ChartRequest is a secure health information exchange platform praised for automating and streamlining medical record requests. While some users report occasional delays, it excels in secure data sharing, reducing admin workload, and ensuring compliance with healthcare standards.
ChartRequest Specifications
Appointment Management/Scheduling
E-prescriptions
Lab integrations
Patient Portal
What Is ChartRequest?
ChartRequest is a cloud-based health information management platform designed for healthcare providers, legal professionals, and patients. It enables the secure retrieval of medical, imaging, and billing records to reduce manual effort and turnaround time. It’s trusted by healthcare experts for its HIPAA-compliant exchange, digital notary tools, and automated fulfillment to help users enhance compliance and operational efficiency.
What Is ChartRequest Best Known For?
The software stands out with its ‘ChartRequestPro’ solution, which enables healthcare organizations to manage release of information (ROI) in-house with greater accuracy and compliance. The platform automates audit logging, billing, and request tracking, helping teams avoid manual errors and regulatory missteps. It offers real-time updates and detailed productivity reports to keep providers informed and efficient throughout the entire ROI process.
ChartRequest Pricing
ChartRequest offers tailored pricing based on user type and service volume:
- Clinical Researchers – up to $2,000/month (for 80 record requests)
- Patients – $4.99/month
- Requestors – Fees are calculated using algorithms that comply with state and federal entities
Disclaimer: The pricing is subject to change.
ChartRequest Integrations
The platform supports integration with various electronic health record (EHR) systems, including:
- Cerner EMR
- athenaOne
- ModMed EMR
- Azalea Health
How Does ChartRequest Work?
Here’s how you can navigate the software’s dashboard and make use of its features:
- Log in to access your secure dashboard
- Submit new medical record requests directly through the secure portal
- Track the status of all your record requests with real-time status updates
- Securely exchange protected health information (PHI) using the HIPAA-compliant interface
- Use automated workflows to reduce manual follow-up and prevent delays
- Manage patient consent and authorization electronically within the system
- Use ‘Digital Notary Tools’ to compliantly stamp and sign patient records
- Store and securely share retrieved medical records with your team or patients
- Customize workflows to fit your organization’s compliance and operational needs
Who Is ChartRequest For?
ChartRequest software is purpose-built for organizations and professionals involved in requesting, managing, or sharing medical records. These include:
- Healthcare providers
- Patients and families
- Attorneys and law firms
- Insurance companies
Is ChartRequest Right For You?
ChartRequest is an ideal solution for healthcare organizations looking to streamline medical records exchange, improve care coordination, and stay compliant with evolving data security regulations. With over 10,000 trusted providers in its network and industry-leading ratings on Google Reviews, ChartRequest has earned the confidence of practices, hospitals, and health systems nationwide.
Its HITRUST, SOC 2, and ISO 27001-ready platform meets HIPAA requirements and ensures full data protection through features like two-factor authentication, location-based IP verification, and a complete digital audit trail. Built for scalability, it supports growing volumes of requests while maintaining fast turnaround times and operational transparency.
Still unsure whether ChartRequest is the right solution for your needs? Call us at (661) 384-7070, and we will help you make an informed decision.
ChartRequest Features
ChartRequest streamlines the notarization process by enabling electronic stamping and signing of medical records. It ensures compliance with state-specific regulations and reduces delays in legal proceedings. Organizations can also use this feature to expedite record certification without compromising security. This is especially helpful for teams handling frequent legal document notarization.
See How It WorksThis solution helps organizations avoid delays in patient care by proactively requesting medical records at the time of referral. Its automated workflows speed up the exchange of records, reduce referral wait times and improve patient satisfaction. The software also enables users to handle referrals more efficiently while giving real-time visibility into the process. Patients and staff can easily track the status of their record requests online, which reduces phone calls and supports better care coordination.
See How It WorksThe software provides real-time metrics and statistics that deliver clear insights into an organization’s efficiency in handling ROI requests. It allows users to track important data such as turnaround times and frequent requesters, helping identify areas for improvement. These insights support optimized workflows and enhance overall productivity.
See How It WorksHealthcare practices can reduce administrative workload by automating the completion of patient forms. The software handles various forms, such as Workers’ Comp, school, sports, and disability forms, typically fulfilling requests within two days. Practices can choose to use standard forms or upload their own custom forms for processing. Additionally, the system delivers completed forms electronically, minimizing reliance on outdated fax machines and reducing manual delays that are worth avoiding.
See How It WorksChartRequest provides healthcare practices with dedicated virtual assistants to handle inbound medical record requests. It offers a cost-effective alternative to traditional staffing, ensuring faster processing with an average turnaround time of five days or less. The solution supports compliance with major regulations and supports real-time status tracking to help reduce phone calls and improve transparency for both staff and requestors.
See How It Works
