ChartRequest
Last Updated
Overview
ChartRequest is a secure health information exchange platform praised for automating and streamlining medical record requests. While some users report occasional delays, it excels in secure data sharing, reducing admin workload, and ensuring compliance with healthcare standards.
ChartRequest Specifications
- Appointment Management/Scheduling
- E-prescriptions
- Lab integrations
- Patient Portal
ChartRequest Features
Digital Notary Tools
ChartRequest streamlines the notarization process by enabling electronic stamping and signing of medical records. It ensures compliance with state-specific regulations and reduces delays in legal proceedings. Organizations can also use this feature to expedite record certification without compromising security. This is especially helpful for teams handling frequent legal document notarization.
Referral Management
This solution helps organizations avoid delays in patient care by proactively requesting medical records at the time of referral. Its automated workflows speed up the exchange of records, reduce referral wait times and improve patient satisfaction. The software also enables users to handle referrals more efficiently while giving real-time visibility into the process. Patients and staff can easily track the status of their record requests online, which reduces phone calls and supports better care coordination.
Real-Time Metrics
The software provides real-time metrics and statistics that deliver clear insights into an organization’s efficiency in handling ROI requests. It allows users to track important data such as turnaround times and frequent requesters, helping identify areas for improvement. These insights support optimized workflows and enhance overall productivity.
Forms Completion
Healthcare practices can reduce administrative workload by automating the completion of patient forms. The software handles various forms, such as Workers’ Comp, school, sports, and disability forms, typically fulfilling requests within two days. Practices can choose to use standard forms or upload their own custom forms for processing. Additionally, the system delivers completed forms electronically, minimizing reliance on outdated fax machines and reducing manual delays that are worth avoiding.
Staff Augmentation
ChartRequest provides healthcare practices with dedicated virtual assistants to handle inbound medical record requests. It offers a cost-effective alternative to traditional staffing, ensuring faster processing with an average turnaround time of five days or less. The solution supports compliance with major regulations and supports real-time status tracking to help reduce phone calls and improve transparency for both staff and requestors.
Pros And Cons of ChartRequest
Pros
Secure and user-friendly platform for managing records
Integrates double-QA process to reduce errors
Scalable platform for growing practice needs
Transparent productivity metrics and detailed reports
Real-time tracking for request status updates
Cons
Manual intervention needed for certain requests
May require IT support for some integrations
Occasional delays during peak request periods
ChartRequest Reviews
Total 6 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars33%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Medical Practice, 1-10 employees
“Easy scheduling!”
Pros
Right away I find the app user friendly and simple to use. Scheduling patients is easy and sending requests to other physicians is very convenient.
Cons
I do wish it integrated more easily with other platforms and I'd also like more customization options to better fit my clinic's needs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
7
Medical Practice, 1-10 employees
“Easy scheduling!”
Pros
Right away I find the app user friendly and simple to use. Scheduling patients is easy and sending requests to other physicians is very convenient.
Cons
I do wish it integrated more easily with other platforms and I'd also like more customization options to better fit my clinic's needs.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
7
Not Specified, 1-10 employees
“Quick tracking, instant uploads”
Pros
Getting into the system and submitting a request only takes a few simple steps. Also it is convenient to sign back in anytime and see the current status of a request. When everything is finished, you can upload the records right away if that's the option you want to use.
Cons
One downside is that the fees are higher for the client compared with other medical record request options which is definitely a drawback.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
What are the key features of ChartRequest?
Digital notary, ROI automation, referral management, real-time insights, and patient consent tools.
What level of support does ChartRequest provide?
Phone and email support available.
What integrations are available?
athenahealth, Cerner, Azalea Health, and ModMed.
How much does ChartRequest cost?
From $4.99/month for patients to $2,000/month for researchers. Custom pricing also available.
Does ChartRequest offer an API?
Yes, it includes an API for integration purposes.
Is ChartRequest free?
Free patient account setup is available.
Who are the typical users of ChartRequest?
Healthcare providers, patients, attorneys, and insurance professionals.
What languages does ChartRequest support?
English only.
Does ChartRequest have a mobile app?
Yes, ChartRequest has a mobile app.


