Care360: Pricing, Free Demo & Features

Name: Care360 EMR
Rating: 3.2 (22 reviews)

Last Updated Jul 17, 2026

Key Takeaways

Generated from the text of customer reviews

Care360 is a web-based solution designed for physicians and clinical staff in ambulatory settings. The platform is praised for its intuitive workflow and efficient scheduling, although some users note occasional performance issues. In 2025, Quest Diagnostics partnered with Epic to enhance lab ordering, reporting, and EHR interoperability across healthcare systems.

Our Verdict

Care360 is well-suited for small to mid-sized healthcare practices that prioritize smooth lab connectivity and efficient daily operations. Its flexible, quote-based pricing allows practices to align costs with their operational scale, though smaller clinics may find custom plans less predictable. Overall, it’s a reliable choice for providers seeking dependable data verification tools and well-organized lab workflows.

Overall Rating

Based on 22 users reviews

3.2

All Reviews

Rating Distribution

Positive

50%

Neutral

41%

Negative

Starting Price

Custom

Product Snapshot

Care360 EMR Specifications

Appointment Management/Scheduling
e-Prescriptions
Lab Integrations
Patient Portal
Mobile App
Telemedicine
Billing and Invoicing
Claims Management
Customizable Forms
Patient Demographics

View All Specifications

What Is Care360 EMR?

Care360, part of the now-discontinued Quest Quanum, is a web-based electronic health record (EHR) solution designed for ambulatory services.

It offers a range of features, including eligibility inquiry, SOAP notes, medical billing modules, radiology information system (RIS), and more. Users can access a patient's medical data anytime, anywhere.

This secure, mobile accessible, and comprehensive software solution helps medical practices work efficiently while improving their revenue cycle performance.

Moreover, customizable templates, electronic lab management functionalities, and e-prescribing are also available, ensuring high-quality patient care and practice efficiency.

What Is Care360 EMR Best For?

Care360 is best for streamlining practice workflows with its centralized dashboard, which keeps everything organized in one place. Staff can work more efficiently with fewer manual tasks, leading to smoother operations and a more organized patient care experience.

How Much Does Care360 EMR Cost?

Care360 EMR price typically starts at around $450/provider/month. This base pricing is generally aimed at small to mid-sized healthcare practices, though the final cost can vary depending on factors such as the number of providers, selected features or modules, and the scale of deployment. Beyond the base subscription fee, organizations should also plan for the following estimated additional costs:

Implementation: Typically ranges from $5,000–$25,000 for initial system setup, configuration, and onboarding of clinical workflows
Data Migration: Generally ranges from $3,000–$15,000, depending on the volume and structure of patient records and legacy EHR systems
Training And Onboarding: Usually stands between $2,000–$10,000 for staff training, including providers, nurses, and administrative personnel
Integrations (API And Third-Party): Often ranges from $3,000–$20,000, depending on connections with billing systems, labs, pharmacies, and other healthcare platforms
Customization And Configuration: Typically ranges from $5,000–$20,000 for tailoring templates, clinical documentation workflows, and reporting features
Ongoing Support And Maintenance: Generally, starts at $1,000–$5,000 per year for premium support, updates, and dedicated account management

Care360 EMR is often viewed by users as a practical and scalable solution due to its integrated clinical and practice management tools. While the platform offers competitive per-provider pricing, organizations typically also consider implementation, data migration, and support costs when evaluating its long-term value.

Get in touch with us for a personalized Care360 pricing quote tailored to your unique needs and budget.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

Care360 Integrations

The software supports integration with various platforms, including:

How Does Care360 Work?

Here's how you can get started with the software after its successful implementation:

Log in to the software using your credentials
Enter a patient's health information using the software’s modules
Access practice management tools to simplify administrative workflows
Track a patient's progress using personal health record features
Place lab orders electronically with built-in insurance eligibility checks to streamline the process
Write and manage prescriptions electronically to reduce errors and facilitate refills
View longitudinal lab results and generate custom reports with cumulative graphing functions
Share patient information securely with other healthcare providers also using Care360
Track clinical guidelines, flag abnormal results, and generate reports on key metrics

Schedule a free Care360 demo today to explore the software’s full range of functionalities.

Who Is Care360 For?

The software is primarily designed for medical practices and healthcare professionals, including:

Laboratory managers
Business leaders
Clinical staff
Physicians and independent practitioners
Ambulatory practices

Care360 Use Cases

Based on our analysis of user feedback and Care360’s current functionalities, we have identified several scenarios in which the software proves highly effective for healthcare providers and clinical practices seeking reliable data accessibility, seamless lab integration, and efficient patient record management:

Independent Practices Managing High Lab Volumes

Care360 is well-suited for small to mid-sized practices that handle frequent diagnostic and laboratory testing. The software allows independent practitioners to maintain accurate patient records while enhancing the efficiency of lab result management.

Multi-Physician Clinics Requiring Shared Patient Access

Group practices benefit from Care360’s centralized patient database, which provides multiple physicians with real-time access to patient charts, lab results, and treatment plans. This shared data environment promotes coordinated care among specialists, allowing them to make informed clinical decisions while avoiding redundant tests and documentation.

Facilities That Priortize Strict Compliance And Data Security

Healthcare organizations operating in highly regulated environments appreciate Care360’s compliance with HIPAA standards and secure data exchange. The platform’s strong security framework supports safe communication and patient data management, making it a strong fit for practices prioritizing a high level of confidentiality and adherence to data protection regulations.

Clinics Seeking Simplified e-Prescribing And Order Management

Care360 is an ideal solution for clinics aiming to modernize their prescription processes without adopting a complex system. Its electronic ordering and e-prescribing capabilities help reduce errors commonly associated with handwritten prescriptions.

Care360 User Sentiment

Most Positive Sentiments	Least Positive Sentiments
Ease of Workflow & Productivity	Inconsistent Customer Support Responsiveness
60% were Positive 15% were Negative 25% were Neutral	10% were Positive 75% were Negative 15% were Neutral
Users note that Care360 offers a straightforward workflow once they become familiar with the system. Reviewers often describe the platform as “Easy to manage for daily operations once you understand its layout.”	Several reviewers mention inconsistent response times and limited follow-up from the platform's customer support team. Users have reported delays in resolving technical issues. One user stated that, “A smoother experience and better support response would go a long way in making Care360 easier to work with.”
Easy Scheduling	Limited Customization & Integration Flexibility
70% were Positive 10% were Negative 20% were Neutral	15% were Positive 70% were Negative 15% were Neutral
Users report that scheduling and updating patient records are both smooth and efficient. As one user noted, “I like that I can easily change the type of specimen test a patient is taking just by going to the requisition log.”	While Care360 integrates effectively with Quest Diagnostics, users report limited flexibility in connecting with other third-party applications or customizing workflows.
Accuracy & Data Verification Tools	Concerns Regarding System Performance & Speed
70% were Positive 15% were Negative 15% were Neutral	5% were Positive 85% were Negative 10% were Neutral
Users value Care360’s built-in validation tools for verifying insurance and patient information. One reviewer shared, “I like that when you enter a patient’s insurance details, the system instantly flags if the ID number doesn’t match that specific insurance.	Many reviewers report frequent system slowdowns, delayed page loads, and occasional crashes. One user reported that, “Lots of updates/shutdowns. Usually every few weekends have.”

Is Care360 Right For You?

If you are looking for a comprehensive software solution for your medical practice, Care360 may be the right fit for you. With a network of over 300,000 physicians, it offers integrated patient scheduling and medical billing modules.

Designed by Quest Diagnostics, this web-based system is compatible with the iPad, offering features such as e-prescribing to help healthcare providers share prescriptions with the hospital's pharmacy or any drug store of the patient's choice. The robust platform helps medical staff meet Meaningful Use requirements, streamline workflows, and reduce error rates.

Care360 EMR ensures accessibility through various devices, including smartphones, laptops, and tablets. The vendor's full-featured EHR and practice management solutions offered at a reasonable price point make it a smart choice for organizations looking to enhance the patient experience through coordinated, technology-enabled care.

Hospital systems, healthcare professionals, and patients can easily submit online contact requests to get support for their issues. Moreover, Care360's advanced tracking and reporting tools help identify patient and practice trends, facilitate government and payer reporting, and display aggregate results by patient, practice, ordering physician, or test.

Ready to take the next step? Browse Care360 EMR reviews or call us at (661) 384-7070 to discuss your specific needs.

Care360 EMR Features

Electronic Prescribing

This feature enables healthcare providers to electronically send prescriptions directly to pharmacies, streamlining the medication ordering process. With just an electronic script writing tool, users can securely transmit prescriptions to reduce errors and enhance overall prescription efficiency. This feature enhances patient safety and convenience by enabling faster access to prescribed medications.

See How It Works

Reporting Tools

The software includes scalable reporting capabilities to help physicians generate laboratory reports, medical histories, and other necessary documentation. It empowers healthcare professionals to efficiently compile and analyze data, facilitating informed decision-making, and optimized patient care.

See How It Works

Electronic Ordering

Quest Diagnostics’ Care360 software simplifies lab test ordering with its intuitive electronic ordering feature. It offers a user-friendly interface for quick and accurate test requests and supports features like the Medicare logic rules engine and insurance eligibility verification to ensure accuracy. Additionally, users can generate lists of frequently ordered tests to further streamline the process.

See How It Works

Clinical Repository

The software provides a comprehensive clinical repository, offering a detailed view of patients’ medical profiles. From demographics to medication history, allergies, and longitudinal lab results, all information is electronically available and logically organized for easy access. Additionally, it accommodates supplemental data like hospital discharge summaries, radiology reports, and clinical notes, ensuring a complete patient record.

See How It Works

Patient Portal

Care360 features a patient portal called 'MyQuest’, which allows patients and providers to connect with each other. Patients can also track their lab results, medication details, and overall health using the personal health record features through the software’s HIPAA-compliant interface.

See How It Works

Quest AI Companion

Quest AI Companion is an AI-powered feature built into the MyQuest patient portal that helps users understand their lab results more easily. It analyzes completed test reports and breaks complex medical language into plain, straightforward explanations. Additionally, Quest AI Companion is developed and operated within a fully HIPAA-compliant framework, upholding high standards of patient data security. Sensitive health information remains confidential and is not used for the development or training of public AI models.

See How It Works

Pros And Cons of Care360 EMR

A quick look at Care360 EMR's strengths and weaknesses to
help you decide if it's the right fit

Pros

Cloud-based system enhances accessibility and flexibility
The software is customizable to suit various workflow requirements
Efficient e-prescribing feature enhances medication management
Scalable reporting capabilities offer valuable insights for decision-making
Seamless integration with Quest Diagnostics lab services

Cons

Potential learning curve for new users
Integration challenges with existing software systems may arise
Customer support response times may vary

Care360 EMR Reviews

Insights from real users on Care360 EMR’s features,
performance, and overall experience.

Total 22 reviews

3.2

All reviews are from verified customers

Rating Distribution

Stars

14%

Stars

36%

Stars

14%

Stars

27%

Stars

Share your experience

Carl

Healthcare, 500+ employees

4.0

January 2024

“It really boosts our overall productivity”

Pros

With features like scheduling, billing management, e-prescription, and reporting tools, the Quanum EHR software system greatly enhances my daily productivity.

Cons

The system tends to slow down temporarily whenever an update takes place.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Dan

The Family Hospital, 51-100 employees

5.0

May 2022

“the care in their name is real”

Pros

The best thing about this company is the customer support they provide. They make sure we feel heard and send someone over to fix the issue right away. Impressive work.

Cons

The software has some bugs but we are willing to wait for them to be taken care of.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Dustin

Edmonton Family Hospital, 1-10 employees

4.0

April 2022

“Customer support should improve”

Pros

It does everything related to practice management and patient check-in. We no longer need any paper. Finally!

Cons

There are no font options in the report writing tool and some more options could be great as well.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 22 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Care360 offer a free trial?

No, Care 360 does not offer a free trial.

Does Care360 support mobile devices?

Yes, Care 360 Quest supports mobile devices.

How much does Care360 cost?

Care360 EMR price generally begins at $450/provider/month. Contact us to receive a customized Care360 cost quote designed to match your specific requirements.

What are the main features of Care360?

The main features of Care 360 EMR include electronic medical records, e-prescribing, patient portal, clinical repository, electronic ordering, billing template, lab integrations, Quanum practice solutions, and reporting tools.

What are the customer support functionality pros of Care360?

Care360 Quest offers strong customer support functionality rating and offers various avenues for assistance. This includes email, phone support, and online resources such as FAQs and user guides.

What are a few limitations of Care360?

The software does not include a flexible billing system. Users cannot upload patient notes for multiple doctor visits. They cannot even create customized templates. Quest Care 360 does not support integration with any labs other than Quest Diagnostics. Moreover, it does not let users rename or edit documents.

Who are the typical users of Care360?

The typical users of the software include healthcare professionals, laboratory managers, patients, and business leaders.

What languages does Care360 EHR support?

The platform primarily supports the English language.

What other apps does Care360 integrate with?

The platform supports integration with a range of systems, including Epic, Cerner, Siemens, and Workday.

Does Care360 offer an API?

Yes, the software offers API availability.