AthenaHealth EMR Software

What is AthenaHealth EMR Software?


AthenaHealth EMR is an electronic health record (EHR) software designed for small to mid-sized healthcare organizations. As a cloud-based system, it allows healthcare providers to manage patient records, schedule appointments, order and track lab tests, and communicate with other clinical stakeholders involved in the care process. 

In 2022, Athenahealth was crowned ‘#1 Best in KLAS’ for two of its features: athenaClinicals Ambulatory EHR and athenaIDX practice management.

What is AthenaHealth EMR Best For?

AthenaHealth EMR software is best known for its cloud-based architecture and integrated platform, which includes features for managing patient records, scheduling appointments, managing billing and revenue, and coordinating care with other members of the healthcare team.

The EHR software surfaces real-time data and insights from a network of 135K clinicians, which means medical practitioners can access more comprehensive information during encounters. The network also enables seamless patient record sharing through the company’s connections with Carequality and CommonWell–national-level frameworks for health data sharing.

In addition to its EHR software, AthenaHealth (the company) offers a range of other services, such as revenue cycle management, patient engagement, and population health management.

AthenaHealth EMR Cost

AthenaHealth does not publicly disclose pricing information for its EMR software, but we can help you figure it out.

Contact us for a customized pricing list!

How does AthenaHealth EMR Work?

AthenaHealth EMR can be accessed through a web browser or mobile app. All its data is stored in the cloud, meaning it can be accessed from any device with an internet connection.

To use AthenaHealth EMR software, healthcare providers need to create a user account and log in to the vendor’s system. Once in, they can access a range of features and tools designed to help them manage patient records, schedule appointments, oversee billing and revenue, and coordinate care with other members of the healthcare team.

In addition, AthenaHealth EMR offers users the ability to access athenaOne; its mobile app solution.

AthenaOne is a medical software suite that integrates electronic health records (EHR), medical billing tools, revenue cycle management (RCM), and medical practice management.

Who is AthenaHealth EMR For?

AthenaHealth EMR software is designed to support a wide range of medical specialties and can be used by healthcare providers in various settings, including primary care, specialty care, and hospital-based care. It can also be used by healthcare organizations of different sizes, from small practices to large hospitals.

Here are the practices it serves:

  • Independent medical practices
  • Hospitals and health systems
  • Medical startups
  • Member-centric organizations
  • Ancillary Service organizations
  • Internal and family medicine settings

The software, in addition to being a great all-purpose EMR, is particularly suited for these specialties:

  • Pediatrics
  • Cardiology
  • FQHC
  • Ob-Gyn
  • Urgent Care
  • Orthopedics
  • Gastroenterology
  • Behavioral Health 

AthenaHealth EMR Features

  • Electronic Health Records

The main feature of AthenaHealth is its electronic health records system which streamlines documentation and improves clinical efficiency. With system protocols like pre-encounter prep and customizable workflows, you’ll be able to spend less time documenting and boost accuracy and engagement. 

The software also integrates with a mobile app called athenaOne where you can access patient records and do other clinical work on the go. 

  • Patient Engagement

On AthenaHealth EMR, you can communicate with patients at scale to deliver health information online, streamline payment, and enable self-scheduling for appointments. Patients can exchange messages with physicians, view lab test results, and request prescription refills using mobile devices. Automated reminders and notifications regarding appointments, billing, and follow-up care are also available.

Through AthenaHealth EMR’s ​​patient portal, patients can easily schedule appointments and, view their current medical history, medications, and supplements online. 

Healthcare professionals, further, can configure the platform’s functionality to meet their practice’s needs, drive patient satisfaction, and limit manual scheduling tasks for front desk staff.

  • Revenue Cycle Management

If you’re an independent medical practice, collecting what you’re owed is one of the biggest challenges. With AthenaHealth’s integrated services like authorization management, medical coding, and denials resolution, you’ll be able to collect more revenue faster (and with less work).

If you work at a large, complex healthcare organization, you can lower cost-to-collect and reduce A/R days through low-touch, automated workflows on AthenaHealth EMR. You’ll also be able to tailor the RCM product to your needs and integrate it with your current clinical solutions.

  • Medical Billing

AthenaHealth EMR provides its users with features for managing their medical bills, and revenue, ​​improving first-pass resolution rates by scrubbing insurance claims to detect errors prior to submission. In addition, the platform’s fostered high return on investment can help increase small to medium-sized health organizations’ revenue in the long run.

  • TeleHealth™

Through TeleHealth, healthcare providers will be able to conduct virtual visits with patients remotely, using videoconferencing or phone calls. This can be especially useful during the COVID-19 pandemic, when in-person visits may not be possible or may pose a risk to patients and providers.

During the telehealth appointment, you can directly chat with patients, conduct virtual examinations, review patient records, and discuss treatment options. Then, you can update their records directly and record notes from the appointment on the AthenaHealth software.

  • Reporting and Analytics

AthenaHealth EMR includes tools for generating reports, tracking performance metrics, and analyzing data to help healthcare practices improve their operations. In addition, the platform allows providers to access and update patient records, including medical history, patient charts, patient data, medications, allergies, and test results in real-time.

How is AthenaHealth EMR different from other software?

With a range of EMR software available on the market, it can be difficult to select which is the best fit for you and your team. Here are some ways in which AthenaHealth EMR differs from other popular EMR software:

  • Cloud-based: AthenaHealth EMR is a cloud-based system, which means that all data is stored in the cloud and can be accessed from any device with an internet connection. This is in contrast to on-premises EMR systems, which require users to install and maintain the application on their own servers.
  • Integrated platform: AthenaHealth EMR includes a range of features and tools that are designed to work seamlessly together, including patient records, scheduling, billing, and care coordination. This integrated approach can make it easier for users to manage all aspects of patient care within a single platform.
  • Customization options: AthenaHealth EMR allows users to customize certain aspects of the system, such as the layout and appearance of patient records. This can be helpful for users who want to tailor the system to meet the specific needs of their practice.
  • Customer support and training: AthenaHealth EMR provides support and training to help users get the most out of its platform. This can be especially helpful for users who are new to EMR software.

Is AthenaHealth EMR Right for You?

AthenaHealth EMR is widely used by various medical professionals, organizations, and practices. Serving medical professionals in the US for over 20 years, the platform is suitable for healthcare organizations of any size and specialty.

Many users have recommended AthenaHealth for its ease of use and reporting functionality, making its deployment equally beneficial for both medical offices and patients. In addition, many have found running reports on AthenaHealth EMR to be relatively straightforward, with each one tailored to a specific practitioner.

However, some users have noted the price of AthenaHealth EMR as being a bit too high for its features, particularly for smaller practices that may not have the resources to invest in a comprehensive EMR system.

AthenaHealth EMR Pricing

For exact athena health care pricing information customized to your practice needs or to watch the software in action, please click on the buttons below:

AthenaHealth EMR Software Features






Patient Portal


Compliance Tracking


Practice Management Software


Patient Demographics


Lab Integration


Employee Management


Appointment Scheduling


Voice Recognition


Mobile App


Telemedicine Software


Appointment Reminders


Reporting and Analytics


Medical Billing Service

Deployment and Support






Web based
















Phone call

Frequently Asked Questions (FAQs)

Does athena have its own telehealth platform?

athenahealth has launched an embedded telehealth tool in response to COVID-19. It will allow practitioners to conduct virtual visits without having to download separate software or use another third-party app.

How is data migrated to athenahealth?

Athenahealth offers flexible data transfer options. An athenahealth expert is assigned to you that helps you determine the best data conversion method for your needs. Athenahealth has managed hundreds of successful client conversions, including those from NextGen, Allscripts, eClinicalWorks, etc.

How long does it take to implement athenahealth?

Athenahealth has an 11-week implementation process for smaller practices, while for larger organizations it depends on the scope of the project.

How much training is provided by athenahealth?

Athenahealth is dedicated to a non-disruptive process, which is why it provides with proper coaching, on-demand online training available 24/7 and patented self-service tools.

Is athenahealth certified?

Yes, athenahealth became 2015 CEHRT on December 7, 2018.

What are some popular athenahealth EMR features?


- PM

- Telehealth Software- New

- Patient Portal 

- Market Place for 3rd party apps integration 

- Fastest Billing Rules Engine

- Performance Reporting Module 

- Epocrates Medical Decision Support 

- Mobile app

AthenaHealth EMR Software Pricing

Small Organization

Within Budget

Medium Organization

Within Budget

Large Organization

Within Budget

AthenaHealth EMR Software reviews

Overall Rating

149 Reviews


Comprehensive EHR Solution with Onboarding Challenges

August 2023


Mental Health Care

AthenaOne proved to be a comprehensive all-in-one EHR system with an array of desirable features. It enabled the consolidation of various software tools into a single platform, making it a valuable option.
The onboarding process was the most challenging aspect of AthenaOne, with a lengthier implementation period than initially anticipated. The initial sales representative's representation of the onboarding's extent was inaccurate, leading to the need for multiple dedicated employees working on integration for an extended duration.

Beneficial Patient Access Tool

July 2023


Hospital & Health Care,501-1,000 employees

The products capability to provide access to patient information and charts even when the provider is unavailable or outside regular hours was emphasized as essential.
A slight challenge was noted in terms of the learning curve and navigation for new users.

Mixed Feelings About the System

June 2023

David W.


Once the system is set up, it does seem to work well. The support after implementation is adequate, and the system itself functions decently.
Setting up the system is a horrible and confusing experience. The team assigned to assist with setup often lacks sufficient knowledge about how the system works, making the process even more frustrating. Unfortunately, the system lacks essential pre-formatted tools, reports, workflows, and other necessary elements for operating a standard medical practice. Its non-intuitive workflows make it difficult to use, and theres no easy-to-access daily dashboard for activity and payments.

review for AthenaHealth

April 2023


Medical Practice

The customer service is great and managing the billing is straightforward.
We have no complaints about Aetna as they have provided us with good service.

Mixed Bag with Some Likable Aspect

March 2023

Dannielle S.


I appreciate the interfaces purple color, and generally, the system is user-friendly. Athena text is a standout feature, and scheduling within the program is quite easy. Additionally, labeling and organizing documents are relatively simple tasks. I also like the swift verification process for most insurances.
Unfortunately, Athena has a tendency to overcomplicate things unnecessarily. The prescription management is particularly frustrating as it doesnt allow for easy closure of prescriptions; instead, the only option is to deny them, causing headaches. Additionally, responding to patient cases is needlessly complicated.

Great resource for medical professionals

March 2023


Information Technology and Services

I appreciate how AthenaOne offers an all-in-one solution with a variety of tools and services for providers to efficiently manage their practice and deliver high-quality care. The user-friendly medical record is thorough, and payment processes are simplified. AthenaOne seamlessly integrates with a clinical network, providing access to extra resources. Furthermore, the patient engagement feature fosters stronger relationships and improves overall care.
While AthenaOne can be a bit costly to buy and implement, and may demand more training to take full advantage of its features, it ultimately offers long-term benefits that make the expense and time worth it.

Does not meet expectations

February 2023



I find it more convenient to directly message my doctor rather than going through their support staff for communication.
In my opinion, the website appears unattractive and its difficult to find what I need. Furthermore, some of the features are currently disabled.

Extremely well structured Software

January 2023

Colleen K


I believe this is the best EMR software in the market for claim scrubbing. Ease of creating order sets and working in clinical. Easy to use and very intuitive user interface.
The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria which is not really a disadvantage but still. Overall, I am delighted to be utilizing the full prowess of this software.

Comes with all the bells and whistles

December 2022


Northeast Iowa Family Practice Center

We have added information to the system so we can implement it as well. We can make electronic checks through it with ease.
The customer side of things can be a bit more responsive.

The customer service is out of this world!

November 2022


Partners in Wellness

athenahealth EHR has a very efficient billing module. We have had no issues since day one. Our managers and customer service representatives make sure we feel heard.
No issues so far. Updates keep rolling out on the go, and the process does not seem to break its workflow.

Schedule previewing is a win

October 2022



A cloud-based software that has great patient engagement capabilities. It is efficient at patient scheduling as well.
The browser runs slowly seldom.

Satisfied user

September 2022


Parish Medical Group

It is definitely an easy-to-use software with a lot of reports available that we can use for customization. They allow users to get trained in no time with their well-designed modules.
The schedule can be better and allow us to view appointments at a glance.

100% satisfied

September 2022


Amos Medical Associates

It is the only system I have used but I really much liked the navigation, All the tools are easily accessible and the dashboard is well-designed for the user.
It is a little bit on the expensive side but it is worth the payment.

It is a great tool for hospitals with a large patient portfolio.

August 2022

Dean J. Buttler

Medical Practice

I have used this software since the start of my residency, and it has helped me to stay up to date with my patients health records, which helps me and my team to avoid giving our patients any prescription that they might be allergic to.
It does get a bit sluggish sometimes when loading certain files.

A fantastic piece of software

August 2022


Medical care

It may seem a little bit complex at first sight, but it is intuitively designed and works flawlessly. It is fairly easy to set up and brings maximum productivity. Since setting up was not difficult at all, it has been a smooth ride so far. Athena was a huge help in creating the structures and lettering. The templates are really simple to set up and modify.
It is not custom-made, but they will assist you in getting it set up the way you want it right at the start.

Call us at

(661) 384-7070

Call us at

(661) 384-7070