Last Updated
Key Takeaways
Generated from the text of customer reviews
Really Simple Systems CRM (now known as Spotler CRM) is built for tracking contacts, accounts, and sales activity. Sales and marketing teams use it the most, with nonprofits benefiting strongly from combined donor and engagement records. Users praise its visual pipeline and full contact history. However, lack of a native calling function draws criticism. Recently, Really Simple Systems CRM announced a partnership with Leadinfo to combine website behavior and lead data into one dashboard.
Our Verdict
Really Simple Systems CRM works best for small and mid-sized sales teams that need organized contact and account history without added complexity. Its case management and SLA tracking suit teams handling support alongside sales. Users find the pricing less favorable as user counts and add-ons grow. We recommend it for smaller teams that value simplicity over deep customization.
Overall Rating
Based on 115 users reviews
4.4
Rating Distribution
Positive
89%
Neutral
10%
Negative
1%
Starting Price
€165
per month
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Really Simple Systems CRM Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
What Is Really Simple Systems CRM?
Really Simple Systems CRM is designed to give businesses a clearer view of customer relationships without the complexity of larger CRM systems. By bringing contact details and interaction history together, it helps teams understand where each relationship stands, identify promising leads, and follow up with context. As customer activity grows, the platform keeps sales and marketing teams organized. This makes it easier to manage relationships without unnecessary complexity.
What Is Really Simple Systems CRM Best For?
The platform is best for maintaining complete contact and account history. It lets users build a complete record of each contact and company beyond basic details. Teams can track website visits, nurturing activity, tasks, and previous interactions tied to the account. Having that history in one place gives salespeople the context they need to continue conversations, understand customer activity, and plan follow-ups.
How Much Does Really Simple Systems CRM Cost?
The cost for Really Simple Systems CRM starts at €165/month (approx. $191/month) for 5 seats. This plan includes unlimited company records, opportunity history, 100 automations, tasks and activities, and custom reports.
Beyond the base subscription cost, the following factors can influence the overall investment:
- VoIP Telephony Integration: €13–€35/user/month (approx. $15–$40/user/month), billed separately by the connected VoIP provider
- Marketing Automation Add-on: €22–€47/month (approx. $25–$54/month), for email campaigns, journeys, and advanced marketing tools not included in the base sales CRM
- Email Send Volume: Included up to 5,000/month, additional €9–€35/month (approx. $10–$40/month) per extra 5,000 sends beyond the plan cap
- Data Migration And Import: Included to €2,600 (approx. $3,016), depending on database size and cleanup needs before import
- Onboarding And Setup: Included for standard setup, €430–€2,150 (approx. $498–$2,494) one-time for multi-team rollouts with custom permissions or migration support
- Reporting/BI Tool: €26–€86 (approx. $30–$99/month), for teams needing pivot tables or multi-dimensional dashboards beyond native reporting
Reviewers generally see the software as worth the cost for its customization and ease of use, but pricing becomes a concern as usage expands. Users specifically cited costly upgrades, significant price increases with more users, and expensive SEO add-ons.
Disclaimer: The pricing is subject to change.
Really Simple Systems CRM Integrations
The software supports integration with multiple systems and platforms, such as:
- HubSpot CRM software
- Oracle NetSuite CRM
- Salesforce Sales Cloud
- Microsoft Dynamics 365
- Workbooks CRM Application
How Does Really Simple Systems CRM Work?
Here's how you can put Really Simple Systems CRM to work across your sales and marketing activities:
- Start by bringing your company and contact records into Really Simple Systems CRM, then add the account details and custom fields your team needs
- Connect email and website activity to those records so you can see which contacts are opening emails, visiting pages, or submitting forms
- Set rules that assign points to those actions, then use the resulting scores to spot contacts showing stronger buying interest
- Decide what should happen next for those contacts, such as moving them into a nurture campaign or passing them to sales for follow-up
- Create a deal for active sales opportunities, add its value and probability, and move it through your sales stages as the conversation progresses
- Add the calls, emails, proposals, and other follow-up actions that need to happen, then assign each task to the right person with a deadline
- Set up a trigger for recurring or follow-up work, then have Really Simple Systems create reminders, notifications, or tasks when that trigger occurs
- Check the resulting sales and activity reports to see where leads stand, how opportunities are progressing, and where follow-up may be needed
Who Is Really Simple Systems CRM For?
Really Simple Systems CRM is ideal for a wide range of industries and sectors, including:
- Logistics
- Nonprofit
- Hospitality
- Entertainment
- Social services
- Tourism
- Healthcare
Really Simple Systems CRM Use Cases
Our review of Really Simple Systems CRM highlights the following business situations where its current capabilities can be put to practical use:
R&D Tax Consultancies Tracking Prospects Through Long Sales Cycles
For R&D tax consultancies, prospects can take months to move from initial qualification to a completed claim, with follow-ups and sales activity spread across different stages. Really Simple Systems CRM brings prospect details, outreach, and opportunity progress into one record, helping consultants keep track of each potential client from first contact through the eventual claim.
Nonprofits Combining Donor Payments With Engagement History
Really Simple Systems CRM pulls payment information from connected accounting systems into the same contact record as donor communications, membership activity, and other relationship details. This is useful for nonprofits where financial records often sit separately from engagement information, requiring staff to piece together a supporter's giving history and involvement across multiple applications.
Support Managers Prioritizing Cases By SLA Risk
A busy support queue can make it hard to tell which cases require immediate attention, particularly when several are approaching their response deadlines. Really Simple Systems CRM shows SLA status directly alongside each case, so managers can quickly pick out cases that are nearing a breach and address them before the committed response time expires.
Sales Teams Forecasting Revenue Across Multi-Part Opportunities
Really Simple Systems CRM gives individual products or services within an opportunity their own probability and incorporates those figures into sales forecasts. This helps when one account contains several potential purchases that are unlikely to close at the same rate, giving sales managers a more realistic picture of expected revenue than applying one probability to the entire deal.
Service Businesses Identifying Additional Work From Client History
When information about a client's previous purchases is scattered across employees or separate records, potential follow-on work can be easy to miss. Really Simple Systems CRM puts services, communications, and account history together, giving staff a clearer picture of the relationship and making gaps in a client's current services easier to identify.
Is Really Simple Systems CRM Right For You?
Really Simple Systems CRM may be a good fit for businesses that need a straightforward way to manage customer relationships, sales activities, and marketing without a complex setup. Its focus on essential CRM functions can suit teams that want to organize customer data, track deals, and manage follow-ups from one platform.
The platform supports GDPR compliance, with TLS securing data in transit and encryption protecting data stored on customer-managed disks. Payment data gets a separate layer of protection through Mollie, which handles payment methods and SEPA direct debits as a PCI Level 1 service provider.
There have been some recent changes on the security and data side, too. Really Simple Systems CRM Group added Really Simple Systems CRM GmbH in Germany to its ISO 27001 certification on April 7, 2026. The platform also a announced a partnership with Leadinfo to bring website behavior and lead information into one dashboard. This helps B2B sales and marketing teams see more of the activity behind a prospect.
Still doubtful if Really Simple Systems CRM is the right fit for you? Connect with us at (661) 384-7070 for further guidance.
Really Simple Systems CRM Features
Activity Tracking
Using this feature, companies can monitor actions such as email opens, page views, and form submissions across their customer base. These signals show what prospects are engaging with and can feed reports or trigger automated actions. Teams can then use that information to adjust campaigns, follow up on interest, and keep outreach relevant.
IP Lookup And Tracking
Teams can use this functionality to identify companies visiting their website, even when those visitors have not submitted their details. Matching anonymous traffic with known organizations and contacts gives sales and marketing teams a clearer view of who is showing interest. This can help uncover potential opportunities that might otherwise go unnoticed.
Lead Scoring
Users can access this capability to rank leads and customers according to their level of engagement. By looking at the actions contacts take, teams can distinguish stronger buying signals from early-stage interest. This helps salespeople decide where to focus their attention, which prospects need more nurturing, and when a lead may be ready for sales.
Relevant Email Communications
The platform gives businesses a way to send newsletters and automated email campaigns based on individual customer interests and engagement. Teams can also schedule campaigns and track opens, clicks, popular links, and unsubscribes. This helps businesses keep communications relevant while giving them clearer insight into which messages generate the strongest response.
Case Management And Service SLAs
The CRM makes it possible to manage customer service cases from the initial request through resolution. Teams can create cases, assign different priority levels through SLAs, and track response and closure activity. Service reports also help businesses review case volumes, response times, and common customer questions to identify areas that need attention.
Sales Pipeline And Segmentation
Teams can use this functionality to organize prospects and opportunities based on criteria such as lifecycle stage, contact type, location, and assigned tasks. Businesses can also track opportunity value, closing probability, and weighted pipeline values. This gives sales teams a clearer picture of which contacts to prioritize and how potential deals are progressing.
Pros And Cons of Really Simple Systems CRM
Pros
Visual pipeline view prevents opportunities from being missed
Win/loss reporting on opportunities guides product decisions
Logged interaction history gives full visibility into contacts
Cons
No native calling function; users must call outside the system
Reports may require download before data can be filtered
Really Simple Systems CRM Pricing
Starter
Custom Pricing
View Price
What's Included
1000 company records
1GB document storage
API Access
Two-way MailSync
Tasks and activities
Custom reports
Admin controlled dashboards
10 automations
Integrations: Google Maps, Zapier, MailSync, Xero, API
Opportunities and opportunity history
Professional
€165.00 per month for 5 seats
View Price
What's Included
All Starter features, plus:
Unlimited company records
Unlimited document storage
Opportunity history
100 Live Automations
VoIP telephony
User permission levels, groups, profiles
Advanced reports, Custom charts and custom chart widgets
Opportunities and opportunity history
Quotations
Disclaimer: The pricing details were last updated on Aug 03, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Really Simple Systems CRM Reviews
Total 115 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars57%
4
Stars31%
3
Stars10%
2
Stars0%
1
Stars1%
Share your experience
Sian
Public Relations and Communications, 1-10 employees
More than a year
“An organizational lifesaver”
Pros
It keeps all my information perfectly organized and puts every contact detail right at my fingertips, along with a complete history of all our interactions.
Cons
Since the recent updates, there is hardly anything I do not like about it!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jake
Trucking Accounting, 51-100 employees
More than a year
“Great CRM for beginners”
Pros
It is quite intuitive and includes all the fundamental features we did expect from a CRM, plus an email campaign component.
Cons
Integrating with other platforms and handling advanced marketing tasks was pretty challenging. And I found the process a bit too manual, especially when it comes to importing or exporting contacts and setting up emails.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
6
Aliza
Trucking Accounting, 1-10 employees
Less than 6 months
“Needs better coordination”
Pros
I switched to Spotler when Really Simple Systems made the change, and honestly, it feels like they kept things pretty much the same from a user perspective.
Cons
I repeatedly requested customer service to contact me because I could not reach them, but no one ever called me back.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
3
Functionality
10
Frequently Asked Questions
Does Really Simple Systems CRM offer an API?
Yes, it does offer API access.
What language does Really Simple Systems CRM support?
It only supports English.
What other apps does Really Simple Systems CRM integrate with?
Really Simple Systems CRM software integrates with HubSpot CRM Software, Oracle NetSuite CRM, Salesforce Sales Cloud, Microsoft Dynamics 365, Workbooks CRM Application and many more.
What types of pricing plans does Really Simple Systems CRM offer?
Really Simple Systems CRM price starts at €165.00/month. Contact us to get a tailored Really Simple Systems CRM cost estimate.
Who are the typical users of Really Simple Systems CRM?
Really Simple Systems CRM features are used across many industries such as, logistics, nonprofit, hospitality, entertainment, social services, healthcare, and tourism.
What level of support does Really Simple Systems CRM offer?
It offers support through email, phone, ticketing system, help center, and chatbot.
Does Really Simple Systems CRM have a mobile app?
No, it does not have a mobile app.