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Compare DialedIn CCaaS vs Infinity call tracking
Overall Rating
Ease of Use
10
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Call Transfer And Conferencing
Cloud-Based Calling
CRM Integration
Integration With Help Desk And Support Systems
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Regular updates
High volume of calls handled easily
Call recording available
Intuitive interface
Real-time reports
Reliable call and conversion tracking for campaigns
Detailed analytics and reporting for marketing ROI
Strong call-source attribution across channels
Cons
Lacks some advanced features
Initial training needed
Limited customization
Some users note limited flexibility in admin portal controls
Reporting might be less intuitive for bulk actions
