Infinity call tracking
Last Updated
Overview
Infinity call tracking helps teams improve customer interactions with advanced attribution, call analytics, and real-time insights. While some reports may show slight data inconsistencies, its accurate routing and integration strengthen decision-making. Overall, it is a suitable choice for marketing teams and mid-large businesses focused on performance visibility.
Infinity call tracking Specifications
- Call Reporting And Analytics
- CRM Integration
- Speech Analytics
- Integration With Help Desk And Support Systems
Infinity call tracking Features
Call Tracking
The platform allows businesses to assign unique numbers to marketing campaigns and track which channels generate calls. It provides detailed reporting on call sources, durations, and outcomes, enabling smarter budget allocation. By understanding customer interactions, teams can optimize campaigns and improve conversion rates effectively.
Conversation Analytics
This feature automatically analyzes customer calls to uncover insights about agent performance and compliance risks. It helps teams identify strengths, weaknesses, and trends to improve coaching and operational efficiency. Insights from conversations empower organizations to make informed decisions that enhance both service and sales performance.
Smart Outcomes
Infinity call tracking software helps quantify the impact of calls on revenue by linking conversations directly to business outcomes. Teams can easily see which interactions drive ROI and allocate resources toward high-performing strategies. This capability allows businesses to justify marketing investments with clear, actionable results.
Smart Match
The system connects calls to specific campaigns, keywords, or customer journeys to reveal attribution and effectiveness. It enables marketers and sales teams to understand which activities generate the most valuable leads. By linking data across channels, it ensures decision-making is based on accurate, end-to-end insights.
Pros And Cons of Infinity call tracking
Pros
Reliable call and conversion tracking for campaigns
Detailed analytics and reporting for marketing ROI
Strong call-source attribution across channels
Cons
Some users note limited flexibility in admin portal controls
Reporting might be less intuitive for bulk actions
Infinity call tracking Reviews
Total 16 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars69%
4
Stars25%
3
Stars0%
2
Stars6%
1
Stars0%
Share your experience
Marketing and Advertising, 11-50 employees
Less than a year
“poor follow up”
Pros
Compared with other call tracking tools, this one performs about the same especially since we didn't need any of the more advanced functionality.
Cons
We picked this platform specifically because it offered a Google Data Studio connector but that stopped working in September 2022. After repeatedly following up, we were told it would be fixed within a week yet eight weeks later nothing had changed. Communication from the vendor has been really poor. They don't proactively reach out even when they say they'll keep us updated. The only time I managed to get a reply was after chasing a customer sales rep on LinkedIn and even then I was ignored afterward. At this point, there's very little chance we'd use them again.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Leisure, Travel & Tourism, 101-500 employees
More than a year
“powerful marketing call insights”
Pros
One of the biggest benefits is the level of insight it gives the business into our marketing spend and the calls those campaigns are generating. On top of that the customer service from the account team has been excellent.
Cons
I still haven't connected it with our other tools especially our SCV so it ends up being another browser tab to open. We also have to export reports into Excel and work with them there.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 500+ employees
More than a year
“excellent support team”
Pros
The reporting insights are really valuable and laid out in a way that's easy to understand. On top of that the support and account management we got from their team was excellent.
Cons
There honestly isn't much to point out here. Overall, it was excellent so I don't have any real complaints.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Frequently Asked Questions
What language does Infinity call tracking support?
Infinity call tracking primarily supports the English language.
What other apps does Infinity call tracking integrate with?
Infinity call tracking supports integration with multiple platforms such as Instagram, HubSpot, Google Ads, Campaign Manager, and Adobe Analytics.
Does Infinity call tracking offer an API?
Yes, Infinity call tracking offers an API.
Does Infinity call tracking have a mobile app?
No, Infinity call tracking does not offer a dedicated mobile app.
What types of pricing plans does Infinity call tracking offer?
Infinity call tracking offers three pricing plans, including Essentials ($249 at $0.25/call), Pro ($349 at $0.20/call), and Enterprise (Custom pricing). Get a detailed Infinity call tracking cost breakdown tailored to your specific requirements.
What level of support does Infinity call tracking offer?
Infinity call tracking offers support through phone and email.
Who are the typical users of Infinity call tracking?
Infinity call tracking features are used by organizations across sectors, such as banking and financial services, automotive, insurance, property, retail, travel, utilities, and healthcare.