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Really Simple Systems CRM Software

Really Simple Systems CRM

Last Updated

Key Takeaways

Generated from the text of customer reviews

Really Simple Systems CRM (now known as Spotler CRM) is built for tracking contacts, accounts, and sales activity. Sales and marketing teams use it the most, with nonprofits benefiting strongly from combined donor and engagement records. Users praise its visual pipeline and full contact history. However, lack of a native calling function draws criticism. Recently, Really Simple Systems CRM announced a partnership with Leadinfo to combine website behavior and lead data into one dashboard.

Our Verdict

Really Simple Systems CRM works best for small and mid-sized sales teams that need organized contact and account history without added complexity. Its case management and SLA tracking suit teams handling support alongside sales. Users find the pricing less favorable as user counts and add-ons grow. We recommend it for smaller teams that value simplicity over deep customization.

Really Simple Systems CRM Specifications

  • Contact Management
  • Lead Management
  • Opportunity Management
  • Sales Forecasting

Really Simple Systems CRM Features

Activity Tracking

Using this feature, companies can monitor actions such as email opens, page views, and form submissions across their customer base. These signals show what prospects are engaging with and can feed reports or trigger automated actions. Teams can then use that information to adjust campaigns, follow up on interest, and keep outreach relevant.

See How It Works
IP Lookup And Tracking

Teams can use this functionality to identify companies visiting their website, even when those visitors have not submitted their details. Matching anonymous traffic with known organizations and contacts gives sales and marketing teams a clearer view of who is showing interest. This can help uncover potential opportunities that might otherwise go unnoticed.

See How It Works
Lead Scoring

Users can access this capability to rank leads and customers according to their level of engagement. By looking at the actions contacts take, teams can distinguish stronger buying signals from early-stage interest. This helps salespeople decide where to focus their attention, which prospects need more nurturing, and when a lead may be ready for sales.

See How It Works
Relevant Email Communications

The platform gives businesses a way to send newsletters and automated email campaigns based on individual customer interests and engagement. Teams can also schedule campaigns and track opens, clicks, popular links, and unsubscribes. This helps businesses keep communications relevant while giving them clearer insight into which messages generate the strongest response.

See How It Works
Case Management And Service SLAs

The CRM makes it possible to manage customer service cases from the initial request through resolution. Teams can create cases, assign different priority levels through SLAs, and track response and closure activity. Service reports also help businesses review case volumes, response times, and common customer questions to identify areas that need attention.

See How It Works
Sales Pipeline And Segmentation

Teams can use this functionality to organize prospects and opportunities based on criteria such as lifecycle stage, contact type, location, and assigned tasks. Businesses can also track opportunity value, closing probability, and weighted pipeline values. This gives sales teams a clearer picture of which contacts to prioritize and how potential deals are progressing.

See How It Works

Pros And Cons of Really Simple Systems CRM

Pros

  • Visual pipeline view prevents opportunities from being missed

  • Win/loss reporting on opportunities guides product decisions

  • Logged interaction history gives full visibility into contacts

Cons

  • No native calling function; users must call outside the system

  • Reports may require download before data can be filtered

Really Simple Systems CRM Pricing

Starter

Professional

  • 1000 company records

  • 1GB document storage

  • API Access

  • Two-way MailSync

  • Tasks and activities

  • Custom reports

  • Admin controlled dashboards

  • 10 automations

  • Integrations: Google Maps, Zapier, MailSync, Xero, API

  • Opportunities and opportunity history

  • All Starter features, plus:

  • Unlimited company records

  • Unlimited document storage

  • Opportunity history

  • 100 Live Automations

  • VoIP telephony

  • User permission levels, groups, profiles

  • Advanced reports, Custom charts and custom chart widgets

  • Opportunities and opportunity history

  • Quotations

Disclaimer: The pricing details were last updated on Sep 14, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Really Simple Systems CRM Reviews

Total 115 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

31%

3

Stars

10%

2

Stars

0%

1

Stars

1%

Share your experience

S
Sian

Public Relations and Communications, 1-10 employees

More than a year

5.0

“An organizational lifesaver”

Pros

It keeps all my information perfectly organized and puts every contact detail right at my fingertips, along with a complete history of all our interactions.

Cons

Since the recent updates, there is hardly anything I do not like about it!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jake

Trucking Accounting, 51-100 employees

More than a year

3.0

“Great CRM for beginners”

Pros

It is quite intuitive and includes all the fundamental features we did expect from a CRM, plus an email campaign component.

Cons

Integrating with other platforms and handling advanced marketing tasks was pretty challenging. And I found the process a bit too manual, especially when it comes to importing or exporting contacts and setting up emails.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

6

A
Aliza

Trucking Accounting, 1-10 employees

Less than 6 months

5.0

“Needs better coordination”

Pros

I switched to Spotler when Really Simple Systems made the change, and honestly, it feels like they kept things pretty much the same from a user perspective.

Cons

I repeatedly requested customer service to contact me because I could not reach them, but no one ever called me back.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

3

Functionality

10

View All 115 Reviews

Frequently Asked Questions

Does Really Simple Systems CRM offer an API?

Yes, it does offer API access.

What language does Really Simple Systems CRM support?

It only supports English.

What other apps does Really Simple Systems CRM integrate with?

Really Simple Systems CRM software integrates with HubSpot CRM Software, Oracle NetSuite CRM, Salesforce Sales Cloud, Microsoft Dynamics 365, Workbooks CRM Application and many more.

What types of pricing plans does Really Simple Systems CRM offer?

Really Simple Systems CRM price starts at €165.00/month. Contact us to get a tailored Really Simple Systems CRM cost estimate.

Who are the typical users of Really Simple Systems CRM?

Really Simple Systems CRM features are used across many industries such as, logistics, nonprofit, hospitality, entertainment, social services, healthcare, and tourism.

What level of support does Really Simple Systems CRM offer?

It offers support through email, phone, ticketing system, help center, and chatbot.

Does Really Simple Systems CRM have a mobile app?

No, it does not have a mobile app.