Practice Fusion Reviews

“Thoughtfully designed but is costly

Pros

The software is thoughtfully designed and very well integrated, making it very easy to use. I also found the pricing fair and the tool extremely helpful in my day-to-day work.

Cons

Overall, I started to notice it became costly to keep using and several features felt like they were falling behind competitors. On top of that I experienced customer support that was inconsistent and sometimes unavailable when I needed help.

“Easy to use for expanding practices

Pros

Practice Fusion is easy to use and has helped our practice expand as we keep growing. For a privately run clinic like ours, this capability is absolutely essential.

Cons

I have noticed the interface could use refreshes in certain spots. A few features come across as slightly outdated although they don't actually impair how the system works.

“Complete EMR!

Pros

From my perspective, this works as a full EMR built for therapy practices covering scheduling, billing, goal tracking and documentation all in one setup. I appreciate having ready-made templates for goals and notes because they help reduce repetitive work during sessions.

Cons

One thing that stands out for me is that I can't make certain appointment types or labels match the exact categories my clinic uses. I also notice that reaching customer support sometimes takes longer than I'd like, especially when I need a quick answer to keep work moving.

“Support has declined

Pros

Our clinic originally used it when it was still Fusion Web Clinic and back then it felt smoother and more polished. After it changed ownership around 2021, it just hasn't felt like the same product. It used to be far more reliable and easier to work in and the shift over time has been frustrating.

Cons

I'm really disappointed in the lack of support now. When we used the original version under Fusion Web Clinic, help was always available and reliable. After the new company took over, it felt like the focus shifted to pushing extra products instead of actually helping the users who were already here.

“easy setup

Pros

Setting this up was easy and I was able to learn how to use it without much hassle.

Cons

That said, I have noticed it interrupts workflow more frequently than other EMR systems I've used.

“Deactivated account as fraudulent without notice

Pros

Unfortunately I never had the chance to try the exact feature I needed during my time with them, so I really cannot point to any positives from my experience.

Cons

When I signed up for 14-day free trial, my goal was to use their ePrescribe feature. My license verification was submitted on day one yet I didn't get any response until after the trial had ended. Only then was I told ePrescribe wasn't included in the trial. They asked me to restart the process and promised it would be expedited but several days went by with no updates. After I followed up, I was instructed to provide a notarized letter and additional supporting documents which I arranged and paid for myself. Then the day before my scheduled notary appointment, my account was suddenly deactivated for allegedly being fraudulent, with no prior notice or explanation. This whole situation cost me time and money and delayed other parts of launching my practice, so I don't recommend this company.

“Easy to use but poor customer service

Pros

In my experience, I find it easy to navigate and operate and it's excellent for documenting charts and e-prescribing.

Cons

I often struggle to reach a single person in their customer service when I need help.

“Well-organized layout

Pros

Appreciate how everything is arranged in a clear way. Finding and adjusting goals is simple for me and writing SOAP notes feels natural once I'm inside the client's chart. Updating them doesn't feel like a chore.

Cons

I've seen random question marks appear inside my SOAP notes without me placing them there. It makes the documentation look sloppy and makes me hesitate when relying on it for medical records because accuracy is important in client care.

“Useful pull?forward feature

Pros

I make use of the pull?forward option for daily notes quite often. It helps keep records consistent when sessions follow similar patterns and saves me from typing the same phrases repeatedly.

Cons

I struggle when I'm trying to look at multiple therapists schedules side by side. It's also hard to tell if another therapist shares a client with me unless I open their appointments one by one, which slows down planning.

“Easy to make changes to appointments

Pros

I personally like that the layout feels neat and structured. Making changes to appointments like adding, editing, cancelling doesn't feel complicated. It stays organized while still letting us adjust things based on client needs.

Cons

Would really like more flexibility in how reminders get sent. For example, being able to trigger one reminder the day before and another closer to the appointment time would be helpful for keeping attendance consistent.

“All-in-one solution

Pros

Having everything in one spot helps my workday go smoother. I can schedule, bill, document and track goals without switching between multiple programs. It's convenient to handle it all inside one system.

Cons

I feel that the subscription should cost less for what is offered. It adds up quickly, especially for smaller practices or solo providers.

“PERFECT TOOL

Pros

Being able to see my weekly schedule in one view is a plus and I like that I can add classes into the calendar as well. It helps me stay on track and plan ahead easily.

Cons

Don't really have any big complaints overall. The only thing that bugs me is how often it requests that I reset my password.

“sooo complex

Pros

The reminders to finish daily notes and evaluations are helpful, especially on days when my caseload is heavy and I'm moving quickly between clients.

Cons

Many tasks feel like they need several extra clicks to complete. For something like scheduling, I wish the steps were more direct so that day?to?day planning didn't feel as time?consuming.

“poor workflow integration

Pros

I find it helpful when writing notes for younger clients that I can adjust the objective areas and create my own homework or handout lists directly in the record.

Cons

It is tiring to manually enter time when my schedule stays the same every week. Also, the goal tracking format feels awkward for me because it pushes me to phrase goals in a way that doesn't always match how I measure progress. I usually end up simplifying goals just to avoid confusion. And pairing it with AI tools requires copy?and?paste every time, which slows me down.

“extremely pricey

Pros

The goal?tracking tools are useful for reviewing progress over time. It makes evaluating how therapy is going noticeably clearer for both me and the families I work with.

Cons

The pricing feels too high for what we receive. I'm also frustrated that I can't easily see a log of when invoices were sent out, which would be helpful for billing discussions. I've already submitted feature requests for this.

“Works well for both sides

Pros

It works well for both therapists and admin staff, so everyone can handle their part of the workflow without extra confusion or steps.

Cons

I have trouble understanding the billing side at times. Another issue is that I can't include the International Phonetic Alphabet in evaluation reports, which matters for speech work and not being able to customize reminders in different languages makes it harder to communicate with some of my clients.

“Built?in evaluation templates are so nice

Pros

I can move through my caseload and write notes without feeling lost in endless menus. I also like using the built?in evaluation templates because they help save time setting everything up.

Cons

It would really help if the messaging area allowed adding attachments like files or photos. It would make communication with families and caregivers much clearer when sharing resources or updates.

“Everything in one place

Pros

Love how scheduling, documentation and reaching support are all available in one place. The system feels familiar and even the error messages don't feel cold or technical.

Cons

I wish I had a quicker way to pull up missed visits. Right now, I have to look through authorization dates and count them myself, which takes extra time and leaves room for mistakes.

“User-friendly interface

Pros

I feel comfortable writing evaluations, notes and progress summaries with this setup because the screen layout doesn't get in my way while I'm working.

Cons

As someone with an accounting background, getting financial reports out of the system can be challenging. It has gotten a bit better recently but there are still times when the system fails to flag clients who need progress summaries or reevaluations, especially if those came from external sources.

“Easy to learn and bill, but costly

Pros

It doesn't take long to show new staff how to use it and billing through the system feels manageable instead of stressful.

Cons

My main issues are the cost and how difficult it can be to get help when something goes wrong. Troubleshooting doesn't always happen quickly and that can interrupt work.

“Time saver

Pros

I really like being able to carry over information from earlier notes instead of starting everything from scratch each time. It saves a lot of typing and keeps details consistent from session to session.

Cons

One thing that slows me down is having to go to a different area to upload documents instead of just adding them directly inside the person's profile. It would feel more natural to keep everything connected to the individual record in one place.

“Saves me a lot of time

Pros

For me, the biggest advantage has been how much time it cuts when filing claims. Saving time matters a lot in my workflow and this system has helped make those processes quicker for me.

Cons

My experience moving bank accounts over gave me extra work I didn't expect. I kept wishing there was a simpler process for that part because it took more time than I wanted to spend on it.

“Intuitive navigation and manageable daily charting

Pros

I can sign in and move around the system without feeling lost. I don't have to overthink where things are and that makes daily charting feel more manageable.

Cons

I'd really like an option to filter and download monthly visit totals. That would help with planning, reporting and tracking trends more efficiently.

“simple to work with

Pros

Found it simple enough to work with and I use tools like pull?forward often. Those features help keep my documentation process moving without slowing me down.

Cons

Would've been great if the pull?forward feature worked for single items instead of whole sections like being able to carry over individual therapy goals. Also, our billing team has trouble processing multiple services done on the same day and they have to rely on another system to complete that part.

“Too costly

Pros

I liked how it didn't take long to schedule appointments and get my notes written. The process just fits naturally into my workflow without adding extra steps.

Cons

I'm not a fan of how often the pricing goes up. It's becoming harder to justify the cost, especially when budgeting for longer periods.

“Easy to understand

Pros

When I was completing my fieldwork for my program, I found it easy learn. Accessing what I needed didn't feel confusing while I was still learning.

Cons

When I first started, writing notes felt confusing because I didn't realize how scheduling affected the workflow. Once I figured out how those two pieces connected, everything made more sense and working in the system became smoother.

“Ideal for pediatric work

Pros

I appreciate that it's designed with pediatric work in mind. Another thing that stands out is the support team. There was a period where things weren't as smooth but lately they've been very responsive and helpful again.

Cons

I'm not sure I love the idea of having to browse through user?submitted suggestions and vote on them. I would rather see the development team review needs on their own and determine what updates to prioritize instead of relying on busy users to sort through ideas.

“Better interface than other platforms

Pros

Feels comfortable working in it because the layout doesn't feel heavy or overwhelming. Some other systems I've used are visually cluttered but this one feels clearer and easier on my eyes while I'm charting.

Cons

So far, I honestly haven't noticed any real drawbacks while working in Fusion. It has handled what I needed without causing issues.

“pre-built goals save time

Pros

Goals are already available for me to choose from so I'm not spending extra time rewriting the same thing over and over. It reduces repetitive work.

Cons

Haven't had anything negative to say about Fusion at this point in my use of it. It's been stable for what I need to do.

“Makes everything easy

Pros

I like how easy it is to adjust schedules, message patients directly, organize documents into groups and get reminders for notes. It keeps different pieces of my workflow in one place.

Cons

I struggle when I want to remove certain automated reminders because not every patient needs the same notifications. It would help if I could simply turn off specific ones without affecting others.

“Pull-forward feature is helpful for maintaining consistency

Pros

I use the pull?forward option often because it lets me keep my personal writing style while still maintaining consistency with clinic expectations and documentation standards.

Cons

Updating goals takes more steps than I expected and as someone who does evaluations, that slows down my workflow. I would appreciate a quicker way to edit them.

“Lets me view everyone's schedule

Pros

Appreciate being able to see the schedules for everyone. I also like that I can quickly access scanned files and evaluation documents in one spot when I need them.

Cons

Don't like having to write a daily note for every evaluation, re?evaluation and progress note. It adds extra writing time and can make documentation feel heavier than it needs to be.

“Convenient to log in

Pros

It's convenient to log in from home. It helps me plan ahead and feel prepared before walking into the clinic.

Cons

Some scheduling parts take extra time to understand. I had to click around quite a bit while figuring out how to set things up the way I wanted.

“efficient for notes but could be faster

Pros

I love how I can bring up information from earlier notes easily. It makes documenting progress smoother and helps keep things aligned across sessions.

Cons

I wish there were more preset options available. Also, having the ability to record audio notes would save time and help capture key details during sessions.

“Avoid it if you're a small operation

Pros

It worked fairly well for billing and documentation overall. I did have to customize certain parts myself to make it fit how my clinic runs but it functioned well enough. My only real frustration came after Therapy Brands took control since it didn't feel like the same product after that.

Cons

My recommendation would be to avoid this software if you're a solo clinician or a smaller practice. Many features come with extra fees which adds up quickly. Customer support often responds slowly and I had a situation where intake forms I paid extra for weren't sending correctly to families. Support told me to simply resend them and then closed the ticket without truly addressing the issue or offering any compensation. What made it worse is finding out later that our contract renews automatically for another full year unless written notice is given far in advance. We were only a bit short on that timeline and now they are claiming we owe payment for another entire year, which feels unfair and frustrating.

“Accessible from anywhere

Pros

Having access to the program anywhere has been a big help for me. I don't feel tied to one location or device and it's easier to get notes done when I have a busy day.

Cons

Every now and then the screen shows the wrong client after I click so I have to go back and fix it before moving on. It doesn't happen all the time but it's noticeable when it does.

“Well-structured interface

Pros

I appreciate how everything is laid out in an organized way. I don't have to search around too much to find what I need and it feels comfortable to work in.

Cons

I'm not able to remove goals or reports that I accidentally start. Even when I try to delete them, the system keeps them there, which leaves extra things in my list that I don't actually need.

“Easier to learn compared to other systems

Pros

As a student SLP who has used several different systems, I was glad that I could get comfortable with this one fairly quickly. It didn't feel overwhelming when I first started using it.

Cons

I recall times when the system was unavailable because of maintenance and on those days it slowed down my documentation since I had to wait to get back in.

“Absolute favourite!

Pros

I find it simple enough to manage while I work. It helps me keep track of what I need to do and it supports the flow of my sessions.

Cons

There were moments in the beginning where I felt a little lost but once I spent some time getting used to it, I could work with it more comfortably.

“Smooth documentation

Pros

Really like how the documentation process is set up. I also make use of the help section when I need quick guidance and it's been useful when I'm unsure about something.

Cons

Wish the main calendar showed the full day without needing to scroll. Also, the hover tool can be sensitive, which makes checking details a bit awkward at times.

“No major issues, it works great

Pros

I use the carryover feature often because it lets me reference notes and goal progress from previous sessions without retyping everything.

Cons

Overall, I don't have any major complaints, though entering standardized test scores sometimes takes more effort because of formatting.

“Keeps info organized

Pros

The parts I appreciate most are being able to pull forward sections when needed, keeping information organized, tracking client progress through visual summaries, archiving older goals and working with other therapists on documents when we share clients.

Cons

It would be helpful to pull forward only specific parts rather than entire sections and I also wish there were checkbox options.

“logical layout!

Pros

I feel comfortable working in Fusion because the layout makes sense to me. I like having access to report templates, easy SOAP note formatting and billing that fits into my workflow. I've also received helpful support from staff when needed.

Cons

At first, everything felt like a lot to take in because there are many features. After spending time with it, things made more sense but the first impression can feel heavy.

“Reliable features

Pros

It works well for me because I can move between areas quickly and the system responds consistently when I'm using different tools.

Cons

I'd really like to receive alerts when schedule changes happen, either by email or text so I don't have to constantly check manually.

“Smooth experience so far

Pros

I find it clear to move through my schedule and client information. It helps me stay focused on what I need to do without extra distraction.

Cons

Honestly, I haven't run into anything worth complaining about. My experience has been smooth so far.

“Great for tracking progress

Pros

It's great to be able to view previous notes easily. It helps me stay connected with the client's progress and I can find what I need without getting lost.

Cons

It would help if there were tools to point out grammar mistakes or a way to write side comments directly on notes while editing.

“quickest documentation!!!

Pros

This one has helped me finish documentation faster compared to our previous system. It saves time during busy days.

Cons

The naming of the progress note and the POC can get confusing and I sometimes have to stop and remind myself which one refers to what.

“Unable to see who made appointment changes

Pros

I like that I can schedule patient appointments directly in the system without needing another tool.

Cons

I wish I could see who changed an appointment on the schedule. Also, I'd like better alerts when a patient's plan of care is close to expiring.

“Positive experience overall :)

Pros

It's simple enough to change schedules or make updates when plans shift.

Cons

My experience has been very positive overall. The only slight inconvenience is when maintenance happens but it hasn't caused major disruption.

“interface feels natural

Pros

I'm able to locate my clients and my schedule quickly and moving through the system feels natural. I haven't run into issues that slow me down.

Cons

At this point, I really don't have anything negative to mention about my use of the system.