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Compare CallRail vs Infinity call tracking
Overall Rating
Ease of Use
8
0
Customer Support
8
0
Value for Money
8
0
Functionality
8
0
Specifications
Call Monitoring
Call Recording
Call Reporting and Analytics
Call Routing
Call Scripting
Call Transfer And Conferencing
Cloud-Based Calling
CRM Integration
Integration With Help Desk And Support Systems
Interactive Voice Response (IVR)
Omnichannel Support
Predictive Dialing
Real-Time Dashboard
Speech Analytics
Voicemail and Callback Management
Pros and Cons
Pros
Call recording feature
Convenient call routing
Effective lead management
Integrates with a wide-ranging apps
Reliable call and conversion tracking for campaigns
Detailed analytics and reporting for marketing ROI
Strong call-source attribution across channels
Cons
Issues in annual billing, according to some software user
Lacks texting features
Needs more flexible options
Some users note limited flexibility in admin portal controls
Reporting might be less intuitive for bulk actions
