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Compare CallHippo vs Infinity call tracking
Overall Rating
Ease of Use
9
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Call Transfer And Conferencing
Cloud-Based Calling
CRM Integration
Integration With Help Desk And Support Systems
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Integrates well with applications
Mobile app
Customizable
Visually appealing and useful interface
Cheap to deploy
Reliable call and conversion tracking for campaigns
Detailed analytics and reporting for marketing ROI
Strong call-source attribution across channels
Cons
Customer service could be better
Dashboard display issues can occur occasionally, according to software users
Team chat feature required, according to software users
Some users note limited flexibility in admin portal controls
Reporting might be less intuitive for bulk actions
