Hubspot is an award-winning growth platform. With more than 56,000 total customers spread across
100+ countries, Hubspot is a pioneer in the CRM and marketing automation business providing an array
.. Read more
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SharpSpring is a high-rated widespread marketing automation provider with a powerful set of
functionalities and features. The software is an all-in-one integrated tool that offers a number of
servic.. Read more
In terms of marketing, Act-On is an extensive software with a wide range of applications,
benefitting marketing specialists since its advent in 2008. Offering features like lead
management, advertis.. Read more
Marketo is a Software-as-a-Service (SaaS) account-based marketing platform providing CRM, sales and
marketing automation solutions for a wide range of business. The software allows B2B and B2C
marke.. Read more
Infusionsoft by Keap is an award-winning integrated e-marketing and sales solutions software
for small businesses. It is the only software that provides an all-in-one platform which
automates sales,.. Read more
Zoho CRM is an award-winning cloud-based CRM and social media management platform designed to empower small to large-sized organizations to attract, retain, and satisfy customers. It allows users to s.. Read more
Spark by Marketo is a marketing automation software that assists businesses to secure clients and manage marketing campaigns. This cloud-based marketing solution enables users to execute better campai.. Read more
SendinBlue is a cloud-based CRM tool focused on email marketing that caters to businesses of all sizes and offers email campaigns, SMS message functionalities, chat, Facebook ads and marketing automat.. Read more
Piperdrive is a cloud-based CRM tool focused on Sales and pipeline management which provides businesses functions to plan their sales activities and monitor deals the software is designed with activit.. Read more
Marketing 360 is a web-based platform that offers a combination of digital marketing
software and marketing services through a single platform. The main goal of Marketing
360 is to provide small and.. Read more
Growlabs is a customer relationship management (CRM) tool that caters to small to midsize enterprises from the industries of advertising, accounting, legal, insurance, media, nonprofit, software/IT, r.. Read more
Wishpond is an online marketing platform providing easy and affordable lead management, email and
marketing automation facilities to small and medium-sized businesses. The software features tools for.. Read more
Reply is a cloud-based CRM tool focused on lead generation, contact management and email automation which enables businesses to nurture their leads and attract more customers. With its activity-focuse.. Read more
A product by Freshdeck, Freshsales is a cloud-based sales and CRM solution being
used by over 15,000 businesses in more than 80 countries worldwide, including famous
brands such as Dyson, Best Weste.. Read more
ActiveCampaign is an integrated marketing and Cutomer Relationship Management (CRM) suite geared towards small and mid-sized businesses. with a foundation in email marketing, ActiveCampaign helps user.. Read more
Last updated: January 22, 2021
Marketing Software Reviews, Features, Pricing & Compare
Finding the right Customer Relationship Management (CRM) software for your business is no longer an exasperating process. With so many innovative CRM software products on the market, you have many options to select from.
Are you looking for a comprehensive CRM solution to take care of your growing business needs? Or is a more simplified version for your small business adequate? Whatever your specifications, there should be a CRM solution perfectly suited for your business. We want to help you pick the right one.
Let’s explore some of the terminologies and around CRM systems to gain a better understanding of it so you can vet the products you come across.
What is CRM Software?
Customer Relationship Management (CRM) is a software designed to improve your business relationships. The main objective of CRM is to maximize all customer interactions turning potential customers into paying customers and retaining existing clients.
It leverages off your customer database analyzing data effectively to generate sales while keeping track of all customer interactions. One of the best CRM solutions on the current market is HubSpot which reports an above-average user satisfaction rate of 99%.
Different Types of CRM Software
There are three types of CRM solutions to help improve your customer relations. These different types of systems help your business understand the customer relationship life cycle which can be broken into four cycles:
- Service and support
The three main types of CRM systems speak to the operational, analytical and collaborative side of your business.
This CRM software zooms in on all your sales and marketing data to give you a 360° view of each customer’s progression in your business while moving through sales funnels and engaging with your team members.
One of the leading brands in operational CRM systems is Zoho.
An analytical CRM focuses on evaluating your customer data to identify patterns and trends. This assists in making more informed business decisions based on customer behavior.
A collaborative software solution coordinates your customer information and shares it with all the relevant stakeholders. Information is shared both internally and externally according to your specific requirements.
A leading brand in collaborative CRM systems is SalesForce. This brand provides a cloud based CRM package, making it easily accessible to all team members.
How does CRM Software Work?
CRM software is designed to maximize your customer interactions and so improve your business relations. Let’s use a scenario to highlight how CRM software works in practice.
Let’s assume your business is a bank responsible for more than 20 million customers’ investments and properties. That means your eye should constantly be on what your customer needs are because this industry is customer-driven.
In this scenario, a customer is dissatisfied with your service and sends a complaint. The CRM system will escalate the complaint to the relevant person and issue alerts to relevant employees to ensure the customer is attended to. It will also provide you with a personal customer profile—containing his or her details as well as feedback on past interactions—so that you can understand the customer's unique needs.
A comprehensive CRM system will use your customer database to track all customer interactions. It will direct customers to relevant personnel if they need help and keep in touch with existing customers.
CRM software even has the capability to cohesively look at all the different business functions and give you consolidated reports to help you make important business decisions.
What’s the Difference Between ERP and CRM Software?
Fundamentally you’ll note that Enterprise Resource Planning (ERP) and CRM are alike in some areas as they both focus on improving the profit margin of a business. Although there are some similarities the main differences are:
- CRM systems are sales driven whereas ERP systems focus on reducing costs
- ERP systems create organizational strategies whereas CRM systems launch marketing campaigns
- CRM systems streamline sales processes whereas ERP streamlines all operations
What to Look for When Selection a CRM System
It can become overwhelming trying to differentiate which CRM system will work the best for your business. You can use this checklist before making your selection to ensure you get a suitable solution relevant to your needs and budget:
- Identify the most inefficient processes in your business and evaluate how a CRM system can improve it
- Where are the gaps in your operational workflows and processes?
- Ascertain how many users will benefit from the CRM system and which key personnel needs it most
- Check if you’ll need to integrate other software with the CRM system you decide on as it must be able to adapt to changes
- How much will it cost and is it within your budget?
What Are the Costs Associated with Buying a CRM?
The initial cost associated with a CRM system can range from very expensive to completely free downloads of simple CRM systems for small businesses. It is necessary to spend a little if you’re interested in a more developed CRM system designed specifically around your business needs.
The starting costs of popular CRM systems are usually via a monthly subscription and less expensive than elaborate company plans which are quoted individually. The price is also dependent on the range of features and number of users your CRM system will accommodate.
Whatever CRM solution you decide on for your business it will improve the way you interact with customers and manage sales. An effective CRM system allows you to see all the important patterns concerning your customers at a glance.
It will give you the advantage to act proactively instead of simply reacting to challenges in your company. It will identify bottlenecks and help design successful marketing campaigns.
Any business that wants to do well in today’s rapidly changing environment will benefit from a CRM solution. Stay one step ahead of competitors and clients from now on.