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Compare Calabrio ONE vs Infinity call tracking
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Call Transfer And Conferencing
Cloud-Based Calling
CRM Integration
Integration With Help Desk And Support Systems
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Reliable and user-friendly
Good tracking capabilities
Fast response times
Mobile accessibility
Reliable call and conversion tracking for campaigns
Detailed analytics and reporting for marketing ROI
Strong call-source attribution across channels
Cons
System crashes occasionally, according to some software users
Slow updates
Limited access for users
Some users note limited flexibility in admin portal controls
Reporting might be less intuitive for bulk actions
