Really Simple Systems CRM Software Reviews

“An organizational lifesaver

Pros

It keeps all my information perfectly organized and puts every contact detail right at my fingertips, along with a complete history of all our interactions.

Cons

Since the recent updates, there is hardly anything I do not like about it!

“Great CRM for beginners

Pros

It is quite intuitive and includes all the fundamental features we did expect from a CRM, plus an email campaign component.

Cons

Integrating with other platforms and handling advanced marketing tasks was pretty challenging. And I found the process a bit too manual, especially when it comes to importing or exporting contacts and setting up emails.

“Needs better coordination

Pros

I switched to Spotler when Really Simple Systems made the change, and honestly, it feels like they kept things pretty much the same from a user perspective.

Cons

I repeatedly requested customer service to contact me because I could not reach them, but no one ever called me back.

“Works well but looks quite outdated

Pros

The free trial allowed me to explore the software and test it out. I was able to run a test email marketing campaign, and it worked well.

Cons

User interface is very unappealing and definitely needs a redesign. And even though there is a tutorial available I feel like it still could be made more user-friendly.

“RSS is an excellent platform

Pros

It is easy to use and it tracks my workload well which helps me track my productivity.

Cons

There is nothing I would like to change. It is a very good software and works well for me.

“RSS has been the best among all we've tried

Pros

True to its name, its really simple to use. I enjoy adding custom fields, customizing the dashboard, integrating marketing automation with the CRM and attaching documents to records.

Cons

I did like to have the option to add new job titles without having to leave contact creation and go into settings. It would also be helpful to view documents in a pop-up window rather than having to download them.

“Just getting started, so can't say much

Pros

One thing I like the most is that the software provides me with a single place to store contacts and partner information.

Cons

Email marketing is not as streamlined as I did prefer and the setup process takes longer than it should.

“RSS is a complete tool

Pros

With hundreds of clients, I can find a name and all related information with just a click. Adding a data field is quick and the reports help me monitor growth and opportunities. In short Really Simple Systems has been a key tool in managing my business.

Cons

I wish there was a way for me to scroll through client names without having to input them each time.

“Good, but it still has room to grow

Pros

About Really Simple Systems I like the option to upgrade to Enterprise without needing to have 20 or 50 staff members.

Cons

I have never quite mastered Zapier so now I am having trouble connecting it with other systems like WordPress, Event Espresso and WPForms.

“Delivers exactly as promised

Pros

It's been really good, especially the customer support. Also it covers everything I need in a CRM system.

Cons

RSS is a bit clunky in places but overall, it get the job done as I expected.

“Makes my job simple

Pros

Setting up tasks and scheduling them is very easy and I love how easy it is to use the communication tracking feature. It makes things so simple for me.

Cons

There is limitation that I cannot use a contact in more than one account which is not great.

“RSS is reliable software

Pros

Really Simple Systems is a great system and is very user-friendly too. Also I found email marketing simple and easy to manage.

Cons

Its not an all around perfect system but I was impressed and would recommend it.

“I like it!

Pros

I like how easily I can log and organize emails to clients using the codes.

Cons

Sometimes the CRM stops syncing emails without notifying me so I have to manually add emails which can be frustrating and time consuming.

“User-friendly software

Pros

Really Simple Systems is easy to navigate and use. I dinf opportunities tracking also quite simple with this software.

Cons

When it comes to functionality, I feel like it is too basic for my needs.

“Does the job...

Pros

Importing contacts and keeping them updated is not a hassle anymore for me.

Cons

RSS does not manage inbound emails as well as I had hoped.

“Pricey but worth every penny

Pros

Without a doubt the multiple customization options and ease of use of the tool stand out to me the most.

Cons

The free version is perhaps too limited. Still I can see its potential and it would be interesting to test more features of the tool.

“Invest, and you will not regret

Pros

Displaying statistics from campaigns is pretty simple for me.

Cons

I cannot import HTML code which would make creating campaigns quicker especially since copying a previous campaign isn't easy.

“Customer support is superb

Pros

Ease of use, the quality of design and the excellent customer care is something I value the most.

Cons

Like with all CRMs, it takes me a little while to get used to the program.

“All-in-one information hub

Pros

RSS has helped me a lot in organizing all the customer information. As our business grows, my team knows where to find the information they need and can easily update the system with new data. It keeps everyone informed with up to date information.

Cons

I did like a way to be alerted when contracts are approaching renewal.

“Easy to use

Pros

Really Simple Systems system has been fantastic for tracking workflows within my team mainly since our staff works from different locations and at various times. Plus managing handovers during absences has become easier which leads to better client interactions.

Cons

The email sync is great but the way the emails are displayed is not very easy to read. And when they auto-sync, they show up as block text instead of the way they look in Outlook, which makes going through past emails a bit of a hassle.

“Say goodbye to manual tracking

Pros

I have started using RSS CRM to keep track of performer details for my events. Setting it up, customizing it and using it has been so easy. And yes I have recommended it to fellow promoters and they are beginning to see the advantages too.

Cons

I am not sure what to say yet. Everything takes time to resolve the glitches but so far, its going well.

“Wonderful organization for customer evidence, effective email management and sales track

Pros

RSS.CRM is an invaluable tool for me to organize and access all customer data and communication lists in one place. It provides top notch customer relationship management and email management feature, which are essential for finding new opportunities. With RSS.CRM I can easily add detailed information to each record which includes contact details and notes. Task assignment also helps me track and share ideas with my team improving customer interactions and exploring new ways to enhance relationship management. The integration with various email systems allows me to respond to customer requests and send promotional offers in an organized manner. Additionally, RSS.CRMs reports help me track opportunities, link them to campaigns, identify product development needs and continuously review our marketing strategy.

Cons

With RSS I find it difficult to allocate certain fields when creating menus and I see potential for further improvements and automation in tracking and sending emails to make the process more effective.

“I enjoy Really Simple!

Pros

With Really Simple Systems it is very easy to organize and access to client files and reports.

Cons

The language used can be a bit confusing. Some metrics and reports seem to use more European terms and not all reports or metrics are immediately easy for me to understand.

“Really Simple CRM is, in fact, Really Simple!

Pros

RSS CRM product is easy to use and implement. The best part is that it is cloud based and offers great value!

Cons

There is no initial integration with our other systems. We keep it separate for our sales team to focus on their pipelines and contacts.

“It does what is says on the tin, it's simple

Pros

RSS is very simple to use and I can customize the dropdowns and configure it to fit my requirements.

Cons

Does not autosave and I wish to have the ability to make it more customized as per my needs.

“Really Simple Systems Review

Pros

Software is very easy to use even on the road and allow me to keep track of visits.

Cons

It might be an option I have not discovered yet but I'd like a report that shows the last visit for each account.

“Best Contact Database Platform

Pros

I have found this tool really helpful for organizing all my company contacts. Seeing when the last update was made for each contact is a major benefit for me.

Cons

Search function needs improvement as I sometimes cannot find information when I search using keywords.

“Account Management

Pros

RSS helps me stay on top of all my clients and potential clients.

Cons

Everything meets my needs at the moment. Thank you.

“Great CRM that grows with you

Pros

When we started, we needed a system that was both simple to use and affordable. As our needs have grown, its been as easy as clicking a button to enable additional features on the platform. Its a fantastic tool.

Cons

At times it feels a bit simplistic using the base level of the account but there are many more options that I am just starting to explore.

“Right fit for our needs

Pros

RSS CRM has been a great starting point for tracking client relationships and new leads. Its not complex and is easy for me to learn.

Cons

The CRM system is quite customizable though I wish I could adjust a few more metrics on the main screen.

“Good For Sale Beginners

Pros

We needed a CRM for managing telesales that we have outsourced. It is when we discovered Really Simple Systems. It is really simple to set up and easy for me to guide users through it.

Cons

I have not faced any troubles so far while using this software.

“Really Simple Systems, should be rebranded Incredibly Powerful Systems

Pros

This CRM is very user-friendly and offers a wealth of support material which includes video tutorials to help me get started. At its basic level, it can be customized to meet my company's needs. It provides a fast and flexible customer database and can include pipeline and sales functions, along with automation and cloud storage options which I can add as needed.

Cons

Well it is not the best as I cannot bulk move customer tasks to a new date within the Task Window. If several tasks are not completed, it becomes time-consuming to individually reschedule each task. It would be very useful to select multiple tasks across various customers and set a new date for all of them.

“crm

Pros

Really Simple Systems is easy to use. Since I missed the training sessions it would be helpful if I could be invited to them again.

Cons

It sometimes takes a while to load, but I did happy that they added me to the webinars as I am eager to learn more about i.

“CRM without all the bullshit

Pros

Easy for me to use and implement and it does not have any unnecessary functions which is greta.

Cons

The distinction between accounts and contacts is not ideal. The system seems better designed for B2B rather than B2C.

“Makes our work easier and better

Pros

The software makes managing our work easier and helps me track customers which in turn improves our business productivity.

Cons

RSS system locked us out immediately when we missed a payment which impacted our teams work. It would be helpful to receive reminder emails in advance if we overlook an invoice.

“Really Simple!

Pros

Really Simple Systems is highly intuitive and easy to use. The reporting function is simply the best as it has the ability to customize activity fields.

Cons

It would be great if I could import different font styles into the marketing and newsletter functions.

“Excellent for our small business

Pros

We use it for tracking all our customer service and support history. I find it very easy to use and can add or remove fields as needed to fully customize it for our business. Also it is great for task management and recording service activities in the field or workshop.

Cons

There is nothing I dislike about it.

“Simple

Pros

It really is simple and easy for me to use.

Cons

I come across a few issues when uploading bulk data. Also I would like to see more informative tutorials videos regarding the software.

“Really Simple Systems Review

Pros

Software is fairly easy to use. However, the sales management section could improve, especially in terms of leaving comments and notes which I feel lets the whole system down.

Cons

The emailer is not simple as I expected like adjusting fonts and spacing is challenging and its not always clear if mistakes are made. I had to ensure all fonts were the same. Additionally, recording sales contacts' conversations is quite weak.

“Good simple system, it does what it says on the tin

Pros

I find it really amazing and I also like the built-in marketing function.

Cons

I would love to see more tutorials on reporting.

“The CRM that evolves as your business does

Pros

The support is excellent and the system literally grows in capability and functionality as my business expands.

Cons

It would be helpful to format fonts within the system (such as bold, italic, highlight, etc.), and the server can be a bit slow.

“Does what it says on the tin

Pros

Its simple for me to learn and use on a daily basis.

Cons

I cannot pull a report that combines all account and contact details due to the current setup. The Delete and Edit buttons should be reversed why is Delete the first option? I mostly edit rather than delete. When adding a new account, the Comments Box should be long and thin rather than short and wide; it unnecessarily pushes the page off the screen. The recent price increase has made one of my clients consider switching products.

“Happy overall

Pros

I am very much pleased with what RSC offers and how it helps with our daily business management.

Cons

I did prefer more functionality for tracking task progress. It would be helpful to have a prompt when tasks are overdue or require immediate attention.

“Ideal SMB CRM

Pros

The quality of customer service is outstanding. They usually tailor my reports and fields to my needs within a day which is especially useful for small and medium-sized businesses where staff often multitask.

Cons

I find the feature for linking accounts a bit confusing. However considering the benefits and support provided this issue is outweighed by the overall advantages of the product.

“Overview of the Really Simple Systems CRM tool

Pros

RSS CRM is an excellent choice for small and medium-sized businesses needing a simple, user friendly CRM solution. Its ease of use and customization options make it a popular choice for me.

Cons

The settings sub-system can be a bit confusing at times but its not a major issue for me.

“Manage your relationships

Pros

Managing customer relationships is important in this era where handling customer data has become essential for any organization. Well Really Simple Systems helps us in this department.

Cons

Improving the UI/UX is crucial for understanding how clients respond to and use the tool. Enhancing this aspect will be very beneficial.

“A good CRM for managing customer relationships, sales, and much more.

Pros

Really Simple Systems interface is use friendly for me. The platform is designed to be intuitive and easy to navigate which helps me get started quickly. Additionally, Really Simple Systems CRM provides a range of training and support resources which includes video tutorials, webinars and a knowledge base, which help me maximize the platforms potential. The affordability is another major benefit; the entry-level plan is free which is a great option for small businesses just starting out.

Cons

One of my main concerns with Really Simple Systems CRM is its limited customization options. While it offers various features and functionalities, I cannot tailor it as much as I'd like to fit my unique needs. Another drawback is its limited integrations. Although it connects with several popular tools, it may not be compatible with all the tools I use which could make integration into my existing tech stack challenging.

“Really Simple System CRM: Pros and Cons Review

Pros

I found Really Simple Systems CRM very intuitive and user-friendly. Setting it up and using it was simple and I could customize it to fit my specific needs. The customer service was excellent and always available to answer my questions and help when needed. I also liked that the system was affordable and scalable to fit my budget.

Cons

The user interface can be clumsy and confusing for me. There are no options to customize the user interface or reports. The mobile app is quite basic and does not sync with the desktop version. Additionally, there is no integration with third-party applications.

“Powerful contact management tool!

Pros

The contact management capabilities are exceptionally powerful, they give us complete control and visibility over every relationship. What really gives me confidence is the rock-solid security, it ensures all our sensitive client information remains protected and compliant.

Cons

I feel like it would be helpful to have a user guide for people who are not very experienced with this type of software.

“All client details in one spot

Pros

My favorite part is having all my client details in one spot so I can instantly see their status. I also love being able to assign tasks to my team and track what's been finished.

Cons

Setting everything up for our unique business processes was a bit challenging at first but the support team was amazing at helping us customize it for our specific needs.