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Compare Otter.ai vs Infinity call tracking
Overall Rating
Ease of Use
8
0
Customer Support
9
0
Value for Money
9
0
Functionality
9
0
Specifications
Call Recording
Call Reporting And Analytics
Call Routing
Call Transfer And Conferencing
Cloud-Based Calling
CRM Integration
Integration With Help Desk And Support Systems
Real-Time Dashboard
Speech Analytics
Pros and Cons
Pros
Imports pre-recorded audio/video files
Learns custom vocabulary
automatically captures and assigns action items from meetings
Reliable call and conversion tracking for campaigns
Detailed analytics and reporting for marketing ROI
Strong call-source attribution across channels
Cons
Lower accuracy for non-standard and non-native accents
Performs poorly with low-quality audio
Some users note limited flexibility in admin portal controls
Reporting might be less intuitive for bulk actions
