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Key Takeaways
Generated from the text of customer reviews
Our Verdict
Forma Specifications
- Benefits Administration
- Compensation and Benefits Administration
- Employee Self-Service Portal
- HR Analytics and Reporting
Forma Features
Customizable Spending Accounts
Employers establish guidelines in advance, such as the amount of money to be invested, the frequency and scope of the investment, wellness, learning, caregiving, home office equipment and setup, and more. Employees then choose which of the categories to use their allowance in rather than having to use one specific benefit. If there are local needs, multiple wallets can be run by companies for different regions or teams. Any leftover money follows the rules the employer already set up.
Claims Administration
Most claims are approved without having to wait in a review queue once they meet the eligibility requirements set by an employer. Employees make a claim by using the Forma Card at the checkout or providing a receipt for reimbursement later. Forma's support team comes to the rescue, rather than leaving a claim hanging. If there was an error in the entry, the claim may also be edited or deleted directly by the employee from the pending claims.
Dashboard And Reporting
Admins will see a real-time visualization of budget spending, request approvals and understand how much of the program is being used by employees. Reports can be retrieved to look for spending trends by account type, region or time. This provides benefits teams with something to fall back on when determining if a program needs to be modified. It also reduces the number of times numbers have to be manually pulled out from various systems.
Forma Store And Visa Card
Employees are able to purchase approved goods and services from the Forma Store without claiming for them later. The same applies at checkout, where the Forma Visa Card will be used; it will be taken from the account it's connected with. Both involve bypassing the normal receipt upload and wait-for-reimbursement process. Employees can pay directly through the Forma Store or Visa Card, skipping the receipt-and-reimbursement process entirely.
Pros And Cons of Forma
Pros
Automated approval rules eliminate the need for manual claims evaluation
Expedites reimbursements through quick approval turnaround
Benefit access is made easier with Forma Store and Visa Card choices
Provides real-time budget and engagement dashboards to keep HR informed
Offers region-specific account settings to support a dispersed workforce
Cons
Uncertainty about what qualifies because coverage standards aren't always apparent up front
Support replies may be sluggish, delaying the claim escalation
A few additional customization choices would improve the UI
Forma Reviews
Total 4 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Britt C.
Enterprise, 500+ employees
“Easy and clean Interface”
Pros
I appreciate how easy this system is to use. Submitting claims is so simple and stress free. Plus, getting reminders about benefits that are about to expire shows that they really care about their customers and those little things make all the difference. I also love that they notify me when my claim gets approved.
Cons
Honestly, it'd be so much better if they sent an email whenever a claim gets denied. That would definitely make things a lot easier.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Small Business, 11-50 employees
“Best wellness reimbursement software”
Pros
The online dashboard is easy to use. I can quickly search for eligible expenses, check my balance, see submitted claims and easily submit new ones, it's all right there.
Cons
The only downside is having to wait for the payroll cycle to get reimbursed. I wish there was an option for immediate transfers to my bank account.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Richard R.
Mid Market, 51-100 employees
“Helpful catalog with room for improvement”
Pros
I really love the reimbursement feature especially for stuff that's not even in their catalog. It's very easy to get reimbursed and the team handles it fast.
Cons
I really wish there was a way to use our Forma account to pay for things instead of having to pay out of pocket first. Also, it would be awesome if there were more athletic gear options available.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
7
Frequently Asked Questions
Does Forma offers an API?
Yes, Forma does offer an API.
What level of support does Forma offer?
Forma offers support through help center, blog, events, webinars, and expert support.
What types of pricing plans does Forma offer?
Forma pricing is estimated to start at $6–$12/user/month. The actual price can vary according to various business needs. Get a customized Forma cost breakdown for your business today.
What language does Forma support?
Forma supports English language only.
Does Forma has a mobile app?
Yes, Forma does offer a mobile app for Android and iOS.
What other apps does Forma integrates with?
Forma integrates with Workday, ADP, UKG, Paylocity, Microsoft Entra, Namely, Gusto, and more.
Who are the typical users of Forma?
Forma is used across industries and sectors, including technology, HR, retail and hospitality, financial services, and healthcare and life sciences.