Add to Compare
Add to Compare
Add to Compare
Compare Monster VoIP vs Infinity call tracking
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Call Transfer And Conferencing
Cloud-Based Calling
CRM Integration
Integration With Help Desk And Support Systems
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Easy to get virtual phone numbers for different cities, such as New York and California
Extensive suite of features to streamline calls
Customizable and scalable tools
Seamlessly integrates with a huge variety of popular applications
Intuitive mobile app for Android and iOS
Reliable call and conversion tracking for campaigns
Detailed analytics and reporting for marketing ROI
Strong call-source attribution across channels
Cons
PDF documents not available
Pages shown as a missed call
Manual setup, not automatic
Some users note limited flexibility in admin portal controls
Reporting might be less intuitive for bulk actions
