Last Updated Oct 26, 2025
Key Takeaways
Insights from verified Software Finder Reviews from the past 7 years
Care360, now Quest Diagnostics EHR, is a web-based solution for physicians and clinical staff in ambulatory settings. This healthcare tool is praised for its intuitive workflow and efficient scheduling, although some users note occasional performance issues. In 2025, Quest Diagnostics partnered with Epic to enhance lab ordering, reporting, and EHR interoperability across healthcare systems.
Our Verdict
Care360 is well-suited for small to mid-sized healthcare practices that prioritize seamless lab connectivity and streamlined daily operations. Its flexible, quote-based pricing allows practices to align costs with their operational scale, though smaller clinics may find custom plans less predictable. Overall, it’s a reliable choice for providers seeking dependable data verification tools and streamlined lab workflows.
Overall Rating
Based on 22 users reviews
3.2
Rating Distribution
Positive
50%
Neutral
41%
Negative
9%
Starting Price
Custom
Care360 EMR Specifications
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
What Is Care360 EMR?
Care360, now known as Quest Diagnostics EHR, is a web-based electronic health record (EHR) solution designed for ambulatory services.
It offers a range of features, including eligibility inquiry, SOAP notes, medical billing modules, radiology information system (RIS), and more. Users can access a patient's medical data anytime, anywhere.
This secure, mobile, and comprehensive software solution helps medical practices work efficiently while improving their revenue cycle performance.
Moreover, customizable templates, electronic lab management functionalities, and e-prescribing are also available, ensuring high-quality patient care and practice efficiency.
How Much Does Care360 EMR Cost?
Care360 Integrations
The platform supports integration with various platforms. It includes:
- Epic
- Cerner
- Siemens
- Workday
- PeopleSoft
How Does Care360 Work?
Here's how you can get started with the software after its successful implementation:
- Log in to the software using your credentials
- Enter a patient's health information using the software’s modules
- Access practice management tools to simplify administrative workflows
- Track a patient's progress using personal health record features
- Place lab orders electronically with built-in insurance eligibility checks to streamline the process
- Write and manage prescriptions electronically to reduce errors and facilitate refills
- View longitudinal lab results and generate custom reports with cumulative graphing functions
- Share patient information securely with other healthcare providers also using Care360
- Track clinical guidelines, flag abnormal results, and generate reports on key metrics
Care360 Use Cases
Based on our review of user feedback and Care360’s current functionalities, we have identified several scenarios in which the software proves highly effective for healthcare providers and clinical practices seeking reliable data accessibility, seamless lab integration, and efficient patient record management:
Independent Practices Managing High Lab Volumes
Care360 is well-suited for small to mid-sized practices that handle frequent diagnostic and laboratory testing. The software allows independent practitioners to maintain accurate patient records while enhancing the efficiency of lab result management.
Multi-Physician Clinics Requiring Shared Patient Access
Group practices benefit from Care360’s centralized patient database, which provides multiple physicians with real-time access to patient charts, lab results, and treatment plans. This shared data environment promotes coordinated care among specialists, allowing them to make informed clinical decisions while avoiding redundant tests and documentation.
Facilities That Priortize Compliance And Data Security
Healthcare organizations operating in highly regulated environments appreciate Care360’s compliance with HIPAA standards and secure data exchange. The platform’s strong security framework supports safe communication and patient data management, making it a strong fit for practices prioritizing confidentiality and adherence to data protection regulations.
Clinics Seeking Simplified e-Prescribing And Order Management
Care360 is an ideal solution for clinics aiming to modernize their prescription processes without adopting a complex system. Its electronic ordering and e-prescribing capabilities help reduce errors commonly associated with handwritten prescriptions.
Care360 User Sentiment
Most Positive Sentiments | Least Positive Sentiments |
Ease of Workflow & Productivity Reviewers often describe the platform as “easy to manage for daily operations once you understand its layout.” | Inconsistent Customer Support Responsiveness 10% were Positive 75% were Negative 15% were Neutral One user stated that, “A smoother experience and better support response would go a long way in making Care360 easier to work with.” |
Easy Scheduling As one user noted, “I like that I can easily change the type of specimen test a patient is taking just by going to the requisition log.” | Limited Customization & Integration Flexibility 15% were Positive 70% were Negative 15% were Neutral |
Accuracy & Data Verification Tools One reviewer shared, “I like that when you enter a patient’s insurance details, the system instantly flags if the ID number doesn’t match that specific insurance. | Concerns Regarding System Performance & Speed 5% were Positive 85% were Negative 10% were Neutral One user reported that, “Lots of updates/shutdowns. Usually every few weekends have.” |
Is Care360 Right For You?
If you are looking for a comprehensive software solution for your medical practice, Care360 may be the right fit for you. With a network of over 300,000 physicians, it offers integrated patient scheduling and medical billing modules.
Designed by Quest Diagnostics, this web-based system is compatible with the iPad, offering features such as e-prescribing to help healthcare providers share prescriptions with the hospital's pharmacy or any drug store of the patient's choice. The robust platform helps medical staff meet Meaningful Use requirements, streamline workflows, and reduce error rates.
Care360 EMR ensures accessibility through various devices, including smartphones, laptops, and tablets. The vendor's full-featured EHR and practice management solutions offered at a reasonable price point make it a smart choice for organizations looking to enhance the patient experience through coordinated, technology-enabled care.
Hospital systems, healthcare professionals, and patients can easily submit online contact requests to get support for their issues. Moreover, Care360's advanced tracking and reporting tools help identify patient and practice trends, facilitate government and payer reporting, and display aggregate results by patient, practice, ordering physician, or test.
Ready to take the next step? Browse Care360 EMR reviews or call us at (661) 384-7070 to discuss your specific needs.
Care360 EMR Features
This feature enables healthcare providers to electronically send prescriptions directly to pharmacies, streamlining the medication ordering process. With just an electronic script writing tool, users can securely transmit prescriptions to reduce errors and enhance overall prescription efficiency. This feature enhances patient safety and convenience by enabling faster access to prescribed medications.
The software includes scalable reporting capabilities to help physicians generate laboratory reports, medical histories, and other necessary documentation. It empowers healthcare professionals to efficiently compile and analyze data, facilitating informed decision-making, and optimized patient care.
Quest Diagnostics’ Care360 simplifies lab test ordering with its intuitive electronic ordering feature. It offers a user-friendly interface for quick and accurate test requests and supports features like the Medicare logic rules engine and insurance eligibility verification to ensure accuracy. Additionally, users can generate lists of frequently ordered tests to further streamline the process.
The software provides a comprehensive clinical repository, offering a detailed view of patients’ medical profiles. From demographics to medication history, allergies, and longitudinal lab results, all information is electronically available and logically organized for easy access. Additionally, it accommodates supplemental data like hospital discharge summaries, radiology reports, and clinical notes, ensuring a complete patient record.
Care360’s patient portal, 'MyQuest’ allows patients and providers to connect with each other. Patients can also track their lab results, medication details, and overall health using the personal health record features through the software’s HIPAA-compliant interface.
