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Compare NUACOM vs Infinity call tracking
Overall Rating
Ease of Use
9
0
Customer Support
10
0
Value for Money
9
0
Functionality
9
0
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Call Transfer And Conferencing
Cloud-Based Calling
CRM Integration
Integration With Help Desk And Support Systems
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Excellent marketing facilities and conversation recording for training
High-quality call service
Interactive voice features and call playback useful for small businesses
Easy customization and user-friendly interface
Reliable call and conversion tracking for campaigns
Detailed analytics and reporting for marketing ROI
Strong call-source attribution across channels
Cons
Complexity in configuring call routing, according to some software users
Reliance on support to restore previous call flow, despite portal access
Some users note limited flexibility in admin portal controls
Reporting might be less intuitive for bulk actions
