softwareCare360 EMR Software Reviews
21 Reviews
Overall Rating
3.1
21 Reviews
Rating Distribution
5
(3)
4
(7)
3
(3)
2
(6)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Overall Rating
3.1
21 Reviews
Rating Distribution
5
(3)
4
(7)
3
(3)
2
(6)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Filters
Specialty
Provider Size
Time Used
Care360 cares
Care360 cares
Pros
The best thing about this company is the customer support they provide. They make sure we feel heard and send someone over to fix the issue right away. Impressive work.
Cons
The software has some bugs but we are willing to wait them out to rectify them.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Dan
The Family Hospital, 50-99 employees
May 08, 2022
Good job
Good job
Pros
It does everything related to practice management and patient check-in. We no longer need any paper. Finally!
Cons
There are no font options in the report writing tool and some more options could be great as well.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Dustin
Edmonton Family Hospital, 2-9 employees
Apr 16, 2022
Not a fan
Not a fan
Pros
I like the fact that this is a browser-based system. Its much easier to understand and explain to the staff members plus the information is really easy to fill out and update.
Cons
Their billing template is very hard to get behind, also their customer support help is not much of a help at all.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
7
Melody
Walnut Street Health and Wellness, 2-9 employees
Mar 06, 2022
Not Advisable.
Not Advisable.
Pros
The format is very user friendly, you easily get the hang of stuff right from the start.
Cons
The customer support is close to being non-existent. It takes forever to connect to an operator and even longer for them to respond to you. Very unprofessional.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Catherine
Catherine Kirchner M.D. P.A., 2-9 employees
Apr 18, 2021
Its okay
Its okay
Pros
Its relatively easy to navigate your way through patients files. The information is managed in an organised, proper way.
Cons
Their customer support is lacking. They are not very responsive and take hours to connect. The system also slows down often.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Ashley
Partners in Family Practice, 10-49 employees
Apr 18, 2021
Unreliable
Unreliable
Pros
It gives you the liberty to use multiple screens at once.
Cons
The system overall is very slow. Its hard to use it everyday because it takes hours to update notes and to access patients records. Not very efficient.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
James
Sound Health Physicians, 2-9 employees
Apr 18, 2021
Disappointed!
Disappointed!
Pros
Honestly, Not a fan of this software. It is,however, easy to use and suitable for small practices.
Cons
We purchased this software because they offered free services in the beginning and the system, overall, was pretty decent to use. The free services provided were, however, not long lasting and the system started to crash more often. The customer support wasnt helpful at all! Very Disappointed
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
mahsa
bahrami medical center, 2-9 employees
Apr 18, 2021
Satisfactory
Satisfactory
Pros
I wouldnt say its the worst software out there because some of its features are really good and quite helpful for new users.
Cons
There is a definite room for improvement,their telephone system is the worst; it takes forever to fix your problem. Overall, its not a very easy software to deal with.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Jacque
Regional Cardiac Arrhythmia, 2-9 employees
Apr 03, 2021
Not worth the trouble
Not worth the trouble
Pros
It is easy to use when it works. Your patient charts and lab reports are separated into different tabs.
Cons
The scheduler is horrible and not at all easy to use. Customer service is abhorrent and they have employed the worst possible people.
Ease of use
6
Value for money
4
Customer Support
5
Functionality
4
Lottie
General Mills Hospital , 2-9 employees
Mar 27, 2021
Not a good solution
Not a good solution
Pros
It has a customizable patient chart with auto-fill fields.
Cons
The software cannot be integrated with other programs for lab reports and accounting.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
4
Bill
United Cancer Research, 10-49 employees
Mar 22, 2021
Care360 performs in every module
Care360 performs in every module
Pros
Great for viewing orders from labs and updating patients reports.
Cons
It does not have all the features that other software do but the ones that are present work fairly well.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Alex
PACS Hospital, 1000+ employees
Mar 18, 2021
Works fast
Works fast
Pros
The software has a smooth interface and it quickly locates the records you are looking for.
Cons
It is a little tricky to get used to the layout. I would say the design is not very intuitive.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Jared
LPN Illinois, 10-49 employees
Mar 16, 2021
The server is always down now
The server is always down now
Pros
It is not bad in terms of usability. You can customize the charts and it will remember your choices for the next time.
Cons
It is not able to search for pharmacies and the server is always down which means the software continues to load and we cannot get any work done.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Stephen
ALB Physician, 2-9 employees
Mar 13, 2021
This is a good EHR software
This is a good EHR software
Pros
We are able to add files and upload results instantly to the portal. The customer service is quick to respond to our calls.
Cons
The billing feature is not that great and there is always some issue with the bill which we are able to fix but it causes a hassle.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Jacque
Homely Medical Associates, 2-9 employees
Mar 13, 2021
Lab integration is great
Lab integration is great
Pros
As a mental health institute we needed lab reports to be included in our EMR software and this one has a module that allows us to access all the results in one place.
Cons
The patient portal is difficult to access and our patients complain of receiving errors when trying to see their reports.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Yasir
Everest Mental Wellness, 10-49 employees
Mar 12, 2021
No complaints!
No complaints!
Pros
It has been working well and our staff has quickly learned how to be more efficient with the electronic medical records.
Cons
There were initially some issues with the report writing but the customer service took care of it so we do not have any complaints.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Omarion
West Beach Medical Center, 10-49 employees
Mar 09, 2021
Continues to get worse
Continues to get worse
Pros
It is a cloud-based software so I do not need to backup files on a server and can also access the program from wherever I want.
Cons
It is getting very slow and I have to click on each item multiple times to access it. There are also some glitches with the iPad version and it does not let me edit reports.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
6
James
Riverside Health and Wellness, 2-9 employees
Mar 07, 2021
Dont buy this software
Dont buy this software
Pros
It can be integrated with Quest Lab however, that is not much of a pro because even free software offers that.
Cons
We were offered this software by Quest Diagnostics free of charge in exchange for user feedback and now our employees are so used to it they are not willing to make the switch. The software has wasted so much of our time and the customer service is very hard to get in touch with.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
4
Mahsa
Bally Clinic, 2-9 employees
Mar 05, 2021
Robust tool
Robust tool
Pros
It is anything but difficult to use and the adaptability of using this product is extraordinary. The best piece of this product is that patients can get to their labs from anyplace. It’s a portable and simple to use the tool. I highly recommend this.
Cons
It is the best system up until this point. There is nothing that I hate about it.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
ayesha
doctors united, 51-200 employees employees
Mar 04, 2019
Care360
Care360
Pros
Information is generally simple to discover in this system. We use an extension with our EMR, so it pulls up the right patient information when entering the labs.
Cons
Client support at times needs to move us on different occasions before we can find the solution we need. At the point when we have another patient their data doesnt connect so it requires some investment to enter them into the system.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Ashley
Partners in Family Practice, 11-50 employees employees
Feb 11, 2019
Gets the job done
Gets the job done
Pros
The software is really great especially with regards to the survey and requesting labs for either patients or providers.
Cons
There are so many options that many other EMRs offer and care360 is just lacking here.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Alex
Moffitt Cancer Center, 5,001-10,000 employees employees
Dec 19, 2018
Filters
Care360 cares
Care360 cares
Pros
The best thing about this company is the customer support they provide. They make sure we feel heard and send someone over to fix the issue right away. Impressive work.
Cons
The software has some bugs but we are willing to wait them out to rectify them.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Dan
The Family Hospital, 50-99 employees
May 08, 2022
Good job
Good job
Pros
It does everything related to practice management and patient check-in. We no longer need any paper. Finally!
Cons
There are no font options in the report writing tool and some more options could be great as well.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Dustin
Edmonton Family Hospital, 2-9 employees
Apr 16, 2022
Not a fan
Not a fan
Pros
I like the fact that this is a browser-based system. Its much easier to understand and explain to the staff members plus the information is really easy to fill out and update.
Cons
Their billing template is very hard to get behind, also their customer support help is not much of a help at all.
Ease of use
8
Value for money
7
Customer Support
6
Functionality
7
Melody
Walnut Street Health and Wellness, 2-9 employees
Mar 06, 2022
Not Advisable.
Not Advisable.
Pros
The format is very user friendly, you easily get the hang of stuff right from the start.
Cons
The customer support is close to being non-existent. It takes forever to connect to an operator and even longer for them to respond to you. Very unprofessional.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Catherine
Catherine Kirchner M.D. P.A., 2-9 employees
Apr 18, 2021
Its okay
Its okay
Pros
Its relatively easy to navigate your way through patients files. The information is managed in an organised, proper way.
Cons
Their customer support is lacking. They are not very responsive and take hours to connect. The system also slows down often.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Ashley
Partners in Family Practice, 10-49 employees
Apr 18, 2021
Unreliable
Unreliable
Pros
It gives you the liberty to use multiple screens at once.
Cons
The system overall is very slow. Its hard to use it everyday because it takes hours to update notes and to access patients records. Not very efficient.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
James
Sound Health Physicians, 2-9 employees
Apr 18, 2021
Disappointed!
Disappointed!
Pros
Honestly, Not a fan of this software. It is,however, easy to use and suitable for small practices.
Cons
We purchased this software because they offered free services in the beginning and the system, overall, was pretty decent to use. The free services provided were, however, not long lasting and the system started to crash more often. The customer support wasnt helpful at all! Very Disappointed
Ease of use
4
Value for money
2
Customer Support
3
Functionality
3
mahsa
bahrami medical center, 2-9 employees
Apr 18, 2021
Satisfactory
Satisfactory
Pros
I wouldnt say its the worst software out there because some of its features are really good and quite helpful for new users.
Cons
There is a definite room for improvement,their telephone system is the worst; it takes forever to fix your problem. Overall, its not a very easy software to deal with.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Jacque
Regional Cardiac Arrhythmia, 2-9 employees
Apr 03, 2021
Not worth the trouble
Not worth the trouble
Pros
It is easy to use when it works. Your patient charts and lab reports are separated into different tabs.
Cons
The scheduler is horrible and not at all easy to use. Customer service is abhorrent and they have employed the worst possible people.
Ease of use
6
Value for money
4
Customer Support
5
Functionality
4
Lottie
General Mills Hospital , 2-9 employees
Mar 27, 2021
Not a good solution
Not a good solution
Pros
It has a customizable patient chart with auto-fill fields.
Cons
The software cannot be integrated with other programs for lab reports and accounting.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
4
Bill
United Cancer Research, 10-49 employees
Mar 22, 2021
Care360 performs in every module
Care360 performs in every module
Pros
Great for viewing orders from labs and updating patients reports.
Cons
It does not have all the features that other software do but the ones that are present work fairly well.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Alex
PACS Hospital, 1000+ employees
Mar 18, 2021
Works fast
Works fast
Pros
The software has a smooth interface and it quickly locates the records you are looking for.
Cons
It is a little tricky to get used to the layout. I would say the design is not very intuitive.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Jared
LPN Illinois, 10-49 employees
Mar 16, 2021
The server is always down now
The server is always down now
Pros
It is not bad in terms of usability. You can customize the charts and it will remember your choices for the next time.
Cons
It is not able to search for pharmacies and the server is always down which means the software continues to load and we cannot get any work done.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Stephen
ALB Physician, 2-9 employees
Mar 13, 2021
This is a good EHR software
This is a good EHR software
Pros
We are able to add files and upload results instantly to the portal. The customer service is quick to respond to our calls.
Cons
The billing feature is not that great and there is always some issue with the bill which we are able to fix but it causes a hassle.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Jacque
Homely Medical Associates, 2-9 employees
Mar 13, 2021
Lab integration is great
Lab integration is great
Pros
As a mental health institute we needed lab reports to be included in our EMR software and this one has a module that allows us to access all the results in one place.
Cons
The patient portal is difficult to access and our patients complain of receiving errors when trying to see their reports.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Yasir
Everest Mental Wellness, 10-49 employees
Mar 12, 2021
No complaints!
No complaints!
Pros
It has been working well and our staff has quickly learned how to be more efficient with the electronic medical records.
Cons
There were initially some issues with the report writing but the customer service took care of it so we do not have any complaints.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Omarion
West Beach Medical Center, 10-49 employees
Mar 09, 2021
Continues to get worse
Continues to get worse
Pros
It is a cloud-based software so I do not need to backup files on a server and can also access the program from wherever I want.
Cons
It is getting very slow and I have to click on each item multiple times to access it. There are also some glitches with the iPad version and it does not let me edit reports.
Ease of use
5
Value for money
4
Customer Support
5
Functionality
6
James
Riverside Health and Wellness, 2-9 employees
Mar 07, 2021
Dont buy this software
Dont buy this software
Pros
It can be integrated with Quest Lab however, that is not much of a pro because even free software offers that.
Cons
We were offered this software by Quest Diagnostics free of charge in exchange for user feedback and now our employees are so used to it they are not willing to make the switch. The software has wasted so much of our time and the customer service is very hard to get in touch with.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
4
Mahsa
Bally Clinic, 2-9 employees
Mar 05, 2021
Robust tool
Robust tool
Pros
It is anything but difficult to use and the adaptability of using this product is extraordinary. The best piece of this product is that patients can get to their labs from anyplace. It’s a portable and simple to use the tool. I highly recommend this.
Cons
It is the best system up until this point. There is nothing that I hate about it.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
ayesha
doctors united, 51-200 employees employees
Mar 04, 2019
Care360
Care360
Pros
Information is generally simple to discover in this system. We use an extension with our EMR, so it pulls up the right patient information when entering the labs.
Cons
Client support at times needs to move us on different occasions before we can find the solution we need. At the point when we have another patient their data doesnt connect so it requires some investment to enter them into the system.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Ashley
Partners in Family Practice, 11-50 employees employees
Feb 11, 2019
Gets the job done
Gets the job done
Pros
The software is really great especially with regards to the survey and requesting labs for either patients or providers.
Cons
There are so many options that many other EMRs offer and care360 is just lacking here.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Alex
Moffitt Cancer Center, 5,001-10,000 employees employees
Dec 19, 2018