Overview
athenaOne® is a comprehensive solution for independent practices, combining EHR, revenue cycle, and patient engagement. While initial setup may be time-consuming, its AI-driven automation boosts efficiency and profitability. Rated 2024 Best in KLAS overall solution for independent physician practices, it empowers better care and business outcomes.
Overall Rating
Based on 335 users reviews
4.1
Rating Distribution
Positive
76%
Neutral
19%
Negative
4%
Starting Price
Custom
athenaOne Specifications
Appointment Management/Scheduling
e-Prescriptions
Lab Integration
Patient Portal
What Is athenaOne?
athenaOne®, by athenahealth, is the most comprehensive all-in-one solution for healthcare practices to remain independent. It includes electronic health record (EHR), revenue cycle management, and patient engagement products that empower customers to deliver the best possible care and business outcomes.
athenaOne helps practices get paid what they’re owed faster, with less work. The solution simplifies the process of getting paid, no matter how complex the reimbursement landscape becomes. With 30K+ rules in its billing engine1, athenaOne can help customers avoid costly claim errors with little to no added work or cost. athenahealth’s aligned business model means the company only gets paid when its customers do.
Moreover, athenahealth products make life easier for practices and patients. The flexible, top-rated mobile app allows clinicians to practice when and where they want. The embedded patient engagement product enables improved patient experiences from scheduling to checking in, from receiving results to making payments and more. In a 12-month period, patients booked more than 3.8M appointments using athenaOne’s self-scheduling tools.
What Is athenaOne Best For?
The platform’s intuitive EHR is designed to work the way clinicians think and support the unique needs of specialists. By seamlessly incorporating patient data from outside the practice natively into the workflow, athenaOne gives customers a complete view of their patients, enabling better patient outcomes. athenaOne surfaces care and diagnosis gaps and other data at the point of care, helping practices succeed in value-based care. Clinicians using athenaOne outperformed the industry average on a range of 2023 electronic clinical quality measures.
How Much Does athenaOne Cost?
athenaOne Integrations
The software offers seamless connectivity through athenahealth Marketplace. It enables practices to connect with over 300 applications. Some of these third-party integrations include:
- Entrada
- ChartRequest
- WebPT
- TruCode
- ChartSwap
How Does athenaOne Work?
athena EMR can be accessed through a web browser or mobile app. To use athenahealth software, healthcare providers need to:
- Log in through a web browser or the athenaOne mobile app using your provider account
- Access the cloud-based system, which securely stores all patient and practice data, making it available on any internet-connected device
- Navigate to the patient record tools to review medical histories, document encounters, and update charts in real time
- Use scheduling features to book, adjust, or confirm patient appointments while coordinating calendars across the care team
- Manage medical billing and revenue cycle tasks, including claims submission, payment posting, and financial reporting, within the same platform
- Coordinate care with other providers and staff by sharing records, results, and treatment notes instantly
- Switch to the mobile app to document visits on the go using templates, macros, and order sets for faster encounter notes
- Engage patients through communication tools for reminders, follow-ups, and secure messaging
Who Is athenaOne For?
athena One EMR is an ideal solution for independent medical practices and ambulatory care centers of all sizes. The software is designed to support a wide range of medical specialties and can be used by healthcare providers in various settings, including primary care, specialty care, and hospital-based care. It can also be used by healthcare organizations of different sizes, from small practices to large hospitals.
Here are the practices it serves:
- Hospitals and health systems
- Medical startups
- Member-centric organizations
- Ancillary service organizations
- Internal medicine
- Family medicine
- Special practices
The software, in addition to being a great all-purpose EMR, it particularly serves the following:
- Pediatrics
- Cardiology
- FQHC
- Orthopedics
- Gastroenterology
- Mental & Behavioral Health EMRs
How Is athenaOne Different From Other Software?
With a range of EMR software available on the market, it can be difficult to select which is the best fit for you and your team. What sets athenahealth apart is its network-based, service-oriented business model. Unlike many EMRs that are simply software, athenahealth provides a full service that includes a network of over 30,000 billing rules that are constantly updated.
Furthermore, its continuous rollout of AI and machine learning tools places it ahead of many competitors in terms of technological innovation. It has been a consistent "Best in KLAS" winner, a testament to its reliability and high user satisfaction.
Here are some other ways in which athenahealth differs from other popular EMR software:
- Cloud-Based: athena platform is a cloud-based system, which means that all data is stored in the athenahealth cloud and can be accessed from any device with an internet connection. This is in contrast to on-premises EMR systems, which require users to install and maintain the application on their own servers
- Integrated Platform: athenahealth EMR includes a range of features and tools that are designed to work seamlessly together, including patient records, scheduling, billing, and care coordination. This integrated approach can make it easier for users to manage all aspects of patient care within a single platform
- Customization Options: athena EMR allows users to customize certain aspects of the system, such as the layout and appearance of patient records. This can be helpful for users who want to tailor the system to meet the specific needs of their practice
- Customer Support And Training: athenahealth provides support and training to help users get the most out of its platform. This can be especially helpful for users who are new to EMR software
athenaOne Use Cases
Based on user reviews received on Software Finder and our own analysis, athenaOne is a great fit for medical practices in the following scenarios:
Cloud-Based Clinical Efficiency
athena EHR is a strong fit for practices that want to streamline clinical workflows through a cloud-native platform. Its web-based interface allows providers to access patient records, document visits, and manage care plans from virtually anywhere. Users often highlight the system’s speed, automatic updates, and reduced reliance on local IT infrastructure. For practices seeking mobility and operational flexibility, Athena’s EHR offers a reliable and scalable solution.
Data Sharing And Interoperability
athena medical records excels in environments where data exchange across systems is critical. Its EHR is built to support interoperability with labs, imaging centers, pharmacies, and other EHR platforms. The system’s national network enables real-time sharing of patient information, which is especially beneficial for practices involved in coordinated care or referrals. athenahealth EMR reviews frequently mention how athenahealth simplifies collaboration and improves continuity of care.
Documentation And Reduce Provider Burden
athena EMR is well-suited for practices looking to reduce time spent on documentation and administrative tasks. Features like customizable templates, voice-to-text capabilities, and automated coding suggestions help providers complete notes faster and more accurately. Many users report that these tools reduce burnout and improve clinical productivity. For busy practices, the software’s documentation support can significantly enhance provider satisfaction and workflow efficiency.
Reporting And Compliance
athenaOne supports practices participating in value-based care programs by offering built-in tools for quality reporting, MACRA/MIPS compliance, and population health management. The EHR includes dashboards and analytics that help track performance metrics and identify gaps in care. Users appreciate the proactive alerts and reporting features that make regulatory compliance easier to manage. For practices focused on outcomes and reimbursement optimization, athenahealth provides a data-driven foundation.
athenaOne User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
Usability & Navigation | Performance & Speed |
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Users praise athenaOne for being relatively easy to navigate and not overly cluttered. They like having scheduling, charts, and records in one place, and many appreciate templates and intake workflows that streamline tasks. A few note that navigation can feel cumbersome at times, especially when switching between charts or pulling reports | The most frequent complaints involve slow system response times, freezing, and lag, especially when handling large amounts of data or after updates. While a small number of users note performance improvements in recent updates, overall sentiment remains strongly negative. |
Functionality & Feature Richness | Initial Training & Complexity |
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Reviewers consistently highlight the wide range of features, including EMR/charting, billing, scheduling, reporting, and the patient portal. Many find reporting and analytics particularly strong and value the integration of clinical and administrative tools. Some, however, mention that certain features feel less polished or buggy, and updates occasionally disrupt familiar workflows. | Many reviewers find athenaOne complicated for new users. The large number of features and multi-step workflows are described as overwhelming, and navigating different sections is not always intuitive. Positive comments mostly come from experienced users who say the system becomes easier once mastered. |
Customer Support & Training | User Interface & Updates |
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Users generally describe customer support as responsive and helpful, with useful training resources available during onboarding. Some appreciate having access to dedicated support managers. Negative comments usually relate to inconsistent response times or limited documentation when new features are rolled out. | Users frequently criticize the interface as outdated or unintuitive. Updates often trigger frustration, with design changes seen as disruptive rather than helpful. Some users do note that newer layouts look cleaner, but most feel the UI detracts from efficiency. |
Is athenaOne Right For You?
The software is widely used by various medical professionals, organizations, and practices. Serving medical professionals in the US for over 20 years, athenaOne is suitable for healthcare organizations of any size and specialty, helping them deliver high quality care through streamlined workflows and reliable data access.
Furthermore, athenahealth’s comprehensive approach extends beyond clinical care, offering patient engagement solutions alongside financial efficiency and revenue management. By leveraging financial data to improve billing accuracy and monitor financial performance, the platform empowers practices to streamline revenue cycles and optimize profitability. For practices seeking streamlined billing processes and revenue optimization, athenahealth remains a strong contender.
With 160K+ providers on their robust, connected network, practices on athenaOne EHR have unmatched resources to succeed, as well as the insights and intelligence practices need to improve business performance and outcomes.
Moreover, athenahealth EMR prioritizes compliance by automatically updating its system to meet changing regulations. Additionally, the platform offers ongoing support and enhancements to ensure healthcare providers stay aligned with industry standards.
Still unsure if athenaOne is suitable for your Business? Contact us at (661) 384-7070 to help guide you in making the best decision.
athenaOne Features
The main feature of the software is athena electronic medical records system which streamlines documentation and improves clinical efficiency. With system protocols like pre-encounter prep and customizable workflows, you’ll be able to spend less time documenting and boost accuracy and engagement. The software also integrates with a mobile app called athenaOne where you can access patient records and do other clinical work on the go. The software also integrates with a mobile app called athenaOne where you can access patient records and do other clinical work on the go.
On athena EMR system, you can communicate with patients at scale to deliver health information online, streamline payment, and enable self-scheduling for appointments. Patients can exchange messages with physicians, view lab test results, and request prescription refills using mobile devices. Automated reminders and notifications regarding appointments, billing, and follow-up care are also available. Through athenahealth EMR’s patient portal, patients can easily schedule appointments, and view their current medical history, medications, and supplements online. Healthcare professionals can further configure the platform’s functionality to meet their practice’s needs, drive patient satisfaction, and limit manual scheduling tasks for front desk staff.
If you’re an independent medical practice, collecting what you’re owed is one of the biggest challenges. With athena revenue cycle management services like authorization management, medical coding, and denials resolution, you’ll be able to collect more revenue faster (and with less work). If you work at a large, complex healthcare organization, you can lower cost-to-collect and reduce A/R days through low-touch, automated workflows on athena EMR. You’ll also be able to tailor the athena RCM product to your needs and integrate it with your current clinical solutions.
athena billing software provides its users with features for managing their medical bills, and revenue, improving first-pass resolution rates by scrubbing insurance claims to detect errors prior to submission. In addition, the platform’s fostered high return on investment can help increase small to medium-sized health organizations’ revenue in the long run.
Through athenaTelehealth, healthcare providers will be able to conduct virtual visits with patients remotely, using videoconferencing or phone calls. This can be especially useful during the COVID-19 pandemic, when in-person visits may not be possible or may pose a risk to patients and providers. During the telehealth appointment, you can directly chat with patients, conduct virtual examinations, review patient records, and discuss treatment options. Then, you can update their records directly and record notes from the appointment on the athena healthcare software.
athena EMR includes tools for generating reports, tracking performance metrics, and analyzing data to help healthcare practices improve their operations. In addition, the platform allows providers to access and update patient records, including medical history, patient charts, patient data, medications, allergies, and test results in real-time.
