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Compare Talkdesk vs Infinity call tracking
Overall Rating
Ease of Use
9
0
Customer Support
9
0
Value for Money
9
0
Functionality
8
0
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Call Transfer And Conferencing
Cloud-Based Calling
CRM Integration
Integration With Help Desk And Support Systems
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialling
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Mobile app
Easy to deploy
Customizable
Affordable pricing plans
Efficient search feature for updates
Reliable call and conversion tracking for campaigns
Detailed analytics and reporting for marketing ROI
Strong call-source attribution across channels
Cons
Some integrations can be difficult, according to software users
Stable internet connection required
Sometimes updates can cause glitches
Some users note limited flexibility in admin portal controls
Reporting might be less intuitive for bulk actions
