softwarePractice Fusion EHR Software Reviews
212 Reviews
Overall Rating
3.6
212 Reviews
Rating Distribution
5
(64)
4
(70)
3
(44)
2
(6)
1
(28)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Overall Rating
3.6
212 Reviews
Rating Distribution
5
(64)
4
(70)
3
(44)
2
(6)
1
(28)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Exceptional EMR for Medical Practice
Exceptional EMR for Medical Practice
Pros
I have been using Practice Fusion in my office for over 5 years and absolutely love it. The ability to assign different colors to appointment types in the calendar and the convenience of e-prescribing prescriptions are standout features. The addition of pinned notes and extended profile note writing capability has been highly beneficial. Compared to other EMRs Ive tried, the overall look and ease of use are far superior. I have enthusiastically recommended Practice Fusion to many of my colleagues.
Cons
While Practice Fusion generally works well, there have been a few instances over the years where the entire system experienced downtime, preventing us from accessing it for almost a full day. This kind of disruption is detrimental to our practice and highlights the need for an offline emergency backup option for the calendar system. The mobile version of the software is also not up to par, although it is rarely used. Additionally, Im disappointed that Practice Fusion is only integrated with Updox for patient communication, and I believe they should expand their partnerships in this area to offer more options.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Chelsea
Medical Practice, 2-10 employees employees
May 17, 2023
Best EMR by a long shot
Best EMR by a long shot
Pros
I have been using Practice Fusion for over 5 years in my office and I absolutely love it. One of the standout features for me is the ability to assign different colors to different appointment types in the calendar, which helps with organization. Another great feature is the ability to e-prescribe prescriptions seamlessly. I also appreciate the option to pin important notes and Im glad they expanded the capacity for longer profile notes. Overall, Practice Fusion has a much better look and ease of use compared to other EMRs Ive tried, and Ive happily recommended it to many colleagues.
Cons
While Practice Fusion is generally problem-free, there have been a few instances over the years when the entire system experienced downtime, preventing us from accessing it for almost a full day. This kind of situation can be devastating to our practice, so it would be beneficial to have an offline emergency backup option for the calendar system. Additionally, the mobile version of the software is not very user-friendly, although we rarely use it, so its not a major issue. Another aspect I dislike is that Practice Fusion only integrates with Updox for a patient communication platform. It would be great if they expanded their partnerships in this area.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Chelsea
Medical Practice, 2 - 10 employees
May 15, 2023
EMR Easy
EMR Easy
Pros
I highly recommend Practice Fusion as it is a user-friendly EMR. It excels in various areas such as scheduling, downloading, and uploading sensitive documents. The customer support provided is also excellent, and the affordability of the software is unbeatable.
Cons
Honestly, I havent found anything that I dont like about Practice Fusion. It meets all my needs and exceeds my expectations.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Chris
Health, Wellness and Fitness, 2 - 10 employees
Apr 15, 2023
Exceptional Software for Health and Wellness
Exceptional Software for Health and Wellness
Pros
I am thoroughly impressed with Practice Fusion in every aspect. The seamless integration of features and the exceptional customer support make it a pleasure to use. The softwares user-friendly nature adds to its appeal, making it an excellent choice for our health and wellness business.
Cons
To be honest, I have not come across any aspect of Practice Fusion that I dislike. It has met and exceeded all my expectations, and I have no complaints about the software.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Chris
Health, Wellness and Fitness, 2-10 employees employees
Apr 08, 2023
Solid Software
Solid Software
Pros
Practice Fusion is a solid software option, particularly suitable for smaller practices that are not aiming for extensive growth or complexity. It offers affordability and ease of setup, making it a great choice for those who dont require all the advanced features.
Cons
One area where Practice Fusion falls short is customer service. It is difficult to get in touch with a live person, and their support videos, while extensive, may not always address specific needs. When you cant find what youre looking for or the support videos dont help, the lack of accessible customer support can be frustrating.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Alexandra
Financial Services, 2 - 10 employees
Mar 15, 2023
Easy and UserFriendly
Easy and UserFriendly
Pros
Its straightforward and userfriendly with convenient dropdown menus for most used items.
Cons
It lacks an integrated billing system which would be a valuable addition.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Shauna
Accounting, 1-10 employees
Dec 01, 2022
It is so easy to use its almost a dream!
It is so easy to use its almost a dream!
Pros
The interface is so easy to use for first-timers like receptionists and medical assistants! Tasks, schedules, messages; everything is laid out neatly and easy to access and navigate through.
Cons
The only thing I would say is slightly an issue for us is that we cannot search for patients regarding their previous visits which is kind of odd.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Latrice
Advanced Healthcare Center, 51-200 employees employees
Nov 26, 2022
perfect for small practice EHR needs
perfect for small practice EHR needs
Pros
Undeniably, the best thing about Practice Fusion is that it is free of cost and that it is web-based means you are not bound by any server to access it anywhere or face storage issues. The system is extremely compliant. It works great on PC and iPad; the application is fast and comprehensive. The physicians can take notes and do the documentation during the encounter within a matter of minutes. charting and practice management work seamlessly and cut down on a lot of time.
Cons
Since it is a web-based system, the real trouble begins when the internet is down. There are no offline versions of the data archives. It can be a real problem if they prolong the outage since most of our work depends on the workability of the system. Which is why you need to have external backup plans in order.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Rick
Creative Consultants Group, Inc., 11-50 employees employees
Oct 19, 2022
Satisfies
Satisfies
Pros
It is a great tool, and I need to learn a lot of features to make better use of it. Since Ive been working a lot with the charts. What I really like about the new visit is the simplicity of incorporating previous charts. Editing information and adding any new information is all I have to do. It relieves me of the trouble of re-typing all the same data, so it saves time and enhances the workflow.
Cons
I failed to notify the patient that I needed to make a refill on medications because of a glitch in the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marie Eulie
hello rache, 1,001-5,000 employees employees
Sep 24, 2022
Simply Great!
Simply Great!
Pros
Practice Fusion EHR software is HIPAA compliant which is great and helps us focus on patient care. Practice Fusion has to be the best of all. It has all the features that we need. It maintains patient data well, and we know that our data is secure. Practice Fusion is the industry standard in the area where we serve. The complete product is great and helps us save a lot of our time.
Cons
The only thing that I want Practice Fusion to do is to mark "not required" for many of the required fields. It’s really annoying when you don’t want to enter a specific detail and it is marked required so you got to play along with it. I think there might be a way to do it but I can’t figure out how to mark it as "not required".
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Kelsey
Choctaw Volunteer Fire Department, 11-50 employees employees
Sep 07, 2022
Frustrating Lockouts
Frustrating Lockouts
Pros
The software is userfriendly and customizable templates are a plus.
Cons
Frequent lockouts forced me to spend more time on support calls than with patients making it a frustrating experience.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Gina
Medical Practice, 1-10 employees
Sep 01, 2022
Good Product with Billing Issues
Good Product with Billing Issues
Pros
Customizing templates for notes is easy and convenient.
Cons
Billing issues led to unpaid patient visits and we stopped using it due to impending prescription charges.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Krystal
Health Wellness and Fitness, 1-10 employees
Aug 01, 2022
Mixed Experience
Mixed Experience
Pros
The software is generally easy to use and chart with.
Cons
Frequent downtime issues and an unexpected 150 monthly fee after being initially free.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Galen
Health Wellness and Fitness, 1-10 employees
Aug 01, 2022
Do a favor for your administrative staff
Do a favor for your administrative staff
Pros
It is meant for small clinics and will make your administrative staffs life a lot easier. I like the scheduling feature too. Good stuff.
Cons
There are no cons because they fix everything immediately. Kudos to the team.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Allison
Hospital and Healthcare, 10-49 employees
Jul 13, 2022
Positive Experience with Concerns
Positive Experience with Concerns
Pros
Easy to use and coordinate with staff.
Cons
Concerns about price increases and changes to controlled medication access.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Alan
Medical Practice, 1-10 employees
Jul 01, 2022
Professional and the best
Professional and the best
Pros
I am very happy that I have found Practice Fusion EHR software. Other than being very user-friendly, the software offers very unique tools to cater to your demands. I am at ease only because of Practice Fusion.
Cons
Their customer support needs a little work maybe because every time I tried to reach them, I failed. Must be looked after it asap.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Fred A
Therapist, 2-10 employees employees
Jun 22, 2022
Best EMR
Best EMR
Pros
Userfriendly and beginnerfriendly offering thorough functionality without unnecessary complexity.
Cons
The systems downtime can be a drawback.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Samantha
Hospital & Health Care, 1-10 employees
Jun 01, 2022
Back to the future
Back to the future
Pros
“The advent of the electronic medical record has really, really changed the landscape. Not just the face of my practice, but I think the change of medicine over all.”
Cons
I am highly satisfied with the software.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Denis Tarrant
Private Practice, 1 employee employees
May 31, 2022
Decent software
Decent software
Pros
It is simple and has an easier learning curve. The software is customizable and it is easy to navigate through all the features of the software. They offer a free trial too and that says a lot about their level of professionalisam.
Cons
It has many features that we did not need but we can easily turn them off when we feel like it.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Derek
Santa Rosa Community Clinic, 2-9 employees
May 14, 2022
No limits
No limits
Pros
The customer service is really amazing They have all the answers to my queries. They teach you a lot during the training phase as well. We can set up the patient portal as well. It is cloud-based so we can take it anywhere we go.
Cons
NA
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Michael
Rathdrum Clinic, 2-9 employees
May 04, 2022
Very Good Software for Medical Office
Very Good Software for Medical Office
Pros
Conveniently keeps patient data in one place and is easy to use.
Cons
Frequent updates may introduce additional features but also come with their own set of challenges.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Meri
Medical Practice, 1-10 employees
May 01, 2022
Frustrating Lockout Experience
Frustrating Lockout Experience
Pros
The software was not very intuitive and not very userfriendly.
Cons
Lockout issues and difficulty customizing patient intake forms made it impractical for a subspecialty practice.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Beth
Medical Practice, 1-10 employees
May 01, 2022
A really positive experience
A really positive experience
Pros
The experience using Practice Fusion is amazing and there are a lot of templates you can customize according to your medical preferences. It has a lot of value and it is easy to learn too. Pretty neat.
Cons
You can customize everything but we need more options for voice recognition.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Larson
Brandywine Medical Center, 50-99 employees
Apr 20, 2022
Decent Starter EMR
Decent Starter EMR
Pros
As a startup clinic the free version was affordable and HIPAA compliant providing webbased documentation.
Cons
Limited templates for specific needs requiring extensive manual typing.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Jeanette
Health Wellness and Fitness, 1-10 employees
Apr 01, 2022
Not Ideal for Psychologists
Not Ideal for Psychologists
Pros
Once mastered it became efficient to navigate with helpful templates.
Cons
Lacks specific features for psychologists and comes with increasing costs.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Todd
Mental Health Care, 1-10 employees
Mar 01, 2022
Good for Appointments Challenging for Referrals
Good for Appointments Challenging for Referrals
Pros
Effective for appointment management and checkin.
Cons
Limited capabilities for managing referrals to specialists and radiology.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Bryan
Hospital & Health Care, 11-50 employees
Feb 01, 2022
Expensive for EPrescribing Only
Expensive for EPrescribing Only
Pros
Practical and easy to use for eprescribing.
Cons
Extremely costly for eprescribing needs.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Leonard
Medical Practice, 1-10 employees
Dec 01, 2021
Easy to Navigate
Easy to Navigate
Pros
Convenient retrieval of previous prescriptions.
Cons
Integration of bloodwork results into the patient record would be helpful.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Omasiel
Health Wellness and Fitness, 500+ employees
Dec 01, 2021
Extremely Dissatisfying EHR
Extremely Dissatisfying EHR
Pros
No positive aspects noted except discontinuing payment.
Cons
Terrible customer service and unscrupulous practices.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
3
Mignon
Medical Practice, 1-10 employees
Jul 01, 2021
Easy to use
Easy to use
Pros
Our staff loves it because of its usability. We needed a user-friendly option for charts and notes. This fits the bill.
Cons
They should add check boxes for providers.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Melinda
Adrian Counseling, 10-49 employees
Jun 15, 2021
Decent for Small Practice
Decent for Small Practice
Pros
It served its purpose for scheduling though not intuitive.
Cons
Limited navigational ease and intuitiveness.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Vicky
Mental Health Care, 1-10 employees
Jun 01, 2021
Decent for Small Practice
Decent for Small Practice
Pros
It served its purpose for scheduling though not intuitive.
Cons
Limited navigational ease and intuitiveness.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Vicky
Mental Health Care, 1-10 employees
Jun 01, 2021
False Promises and Poor Support
False Promises and Poor Support
Pros
Easy to start but failed to fulfill promises of being free.
Cons
Lacks features like automatic appointment reminders and efficient medical record downloads with declining customer service.
Ease of use
3
Value for money
4
Customer Support
3
Functionality
3
Ann
Medical Practice, 1-10 employees
May 01, 2021
We love it!
We love it!
Pros
It is great because now the schedules are synchronized and patients receive constant reminders. They can access their reports online too.
Cons
There is nothing I do not like about it.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Avis
City of Hammond, 1000+ employees
Apr 14, 2021
Good for some practices
Good for some practices
Pros
It has a lot of features related to reporting and you can include as much information as you want. They have a basic free version which could help smaller practices cut costs.
Cons
It needs customization if you are dealing with a specific part of the body.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Ryan
MHC Medical Products, 10-49 employees
Apr 10, 2021
An excellent standalone EMR software
An excellent standalone EMR software
Pros
It is easy to set up and the e-prescribing and patient charts make our staffs jobs so much simpler. A great software considering the price.
Cons
It is not interconnectable with other billing software and they should work on that.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
David
Prestige Medical Marketing, 2-9 employees
Apr 01, 2021
Incredible for an EHR
Incredible for an EHR
Pros
No EMR software is idealized but I have utilized different distinctive private practices-based software and I am exceptionally upbeat that we went with this software. The appearance is extraordinary, it is exceptionally simple to induce from segment to segment. Fundamentally, This software is exceptionally uder-friendly.
Cons
I would like to have more control over including a few of my formats.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Joseph
Medical Practice, 2-9 employees
Mar 05, 2021
Great Realities about Practice Fusion
Great Realities about Practice Fusion
Pros
I like this computer program since it is simple to plan my arrangements online. Too I listened that this program isnt as well costly but a part of patients is going online through Practice Fusion. It beyond any doubt does prevail over sparing a part of written printed material once you pre enlist for arrangements.
Cons
I never found anything. Each time I utilize Practice Fusion it never had given me an issue.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Avis
-, 1000+ employees
Mar 05, 2021
Amazing Software anyone could use
Amazing Software anyone could use
Pros
I love how you can easily access patients information and messages from providers. You can easily update patients entire profiles and it is simple to go through templates and record information.
Cons
I dont like that I have to constantly update patients PMH with the vaccines.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Danielle
Hospital and Health Care, 10-49 employees
Mar 02, 2021
Great StandAlone EMR
Great StandAlone EMR
Pros
Easy setup and userfriendly interface with customizable templates and eprescribing.
Cons
Limited integration with thirdparty billing software and costs associated with ICD10 updates.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
David
Medical Practice, 1-10 employees
Mar 01, 2021
Disappointing Practice Fusion Experience
Disappointing Practice Fusion Experience
Pros
None for longterm use suitable for startups transitioning to better EMRs.
Cons
Nonintuitive ineffective for multiprovider practices administrative nightmares and a lack of userfriendliness.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Connie
Medical Practice, 1-10 employees
Mar 01, 2021
Convenient Appointment Scheduling
Convenient Appointment Scheduling
Pros
Easy online appointment scheduling affordable pricing and a popular choice among patients.
Cons
No reported drawbacks.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Avis
Education MaN/Agement, 500+ employees
Mar 01, 2021
Pleasant Medical Software
Pleasant Medical Software
Pros
It is very easy to use. It manages data in such a good and professional way and you can easily send data to other people directly from your computer
Cons
It is a little difficult to search for the patients name so it could be designed in another way.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Nicole
Health, Wellness and Fitness, 1 employees
Feb 26, 2021
Capable for small scale
Capable for small scale
Pros
Practice fusion combines a range of billing programs and allows EHR functions to work well for our small clinic. The software is regularly updated with new features ensuring efficiency.
Cons
Bugs such as data range filter not corresponding with the calendar. This prompts for the need to manually type. When technical support is contacted, they require irrelevant stuff eg wifi speed etc
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Jill
Hospital and Health Care, 2-9 employees
Feb 26, 2021
UserFriendly but Limited Connectivity
UserFriendly but Limited Connectivity
Pros
Convenient for realtime documentation appointments and prescription orders.
Cons
Requires internet access outdated insurance and pharmacy lists.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Anonymous
N/A, 500+ employees
Feb 01, 2021
Admin Staff Frustration
Admin Staff Frustration
Pros
None suitable for startups transitioning to better EMRs.
Cons
Nonintuitive ineffective for multiprovider practices administrative nightmares and a lack of userfriendliness.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
3
Allison
Hospital & Health Care, 11-50 employees
Feb 01, 2021
Practice Fusion User
Practice Fusion User
Pros
I appreciate the costeffectiveness of this cloudbased system for small medical practices. It offers reasonable monthly pricing. The templating feature for Soap Notes is helpful allowing flexibility in diagnosis coding. Searching for diagnosis codes is made easy.
Cons
Unfortunately customer service and technical support are lacking. The systems rigid parameters especially for procedure notes and operative notes in SOAP format can be limiting. Saving frequently prescribed medications is not supported resulting in timeconsuming electronic prescribing. The notes section can become cluttered and certain required fields for medical billing like Review of Systems and past surgical history are missing. Additionally the inability to include diagnosis codes in templates slows down electronic billing. Lastly meaningful use reporting parameters are inflexible and may not apply well to specialists.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
Joel
Medical Practice, 1-10 employees
Feb 01, 2021
Adequate for a small practice
Adequate for a small practice
Pros
Practice Fusion integrates with several billing software options and generally performs well for EHR functions in small practices. It offers efficiency improvements and streamlined medical transaction processing.
Cons
Some minor issues include bugs like unresponsive date range filters and a lack of automation in superbilling compared to other EHRs.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Jill
Hospital & Health Care, 1-10 employees
Jan 01, 2021
This is the best EMR system I could imagine
This is the best EMR system I could imagine
Pros
I highly recommend this system to anyone in the healthcare field without hesitation. It provides effortless access to patient information message relay and profile updates. The system simplifies doctor encounters with easy template usage for recording new information.
Cons
The only drawback is the need to update the patients PMH in addition to vaccines and surgical history but this is a minor inconvenience considering the systems overall excellence.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Danielle
Hospital & Health Care, 11-50 employees
Jan 01, 2021
Worst E RX system Clunky beyond belief
Worst E RX system Clunky beyond belief
Pros
The cost is the only positive aspect however the system is generally clunky and inefficient.
Cons
The eRX system is incredibly clunky lacking the ability to store frequently used medications for easy access. Sending controlled substances can be problematic and the systems repetitive screens are cumbersome. The inability to create custom macros and templates further hinders efficiency.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Michael
Medical Practice, 1-10 employees
Dec 01, 2020
Filters
Exceptional EMR for Medical Practice
Exceptional EMR for Medical Practice
Pros
I have been using Practice Fusion in my office for over 5 years and absolutely love it. The ability to assign different colors to appointment types in the calendar and the convenience of e-prescribing prescriptions are standout features. The addition of pinned notes and extended profile note writing capability has been highly beneficial. Compared to other EMRs Ive tried, the overall look and ease of use are far superior. I have enthusiastically recommended Practice Fusion to many of my colleagues.
Cons
While Practice Fusion generally works well, there have been a few instances over the years where the entire system experienced downtime, preventing us from accessing it for almost a full day. This kind of disruption is detrimental to our practice and highlights the need for an offline emergency backup option for the calendar system. The mobile version of the software is also not up to par, although it is rarely used. Additionally, Im disappointed that Practice Fusion is only integrated with Updox for patient communication, and I believe they should expand their partnerships in this area to offer more options.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Chelsea
Medical Practice, 2-10 employees employees
May 17, 2023
Best EMR by a long shot
Best EMR by a long shot
Pros
I have been using Practice Fusion for over 5 years in my office and I absolutely love it. One of the standout features for me is the ability to assign different colors to different appointment types in the calendar, which helps with organization. Another great feature is the ability to e-prescribe prescriptions seamlessly. I also appreciate the option to pin important notes and Im glad they expanded the capacity for longer profile notes. Overall, Practice Fusion has a much better look and ease of use compared to other EMRs Ive tried, and Ive happily recommended it to many colleagues.
Cons
While Practice Fusion is generally problem-free, there have been a few instances over the years when the entire system experienced downtime, preventing us from accessing it for almost a full day. This kind of situation can be devastating to our practice, so it would be beneficial to have an offline emergency backup option for the calendar system. Additionally, the mobile version of the software is not very user-friendly, although we rarely use it, so its not a major issue. Another aspect I dislike is that Practice Fusion only integrates with Updox for a patient communication platform. It would be great if they expanded their partnerships in this area.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Chelsea
Medical Practice, 2 - 10 employees
May 15, 2023
EMR Easy
EMR Easy
Pros
I highly recommend Practice Fusion as it is a user-friendly EMR. It excels in various areas such as scheduling, downloading, and uploading sensitive documents. The customer support provided is also excellent, and the affordability of the software is unbeatable.
Cons
Honestly, I havent found anything that I dont like about Practice Fusion. It meets all my needs and exceeds my expectations.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Chris
Health, Wellness and Fitness, 2 - 10 employees
Apr 15, 2023
Exceptional Software for Health and Wellness
Exceptional Software for Health and Wellness
Pros
I am thoroughly impressed with Practice Fusion in every aspect. The seamless integration of features and the exceptional customer support make it a pleasure to use. The softwares user-friendly nature adds to its appeal, making it an excellent choice for our health and wellness business.
Cons
To be honest, I have not come across any aspect of Practice Fusion that I dislike. It has met and exceeded all my expectations, and I have no complaints about the software.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Chris
Health, Wellness and Fitness, 2-10 employees employees
Apr 08, 2023
Solid Software
Solid Software
Pros
Practice Fusion is a solid software option, particularly suitable for smaller practices that are not aiming for extensive growth or complexity. It offers affordability and ease of setup, making it a great choice for those who dont require all the advanced features.
Cons
One area where Practice Fusion falls short is customer service. It is difficult to get in touch with a live person, and their support videos, while extensive, may not always address specific needs. When you cant find what youre looking for or the support videos dont help, the lack of accessible customer support can be frustrating.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Alexandra
Financial Services, 2 - 10 employees
Mar 15, 2023
Easy and UserFriendly
Easy and UserFriendly
Pros
Its straightforward and userfriendly with convenient dropdown menus for most used items.
Cons
It lacks an integrated billing system which would be a valuable addition.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Shauna
Accounting, 1-10 employees
Dec 01, 2022
It is so easy to use its almost a dream!
It is so easy to use its almost a dream!
Pros
The interface is so easy to use for first-timers like receptionists and medical assistants! Tasks, schedules, messages; everything is laid out neatly and easy to access and navigate through.
Cons
The only thing I would say is slightly an issue for us is that we cannot search for patients regarding their previous visits which is kind of odd.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Latrice
Advanced Healthcare Center, 51-200 employees employees
Nov 26, 2022
perfect for small practice EHR needs
perfect for small practice EHR needs
Pros
Undeniably, the best thing about Practice Fusion is that it is free of cost and that it is web-based means you are not bound by any server to access it anywhere or face storage issues. The system is extremely compliant. It works great on PC and iPad; the application is fast and comprehensive. The physicians can take notes and do the documentation during the encounter within a matter of minutes. charting and practice management work seamlessly and cut down on a lot of time.
Cons
Since it is a web-based system, the real trouble begins when the internet is down. There are no offline versions of the data archives. It can be a real problem if they prolong the outage since most of our work depends on the workability of the system. Which is why you need to have external backup plans in order.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Rick
Creative Consultants Group, Inc., 11-50 employees employees
Oct 19, 2022
Satisfies
Satisfies
Pros
It is a great tool, and I need to learn a lot of features to make better use of it. Since Ive been working a lot with the charts. What I really like about the new visit is the simplicity of incorporating previous charts. Editing information and adding any new information is all I have to do. It relieves me of the trouble of re-typing all the same data, so it saves time and enhances the workflow.
Cons
I failed to notify the patient that I needed to make a refill on medications because of a glitch in the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marie Eulie
hello rache, 1,001-5,000 employees employees
Sep 24, 2022
Simply Great!
Simply Great!
Pros
Practice Fusion EHR software is HIPAA compliant which is great and helps us focus on patient care. Practice Fusion has to be the best of all. It has all the features that we need. It maintains patient data well, and we know that our data is secure. Practice Fusion is the industry standard in the area where we serve. The complete product is great and helps us save a lot of our time.
Cons
The only thing that I want Practice Fusion to do is to mark "not required" for many of the required fields. It’s really annoying when you don’t want to enter a specific detail and it is marked required so you got to play along with it. I think there might be a way to do it but I can’t figure out how to mark it as "not required".
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Kelsey
Choctaw Volunteer Fire Department, 11-50 employees employees
Sep 07, 2022
Frustrating Lockouts
Frustrating Lockouts
Pros
The software is userfriendly and customizable templates are a plus.
Cons
Frequent lockouts forced me to spend more time on support calls than with patients making it a frustrating experience.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
6
Gina
Medical Practice, 1-10 employees
Sep 01, 2022
Good Product with Billing Issues
Good Product with Billing Issues
Pros
Customizing templates for notes is easy and convenient.
Cons
Billing issues led to unpaid patient visits and we stopped using it due to impending prescription charges.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Krystal
Health Wellness and Fitness, 1-10 employees
Aug 01, 2022
Mixed Experience
Mixed Experience
Pros
The software is generally easy to use and chart with.
Cons
Frequent downtime issues and an unexpected 150 monthly fee after being initially free.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Galen
Health Wellness and Fitness, 1-10 employees
Aug 01, 2022
Do a favor for your administrative staff
Do a favor for your administrative staff
Pros
It is meant for small clinics and will make your administrative staffs life a lot easier. I like the scheduling feature too. Good stuff.
Cons
There are no cons because they fix everything immediately. Kudos to the team.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Allison
Hospital and Healthcare, 10-49 employees
Jul 13, 2022
Positive Experience with Concerns
Positive Experience with Concerns
Pros
Easy to use and coordinate with staff.
Cons
Concerns about price increases and changes to controlled medication access.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Alan
Medical Practice, 1-10 employees
Jul 01, 2022
Professional and the best
Professional and the best
Pros
I am very happy that I have found Practice Fusion EHR software. Other than being very user-friendly, the software offers very unique tools to cater to your demands. I am at ease only because of Practice Fusion.
Cons
Their customer support needs a little work maybe because every time I tried to reach them, I failed. Must be looked after it asap.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Fred A
Therapist, 2-10 employees employees
Jun 22, 2022
Best EMR
Best EMR
Pros
Userfriendly and beginnerfriendly offering thorough functionality without unnecessary complexity.
Cons
The systems downtime can be a drawback.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Samantha
Hospital & Health Care, 1-10 employees
Jun 01, 2022
Back to the future
Back to the future
Pros
“The advent of the electronic medical record has really, really changed the landscape. Not just the face of my practice, but I think the change of medicine over all.”
Cons
I am highly satisfied with the software.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Denis Tarrant
Private Practice, 1 employee employees
May 31, 2022
Decent software
Decent software
Pros
It is simple and has an easier learning curve. The software is customizable and it is easy to navigate through all the features of the software. They offer a free trial too and that says a lot about their level of professionalisam.
Cons
It has many features that we did not need but we can easily turn them off when we feel like it.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Derek
Santa Rosa Community Clinic, 2-9 employees
May 14, 2022
No limits
No limits
Pros
The customer service is really amazing They have all the answers to my queries. They teach you a lot during the training phase as well. We can set up the patient portal as well. It is cloud-based so we can take it anywhere we go.
Cons
NA
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Michael
Rathdrum Clinic, 2-9 employees
May 04, 2022
Very Good Software for Medical Office
Very Good Software for Medical Office
Pros
Conveniently keeps patient data in one place and is easy to use.
Cons
Frequent updates may introduce additional features but also come with their own set of challenges.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Meri
Medical Practice, 1-10 employees
May 01, 2022
Frustrating Lockout Experience
Frustrating Lockout Experience
Pros
The software was not very intuitive and not very userfriendly.
Cons
Lockout issues and difficulty customizing patient intake forms made it impractical for a subspecialty practice.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
4
Beth
Medical Practice, 1-10 employees
May 01, 2022
A really positive experience
A really positive experience
Pros
The experience using Practice Fusion is amazing and there are a lot of templates you can customize according to your medical preferences. It has a lot of value and it is easy to learn too. Pretty neat.
Cons
You can customize everything but we need more options for voice recognition.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Larson
Brandywine Medical Center, 50-99 employees
Apr 20, 2022
Decent Starter EMR
Decent Starter EMR
Pros
As a startup clinic the free version was affordable and HIPAA compliant providing webbased documentation.
Cons
Limited templates for specific needs requiring extensive manual typing.
Ease of use
6
Value for money
7
Customer Support
6
Functionality
8
Jeanette
Health Wellness and Fitness, 1-10 employees
Apr 01, 2022
Not Ideal for Psychologists
Not Ideal for Psychologists
Pros
Once mastered it became efficient to navigate with helpful templates.
Cons
Lacks specific features for psychologists and comes with increasing costs.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Todd
Mental Health Care, 1-10 employees
Mar 01, 2022
Good for Appointments Challenging for Referrals
Good for Appointments Challenging for Referrals
Pros
Effective for appointment management and checkin.
Cons
Limited capabilities for managing referrals to specialists and radiology.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Bryan
Hospital & Health Care, 11-50 employees
Feb 01, 2022
Expensive for EPrescribing Only
Expensive for EPrescribing Only
Pros
Practical and easy to use for eprescribing.
Cons
Extremely costly for eprescribing needs.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Leonard
Medical Practice, 1-10 employees
Dec 01, 2021
Easy to Navigate
Easy to Navigate
Pros
Convenient retrieval of previous prescriptions.
Cons
Integration of bloodwork results into the patient record would be helpful.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Omasiel
Health Wellness and Fitness, 500+ employees
Dec 01, 2021
Extremely Dissatisfying EHR
Extremely Dissatisfying EHR
Pros
No positive aspects noted except discontinuing payment.
Cons
Terrible customer service and unscrupulous practices.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
3
Mignon
Medical Practice, 1-10 employees
Jul 01, 2021
Easy to use
Easy to use
Pros
Our staff loves it because of its usability. We needed a user-friendly option for charts and notes. This fits the bill.
Cons
They should add check boxes for providers.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Melinda
Adrian Counseling, 10-49 employees
Jun 15, 2021
Decent for Small Practice
Decent for Small Practice
Pros
It served its purpose for scheduling though not intuitive.
Cons
Limited navigational ease and intuitiveness.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Vicky
Mental Health Care, 1-10 employees
Jun 01, 2021
Decent for Small Practice
Decent for Small Practice
Pros
It served its purpose for scheduling though not intuitive.
Cons
Limited navigational ease and intuitiveness.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Vicky
Mental Health Care, 1-10 employees
Jun 01, 2021
False Promises and Poor Support
False Promises and Poor Support
Pros
Easy to start but failed to fulfill promises of being free.
Cons
Lacks features like automatic appointment reminders and efficient medical record downloads with declining customer service.
Ease of use
3
Value for money
4
Customer Support
3
Functionality
3
Ann
Medical Practice, 1-10 employees
May 01, 2021
We love it!
We love it!
Pros
It is great because now the schedules are synchronized and patients receive constant reminders. They can access their reports online too.
Cons
There is nothing I do not like about it.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Avis
City of Hammond, 1000+ employees
Apr 14, 2021
Good for some practices
Good for some practices
Pros
It has a lot of features related to reporting and you can include as much information as you want. They have a basic free version which could help smaller practices cut costs.
Cons
It needs customization if you are dealing with a specific part of the body.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Ryan
MHC Medical Products, 10-49 employees
Apr 10, 2021
An excellent standalone EMR software
An excellent standalone EMR software
Pros
It is easy to set up and the e-prescribing and patient charts make our staffs jobs so much simpler. A great software considering the price.
Cons
It is not interconnectable with other billing software and they should work on that.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
David
Prestige Medical Marketing, 2-9 employees
Apr 01, 2021
Incredible for an EHR
Incredible for an EHR
Pros
No EMR software is idealized but I have utilized different distinctive private practices-based software and I am exceptionally upbeat that we went with this software. The appearance is extraordinary, it is exceptionally simple to induce from segment to segment. Fundamentally, This software is exceptionally uder-friendly.
Cons
I would like to have more control over including a few of my formats.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Joseph
Medical Practice, 2-9 employees
Mar 05, 2021
Great Realities about Practice Fusion
Great Realities about Practice Fusion
Pros
I like this computer program since it is simple to plan my arrangements online. Too I listened that this program isnt as well costly but a part of patients is going online through Practice Fusion. It beyond any doubt does prevail over sparing a part of written printed material once you pre enlist for arrangements.
Cons
I never found anything. Each time I utilize Practice Fusion it never had given me an issue.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Avis
-, 1000+ employees
Mar 05, 2021
Amazing Software anyone could use
Amazing Software anyone could use
Pros
I love how you can easily access patients information and messages from providers. You can easily update patients entire profiles and it is simple to go through templates and record information.
Cons
I dont like that I have to constantly update patients PMH with the vaccines.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Danielle
Hospital and Health Care, 10-49 employees
Mar 02, 2021
Great StandAlone EMR
Great StandAlone EMR
Pros
Easy setup and userfriendly interface with customizable templates and eprescribing.
Cons
Limited integration with thirdparty billing software and costs associated with ICD10 updates.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
David
Medical Practice, 1-10 employees
Mar 01, 2021
Disappointing Practice Fusion Experience
Disappointing Practice Fusion Experience
Pros
None for longterm use suitable for startups transitioning to better EMRs.
Cons
Nonintuitive ineffective for multiprovider practices administrative nightmares and a lack of userfriendliness.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Connie
Medical Practice, 1-10 employees
Mar 01, 2021
Convenient Appointment Scheduling
Convenient Appointment Scheduling
Pros
Easy online appointment scheduling affordable pricing and a popular choice among patients.
Cons
No reported drawbacks.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Avis
Education MaN/Agement, 500+ employees
Mar 01, 2021
Pleasant Medical Software
Pleasant Medical Software
Pros
It is very easy to use. It manages data in such a good and professional way and you can easily send data to other people directly from your computer
Cons
It is a little difficult to search for the patients name so it could be designed in another way.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Nicole
Health, Wellness and Fitness, 1 employees
Feb 26, 2021
Capable for small scale
Capable for small scale
Pros
Practice fusion combines a range of billing programs and allows EHR functions to work well for our small clinic. The software is regularly updated with new features ensuring efficiency.
Cons
Bugs such as data range filter not corresponding with the calendar. This prompts for the need to manually type. When technical support is contacted, they require irrelevant stuff eg wifi speed etc
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Jill
Hospital and Health Care, 2-9 employees
Feb 26, 2021
UserFriendly but Limited Connectivity
UserFriendly but Limited Connectivity
Pros
Convenient for realtime documentation appointments and prescription orders.
Cons
Requires internet access outdated insurance and pharmacy lists.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Anonymous
N/A, 500+ employees
Feb 01, 2021
Admin Staff Frustration
Admin Staff Frustration
Pros
None suitable for startups transitioning to better EMRs.
Cons
Nonintuitive ineffective for multiprovider practices administrative nightmares and a lack of userfriendliness.
Ease of use
4
Value for money
3
Customer Support
5
Functionality
3
Allison
Hospital & Health Care, 11-50 employees
Feb 01, 2021
Practice Fusion User
Practice Fusion User
Pros
I appreciate the costeffectiveness of this cloudbased system for small medical practices. It offers reasonable monthly pricing. The templating feature for Soap Notes is helpful allowing flexibility in diagnosis coding. Searching for diagnosis codes is made easy.
Cons
Unfortunately customer service and technical support are lacking. The systems rigid parameters especially for procedure notes and operative notes in SOAP format can be limiting. Saving frequently prescribed medications is not supported resulting in timeconsuming electronic prescribing. The notes section can become cluttered and certain required fields for medical billing like Review of Systems and past surgical history are missing. Additionally the inability to include diagnosis codes in templates slows down electronic billing. Lastly meaningful use reporting parameters are inflexible and may not apply well to specialists.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
Joel
Medical Practice, 1-10 employees
Feb 01, 2021
Adequate for a small practice
Adequate for a small practice
Pros
Practice Fusion integrates with several billing software options and generally performs well for EHR functions in small practices. It offers efficiency improvements and streamlined medical transaction processing.
Cons
Some minor issues include bugs like unresponsive date range filters and a lack of automation in superbilling compared to other EHRs.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Jill
Hospital & Health Care, 1-10 employees
Jan 01, 2021
This is the best EMR system I could imagine
This is the best EMR system I could imagine
Pros
I highly recommend this system to anyone in the healthcare field without hesitation. It provides effortless access to patient information message relay and profile updates. The system simplifies doctor encounters with easy template usage for recording new information.
Cons
The only drawback is the need to update the patients PMH in addition to vaccines and surgical history but this is a minor inconvenience considering the systems overall excellence.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Danielle
Hospital & Health Care, 11-50 employees
Jan 01, 2021
Worst E RX system Clunky beyond belief
Worst E RX system Clunky beyond belief
Pros
The cost is the only positive aspect however the system is generally clunky and inefficient.
Cons
The eRX system is incredibly clunky lacking the ability to store frequently used medications for easy access. Sending controlled substances can be problematic and the systems repetitive screens are cumbersome. The inability to create custom macros and templates further hinders efficiency.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
6
Michael
Medical Practice, 1-10 employees
Dec 01, 2020