Gusto streamlines payroll and benefits for small businesses. With automatic tax calculations, onboarding tools, and expert-guided benefits selection, it handles all aspects of compensation. While customer service has room for improvement, Gusto remains an affordable full-service solution for HR management and compliance.

Gusto Specifications

Employee Information Management

Recruitment and Applicant Tracking

Performance Management

Attendance and Time Tracking

View All Specifications

Gusto is an online people platform and full-service payroll for small businesses. It provides an all-in-one payroll service for 100,000+ enterprises across the world.

Their services and products include employee onboarding, payroll, benefits, and team engagement in one integrated platform. Managing payroll is easier with Gusto as it automatically calculates and files the payroll taxes.

With the help of Gusto, any small business can easily avail of employee benefits. It provides expert direction that helps in buying health insurance, integrates plans with payroll, or help with add-ons like commuter benefits, insurance, and 401(K). Gusto finds employee benefits and health insurance for each employer of any size.

Gusto pricing: It offers four plans: Concierge, Complete, Core, and Contractor.

The pricing for Concierge is $12 per month per user, with a base price of $149.For the Complete plan, it is $12 per month per user with a base price of $39, which makes it $51. For Core, it is $6 per month per person with a $39 base price, which makes it $45. The pricing for the Contractor plan is for $6 per month per user, no added base price.

Free Trial: Yes, they offer a one-month free trial.

Feature customers do not like: The customer support is not that great.

Technical Specifications: It is cloud-based, and supports all devices.

Gusto Reviews

Overall Rating

4.5

411 Reviews

Rating Distribution

5

star

269

4

star

98

3

star

22

2

star

11

1

star

11

Apr 01, 2024

Gusto review

Thu Htoo

Information Technology and Services

Ease of use

10

Value for money

8

Customer Support

8

Functionality

7

Pros

The interface is user-friendly making tasks and payroll processes automatic.

Cons

As a small business owner I find some of the limitations and costs challenging.

Mar 01, 2024

Gusto is super great for Small Employers

Branka

Oil & Energy

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Both administrators and employees find it easy to use.

Cons

For my company which has over 50 employees the software is not user-friendly.

Mar 01, 2024

Great Interface as a user

John

Information Services

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Pros

During my time at a company using Gusto it stood out as the best HR portal Ive encountered.

Cons

Personally I never had any issues with the software. Logging in and accessing my information was always easy.

Mar 01, 2024

easy payroll for employees

Jeanette

Philanthropy

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Pros

Payroll becomes effortless and automated. From an employees perspective its the simplest system Ive encountered.

Cons

In my experience everything works perfectly. I have no complaints or questions.

Mar 01, 2024

Gusto Product Review

Aries

Retail

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Gusto impresses me with its intuitive and user-friendly dashboard.

Cons

One thing I dont like about Gusto is the lack of an option to sign documents when necessary.

Mar 01, 2024

Ease of use

Anonymous

Not Specified

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Gusto proves intuitive and user-friendly for our entire team which was crucial during the pandemic.

Cons

I genuinely cant think of any drawbacks to Gusto.

Mar 01, 2024

Very good but too expensive

Rachel

Accounting

Ease of use

8

Value for money

5

Customer Support

8

Functionality

8

Pros

I appreciate how easy it is to use especially the fast and accurate payroll processing along with reminder emails.

Cons

I feel that Gusto is too expensive for what it offers particularly when setting up payroll taxes in other states.

Mar 01, 2024

Optimize payroll payment time and administration

Ing. Ind. Manuel

Business Supplies and Equipment

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

Its simplicity makes it very user-friendly for both employees and administrators.

Cons

Ive found their support to be lacking in agility; responses can take a few days. This is an area they should improve as other platforms have better response times.

Mar 01, 2024

User friendly payroll software

Heather

Hospital & Health Care

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

Gustos user-friendliness stands out allowing me to easily view hours worked and print documents.

Cons

My only negative experience was when they stopped allowing borrowing against upcoming checks which was beneficial at times.

Mar 01, 2024

Gusto: for the simplest of paychecks and those who don't need support

Jordan

Health, Wellness and Fitness

Ease of use

2

Value for money

6

Customer Support

3

Functionality

4

Pros

Theres not much to complain about. Direct deposits consistently arrive the next day which is a nice feature.

Cons

The support was terrible. The chat never worked and if you missed their call you had to put in a new request. They could only calculate federal withholding for simple pay plans and had issues with the calculation if pay varied between paychecks.

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