athenaOne Reviews

“24/7 support”

Pros

It has been consistently dependable with appointment reminders and prompts for the scheduling tasks I need to handle. The interface works well and I haven't run into any bugs or technical problems. It offers excellent value for the cost, with strong security and helpful 24/7 customer support.

Cons

My only real complaint is not finding it sooner after spending so much time on other appointment management tools that offered little to no protection for my information.

“all in one platform”

Pros

Having scheduling, patient records and daily workflows all in one system makes a big difference. The appointment scheduling and reminder tools are particularly useful and it does a solid job of keeping everything organized in a single place.

Cons

There is definitely a learning curve at the beginning and the cost can feel a little steep for smaller practices. At times, customer support is also slower than expected.

“improved the way i run my practice”

Pros

after a few months of using it i can honestly say it has significantly improved the way i run my practice. The automated billing has been one of the biggest benefits for me because it saves a lot of time. i don't have to worry as much about the little details or spend time chasing payments anymore. It takes a lot of that burden off my plate so I'm able to focus more on my patients instead of getting buried in paperwork. The claims management feature has also been a real plus. It keeps things well organized and helps reduce mistakes. i also like getting regular updates since that gives me extra peace of mind.

Cons

actually there have been a few frustrating moments, mainly with customer support. Whenever I had a question or needed assistance, the response time was slower than I expected and that definitely added some stress. Even though I value what the platform can do overall, I really wish the customer service matched the quality of the rest of the system.

“Highly customizable but feels complex”

Pros

It's highly customizable which makes it adaptable to different needs. The macros are really helpful for handling routine tasks and the template creation tools work very well.

Cons

It has a lot of strong features but some of them are complicated to set up especially things like coding templates. It also feels very rigid since you can only complete one task at a time and that ends up making the whole process more time-consuming.

“Comprehensive EHR”

Pros

I appreciated how much it packed into a single system. It wasn't some stripped-down version of the software, you could handle just about everything you needed from the same platform.

Cons

The part that really caused problems was how much Athena outsourced. Billing, in particular, was handled externally and getting answers about anything related to it was an absolute nightmare.

“Convenient access to appointments”

Pros

Being able to book appointments and communicate with my doctor in one place has been really convenient. The platform is easy to access and makes managing care much more simple.

Cons

app doesn't always show many available appointment times. When I call the office directly, I usually get offered more options than what appears online.

“organizes everything”

Pros

It is fairly simple to use. It keeps medical records, appointments and a chat feature for messaging providers all in one place and that's been really helpful.

Cons

At the same time, the platform feels super outdated. The whole app and website seem overdue for a refresh and I still don't like that there's no way to give other providers access.

“Huge timesaver”

Pros

Having everything built into one platform is incredibly valuable for a busy practice. It saves a lot of time compared with needing to sign in to multiple different systems throughout the day.

Cons

There have been occasions when it was difficult to get through to customer service or support but once I connected with them, they were very helpful.

“boosts efficiency”

Pros

scheduling, medical records, billing and patient communication all built into one platform really helps bring everything together and makes workflows more efficient.

Cons

The messaging alerts don't always come through reliably and document capture can be inconsistent when the system starts lagging. On top of that, it takes a while to learn and the cost is definitely on the high side.

“Central hub”

Pros

Having patient information, documentation, scheduling and billing all brought together in one platform is really helpful. It keeps everything centralized and makes daily work much more organized and convenient.

Cons

Certain workflows still feel more complicated than they need to be and take too many clicks to finish simple tasks. The system also tends to run slowly at times.

“Gives me access to information”

Pros

I really appreciate it because it gives me constant access to my doctor and patient records whenever I need them which is amazing.

Cons

I faced no issues at all.

“very easy to use”

Pros

I've noticed a number of updates to Athena that have taken an already user-friendly program and made it even easier to use. Everything is centralized now so I no longer have to hunt around to find what I need.

Cons

The only drawback is that a few of the exams I perform don't automatically match the appropriate codes based on my selection, although it only takes a quick click for me to add the correct one.

“Simple interface”

Pros

Appreciate how simple the interface is. It never feels overwhelming and the distinct tabs like Home, Appointment, Billing & Payments, Messages, My Health and Test Results make it very approachable even for people who struggle with technology for example my mom finds it easy to use. Messaging back and forth is simple, although I'd prefer messages to come directly into my phone's native text messages. Overall, I haven't run into any bugs or issues and handling tasks such as paying bills is really simple. It's also handy that test results and medical records (including immunization records) are all available in one place

Cons

One thing that bothers me is that Multifactor Authentication isn't enabled by default which feels like a gap for a healthcare app storing sensitive medical data. There is at least a toggle in the settings to turn it on but having to enable it manually feels a bit annoying. Also the initial setup was somewhat confusing at first, though I managed to get through it without too much trouble.

“centralized solution”

Pros

For me, the best part about it is being able to keep my billing, schedule and chart open simultaneously so I can multitask and get through my daily work.

Cons

What I dislike most is that it can take a long time to open anything and sometimes it freezes when I'm trying to access the documents I need.

“Quick to post results”

Pros

I've noticed it posts lab results and visit notes very rapidly so I can look them over and discuss them with my provider promptly.

Cons

Thankfully I have not run into any issues that I could report negatively and that lack of problems genuinely increases the level of trust I have in this application.

“unreliable with constant performance breakdowns!”

Pros

We face significant and recurring performance breakdowns with this system on a weekly basis. It's reached a point where my boss regularly voices frustration over core features that frequently become unresponsive or fail without warning, which directly hinders our team's productivity and reliability.

Cons

There are just too many bugs that need to be fixed. Every single week, my practice has to deal with the system being really slow and things just not working like they're supposed to.

“lets me read doctor notes easily!”

Pros

Found this doctor's-office-based platform incredibly easy to use. What I really like is that I can revisit and read the doctor's notes, print any doctors' excuses I need, look over my bills and pay everything from the same place without any issues.

Cons

I love pretty much every aspect of it and I hope they keep it exactly as it is.

“Poor customer service”

Pros

I've found that it really packs everything a private-practice EMR should have, from built-in reporting and the ability to design my own reports to care management tools and it also connects fairly easily with other companies' systems.

Cons

Whenever I need help or have an issue with one of it's features, I'm required to open a case with their CSC and it can be frustrating. The support team rarely feels helpful and even getting a straight answer to a single question can take 10-30 minutes if it's resolved at all. More often than not my problem gets escalated internally and I'm told someone will follow up in 7-10 days. It doesn't help that the entire CSC is staffed offshore, their spoken English is often poor and half the time I struggle to understand what they're saying.

“Fantastic for scheduling”

Pros

I love the appointment scheduling in this product. The interface is so user friendly and it's so quick and easy for my customers to use the online booking. The customer support is also fantastic.

Cons

Sometimes, the bugs and problems that come with website updates can be a real trouble. There were times when it took a very long time for them to finally fix these issues.

“worst experience! Billing doesn't work”

Pros

The constant breakdowns have severely impacted our team's productivity and drawn ongoing complaints from management

Cons

The billing is horrible. They hold onto claims and never follow up on them. Then they just say it's not their job. They also don't forward important messages from Medicare auditors that get sent to their billing address in Maine. This keeps happening over and over.