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Key Takeaways

Generated from the text of customer reviews

Forma is a unified benefits platform that provides HR teams with an all-in-one solution to administer flexible spending accounts for wellness, education, and lifestyle expenses. The initial setup can be a bit of a hassle, but its fast claims approval makes it a reliable pick.

Our Verdict

Forma is all about giving employees flexible spending accounts instead of one-size-fits-all benefits. It’s particularly good for mid-market and enterprise companies running wellness or LSA programs. Pricing may scale with usage instead of being a flat fee, though some note that costs can climb as headcount and the number of modules increase. We recommend it for HR teams looking to consolidate benefits into one portal.

Forma Specifications

  • Benefits Administration
  • Compensation and Benefits Administration
  • Employee Self-Service Portal
  • HR Analytics and Reporting

Forma Features

Customizable Spending Accounts

Employers establish guidelines in advance, such as the amount of money to be invested, the frequency and scope of the investment, wellness, learning, caregiving, home office equipment and setup, and more. Employees then choose which of the categories to use their allowance in rather than having to use one specific benefit. If there are local needs, multiple wallets can be run by companies for different regions or teams. Any leftover money follows the rules the employer already set up.

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Claims Administration

Most claims are approved without having to wait in a review queue once they meet the eligibility requirements set by an employer. Employees make a claim by using the Forma Card at the checkout or providing a receipt for reimbursement later. Forma's support team comes to the rescue, rather than leaving a claim hanging. If there was an error in the entry, the claim may also be edited or deleted directly by the employee from the pending claims.

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Dashboard And Reporting

Admins will see a real-time visualization of budget spending, request approvals and understand how much of the program is being used by employees. Reports can be retrieved to look for spending trends by account type, region or time. This provides benefits teams with something to fall back on when determining if a program needs to be modified. It also reduces the number of times numbers have to be manually pulled out from various systems.

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Forma Store And Visa Card

Employees are able to purchase approved goods and services from the Forma Store without claiming for them later. The same applies at checkout, where the Forma Visa Card will be used; it will be taken from the account it's connected with. Both involve bypassing the normal receipt upload and wait-for-reimbursement process. Employees can pay directly through the Forma Store or Visa Card, skipping the receipt-and-reimbursement process entirely.

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Pros And Cons of Forma

Pros

  • Automated approval rules eliminate the need for manual claims evaluation

  • Expedites reimbursements through quick approval turnaround

  • Benefit access is made easier with Forma Store and Visa Card choices

  • Provides real-time budget and engagement dashboards to keep HR informed

  • Offers region-specific account settings to support a dispersed workforce

Cons

  • Uncertainty about what qualifies because coverage standards aren't always apparent up front

  • Support replies may be sluggish, delaying the claim escalation

  • A few additional customization choices would improve the UI

Forma Reviews

Total 4 reviews

5

All reviews are from verified customers

Rating Distribution

5

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100%

4

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3

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2

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1

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Share your experience

BC

Britt C.

Enterprise, 500+ employees

5.0
December 2024

Easy and clean Interface

Pros

I appreciate how easy this system is to use. Submitting claims is so simple and stress free. Plus, getting reminders about benefits that are about to expire shows that they really care about their customers and those little things make all the difference. I also love that they notify me when my claim gets approved.

Cons

Honestly, it'd be so much better if they sent an email whenever a claim gets denied. That would definitely make things a lot easier.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Small Business, 11-50 employees

5.0
December 2024

Best wellness reimbursement software

Pros

The online dashboard is easy to use. I can quickly search for eligible expenses, check my balance, see submitted claims and easily submit new ones, it's all right there.

Cons

The only downside is having to wait for the payroll cycle to get reimbursed. I wish there was an option for immediate transfers to my bank account.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

RR

Richard R.

Mid Market, 51-100 employees

5.0
December 2024

Helpful catalog with room for improvement

Pros

I really love the reimbursement feature especially for stuff that's not even in their catalog. It's very easy to get reimbursed and the team handles it fast.

Cons

I really wish there was a way to use our Forma account to pay for things instead of having to pay out of pocket first. Also, it would be awesome if there were more athletic gear options available.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

7

Frequently Asked Questions

Does Forma offers an API?

Yes, Forma does offer an API.

What level of support does Forma offer?

Forma offers support through help center, blog, events, webinars, and expert support.

What types of pricing plans does Forma offer?

Forma pricing is estimated to start at $6–$12/user/month. The actual price can vary according to various business needs. Get a customized Forma cost breakdown for your business today.

What language does Forma support?

Forma supports English language only.

Does Forma has a mobile app?

Yes, Forma does offer a mobile app for Android and iOS.

What other apps does Forma integrates with?

Forma integrates with Workday, ADP, UKG, Paylocity, Microsoft Entra, Namely, Gusto, and more.

Who are the typical users of Forma?

Forma is used across industries and sectors, including technology, HR, retail and hospitality, financial services, and healthcare and life sciences.