Last Updated Jan 4, 2026

Key Takeaways

Generated from the text of customer reviews

Zenefits (TriNet HR Platform) is a cloud-based human resources system that centralizes payroll, benefits, and workforce management. It is mainly used by HR teams, managers, and administrators in industries such as financial services, education, and e-commerce. Users praise its employee self-service and centralized HR tools, though some report on occasional performance issues and limited customization. Recently, it launched the HR Reference Library, providing online HR best practices, training materials, legal summaries, and step-by-step guidance for key tasks.

Our Verdict

Zenefits is a reliable option for small to mid-sized businesses seeking a centralized HR solution. It works best for organizations managing multi-location teams, diverse benefits programs, and regulatory compliance, as it helps HR teams maintain consistency and operational oversight. While pricing can be higher for smaller companies, it provides long-term value for growing teams. Overall, it is recommended for businesses looking to scale HR operations efficiently and ensure workforce compliance.

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Overall Rating

Based on 130 users reviews

4.6

Rating Distribution

Positive

90%

Neutral

5%

Negative

5%

Starting Price
$10

/employee/month

Pros And Cons of Zenefits

Pros

  • Easy access to comprehensive HR info enhances decision-making and operational clarity

  • Secure e-sign, background checks, and benefits coordination ensure regulatory compliance

  • Semi-intuitive technology enables smooth task execution across HR processes

Cons

  • Healthcare plan options lack competitiveness for small businesses

  • Certain reports cannot be generated without support intervention

Frequently Asked Questions

Yes, Zenefits HR provides API access.

The software supports the English language only.

Zenefits integrates with various third-party applications, including QuickBooks, Carta, Xero, and Okta.

Yes, it offers an app for both iOS and Android.

Zenefits offers per-employee-per-month (PEPM) pricing model based on the type of service and employee and employee count. The pricing starts at $10/employee/month. You can also get a personalized quote for Zenefits TriNet cost.

Zenefits TriNet serves businesses in various industries, including manufacturing, life sciences, financial services, e-commerce, and education.

The levels of support available are email, chat, knowledge base, phone support, FAQs, and help desk.