Overall Rating

4

323 Review(s)

Rating Distribution

5

star

(136)

4

star

(108)

3

star

(53)

2

star

(11)

1

star

(15)

Satisfaction Score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

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Easy to use communication with your providers
Pros

I find it easy to use and communicate with healthcare providers. It gives me an access to health records, test results and messaging.

Cons

When my doctor sends me a message, they notify me via email but I often get the email hours after I have already received the message which is not nice

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

Anonymous

Not Specified, 1-10 employees

More than a year

August 2024

User Friendly
Pros

Its user-friendly. I like that it alerts me when patient information needs updating.

Cons

updating patient insurance information is not easy as I thought

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Miranda

Medical Practice, 500+ employees

Less than a year

August 2024

Athena Review
Pros

I have used many different electronic health sites and Athena is by far the most user-friendly with hardly any tech issues.

Cons

Sometimes, when the site is down, there is no way left to do communication about anything and so I have to figure it out on my own which annoys me at times

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Loganne

Hospital & Health Care, 101-500 employees

More than a year

August 2024

Athena Health
Pros

I enjoy the ease of viewing my medical records, both past and present, without hassle and managing any scheduled appointments.

Cons

I did not like how everything was set up when I first used it. Well I cannot comment on the current setup since I have not used it in a long time, but back then it was challenging to navigate certain things, though it was not too bad overall

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

Cheyenne

Medical Practice, 1-10 employees

Less than 6 months

August 2024

A pleasant experience
Pros

It is very easy to navigate and explains things in a professional manner.

Cons

The only issue is that at times pages take a lot of time to load

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Jasmine

Hospital & Health Care, 11-50 employees

Less than 6 months

August 2024

Easy to use
Pros

Personally, I find athenaOne easy to use. It has all the necessary features to manage patient care. I can navigate the EMR efficiently and easily.

Cons

There have been instances where I encountered issues with saving the charting in athenaOne. On a few occasions, all my charting would disappear and there is also some double charting happening.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

Ella Hyeseung

Medical Practice, 500+ employees

Less than 6 months

July 2024

Athena Review
Pros

Out of all the systems I've used, I must say that the overall appearance of Athena is the best.

Cons

I find some areas in athenaOne not very user-friendly when it comes to credentialing status and maintenance.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

Misty

Medical Practice, 500+ employees

More than a year

July 2024

Athena doesnt stand behind product
Pros

I can fax reports directly to providers

Cons

I got minimal to no responsiveness from the company. It is essentially plug and play, but they skim a percentage of my profits. The interface is also very awkward

Ease of use

2

Value for money

3

Customer Support

1

Functionality

5

Bennett

Medical Practice, 51-100 employees

Less than a year

July 2024

Useful Software
Pros

Navigating the program is pretty easy. Also its user friendly and easy to learn.

Cons

Occasionally, I would experience loading errors and the system would freeze or pause which requires a restart.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

Kristina

Hospital & Health Care, 1-10 employees

Less than 6 months

June 2024

Athena Health
Pros

I've witnessed numerous advancements that have occurred over the years with Athena.

Cons

I had difficulty getting in touch with customer service.

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

Yolanda

Hospital & Health Care, 500+ employees

More than a year

June 2024

Integration with AthenaOne
Pros

Many of our clients currently utilize this system. Since our lab can integrate with their existing patient system, our clients don't have to worry about learning a whole new system or transferring anything.

Cons

For now I don't have any cons to mention about athenaOne.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Shalonda

Hospital & Health Care, 51-100 employees

Less than a year

May 2024

Perspective from a Medical Assistant
Pros

As a CCMA, I access the EMR before, during and after each visit. I perform tasks like prior authorizations, RX refills, procedure documentation, clinic check-in, injections documentation and much more through Athena. I find it easy to maneuver, document, update and communicate using Athena systems. The training provided by Athena representatives was sufficient, and I enjoy the smooth flow of working in the system.

Cons

In rare cases, I couldn't find the specific code or medication I was looking for in the system. While the database is extensive, there are occasional instances where I need to improvise.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

Joelle

Medical Practice, 51-100 employees

Less than a year

May 2024

Athena One review
Pros

The compact and real-time medication history feature serves its purpose in maintaining accurate data records.

Cons

So far, all the key features in athenaOne work well as it allows me to access necessary records.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Angela

Medical Practice, 101-500 employees

Less than 6 months

April 2024

AthenaOne overall review
Pros

The portal is simple and easy to navigate.

Cons

Some on-screen formatting can be challenging to interpret at times.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Asif

Hospital & Health Care, 500+ employees

Less than 6 months

April 2024

AthenaOne
Pros

I like that AthenaOne is easy to learn. Once you can navigate the different fields, you can access all the necessary information about our patients.

Cons

athenaOne offers a wide range of fields and functions, but learning everything and understanding how they can benefit your practice can be a full-time job.

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

Ben

Hospital & Health Care, 51-100 employees

More than a year

April 2024

Overpriced, poor billing follow up
Pros

None

Cons

Unable to do basic billing without provider involvement. Overpriced for level of service.

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

Naomi Akita

Atlanta Gynecology, 1-10 employees

More than a year

March 2024

Billing is okay, AR is not
Pros

Billing is relatively easy to work with and train on. The navigation is acceptable but some shortcuts could be implemented.

Cons

With athenaOne, you not only pay for the program but also for athena employees to handle your claims. However, I've found that they sometimes lack the skills and knowledge to effectively manage the accounts receivable (AR).

Ease of use

8

Value for money

7

Customer Support

3

Functionality

7

Brandi

Medical Practice, 51-100 employees

More than a year

March 2024

Easy to use option
Pros

The functionality of AthenaOne makes it easy to use and navigate.

Cons

Sometimes, the scheduling feature acts up, but overall it's reliable.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

LeAnne

Hospital & Health Care, 500+ employees

Less than 6 months

March 2024

HIPAA Compliant and Easy to Navigate
Pros

The ease of use and HIPAA compliance of AthenaOne make it an easy recommendation.

Cons

There is nothing negative to say about this software it's fantastic to use.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anonymous

Not Specified, 11-50 employees

Less than 6 months

March 2024

AthenaOne is a Reliable solution / User friendly!!!
Pros

AthenaOne is reliable, seamlessly integrates with other systems, user-friendly and has excellent customer service.

Cons

I haven't encountered any downsides yet also the customer service is excellent.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Daniel

Hospital & Health Care, 51-100 employees

Less than a year

March 2024

ATHENA ONE
Pros

I like how easy the system is to use and the availability of learning modules.

Cons

I am not a fan of the fact that my manager has to make a call to update the system with new forms.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sherita

Medical Practice, 1-10 employees

Less than a year

March 2024

EMR review
Pros

The ease of billing, reporting, functionality and customer service are all strengths of AthenaOne.

Cons

The company's growth may have limitations in terms of capacity as it expands.

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

Michael

Hospital & Health Care, 500+ employees

More than a year

March 2024

User Friendly
Pros

AthenaOne frequently updates to stay ahead of the constant changes in healthcare. They provide training information at each step of the way. The best feature is the live chat function, which allows access to real-time assistance and troubleshooting.

Cons

It takes some time to adjust to the process of working claims on the back end.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Susan

Hospital & Health Care, 1-10 employees

More than a year

March 2024

Frustrating!!!
Pros

The Legacy system is the only part of this system that I like and consistently use. It's satisfactory, but instead of addressing the issues we've requested to be fixed, they are getting rid of it.

Cons

Where do I begin? The community aspect used for communication with other users is only helpful if Athena values your input. If you're not praising them, they disregard your comments and concerns. They merge or delete complaints about their new user interface (UI) and implement a system that doesn't work without seeking user opinions. Moreover, their new system lacks user-friendliness. They prefer blocking you from commenting and expressing concerns rather than accepting criticism of a flawed system on the community page. On top of that, they respond with the same scripted answers that don't address your questions or concerns and redirect you to their development team, who then provides another scripted response. Not to mention the number of unresolved concerns and complaints in the name of "modernity" or how their 'help' section fails to answer most questions and instead provides links to useless videos and threads. It's truly embarrassing. Needless to say, it's wiser to invest in a company that values user opinions, implements a functional UI, and provides satisfactory answers.

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Wren

Medical Practice, 11-50 employees

Less than a year

March 2024

Easy to use
Pros

The system is easily manageable and straightforward on a daily basis.

Cons

So far I haven't encountered anything that makes working with this software difficult.

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

Omasiel

Mental Health Care, 1-10 employees

More than a year

December 2023

Think of your Best Hire - that's Athena
Pros

Athena follows a true "Skin in the game" model where their performance directly affects their payment. The startup costs are minimal and they provide excellent support and engagement to ensure success and growth.

Cons

We've had to rely on third-party vendors for certain services that we feel Athena should be able to provide resulting in additional costs that are not ideal.

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

Robert

Hospital & Health Care, 11-50 employees

More than a year

December 2023

AthenaHealth is the Only One
Pros

The software is user-friendly and offers extensive customization options tailored to the practice's needs.

Cons

There haven't been any issues worth mentioning for this question.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Katie

Medical Practice, 11-50 employees

More than a year

December 2023

New - Start with Athena
Pros

Once the setup is complete the system becomes highly user-friendly.

Cons

The setup process is quite time-consuming and not very straightforward.

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

Candice

Hospital & Health Care, 1-10 employees

More than a year

December 2023

Happy MD Review
Pros

The product is intuitive easy to use and encompasses all necessary features in one.

Cons

The format of the medical history section and the lack of matching patient self-check-in answers with history are areas of concern.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Katherine

Medical Practice, 1-10 employees

More than a year

December 2023

Great Service
Pros

We are highly satisfied with the abundant features provided by AthenaHealth.

Cons

It's inconvenient that you can't send faxes without attaching them to a patient.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Mariam

Medical Practice, 1-10 employees

Less than a year

December 2023

Effective and Efficient Practice Software
Pros

It allows for efficient scheduling and chart management in a single system. It is fast efficient easy to learn and easy to use.

Cons

Some processes require multiple unnecessary steps although they don't take up too much time.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Lynda

Hospital & Health Care, 11-50 employees

More than a year

December 2023

Athena is a lifesaver!!
Pros

Two years ago I had my first encounter with Athena Health when I visited my Primary Care doctor. The instructions for accessing my results were provided through their portal and I was eagerly awaiting them. To my delight I logged in and promptly found my results available. What made it truly convenient was that my doctor had included notes next to each result indicating if they were elevated or outside the normal range. I didn't have to wait for a phone call; I had immediate feedback right in the portal. I am grateful to Athena for making the entire process so effortless and seamless.

Cons

I have no complaints about Athena! It's extremely convenient.

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Maria

Hospital & Health Care, 500+ employees

More than a year

November 2023

Bait and Switch
Pros

The initial setup of the EMR was straightforward and the billing functionality was satisfactory at first.

Cons

Any requests for improvement are consistently ignored. For instance we were promised an Android app from the beginning but even after 13 years it remains an unfulfilled promise. They simply tell us to "put it on the suggestion board." However my reason for writing this review today is the sudden and significant price increase. Despite being assured that the price (a percentage of gross collections) would decrease over time they have once again raised the percentage they take. They attribute this to "inflation" but it's clear that they are simply taking a larger portion of the revenue without our consent and without engaging in contract negotiations. It's completely dishonest and we are left with no choice in the matter.

Ease of use

8

Value for money

2

Customer Support

2

Functionality

6

dale

Medical Practice, 1-10 employees

More than a year

November 2023

Great all around
Pros

Athena actively seeks and acts upon client feedback in various ways resulting in a more usercentric product development process.

Cons

Interactions with Customer Support CSC lack userspecific tailoring. We often resort to contacting support as a last option after trying various methods to resolve issues. CSC initiates with basic responses and takes additional time to escalate problems to a higher support tier.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Mary

Hospital & Health Care, 500+ employees

October 2023

My Thoughts regarding AthenaOne
Pros

On a personal note what stood out for me was the ease of using the system especially when it comes to navigating between different modules.

Cons

The notable absence is an encounter interface.

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

James

Hospital & Health Care, 51-100 employees

October 2023

Review Athena One
Pros

I've had an excellent experience working with my CSM they effectively cater to our support requirements.

Cons

My feelings toward quality management reports are strongly negative

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Penelope

Hospital & Health Care, 500+ employees

October 2023

athenaOne Review
Pros

Athena's userfriendliness persists as they consistently introduce improvements and updates.

Cons

Pharmacy prior authorizations pose challenges in multiple tablespaces.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Bobbi

Hospital & Health Care, 51-100 employees

October 2023

Excellent EHR
Pros

Athena excels in collector capabilities maintains its userfriendly interface and demonstrates a strong commitment to client success through unwavering support.

Cons

There isn't anything I find unfavorable.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Karen

Medical Practice, 500+ employees

October 2023

Perfect for us
Pros

AthenaOne prioritizes simplifying our daily tasks and uses customer input to drive product enhancements.

Cons

Initial responses at the first level often fall short of adequately addressing the issue.

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

Lori

Hospital & Health Care, 101-500 employees

October 2023

My opinion
Pros

Users appreciate the ease of operation and the system's ability to electronically locate and share payment records.

Cons

There's room for improvement in collection followup and payment posting.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

Griselda

Hospital & Health Care, 101-500 employees

October 2023

Athena Review
Pros

It ensures a consistent platform for various organizations.

Cons

The referral process treated as external lacks configurability for future orders.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Lee

Medical Practice, 101-500 employees

October 2023

Good
Pros

It remains userfriendly and is an excellent tool for creating personalized templates and schedules.

Cons

There's a need for a training curriculum for new users along with followup training.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Katlyn

Hospital & Health Care, 101-500 employees

October 2023

Acceptable for ambulatory clinic but not for hospital
Pros

We employ Athena in both hospital and clinic settings with a preference for its clinic interface due to its userfriendliness.

Cons

Medication reconciliation requires improvement.

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

Alexandria

Hospital & Health Care, 51-100 employees

October 2023

Rochester Primary Care Review
Pros

The standout feature is the fantastic customer support with the software coming in as a very close second.

Cons

The price however is entirely justified.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Ram

Medical Practice, 11-50 employees

October 2023

AthenaOne is efficient secure and easy to use
Pros

AthenaOne offers a comprehensive solution with nearly all the features needed for managing medical records charting patient communication registration portal access etc. all in one place. It is also known for its userfriendly design customizable workflows and accessible customer service through chat or phone.

Cons

Customizing certain workflows further like consolidating the Exam section into a single page during the fivestep encounter would be appreciated instead of having to navigate to the next page for each section.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Mandy

Medical Practice, 11-50 employees

July 2023

Charting made Easy
Pros

Charting is a breeze and incorporating paper documents is straightforward.

Cons

Billing followup could benefit from being more userfriendly.

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

Sue

Hospital & Health Care, 1-10 employees

July 2023

Best eMAR for Medical Offices
Pros

Athena is highly userfriendly for all users simplifying the process of looking up patients and sharing information across multiple practices. A strong recommendation is made.

Cons

Finding notes on uploaded items can sometimes be difficult. Password requirements can be challenging but necessary for an eMAR system.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

Devon

Hospital & Health Care, 51-100 employees

July 2023

Makes view medical documents easy
Pros

The ability to view medical records request refills and schedule appointments through the portal is appreciated.

Cons

So far I have no dislikes I like everything about it.

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Brandy

Individual & Family Services, 1-10 employees

July 2023

Mixed Feelings About the System
Pros

Once the system is set up, it does seem to work well. The support after implementation is adequate and the system itself functions decently.

Cons

Setting up the system is a horrible and confusing experience. The team assigned to assist with setup often lacks sufficient knowledge about how the system works, making the process even more frustrating. Unfortunately, the system lacks essential pre-formatted tools, reports, workflows, and other necessary elements for operating a standard medical practice. Its non-intuitive workflows make it difficult to use, and there's no easy-to-access daily dashboard for activity and payments.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

10

David W.

Medical Practice, 500+ employees

June 2023

Review of Athena No longer used
Pros

While AthenaOne was praised by colleagues in primary medical practice it wasn't a good fit for our practice where we don't handle insurance billing or eprescriptions.

Cons

AthenaOne is a comprehensive system tailored for practices that engage in insurance billing claims management and eprescribing. Unfortunately our practice doesn't utilize these features and requires a more streamlined system for optimal operations.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

Harrison

Health, Wellness and Fitness, 1-10 employees

June 2023