Last Updated
Overview
Oracle Siebel CRM offers advanced lead management, opportunity tracking, and partner collaboration tools. Its built-in access controls and audit capabilities support regulatory compliance, making it a strong fit for enterprises in finance, telecom, and public sector environments.
Overall Rating
Based on 13 users reviews
3.9
Rating Distribution
Positive
92%
Neutral
0%
Negative
8%
Starting Price
Custom
Oracle Siebel Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is Oracle Siebel?
Oracle Siebel is a cloud-based customer relationship management (CRM) solution built for organizations with large, complex sales and service operations. It offers deep customization, role-based workflows, and industry-specific features such as lead and opportunity tracking, case management, and partner collaboration. Designed for performance at scale, Siebel supports both cloud and on-premises deployment, with extensive integration capabilities. Its flexible architecture makes it suitable for telecom, finance, public sector, and other highly regulated environments.
Oracle Siebel Pricing
Oracle Siebel pricing is based on a modular licensing model, which is typically customized to meet specific organizational needs. These plans are:
- Siebel CRM Base Application: $3,750/Application User
- Industry Base Options: $400/Application User
Disclaimer: The pricing is subject to change.
Oracle Siebel Integrations
Oracle Siebel supports integration with multiple systems and platforms, such as:
- Shopify
- Workday
- Salesforce
- ServiceNow
Who Is Oracle Siebel For?
Oracle Siebel is ideal for a wide range of industries and sectors, including:
- Manufacturing
- Financial services
- Life sciences
- Transportation
- Utilities and energy
Is Oracle Siebel Right For You?
Organizations seeking a CRM with extensive customization and enterprise-level compliance features will find Oracle Siebel well-suited for complex business settings. It is designed for industries that demand strict data integrity, centralized customer engagement, and long-term scalability. The platform addresses key challenges such as regulatory audit readiness and workflow misalignment through a metadata-based architecture.
Oracle Siebel is trusted by global enterprises like Canon, Westpac, and Airtel. It complies with GDPR and statutory requirements, including German GAAP audit trails for financial and loyalty operations. It meets security standards such as FIPS 140-2, Common Criteria, and PCI DSS. Both horizontal and vertical scaling ensure reliable performance across cloud and on-premise environments.
Oracle Siebel Features
Sales forecasting
The platform provides real-time forecasting tools that consolidate sales data across teams and territories. By proactively identifying trends and shortfalls, organizations can prioritize opportunities, improve decision-making accuracy, and align sales strategies with evolving revenue goals.
Product And Catalog Management
Dynamic product catalogs are built using embedded business rules, pricing structures, and configurator tools. This supports upselling strategies, minimizes order errors, and enables accurate product selection across digital and assisted sales channels.
Order management
Oracle Seibel features order management that support quoting, product configuration, contract generation, and multi-location order processing. With unified workflows from quote to cash, the feature accelerates transaction cycles, reduces errors, and tightens integration between sales, service, and finance functions.
Email marketing
Oracle Siebel software delivers scalable, permission-based email campaigns fully integrated with customer touchpoints. Marketers can manage target lists, consent tracking, and campaign success metrics from within CRM for consistent, compliance-aligned email campaigns.
Campaign management
Siebel marketing lets teams plan, execute, budget, and analyze personalized permission-based campaigns. Workflow-driven marketing approvals, financial modeling, and centralized tracking enable better control, cross-functional collaboration, and improved return on investment across diverse customer engagement strategies.
Pros And Cons of Oracle Siebel
Pros
Extensive activity and note configuration tools
Comprehensive marketing automation with performance tracking
Timely patch management and regular version updates
Cons
Bulk data access may be slow under high loads
Requires strict workflow adherence to avoid errors
Oracle Siebel Reviews
Total 13 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars15%
4
Stars77%
3
Stars0%
2
Stars0%
1
Stars8%
Share your experience
Small-Business, 11-50 employees
“Reliable Database Management Solution”
Pros
It's easy to use and feels a lot like SAP. I use this platform every day for my work tasks.
Cons
It's frustrating that there's no quick way to generate purchase orders or sales orders. You have to go through every step each time which really slows down the workflow especially when you're dealing with multiple orders.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Small-Business, 11-50 employees
“Smooth and easy platform”
Pros
I appreciate the strong CRM features and how well it scales with business growth. The user experience is solid and there's so much you can customize to fit different business needs. It adapts perfectly to whatever your specific requirements are.
Cons
The interface looks outdated and setting everything up can be a bit overwhelming.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Enterprise, 500+ employees
“Efficient & user friendly experience”
Pros
It's really convenient and gets things done quickly. The efficiency is impressive and it delivers results without any issue.
Cons
I think it could be more affordable, the pricing feels high for what you actually get.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Frequently Asked Questions
Who are the typical users of Oracle Siebel?
Oracle Seibles are widely used across various sectors, including manufacturing, financial services, life sciences, and transportation.
Does Oracle Siebel have a mobile app?
No, Oracle Siebel does not offer a mobile app.
What level of support does Oracle Siebel offer?
Oracle Seibel provides support through live chat, a ticket-based system, and phone.
What language does Oracle Siebel support?
Oracle Siebel supports multiple languages, including English, Chinese, Spanish, and many more.
What types of pricing plans does Oracle Siebel offer?
Oracle Siebel price is based on a modular licensing model tailored to business needs. These plans include Siebel CRM Base Application ($3,750/Application User) and Industry Base Options ($400/Application User). Request a personalized Oracle Siebel cost.
Does Oracle Siebel offer an API?
Yes, Oracle Siebel provides an API.
What other apps does Oracle Siebel integrate with?
Oracle Seibel software integrates with multiple software, including Salesforce, Workday, and ServiceNow.