the text of customer reviews

Practice Fusion is a cloud-based Electronic Health Record (EHR) platform designed for independent medical practices. It supports providers, billing managers, and office staff with clinical documentation, e-prescribing, and practice workflows. Users praise its simple interface and ready-made templates, while some report slow customer support and rising costs. Recent updates include enhanced secure messaging through FollowMyHealth.

Our Verdict

Practice Fusion is a practical choice for small, independent medical groups and psychiatry practices seeking straightforward clinical management. Its starting price of $199/provider/month may suit smaller practices, though costs increase with additional providers and optional billing services. We recommend it for practices that prioritize accessible charting and essential clinical workflows over extensive customization.

Practice Fusion Specifications

  • Appointment Management/Scheduling
  • E-Prescriptions
  • Patient Portal
  • Compliance Tracking

What Is Practice Fusion?

Practice Fusion is a cloud-based electronic health record platform for independent medical practices. Part of the Veradigm Network, it supports charting with customizable templates, e-prescribing, lab and imaging orders, and a free patient portal, with reports covering quality, clinical, and practice management data. Practices can also pair it with the EHR with Billing Services package, which adds a dedicated billing team.

What Is Practice Fusion  Best For?

The platform stands out for its certified 'E-Prescribing' built into the patient chart of its cloud-based EHR for independent practices. The feature covers electronic prescribing of controlled substances (EPCS), automatic drug-drug and drug-allergy interaction checks, patient-specific templates, and frequent prescription lists. Prescribers can send prescriptions electronically, issue controlled substances through EPCS, review interaction alerts, process refills, and manage prior authorizations and formulary checks directly in the EHR.

How Much Does Practice Fusion Cost?

Practice Fusion pricing starts at $199/provider/month and requires an annual commitment. It includes three signing staff licenses and unlimited non-signing staff licenses.

In addition to base subscription cost, organizations should account for these potential expenses:

  • Integrated Billing Services: $300–$1,500/month, depending on practice size, billing volume, credentialing requirements, and services selected
  • Payment Processing: 2.5%–3.5% of transaction value, where applicable for patient credit/debit card payments through the integrated payment functionality

User reviews generally view Practice Fusion’s pricing as affordable and well-suited for smaller practices and initial startups. While many reviewers highlight solid overall value for money, long-time users frequently note frustration over price increases since the platform transitioned from its original free model.

For accurate pricing based on your organization’s needs, it’s recommended to request a custom Practice Fusion cost estimate.

Some reviewers consider Practice Fusion’s pricing affordable for smaller practices. However, long-time users have expressed frustration with price increases since the platform moved away from its original free model.

Disclaimer: The pricing is subject to change.

Practice Fusion Integrations

The software connects with various business applications, including:

  • LabCorp
  • Surescripts
  • Walgreens
  • AdventistHealth
  • RadNet
  • Trinity Health

How Does Practice Fusion Work?

Follow the steps below after logging in to your account to understand how the software typically works:

  • Set up your practice profile and customize clinical workflows to fit how your team operates
  • Import patient records with assistance from Practice Fusion’s onboarding team during implementation
  • Schedule appointments and manage daily calendars across all providers and office staff
  • Chart visits, log clinical notes, and record diagnoses during appointments using flexible templates
  • Send electronic prescriptions straight to preferred pharmacies and submit lab orders digitally
  • Handle medical billing and track claim statuses
  • Run clinical and operational reports to review practice performance and patient care trends
Users can schedule a free Practice Fusion demo to learn more about its capabilities.

Who Is Practice Fusion For?

The platform serves a wide range of industries and sectors, including:

  • Medical practices
  • Health, wellness, and fitness
  • Hospital and healthcare
  • Mental health care
  • Alternative medicine

Practice Fusion Use Cases

Based on our analysis of Practice Fusion's current tools and offerings, we have identified the following key business scenarios where it is well-suited:

Established Medical Practices Running Billing Alongside Their EHR

Practices that already have a billing system need an EHR that fits around their existing workflows. Practice Fusion supports visit documentation using customizable templates and certified e-prescribing directly from the patient chart. It offers billing services for practices seeking both services from one vendor. One reviewer from a medical practice with 2–10 employees described the software as simple, straightforward, and reliable.

Private Wellness Clinics Preparing For Patient Growth

Practices expecting to expand their patient load can use Practice Fusion's cloud-based EHR to manage clinical documentation as their operations grow. Its customizable charting templates support visit documentation, while the platform provides access to patient records across devices. One reviewer from a private clinic noted that new team members could become productive quickly with minimal hands-on training.

Clinical Teams In Small Hospital Settings Focused On Charting And Prescribing

Small independent practices that need to manage patient records, clinical notes, and prescriptions can use Practice Fusion to document visits and prescribe medications from patient charts. Its customizable templates support clinical documentation, while certified e-prescribing lets providers send prescriptions from within the patient's record. One practice owner reported that the cloud-based system opened patient charts quickly and handled basic tasks without lagging.

Alternative Medicine Practitioners Opening A New Practice

Practitioners starting a new practice can use Practice Fusion's customizable templates to document patient visits and maintain electronic records. Providers can organize clinical notes in patient charts and send prescriptions electronically where applicable to their practice. One reviewer called it an easy, basic system that gave the practice what it needed to get started and noted that the platform had added features over time.

Is Practice Fusion Right For You?

If you run an independent medical practice, Practice Fusion combines an EHR with billing services from one vendor. It may suit practices looking to manage clinical records and outsource billing through a single provider. The software is HIPAA-compliant and uses encryption to protect patient information. Users can also consider its per-provider pricing and annual commitment to determine whether the package fits their practice budget and billing needs.

Still not sure if Practice Fusion is right for you? Contact us at (661) 384-7070 for further guidance.

Practice Fusion Features

Personal Health Record

Practice Fusion integrates with FollowMyHealth, a personal health record system giving patients free 24/7 access to medical information. Patients can schedule appointments online, check in from home, access educational materials, and review care instructions post-visit. This setup keeps individuals connected, informed, and engaged in their health journey.

See How It Works
End-To-End Medical Billing

Practice Fusion features end-to-end medical Billing Services that manage the complete revenue cycle for independent practices. Dedicated billing experts handle payer enrollment, claims scrubbing, denial management, payment posting, and regular financial reporting. Featuring white-glove implementation, an integrated clearinghouse, and dedicated patient call center support, this service smooths over claim processing while keeping focus on patient care.

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Electronic Health Record (EHR)

Practice Fusion offers a 100% cloud-based electronic health record platform accessible on laptops, tablets, or mobile devices. The software includes customizable charting templates, integrated e-prescribing, lab and imaging connections, and built-in reporting dashboards. Supported by dedicated onshore assistance, this EHR helps independent medical practices facilitate clinical workflows.

See How It Works

Pros And Cons of Practice Fusion

Pros

  • Software is regularly updated to stay compatible with the changing healthcare system

  • It is structured in SOAP form for easy documentation and scheduling

  • Users report that new employees can learn the system quickly and require minimal training

  • Reviewers find the system simple to set up and start using

  • Reviewers appreciate chart sticky notes for communicating patient needs across departments

Cons

  • Customer service could be better

  • Not very intuitive where lists and reports are concerned

  • Customization options are somehow limited, such as marking diagnostic codes as inactive

Practice Fusion Reviews

Total 462 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

31%

4

Stars

41%

3

Stars

17%

2

Stars

3%

1

Stars

8%

Share your experience

D
David

Medical Practice, 1-10 employees

Less than a year

3.0

“Thoughtfully designed but is costly”

Pros

The software is thoughtfully designed and very well integrated, making it very easy to use. I also found the pricing fair and the tool extremely helpful in my day-to-day work.

Cons

Overall, I started to notice it became costly to keep using and several features felt like they were falling behind competitors. On top of that I experienced customer support that was inconsistent and sometimes unavailable when I needed help.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

J
James

Medical Practice, 11-50 employees

More than a year

5.0

“Easy to use for expanding practices”

Pros

Practice Fusion is easy to use and has helped our practice expand as we keep growing. For a privately run clinic like ours, this capability is absolutely essential.

Cons

I have noticed the interface could use refreshes in certain spots. A few features come across as slightly outdated although they don't actually impair how the system works.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

L
Lexie

Hospital & Healthcare, 1-10 employees

5.0

“Complete EMR!”

Pros

From my perspective, this works as a full EMR built for therapy practices covering scheduling, billing, goal tracking and documentation all in one setup. I appreciate having ready-made templates for goals and notes because they help reduce repetitive work during sessions.

Cons

One thing that stands out for me is that I can't make certain appointment types or labels match the exact categories my clinic uses. I also notice that reaching customer support sometimes takes longer than I'd like, especially when I need a quick answer to keep work moving.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

Frequently Asked Questions

Is Practice Fusion good for private or startup practices?

It is a turnkey option for small practices, solo practitioners, or new clinics because it requires minimal setup and onboarding time compared to complex EHRs.

How does patient messaging and scheduling work?

Patient messaging must be enabled by the practice, and patients can message users with NP/PA-level edit access or higher. Online Profile supports appointment booking. Practice Fusion has announced that Patient Fusion will retire the week of December 7, while Online Profile and appointment booking will remain available.

Are there hidden costs or extra fees?

Practice Fusion software has no hidden costs, but optional add-ons are available for an extra charge.

Is there an app for Practice Fusion?

The clinician EHR runs in a browser on desktops, iPads, and tablets, so there is no dedicated clinician app to install. Practice Fusion also offers iOS and Android apps for patients.

How does data migration work when switching to Practice Fusion?

The vendor provides onboarding assistance for transferring patient records and practice information.

Does Practice Fusion support electronic prescribing of controlled substances (EPCS)?

Yes, Practice Fusion supports electronic prescribing of controlled substances. Providers must meet the applicable identity verification and prescribing requirements, which may vary by state.