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softwareAthenaHealth Reviews
341 Reviews
Overall Rating
4
341 Reviews
Rating Distribution
5
(144)
4
(113)
3
(54)
2
(15)
1
(15)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
341 Reviews
Rating Distribution
5
(144)
4
(113)
3
(54)
2
(15)
1
(15)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Overpriced, poor billing follow up
Overpriced, poor billing follow up
Pros
None
Cons
Unable to do basic billing without provider involvement. Overpriced for level of service
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Naomi Akita
Atlanta Gynecology, 1-10 employees
More than a year
Mar 26, 2024
Easy to use
Easy to use
Pros
The system is easily manageable and straightforward on a daily basis.
Cons
So far I haven't encountered anything that makes working with this software difficult.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Omasiel
Mental Health Care, 1-10 employees
More than a year
Dec 01, 2023
Think of your Best Hire - that's Athena
Think of your Best Hire - that's Athena
Pros
Athena follows a true "Skin in the game" model where their performance directly affects their payment. The startup costs are minimal and they provide excellent support and engagement to ensure success and growth.
Cons
We've had to rely on third-party vendors for certain services that we feel Athena should be able to provide resulting in additional costs that are not ideal.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Robert
Hospital & Health Care, 11-50 employees
More than a year
Dec 01, 2023
AthenaHealth is the Only One
AthenaHealth is the Only One
Pros
The software is user-friendly and offers extensive customization options tailored to the practice's needs.
Cons
There haven't been any issues worth mentioning for this question.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katie
Medical Practice, 11-50 employees
More than a year
Dec 01, 2023
New - Start with Athena
New - Start with Athena
Pros
Once the setup is complete the system becomes highly user-friendly.
Cons
The setup process is quite time-consuming and not very straightforward.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Candice
Hospital & Health Care, 1-10 employees
More than a year
Dec 01, 2023
Happy MD Review
Happy MD Review
Pros
The product is intuitive easy to use and encompasses all necessary features in one.
Cons
The format of the medical history section and the lack of matching patient self-check-in answers with history are areas of concern.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katherine
Medical Practice, 1-10 employees
More than a year
Dec 01, 2023
Great Service
Great Service
Pros
We are highly satisfied with the abundant features provided by AthenaHealth.
Cons
It's inconvenient that you can't send faxes without attaching them to a patient.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mariam
Medical Practice, 1-10 employees
Less than a year
Dec 01, 2023
Effective and Efficient Practice Software
Effective and Efficient Practice Software
Pros
It allows for efficient scheduling and chart management in a single system. It is fast efficient easy to learn and easy to use.
Cons
Some processes require multiple unnecessary steps although they don't take up too much time.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Lynda
Hospital & Health Care, 11-50 employees
More than a year
Dec 01, 2023
Athena is a lifesaver!!
Athena is a lifesaver!!
Pros
Two years ago I had my first encounter with Athena Health when I visited my Primary Care doctor. The instructions for accessing my results were provided through their portal and I was eagerly awaiting them. To my delight I logged in and promptly found my results available. What made it truly convenient was that my doctor had included notes next to each result indicating if they were elevated or outside the normal range. I didn't have to wait for a phone call; I had immediate feedback right in the portal. I am grateful to Athena for making the entire process so effortless and seamless.
Cons
I have no complaints about Athena! It's extremely convenient.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Maria
Hospital & Health Care, 500+ employees
More than a year
Nov 01, 2023
Bait and Switch
Bait and Switch
Pros
The initial setup of the EMR was straightforward and the billing functionality was satisfactory at first.
Cons
Any requests for improvement are consistently ignored. For instance we were promised an Android app from the beginning but even after 13 years it remains an unfulfilled promise. They simply tell us to "put it on the suggestion board." However my reason for writing this review today is the sudden and significant price increase. Despite being assured that the price (a percentage of gross collections) would decrease over time they have once again raised the percentage they take. They attribute this to "inflation" but it's clear that they are simply taking a larger portion of the revenue without our consent and without engaging in contract negotiations. It's completely dishonest and we are left with no choice in the matter.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
6
dale
Medical Practice, 1-10 employees
More than a year
Nov 01, 2023
Great all around
Great all around
Pros
Athena actively seeks and acts upon client feedback in various ways resulting in a more usercentric product development process.
Cons
Interactions with Customer Support CSC lack userspecific tailoring. We often resort to contacting support as a last option after trying various methods to resolve issues. CSC initiates with basic responses and takes additional time to escalate problems to a higher support tier.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mary
Hospital & Health Care, 500+ employees
Oct 01, 2023
My Thoughts regarding AthenaOne
My Thoughts regarding AthenaOne
Pros
On a personal note what stood out for me was the ease of using the system especially when it comes to navigating between different modules.
Cons
The notable absence is an encounter interface.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
James
Hospital & Health Care, 51-100 employees
Oct 01, 2023
Review Athena One
Review Athena One
Pros
I've had an excellent experience working with my CSM they effectively cater to our support requirements.
Cons
My feelings toward quality management reports are strongly negative
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Penelope
Hospital & Health Care, 500+ employees
Oct 01, 2023
athenaOne Review
athenaOne Review
Pros
Athena's userfriendliness persists as they consistently introduce improvements and updates.
Cons
Pharmacy prior authorizations pose challenges in multiple tablespaces.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Bobbi
Hospital & Health Care, 51-100 employees
Oct 01, 2023
Excellent EHR
Excellent EHR
Pros
Athena excels in collector capabilities maintains its userfriendly interface and demonstrates a strong commitment to client success through unwavering support.
Cons
There isn't anything I find unfavorable.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Karen
Medical Practice, 500+ employees
Oct 01, 2023
Perfect for us
Perfect for us
Pros
AthenaOne prioritizes simplifying our daily tasks and uses customer input to drive product enhancements.
Cons
Initial responses at the first level often fall short of adequately addressing the issue.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Lori
Hospital & Health Care, 101-500 employees
Oct 01, 2023
My opinion
My opinion
Pros
Users appreciate the ease of operation and the system's ability to electronically locate and share payment records.
Cons
There's room for improvement in collection followup and payment posting.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Griselda
Hospital & Health Care, 101-500 employees
Oct 01, 2023
Athena Review
Athena Review
Pros
It ensures a consistent platform for various organizations.
Cons
The referral process treated as external lacks configurability for future orders.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Lee
Medical Practice, 101-500 employees
Oct 01, 2023
Good
Good
Pros
It remains userfriendly and is an excellent tool for creating personalized templates and schedules.
Cons
There's a need for a training curriculum for new users along with followup training.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Katlyn
Hospital & Health Care, 101-500 employees
Oct 01, 2023
Acceptable for ambulatory clinic but not for hospital
Acceptable for ambulatory clinic but not for hospital
Pros
We employ Athena in both hospital and clinic settings with a preference for its clinic interface due to its userfriendliness.
Cons
Medication reconciliation requires improvement.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Alexandria
Hospital & Health Care, 51-100 employees
Oct 01, 2023
Rochester Primary Care Review
Rochester Primary Care Review
Pros
The standout feature is the fantastic customer support with the software coming in as a very close second.
Cons
The price however is entirely justified.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ram
Medical Practice, 11-50 employees
Oct 01, 2023
Makes view medical documents easy
Makes view medical documents easy
Pros
The ability to view medical records request refills and schedule appointments through the portal is appreciated.
Cons
So far I have no dislikes I like everything about it.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Brandy
Individual & Family Services,, 1-10 employees
Jul 01, 2023
AthenaOne is efficient secure and easy to use
AthenaOne is efficient secure and easy to use
Pros
AthenaOne offers a comprehensive solution with nearly all the features needed for managing medical records charting patient communication registration portal access etc. all in one place. It is also known for its userfriendly design customizable workflows and accessible customer service through chat or phone.
Cons
Customizing certain workflows further like consolidating the Exam section into a single page during the fivestep encounter would be appreciated instead of having to navigate to the next page for each section.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mandy
Medical Practice, 11-50 employees
Jul 01, 2023
Charting made Easy
Charting made Easy
Pros
Charting is a breeze and incorporating paper documents is straightforward.
Cons
Billing followup could benefit from being more userfriendly.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Sue
Hospital & Health Care, 1-10 employees
Jul 01, 2023
Best eMAR for Medical Offices
Best eMAR for Medical Offices
Pros
Athena is highly userfriendly for all users simplifying the process of looking up patients and sharing information across multiple practices. A strong recommendation is made.
Cons
Finding notes on uploaded items can sometimes be difficult. Password requirements can be challenging but necessary for an eMAR system.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Devon
Hospital & Health Care, 51-100 employees
Jul 01, 2023
Makes view medical documents easy
Makes view medical documents easy
Pros
The ability to view medical records request refills and schedule appointments through the portal is appreciated.
Cons
So far I have no dislikes I like everything about it.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Brandy
Individual & Family Services, 1-10 employees
Jul 01, 2023
Mixed Feelings About the System
Mixed Feelings About the System
Pros
Once the system is set up, it does seem to work well. The support after implementation is adequate, and the system itself functions decently.
Cons
Setting up the system is a horrible and confusing experience. The team assigned to assist with setup often lacks sufficient knowledge about how the system works, making the process even more frustrating. Unfortunately, the system lacks essential pre-formatted tools, reports, workflows, and other necessary elements for operating a standard medical practice. Its non-intuitive workflows make it difficult to use, and theres no easy-to-access daily dashboard for activity and payments.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
David W.
Mid-Market, 51-1000 employees employees
Jun 26, 2023
Review of Athena No longer used
Review of Athena No longer used
Pros
While AthenaOne was praised by colleagues in primary medical practice it wasn't a good fit for our practice where we don't handle insurance billing or eprescriptions.
Cons
AthenaOne is a comprehensive system tailored for practices that engage in insurance billing claims management and eprescribing. Unfortunately our practice doesn't utilize these features and requires a more streamlined system for optimal operations.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Harrison
Health, Wellness and Fitness, 1-10 employees
Jun 01, 2023
review for AthenaHealth
review for AthenaHealth
Pros
The customer service is great and managing the billing is straightforward.
Cons
We have no complaints about Aetna as they have provided us with good service.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
James
Medical Practice, 5001 - 10000 employees
Apr 15, 2023
Do NOT buy if you are small practice.
Do NOT buy if you are small practice.
Pros
The doctor appreciates the charting aspect while the patient portal receives an okay rating.
Cons
Billing claims reporting schedule templating customer service MIPQuality Measures are strengths.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
Nicohl
Medical Practice, 11-50 employees
Apr 01, 2023
Mixed Bag with Some Likable Aspect
Mixed Bag with Some Likable Aspect
Pros
I appreciate the interfaces purple color, and generally, the system is user-friendly. Athena text is a standout feature, and scheduling within the program is quite easy. Additionally, labeling and organizing documents are relatively simple tasks. I also like the swift verification process for most insurances.
Cons
Unfortunately, Athena has a tendency to overcomplicate things unnecessarily. The prescription management is particularly frustrating as it doesnt allow for easy closure of prescriptions; instead, the only option is to deny them, causing headaches. Additionally, responding to patient cases is needlessly complicated.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Dannielle S.
Small-Business, 11-50 employees employees
Mar 20, 2023
Great resource for medical professionals
Great resource for medical professionals
Pros
I appreciate how AthenaOne offers an all-in-one solution with a variety of tools and services for providers to efficiently manage their practice and deliver high-quality care. The user-friendly medical record is thorough, and payment processes are simplified. AthenaOne seamlessly integrates with a clinical network, providing access to extra resources. Furthermore, the patient engagement feature fosters stronger relationships and improves overall care.
Cons
While AthenaOne can be a bit costly to buy and implement, and may demand more training to take full advantage of its features, it ultimately offers long-term benefits that make the expense and time worth it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Yagnesh
Information Technology and Services, 201 - 500 employees
Mar 15, 2023
athena one
athena one
Pros
I have a deep affection for this product it's fantastic and easily accessible from home or anywhere to review records check test results and engage with your doctor.
Cons
The only downside is the lack of afterhours service for assistance. Other than that it's really good and I love it
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
kelly
Automotive, 500+ employees
Mar 01, 2023
Does not meet expectations
Does not meet expectations
Pros
I find it more convenient to directly message my doctor rather than going through their support staff for communication.
Cons
In my opinion, the website appears unattractive and its difficult to find what I need. Furthermore, some of the features are currently disabled.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Anonymous
N/A, 1001 - 5000 employees
Feb 15, 2023
Extremely well structured Software
Extremely well structured Software
Pros
I believe this is the best EMR software in the market for claim scrubbing. Ease of creating order sets and working in clinical. Easy to use and very intuitive user interface.
Cons
The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria which is not really a disadvantage but still. Overall, I am delighted to be utilizing the full prowess of this software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Colleen K
COO, 51-200 employees employees
Jan 11, 2023
Comes with all the bells and whistles
Comes with all the bells and whistles
Pros
We have added information to the system so we can implement it as well. We can make electronic checks through it with ease.
Cons
The customer side of things can be a bit more responsive.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Julie
Northeast Iowa Family Practice Center, 50-99 employees
Dec 17, 2022
AthenaOne is a EHR that organizes the patient details and informations.
AthenaOne is a EHR that organizes the patient details and informations.
Pros
This software is instrumental in crafting patient charts and data at my client clinic and it offers an easy management interface.
Cons
There are moments when I forget to save manually as it doesn't save automatically.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Abigail
Hospital & Health Care, 500+ employees
Dec 01, 2022
The customer service is out of this world!
The customer service is out of this world!
Pros
athenahealth EHR has a very efficient billing module. We have had no issues since day one. Our managers and customer service representatives make sure we feel heard.
Cons
No issues so far. Updates keep rolling out on the go, and the process does not seem to break its workflow.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Kathy
Partners in Wellness, 2-9 employees
Nov 07, 2022
Simple easy to navigate and to the point
Simple easy to navigate and to the point
Pros
I'm fond of its uncluttered and userfriendly layout enhancing my medical charting experience ensuring I don't feel overwhelmed and can efficiently handle all my tasks.
Cons
Relocating and switching health systems can be confusing necessitating the creation of a new account despite previous use of Athena Health. A seamless account linkage feature would be valuable.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Lara
Research, 500+ employees
Nov 01, 2022
Use for my whole family
Use for my whole family
Pros
It simplifies the process of switching between family members to access appointment notes and prescription histories making it exceptionally convenient.
Cons
I've encountered no issues while using this program.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anne
Food & Beverages, 500+ employees
Nov 01, 2022
Schedule previewing is a win
Schedule previewing is a win
Pros
A cloud-based software that has great patient engagement capabilities. It is efficient at patient scheduling as well.
Cons
The browser runs slowly seldom.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Megan
Clinician, 2-10 employees employees
Oct 19, 2022
It didn't work for me
It didn't work for me
Pros
My introduction to this software occurred through my doctor's recommendation.
Cons
I observed one doctor using this software for the patient portal but I faced challenges when attempting to sign in.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Susan
Health, Wellness and Fitness, 1-10 employees
Oct 01, 2022
Satisfied user
Satisfied user
Pros
It is definitely an easy-to-use software with a lot of reports available that we can use for customization. They allow users to get trained in no time with their well-designed modules.
Cons
The schedule can be better and allow us to view appointments at a glance.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Asmita
Parish Medical Group, 100-499 employees
Sep 20, 2022
100% satisfied
100% satisfied
Pros
It is the only system I have used but I really much liked the navigation, All the tools are easily accessible and the dashboard is well-designed for the user.
Cons
It is a little bit on the expensive side but it is worth the payment.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Mona
Amos Medical Associates, 500-999 employees
Sep 08, 2022
The Best
The Best
Pros
It excels in userfriendliness and straightforwardness making it a personal favorite.
Cons
It's somewhat pricier compared to alternatives but I'm willing to pay the price.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Elaine
Hospitality, 51-100 employees
Sep 01, 2022
Very effective EMR System
Very effective EMR System
Pros
Accessing medical records and patient information is effortlessly accomplished.
Cons
The process often involves multiple clicks for a single operation which could be streamlined for increased efficiency.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Zucel
Hospital & Health Care, 51-100 employees
Sep 01, 2022
It looked clean at first but quickly proved otherwise
It looked clean at first but quickly proved otherwise
Pros
Initially the software's intuitive design allowed for easy navigation to various billing screens.
Cons
Selfposting insurance payments proved challenging. Sending a remit copy to Athena often didn't result in prompt posting and they frequently requested the remit again. Managing accounts receivable is exceptionally demanding. Generating statements is limited to one at a time for each patient and the navigation involves clicking through multiple screens for visit notes and chart updates.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
Brittany
Medical Practice, 11-50 employees
Sep 01, 2022
Appointment booking to EHR
Appointment booking to EHR
Pros
One of our providers uses it for appointment booking and EHR finding it much simpler compared to other software used for internal medicine charge creation.
Cons
Booking appointments and composing medical notes are straightforward and timesaving for billing.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Faizan
Hospital & Health Care, 11-50 employees
Sep 01, 2022
Good product
Good product
Pros
The patient portal serves its purpose and meets my needs effectively.
Cons
On several occasions the portal experienced slow performance.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Leigh
Religious Institutions, 11-50 employees
Sep 01, 2022
It is a great tool for hospitals with a large patient portfolio.
It is a great tool for hospitals with a large patient portfolio.
Pros
I have used this software since the start of my residency, and it has helped me to stay up to date with my patients health records, which helps me and my team to avoid giving our patients any prescription that they might be allergic to.
Cons
It does get a bit sluggish sometimes when loading certain files.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Dean J. Buttler
Medical Practice, Employees 10-49 employees
Aug 25, 2022
Filters
Overpriced, poor billing follow up
Overpriced, poor billing follow up
Pros
None
Cons
Unable to do basic billing without provider involvement. Overpriced for level of service
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Naomi Akita
Atlanta Gynecology, 1-10 employees
More than a year
Mar 26, 2024
Easy to use
Easy to use
Pros
The system is easily manageable and straightforward on a daily basis.
Cons
So far I haven't encountered anything that makes working with this software difficult.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Omasiel
Mental Health Care, 1-10 employees
More than a year
Dec 01, 2023
Think of your Best Hire - that's Athena
Think of your Best Hire - that's Athena
Pros
Athena follows a true "Skin in the game" model where their performance directly affects their payment. The startup costs are minimal and they provide excellent support and engagement to ensure success and growth.
Cons
We've had to rely on third-party vendors for certain services that we feel Athena should be able to provide resulting in additional costs that are not ideal.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Robert
Hospital & Health Care, 11-50 employees
More than a year
Dec 01, 2023
AthenaHealth is the Only One
AthenaHealth is the Only One
Pros
The software is user-friendly and offers extensive customization options tailored to the practice's needs.
Cons
There haven't been any issues worth mentioning for this question.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katie
Medical Practice, 11-50 employees
More than a year
Dec 01, 2023
New - Start with Athena
New - Start with Athena
Pros
Once the setup is complete the system becomes highly user-friendly.
Cons
The setup process is quite time-consuming and not very straightforward.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Candice
Hospital & Health Care, 1-10 employees
More than a year
Dec 01, 2023
Happy MD Review
Happy MD Review
Pros
The product is intuitive easy to use and encompasses all necessary features in one.
Cons
The format of the medical history section and the lack of matching patient self-check-in answers with history are areas of concern.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katherine
Medical Practice, 1-10 employees
More than a year
Dec 01, 2023
Great Service
Great Service
Pros
We are highly satisfied with the abundant features provided by AthenaHealth.
Cons
It's inconvenient that you can't send faxes without attaching them to a patient.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mariam
Medical Practice, 1-10 employees
Less than a year
Dec 01, 2023
Effective and Efficient Practice Software
Effective and Efficient Practice Software
Pros
It allows for efficient scheduling and chart management in a single system. It is fast efficient easy to learn and easy to use.
Cons
Some processes require multiple unnecessary steps although they don't take up too much time.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Lynda
Hospital & Health Care, 11-50 employees
More than a year
Dec 01, 2023
Athena is a lifesaver!!
Athena is a lifesaver!!
Pros
Two years ago I had my first encounter with Athena Health when I visited my Primary Care doctor. The instructions for accessing my results were provided through their portal and I was eagerly awaiting them. To my delight I logged in and promptly found my results available. What made it truly convenient was that my doctor had included notes next to each result indicating if they were elevated or outside the normal range. I didn't have to wait for a phone call; I had immediate feedback right in the portal. I am grateful to Athena for making the entire process so effortless and seamless.
Cons
I have no complaints about Athena! It's extremely convenient.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Maria
Hospital & Health Care, 500+ employees
More than a year
Nov 01, 2023
Bait and Switch
Bait and Switch
Pros
The initial setup of the EMR was straightforward and the billing functionality was satisfactory at first.
Cons
Any requests for improvement are consistently ignored. For instance we were promised an Android app from the beginning but even after 13 years it remains an unfulfilled promise. They simply tell us to "put it on the suggestion board." However my reason for writing this review today is the sudden and significant price increase. Despite being assured that the price (a percentage of gross collections) would decrease over time they have once again raised the percentage they take. They attribute this to "inflation" but it's clear that they are simply taking a larger portion of the revenue without our consent and without engaging in contract negotiations. It's completely dishonest and we are left with no choice in the matter.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
6
dale
Medical Practice, 1-10 employees
More than a year
Nov 01, 2023
Great all around
Great all around
Pros
Athena actively seeks and acts upon client feedback in various ways resulting in a more usercentric product development process.
Cons
Interactions with Customer Support CSC lack userspecific tailoring. We often resort to contacting support as a last option after trying various methods to resolve issues. CSC initiates with basic responses and takes additional time to escalate problems to a higher support tier.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mary
Hospital & Health Care, 500+ employees
Oct 01, 2023
My Thoughts regarding AthenaOne
My Thoughts regarding AthenaOne
Pros
On a personal note what stood out for me was the ease of using the system especially when it comes to navigating between different modules.
Cons
The notable absence is an encounter interface.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
James
Hospital & Health Care, 51-100 employees
Oct 01, 2023
Review Athena One
Review Athena One
Pros
I've had an excellent experience working with my CSM they effectively cater to our support requirements.
Cons
My feelings toward quality management reports are strongly negative
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Penelope
Hospital & Health Care, 500+ employees
Oct 01, 2023
athenaOne Review
athenaOne Review
Pros
Athena's userfriendliness persists as they consistently introduce improvements and updates.
Cons
Pharmacy prior authorizations pose challenges in multiple tablespaces.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Bobbi
Hospital & Health Care, 51-100 employees
Oct 01, 2023
Excellent EHR
Excellent EHR
Pros
Athena excels in collector capabilities maintains its userfriendly interface and demonstrates a strong commitment to client success through unwavering support.
Cons
There isn't anything I find unfavorable.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Karen
Medical Practice, 500+ employees
Oct 01, 2023
Perfect for us
Perfect for us
Pros
AthenaOne prioritizes simplifying our daily tasks and uses customer input to drive product enhancements.
Cons
Initial responses at the first level often fall short of adequately addressing the issue.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Lori
Hospital & Health Care, 101-500 employees
Oct 01, 2023
My opinion
My opinion
Pros
Users appreciate the ease of operation and the system's ability to electronically locate and share payment records.
Cons
There's room for improvement in collection followup and payment posting.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Griselda
Hospital & Health Care, 101-500 employees
Oct 01, 2023
Athena Review
Athena Review
Pros
It ensures a consistent platform for various organizations.
Cons
The referral process treated as external lacks configurability for future orders.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Lee
Medical Practice, 101-500 employees
Oct 01, 2023
Good
Good
Pros
It remains userfriendly and is an excellent tool for creating personalized templates and schedules.
Cons
There's a need for a training curriculum for new users along with followup training.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Katlyn
Hospital & Health Care, 101-500 employees
Oct 01, 2023
Acceptable for ambulatory clinic but not for hospital
Acceptable for ambulatory clinic but not for hospital
Pros
We employ Athena in both hospital and clinic settings with a preference for its clinic interface due to its userfriendliness.
Cons
Medication reconciliation requires improvement.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Alexandria
Hospital & Health Care, 51-100 employees
Oct 01, 2023
Rochester Primary Care Review
Rochester Primary Care Review
Pros
The standout feature is the fantastic customer support with the software coming in as a very close second.
Cons
The price however is entirely justified.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ram
Medical Practice, 11-50 employees
Oct 01, 2023
Makes view medical documents easy
Makes view medical documents easy
Pros
The ability to view medical records request refills and schedule appointments through the portal is appreciated.
Cons
So far I have no dislikes I like everything about it.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Brandy
Individual & Family Services,, 1-10 employees
Jul 01, 2023
AthenaOne is efficient secure and easy to use
AthenaOne is efficient secure and easy to use
Pros
AthenaOne offers a comprehensive solution with nearly all the features needed for managing medical records charting patient communication registration portal access etc. all in one place. It is also known for its userfriendly design customizable workflows and accessible customer service through chat or phone.
Cons
Customizing certain workflows further like consolidating the Exam section into a single page during the fivestep encounter would be appreciated instead of having to navigate to the next page for each section.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mandy
Medical Practice, 11-50 employees
Jul 01, 2023
Charting made Easy
Charting made Easy
Pros
Charting is a breeze and incorporating paper documents is straightforward.
Cons
Billing followup could benefit from being more userfriendly.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Sue
Hospital & Health Care, 1-10 employees
Jul 01, 2023
Best eMAR for Medical Offices
Best eMAR for Medical Offices
Pros
Athena is highly userfriendly for all users simplifying the process of looking up patients and sharing information across multiple practices. A strong recommendation is made.
Cons
Finding notes on uploaded items can sometimes be difficult. Password requirements can be challenging but necessary for an eMAR system.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Devon
Hospital & Health Care, 51-100 employees
Jul 01, 2023
Makes view medical documents easy
Makes view medical documents easy
Pros
The ability to view medical records request refills and schedule appointments through the portal is appreciated.
Cons
So far I have no dislikes I like everything about it.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Brandy
Individual & Family Services, 1-10 employees
Jul 01, 2023
Mixed Feelings About the System
Mixed Feelings About the System
Pros
Once the system is set up, it does seem to work well. The support after implementation is adequate, and the system itself functions decently.
Cons
Setting up the system is a horrible and confusing experience. The team assigned to assist with setup often lacks sufficient knowledge about how the system works, making the process even more frustrating. Unfortunately, the system lacks essential pre-formatted tools, reports, workflows, and other necessary elements for operating a standard medical practice. Its non-intuitive workflows make it difficult to use, and theres no easy-to-access daily dashboard for activity and payments.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
David W.
Mid-Market, 51-1000 employees employees
Jun 26, 2023
Review of Athena No longer used
Review of Athena No longer used
Pros
While AthenaOne was praised by colleagues in primary medical practice it wasn't a good fit for our practice where we don't handle insurance billing or eprescriptions.
Cons
AthenaOne is a comprehensive system tailored for practices that engage in insurance billing claims management and eprescribing. Unfortunately our practice doesn't utilize these features and requires a more streamlined system for optimal operations.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Harrison
Health, Wellness and Fitness, 1-10 employees
Jun 01, 2023
review for AthenaHealth
review for AthenaHealth
Pros
The customer service is great and managing the billing is straightforward.
Cons
We have no complaints about Aetna as they have provided us with good service.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
James
Medical Practice, 5001 - 10000 employees
Apr 15, 2023
Do NOT buy if you are small practice.
Do NOT buy if you are small practice.
Pros
The doctor appreciates the charting aspect while the patient portal receives an okay rating.
Cons
Billing claims reporting schedule templating customer service MIPQuality Measures are strengths.
Ease of use
4
Value for money
5
Customer Support
5
Functionality
4
Nicohl
Medical Practice, 11-50 employees
Apr 01, 2023
Mixed Bag with Some Likable Aspect
Mixed Bag with Some Likable Aspect
Pros
I appreciate the interfaces purple color, and generally, the system is user-friendly. Athena text is a standout feature, and scheduling within the program is quite easy. Additionally, labeling and organizing documents are relatively simple tasks. I also like the swift verification process for most insurances.
Cons
Unfortunately, Athena has a tendency to overcomplicate things unnecessarily. The prescription management is particularly frustrating as it doesnt allow for easy closure of prescriptions; instead, the only option is to deny them, causing headaches. Additionally, responding to patient cases is needlessly complicated.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Dannielle S.
Small-Business, 11-50 employees employees
Mar 20, 2023
Great resource for medical professionals
Great resource for medical professionals
Pros
I appreciate how AthenaOne offers an all-in-one solution with a variety of tools and services for providers to efficiently manage their practice and deliver high-quality care. The user-friendly medical record is thorough, and payment processes are simplified. AthenaOne seamlessly integrates with a clinical network, providing access to extra resources. Furthermore, the patient engagement feature fosters stronger relationships and improves overall care.
Cons
While AthenaOne can be a bit costly to buy and implement, and may demand more training to take full advantage of its features, it ultimately offers long-term benefits that make the expense and time worth it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Yagnesh
Information Technology and Services, 201 - 500 employees
Mar 15, 2023
athena one
athena one
Pros
I have a deep affection for this product it's fantastic and easily accessible from home or anywhere to review records check test results and engage with your doctor.
Cons
The only downside is the lack of afterhours service for assistance. Other than that it's really good and I love it
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
kelly
Automotive, 500+ employees
Mar 01, 2023
Does not meet expectations
Does not meet expectations
Pros
I find it more convenient to directly message my doctor rather than going through their support staff for communication.
Cons
In my opinion, the website appears unattractive and its difficult to find what I need. Furthermore, some of the features are currently disabled.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
6
Anonymous
N/A, 1001 - 5000 employees
Feb 15, 2023
Extremely well structured Software
Extremely well structured Software
Pros
I believe this is the best EMR software in the market for claim scrubbing. Ease of creating order sets and working in clinical. Easy to use and very intuitive user interface.
Cons
The reporting is so good that sometimes I need more support to ensure I am selecting the correct criteria which is not really a disadvantage but still. Overall, I am delighted to be utilizing the full prowess of this software.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Colleen K
COO, 51-200 employees employees
Jan 11, 2023
Comes with all the bells and whistles
Comes with all the bells and whistles
Pros
We have added information to the system so we can implement it as well. We can make electronic checks through it with ease.
Cons
The customer side of things can be a bit more responsive.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Julie
Northeast Iowa Family Practice Center, 50-99 employees
Dec 17, 2022
AthenaOne is a EHR that organizes the patient details and informations.
AthenaOne is a EHR that organizes the patient details and informations.
Pros
This software is instrumental in crafting patient charts and data at my client clinic and it offers an easy management interface.
Cons
There are moments when I forget to save manually as it doesn't save automatically.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Abigail
Hospital & Health Care, 500+ employees
Dec 01, 2022
The customer service is out of this world!
The customer service is out of this world!
Pros
athenahealth EHR has a very efficient billing module. We have had no issues since day one. Our managers and customer service representatives make sure we feel heard.
Cons
No issues so far. Updates keep rolling out on the go, and the process does not seem to break its workflow.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Kathy
Partners in Wellness, 2-9 employees
Nov 07, 2022
Simple easy to navigate and to the point
Simple easy to navigate and to the point
Pros
I'm fond of its uncluttered and userfriendly layout enhancing my medical charting experience ensuring I don't feel overwhelmed and can efficiently handle all my tasks.
Cons
Relocating and switching health systems can be confusing necessitating the creation of a new account despite previous use of Athena Health. A seamless account linkage feature would be valuable.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Lara
Research, 500+ employees
Nov 01, 2022
Use for my whole family
Use for my whole family
Pros
It simplifies the process of switching between family members to access appointment notes and prescription histories making it exceptionally convenient.
Cons
I've encountered no issues while using this program.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Anne
Food & Beverages, 500+ employees
Nov 01, 2022
Schedule previewing is a win
Schedule previewing is a win
Pros
A cloud-based software that has great patient engagement capabilities. It is efficient at patient scheduling as well.
Cons
The browser runs slowly seldom.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Megan
Clinician, 2-10 employees employees
Oct 19, 2022
It didn't work for me
It didn't work for me
Pros
My introduction to this software occurred through my doctor's recommendation.
Cons
I observed one doctor using this software for the patient portal but I faced challenges when attempting to sign in.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
4
Susan
Health, Wellness and Fitness, 1-10 employees
Oct 01, 2022
Satisfied user
Satisfied user
Pros
It is definitely an easy-to-use software with a lot of reports available that we can use for customization. They allow users to get trained in no time with their well-designed modules.
Cons
The schedule can be better and allow us to view appointments at a glance.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Asmita
Parish Medical Group, 100-499 employees
Sep 20, 2022
100% satisfied
100% satisfied
Pros
It is the only system I have used but I really much liked the navigation, All the tools are easily accessible and the dashboard is well-designed for the user.
Cons
It is a little bit on the expensive side but it is worth the payment.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Mona
Amos Medical Associates, 500-999 employees
Sep 08, 2022
The Best
The Best
Pros
It excels in userfriendliness and straightforwardness making it a personal favorite.
Cons
It's somewhat pricier compared to alternatives but I'm willing to pay the price.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Elaine
Hospitality, 51-100 employees
Sep 01, 2022
Very effective EMR System
Very effective EMR System
Pros
Accessing medical records and patient information is effortlessly accomplished.
Cons
The process often involves multiple clicks for a single operation which could be streamlined for increased efficiency.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Zucel
Hospital & Health Care, 51-100 employees
Sep 01, 2022
It looked clean at first but quickly proved otherwise
It looked clean at first but quickly proved otherwise
Pros
Initially the software's intuitive design allowed for easy navigation to various billing screens.
Cons
Selfposting insurance payments proved challenging. Sending a remit copy to Athena often didn't result in prompt posting and they frequently requested the remit again. Managing accounts receivable is exceptionally demanding. Generating statements is limited to one at a time for each patient and the navigation involves clicking through multiple screens for visit notes and chart updates.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
Brittany
Medical Practice, 11-50 employees
Sep 01, 2022
Appointment booking to EHR
Appointment booking to EHR
Pros
One of our providers uses it for appointment booking and EHR finding it much simpler compared to other software used for internal medicine charge creation.
Cons
Booking appointments and composing medical notes are straightforward and timesaving for billing.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Faizan
Hospital & Health Care, 11-50 employees
Sep 01, 2022
Good product
Good product
Pros
The patient portal serves its purpose and meets my needs effectively.
Cons
On several occasions the portal experienced slow performance.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Leigh
Religious Institutions, 11-50 employees
Sep 01, 2022
It is a great tool for hospitals with a large patient portfolio.
It is a great tool for hospitals with a large patient portfolio.
Pros
I have used this software since the start of my residency, and it has helped me to stay up to date with my patients health records, which helps me and my team to avoid giving our patients any prescription that they might be allergic to.
Cons
It does get a bit sluggish sometimes when loading certain files.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Dean J. Buttler
Medical Practice, Employees 10-49 employees
Aug 25, 2022