Last Updated Oct 26, 2025

Key Takeaways

Insights from verified Software Finder Reviews from the past 7 years

Care360, now Quest Diagnostics EHR, is a web-based solution for physicians and clinical staff in ambulatory settings. This healthcare tool is praised for its intuitive workflow and efficient scheduling, although some users note occasional performance issues. In 2025, Quest Diagnostics partnered with Epic to enhance lab ordering, reporting, and EHR interoperability across healthcare systems.

Our Verdict

Care360 is well-suited for small to mid-sized healthcare practices that prioritize seamless lab connectivity and streamlined daily operations. Its flexible, quote-based pricing allows practices to align costs with their operational scale, though smaller clinics may find custom plans less predictable. Overall, it’s a reliable choice for providers seeking dependable data verification tools and streamlined lab workflows.

Overall Rating

Based on 22 users reviews

3.2

Rating Distribution

Positive

50%

Neutral

41%

Negative

9%

startingPriceDollar iconstartingPriceS icon
Starting Price
Custom

Care360 EMR Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integration

Patient Portal

View All Specifications

What Is Care360 EMR?

Care360, now known as Quest Diagnostics EHR, is a web-based electronic health record (EHR) solution designed for ambulatory services.

It offers a range of features, including eligibility inquiry, SOAP notes, medical billing modules, radiology information system (RIS), and more. Users can access a patient's medical data anytime, anywhere.

This secure, mobile, and comprehensive software solution helps medical practices work efficiently while improving their revenue cycle performance.

Moreover, customizable templates, electronic lab management functionalities, and e-prescribing are also available, ensuring high-quality patient care and practice efficiency.

How Much Does Care360 EMR Cost?

Pricing varies based on your specific requirements. Get in touch with us for a personalized Care360 pricing quote tailored to your unique needs and budget.

Care360 Integrations

The platform supports integration with various platforms. It includes:

  • Epic
  • Cerner
  • Siemens
  • Workday  
  • PeopleSoft

How Does Care360 Work?

Here's how you can get started with the software after its successful implementation:

  • Log in to the software using your credentials
  • Enter a patient's health information using the software’s modules
  • Access practice management tools to simplify administrative workflows
  • Track a patient's progress using personal health record features
  • Place lab orders electronically with built-in insurance eligibility checks to streamline the process
  • Write and manage prescriptions electronically to reduce errors and facilitate refills
  • View longitudinal lab results and generate custom reports with cumulative graphing functions
  • Share patient information securely with other healthcare providers also using Care360
  • Track clinical guidelines, flag abnormal results, and generate reports on key metrics
Schedule a free Care360 demo today to explore the software’s full range of functionalities – Hurry up! Limited slots are available.

Care360 Use Cases 

Based on our review of user feedback and Care360’s current functionalities, we have identified several scenarios in which the software proves highly effective for healthcare providers and clinical practices seeking reliable data accessibility, seamless lab integration, and efficient patient record management: 

Independent Practices Managing High Lab Volumes 

Care360 is well-suited for small to mid-sized practices that handle frequent diagnostic and laboratory testing. The software allows independent practitioners to maintain accurate patient records while enhancing the efficiency of lab result management. 

Multi-Physician Clinics Requiring Shared Patient Access 

Group practices benefit from Care360’s centralized patient database, which provides multiple physicians with real-time access to patient charts, lab results, and treatment plans. This shared data environment promotes coordinated care among specialists, allowing them to make informed clinical decisions while avoiding redundant tests and documentation. 

Facilities That Priortize Compliance And Data Security 

Healthcare organizations operating in highly regulated environments appreciate Care360’s compliance with HIPAA standards and secure data exchange. The platform’s strong security framework supports safe communication and patient data management, making it a strong fit for practices prioritizing confidentiality and adherence to data protection regulations. 

Clinics Seeking Simplified e-Prescribing And Order Management 

Care360 is an ideal solution for clinics aiming to modernize their prescription processes without adopting a complex system. Its electronic ordering and e-prescribing capabilities help reduce errors commonly associated with handwritten prescriptions. 

Care360 User Sentiment 

Most Positive Sentiments 

Least Positive Sentiments

Ease of Workflow & Productivity
60% were Positive
15% were Negative
25% were Neutral
 
Users note that Care360 offers a straightforward workflow once they become familiar with the system.

Reviewers often describe the platform as 

 “easy to manage for daily operations once you understand its layout.”

Inconsistent Customer Support Responsiveness

10% were Positive

75% were Negative

15% were Neutral
 
Several reviewers mention inconsistent response times and limited follow-up from the platform's customer support team. Users have reported delays in resolving technical issues.

One user stated that,

 “A smoother experience and better support response would go a long way in making Care360 easier to work with.”

Easy Scheduling
70% were Positive
10% were Negative
20% were Neutral
 
Users report that scheduling and updating patient records are both smooth and efficient.

As one user noted, 

 “I like that I can easily change the type of specimen test a patient is taking just by going to the requisition log.”

Limited Customization & Integration Flexibility

15% were Positive

70% were Negative

15% were Neutral
 
While Care360 integrates effectively with Quest Diagnostics, users report limited flexibility in connecting with other third-party applications or customizing workflows.

Accuracy & Data Verification Tools
70% were Positive
15% were Negative
15% were Neutral
 
Users value Care360’s built-in validation tools for verifying insurance and patient information.

One reviewer shared, 

 “I like that when you enter a patient’s insurance details, the system instantly flags if the ID number doesn’t match that specific insurance.

Concerns Regarding System Performance & Speed

5% were Positive

85% were Negative

10% were Neutral
 
Many reviewers report frequent system slowdowns, delayed page loads, and occasional crashes.

 One user reported that,

 “Lots of updates/shutdowns. Usually every few weekends have.”

Is Care360 Right For You?

If you are looking for a comprehensive software solution for your medical practice, Care360 may be the right fit for you. With a network of over 300,000 physicians, it offers integrated patient scheduling and medical billing modules.

Designed by Quest Diagnostics, this web-based system is compatible with the iPad, offering features such as e-prescribing to help healthcare providers share prescriptions with the hospital's pharmacy or any drug store of the patient's choice. The robust platform helps medical staff meet Meaningful Use requirements, streamline workflows, and reduce error rates.

Care360 EMR ensures accessibility through various devices, including smartphones, laptops, and tablets. The vendor's full-featured EHR and practice management solutions offered at a reasonable price point make it a smart choice for organizations looking to enhance the patient experience through coordinated, technology-enabled care.

Hospital systems, healthcare professionals, and patients can easily submit online contact requests to get support for their issues. Moreover, Care360's advanced tracking and reporting tools help identify patient and practice trends, facilitate government and payer reporting, and display aggregate results by patient, practice, ordering physician, or test.

Ready to take the next step? Browse Care360 EMR reviews or call us at (661) 384-7070 to discuss your specific needs.

Care360 EMR Features

This feature enables healthcare providers to electronically send prescriptions directly to pharmacies, streamlining the medication ordering process. With just an electronic script writing tool, users can securely transmit prescriptions to reduce errors and enhance overall prescription efficiency. This feature enhances patient safety and convenience by enabling faster access to prescribed medications.

See How It Works

The software includes scalable reporting capabilities to help physicians generate laboratory reports, medical histories, and other necessary documentation. It empowers healthcare professionals to efficiently compile and analyze data, facilitating informed decision-making, and optimized patient care.

See How It Works

Quest Diagnostics’ Care360 simplifies lab test ordering with its intuitive electronic ordering feature. It offers a user-friendly interface for quick and accurate test requests and supports features like the Medicare logic rules engine and insurance eligibility verification to ensure accuracy. Additionally, users can generate lists of frequently ordered tests to further streamline the process.

See How It Works

The software provides a comprehensive clinical repository, offering a detailed view of patients’ medical profiles. From demographics to medication history, allergies, and longitudinal lab results, all information is electronically available and logically organized for easy access. Additionally, it accommodates supplemental data like hospital discharge summaries, radiology reports, and clinical notes, ensuring a complete patient record.

See How It Works

Care360’s patient portal, 'MyQuest’ allows patients and providers to connect with each other. Patients can also track their lab results, medication details, and overall health using the personal health record features through the software’s HIPAA-compliant interface.

See How It Works

Pros And Cons of Care360 EMR

Pros

  • Cloud-based system enhances accessibility and flexibility

  • The software is customizable to suit various workflow requirements

  • Efficient e-prescribing feature enhances medication management

  • Scalable reporting capabilities offer valuable insights for decision-making

  • Seamless integration with Quest Diagnostics lab services

Cons

  • Potential learning curve for new users

  • Integration challenges with existing software systems may arise

  • Customer support response times may vary

Care360 EMR Reviews

Total 22 reviews

3.2

All reviews are from verified customers

Rating Distribution

5

Stars

14%

4

Stars

36%

3

Stars

14%

2

Stars

27%

1

Stars

9%

Share your experience

C

Carl

Health, Wellness and Fitness, 500+ employees

4.0
January 2024

It really boosts our overall productivity

Pros

With features like scheduling, billing management, e-prescription, and reporting tools, the Quanum EHR software system greatly enhances my daily productivity.

Cons

The system tends to slow down temporarily whenever an update takes place.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

D

Dan

The Family Hospital, 51-100 employees

5.0
May 2022

the care in their name is real

Pros

The best thing about this company is the customer support they provide. They make sure we feel heard and send someone over to fix the issue right away. Impressive work.

Cons

The software has some bugs but we are willing to wait for them to be taken care of.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

D

Dustin

Edmonton Family Hospital, 1-10 employees

4.0
April 2022

Customer support should improve

Pros

It does everything related to practice management and patient check-in. We no longer need any paper. Finally!

Cons

There are no font options in the report writing tool and some more options could be great as well.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

Frequently Asked Questions

No, Care 360 does not offer a free trial.

Yes, Care 360 Quest supports mobile devices.

The software offers flexible pricing plans that can be customized according to your unique requirements. Request a custom Care360 EMR pricing quote today!

The main features of Care 360 EMR include electronic medical records, e-prescribing, patient portal, clinical repository, electronic ordering, billing template, lab integrations, Quanum practice solutions, and reporting tools.

Care360 Quest has a good customer support functionality rating and offers various avenues for assistance. This includes email, phone support, and online resources such as FAQs and user guides.

The software does not include a flexible billing system. Users cannot upload patient notes for multiple doctor visits. They cannot even create customized templates. Quest Care amb360 does not support integration with any labs other than Quest Diagnostics. Moreover, it does not let users rename or edit documents.

The typical users of the software include healthcare professionals, laboratory managers, patients, and business leaders.

The platform primarily supports the English language.

The platform supports integration with a range of systems, including Epic, Cerner, Siemens, and Workday.

Yes, the software offers API availability.

Not sure if Care360 EMR is the right fit?