athenaOne Reviews

Pros

I really appreciate it because it gives me constant access to my doctor and patient records whenever I need them which is amazing.

Cons

I faced no issues at all.

Pros

I've noticed a number of updates to Athena that have taken an already user-friendly program and made it even easier to use. Everything is centralized now so I no longer have to hunt around to find what I need.

Cons

The only drawback is that a few of the exams I perform don't automatically match the appropriate codes based on my selection, although it only takes a quick click for me to add the correct one.

Pros

Appreciate how simple the interface is. It never feels overwhelming and the distinct tabs like Home, Appointment, Billing & Payments, Messages, My Health and Test Results make it very approachable even for people who struggle with technology for example my mom finds it easy to use. Messaging back and forth is simple, although I'd prefer messages to come directly into my phone's native text messages. Overall, I haven't run into any bugs or issues and handling tasks such as paying bills is really simple. It's also handy that test results and medical records (including immunization records) are all available in one place

Cons

One thing that bothers me is that Multifactor Authentication isn't enabled by default which feels like a gap for a healthcare app storing sensitive medical data. There is at least a toggle in the settings to turn it on but having to enable it manually feels a bit annoying. Also the initial setup was somewhat confusing at first, though I managed to get through it without too much trouble.

Pros

For me, the best part about it is being able to keep my billing, schedule and chart open simultaneously so I can multitask and get through my daily work.

Cons

What I dislike most is that it can take a long time to open anything and sometimes it freezes when I'm trying to access the documents I need.

Pros

I've noticed it posts lab results and visit notes very rapidly so I can look them over and discuss them with my provider promptly.

Cons

Thankfully I have not run into any issues that I could report negatively and that lack of problems genuinely increases the level of trust I have in this application.

Pros

We face significant and recurring performance breakdowns with this system on a weekly basis. It's reached a point where my boss regularly voices frustration over core features that frequently become unresponsive or fail without warning, which directly hinders our team's productivity and reliability.

Cons

There are just too many bugs that need to be fixed. Every single week, my practice has to deal with the system being really slow and things just not working like they're supposed to.

Pros

Found this doctor's-office-based platform incredibly easy to use. What I really like is that I can revisit and read the doctor's notes, print any doctors' excuses I need, look over my bills and pay everything from the same place without any issues.

Cons

I love pretty much every aspect of it and I hope they keep it exactly as it is.

Pros

I've found that it really packs everything a private-practice EMR should have, from built-in reporting and the ability to design my own reports to care management tools and it also connects fairly easily with other companies' systems.

Cons

Whenever I need help or have an issue with one of it's features, I'm required to open a case with their CSC and it can be frustrating. The support team rarely feels helpful and even getting a straight answer to a single question can take 10-30 minutes if it's resolved at all. More often than not my problem gets escalated internally and I'm told someone will follow up in 7-10 days. It doesn't help that the entire CSC is staffed offshore, their spoken English is often poor and half the time I struggle to understand what they're saying.

Pros

I love the appointment scheduling in this product. The interface is so user friendly and it's so quick and easy for my customers to use the online booking. The customer support is also fantastic.

Cons

Sometimes, the bugs and problems that come with website updates can be a real trouble. There were times when it took a very long time for them to finally fix these issues.

Pros

The constant breakdowns have severely impacted our team's productivity and drawn ongoing complaints from management

Cons

The billing is horrible. They hold onto claims and never follow up on them. Then they just say it's not their job. They also don't forward important messages from Medicare auditors that get sent to their billing address in Maine. This keeps happening over and over.

Pros

My top priority is delivering a seamless and professional experience for my customers. That's why I value a clean, intuitive interface that not only looks sharp but also lets me access critical information instantly, without any friction or delay.

Cons

I can't really think of anything bad. Maybe it's because I haven't used it enough to find the flaws but everything seemed really good to me.

Pros

I use AthenaOne for tracking patient info, scheduling, coding and insurance billing. It's super handy. The interface is easy to use, the support is great and I feel good about its security.

Cons

Like any software, it needs occasional updates and restarts to stay current and avoid glitches, just normal maintenance to keep everything running well

Pros

I really liked how easy it was to start using this system. I thought it would be hard but it wasn't. I love that everything is in one place, the health records, the billing, the appointments and the patient website. It's so nice. I don't have to keep track of lots of different usernames and passwords anymore. It makes my day much easier.

Cons

The pricing can get confusing. The more money your practice makes, the more money they take from you. This isn't great if you're just a small practice.

Pros

This tool is incredibly efficient. I can check in for my medical appointments, schedule new ones and get support for any issues I have whether they're medical or not.

Cons

I have no problems with athenaOne at all. The app does everything I need it to and answers all my questions. I would be very happy to keep using it.

Pros

I find it very handy that the home page has multiple categories right there. It lets me access exactly what I need right away.

Cons

The back button isn't clear when you're looking through medical records. A lot of the time, I accidentally click it and end up back at the home page.

Pros

The EMR is really easy to handle even with multiple patients. It's a great fit for small to mid-sized practices like mine. I can manage several records at the same time without a problem.

Cons

It works fine for me and I don't have any worries so far. But you do need a computer that's pretty new to run it smoothly. It used to freeze all the time on our older computers.

Pros

My favorite part is the online portal for communication. It's so nice being able to message my healthcare provider directly.

Cons

I don't like trying to read my appointment notes on my phone. I can't scroll sideways, so I have to turn my screen to read the whole thing, which is annoying.

Pros

The service at the Village Medical location in Scottsdale and Via Linda was really poor. The front desk clerk was unprofessional and so was the back office. They messed up my insurance card information and then refused to fix it, telling me I had to call Medicare myself. My bill was completely wrong too and it had someone else's name and address on it.

Cons

I called your corporate billing, then I called the local billing office and I even went to the local office where they put my billing and insurance information in wrong. Every single person I talked to told me to call someone else. Corporate said to call local, local said to call corporate and the office where I got my service said they don't even have a billing department. I am so upset with the people at your local office, both at the front desk and in the back. They treated me really poorly.

Pros

I actually really like using Athena. It's easy for me to find the billing section and my messages. I also like that I can send a chat directly to my providers. It has a lot of great features that I use all the time.

Cons

I like pretty much everything about it. The only thing I don't like is that other doctors I see who don't use it can't get into the system. They can't see my results or billing information and that can be a real pain. It's just not a system that everyone uses yet.

Pros

It is good if you're a primary care doctor. But that's about all it's good for.

Cons

They take forever to fix problems, if they even fix them at all. We signed up for their billing service and it was a total waste of time. Their "billing experts" don't know how to handle billing for specialties that aren't primary care. We asked to switch to a different representative but they don't allow that. Their reps just tell you what you want to hear. It was a major waste of our time and money. You should find an EMR that actually specializes in your field and the same goes for a billing service. Their patient follow-up software isn't great either and all their extra features are just okay. You can run hundreds of reports but if the software doesn't help you with diagnosis, treatment choices or getting paid, then those reports are useless. I am in the process of leaving them and I suggest you don't use them or leave if you already are.