Zenefits

Simple Product

Pros

They keep it really straightforward. There's not a ton happening in the app, so you don't really get lost in it.

Cons

It's quite fundamental, which can be both advantageous and disadvantageous. It might feel a bit awkward, but it's not too troublesome.

Zenefits Makes Payroll & Benefits Admin Easy

Pros

Payroll and benefits processes are nearly fully automated now. We used to rely heavily on spreadsheets, but thanks to Zenefits, it's now simpler and more compliant.

Cons

Zenefits lacks functionality when it comes to being international contractor or employee-friendly.

Great tool for Startups

Pros

I appreciated the simplicity of the platform. It's easy for a user to find what they're looking for, and support was readily available for any questions.

Cons

I'm not entirely certain if this falls solely on Trinet, but if your organization uses multiple insurance providers, you might need to switch between websites to manage your benefits.

Horrifying experience

Pros

The only positive thing I can mention is that Kayla (who seemed to be the only one handling Customer Support - or maybe that was just the name everyone used because they were hesitant to give their real names) was always kind.

Cons

There are numerous issues, but let me attempt to list them: processing payroll and accessing employee data are incredibly slow; waiting times for customer support are absurdly long (standard wait time was 45 minutes, but sometimes stretched to 2-3 hours); the systems are glitchy and far from intuitive; and the final straw for us was when 250 employees didn't get paid due to a new payroll processor error, resulting in a day spent on the phone trying to resolve it.

Horrifying experience

Pros

The only positive aspect I can mention is that Kayla (who was the sole representative in their Customer Support or perhaps that was just the name they used because they were hesitant to provide their real names) was always kind.

Cons

There are too many issues to list, but let's give it a try: the payroll processing and employee data retrieval/entry are painfully slow; customer support wait times are insane (45 minutes was the norm, but sometimes we had to hold for 23 hours, and I wish I was exaggerating); the system is glitchy and far from intuitive. The final straw for us was when I received emails from our 250 employees on a Friday, stating that they didn't get paid because Zenefits had hired a new payroll processor who missed a step that triggered all the Direct Deposits. I spent an entire day on the phone trying to resolve it with various people.

Great for small HR department

Pros

Zenefits has streamlined and simplified our HR processes! As the sole HR person, Zenefits allows me to support all our employees as if we had a full HR department. The online portal streamlines my HR management and provides employees with 24-hour access to HR info. Zenefits offers EVERYTHING we need in one intuitive online portal - from offer letters, hiring, onboarding, payroll, benefits administration, to termination.

Cons

There's minimal phone support available for user issues; online live chat and email are the primary means of accessing customer support. This can be frustrating during time-sensitive situations.

Best Features For the HR Team

Pros

Firstly, I appreciate the numerous HR and onboarding features. It functions well as a performance management system and is helpful for benefits administration too. With features like attendance tracking, we've encountered no issues.

Cons

So far, TriNet Zenefits has performed quite well, and I have no regrets.

Best Features For the HR Team

Pros

Firstly, I appreciate the numerous HR and onboarding features. It functions effectively as a performance management system and proves helpful as a benefits administration solution. With features like attendance tracking, we haven't encountered any problems.

Cons

I have no regrets about using Zenefits; it has performed quite well.

Great for small HR department

Pros

Zenefits has streamlined and simplified our HR processes! As the sole HR person, Zenefits enables me to support all our employees as if they had an entire HR department at their disposal. The online portal streamlines my HR management and provides employees with 24hour access to HR information. Zenefits provides EVERYTHING we need in one intuitive online portal... it handles the entire employee lifecycle from offer letters and hiring to onboarding, payroll, benefits administration, and termination.

Cons

There is little to no phone support available for user issues. We mainly rely on online live chat and email for customer support, which can be frustrating when we're in a timesensitive situation.

TriNet Zenefits

Pros

It's simple to use. I was a previous employee of Trinet and also sold this solution. It's an excellent platform.

Cons

In my view, there are no real downsides; it's easy to use, transparent, and provides real-time information.