athenaOne Reviews

“24/7 support

Pros

It has been consistently dependable with appointment reminders and prompts for the scheduling tasks I need to handle. The interface works well and I haven't run into any bugs or technical problems. It offers excellent value for the cost, with strong security and helpful 24/7 customer support.

Cons

My only real complaint is not finding it sooner after spending so much time on other appointment management tools that offered little to no protection for my information.

“all in one platform

Pros

Having scheduling, patient records and daily workflows all in one system makes a big difference. The appointment scheduling and reminder tools are particularly useful and it does a solid job of keeping everything organized in a single place.

Cons

There is definitely a learning curve at the beginning and the cost can feel a little steep for smaller practices. At times, customer support is also slower than expected.

“improved the way i run my practice

Pros

after a few months of using it i can honestly say it has significantly improved the way i run my practice. The automated billing has been one of the biggest benefits for me because it saves a lot of time. i don't have to worry as much about the little details or spend time chasing payments anymore. It takes a lot of that burden off my plate so I'm able to focus more on my patients instead of getting buried in paperwork. The claims management feature has also been a real plus. It keeps things well organized and helps reduce mistakes. i also like getting regular updates since that gives me extra peace of mind.

Cons

actually there have been a few frustrating moments, mainly with customer support. Whenever I had a question or needed assistance, the response time was slower than I expected and that definitely added some stress. Even though I value what the platform can do overall, I really wish the customer service matched the quality of the rest of the system.

“Highly customizable but feels complex

Pros

It's highly customizable which makes it adaptable to different needs. The macros are really helpful for handling routine tasks and the template creation tools work very well.

Cons

It has a lot of strong features but some of them are complicated to set up especially things like coding templates. It also feels very rigid since you can only complete one task at a time and that ends up making the whole process more time-consuming.

“Comprehensive EHR

Pros

I appreciated how much it packed into a single system. It wasn't some stripped-down version of the software, you could handle just about everything you needed from the same platform.

Cons

The part that really caused problems was how much Athena outsourced. Billing, in particular, was handled externally and getting answers about anything related to it was an absolute nightmare.

“Convenient access to appointments

Pros

Being able to book appointments and communicate with my doctor in one place has been really convenient. The platform is easy to access and makes managing care much more simple.

Cons

app doesn't always show many available appointment times. When I call the office directly, I usually get offered more options than what appears online.

“organizes everything

Pros

It is fairly simple to use. It keeps medical records, appointments and a chat feature for messaging providers all in one place and that's been really helpful.

Cons

At the same time, the platform feels super outdated. The whole app and website seem overdue for a refresh and I still don't like that there's no way to give other providers access.

“Huge timesaver

Pros

Having everything built into one platform is incredibly valuable for a busy practice. It saves a lot of time compared with needing to sign in to multiple different systems throughout the day.

Cons

There have been occasions when it was difficult to get through to customer service or support but once I connected with them, they were very helpful.

“boosts efficiency

Pros

scheduling, medical records, billing and patient communication all built into one platform really helps bring everything together and makes workflows more efficient.

Cons

The messaging alerts don't always come through reliably and document capture can be inconsistent when the system starts lagging. On top of that, it takes a while to learn and the cost is definitely on the high side.

“Central hub

Pros

Having patient information, documentation, scheduling and billing all brought together in one platform is really helpful. It keeps everything centralized and makes daily work much more organized and convenient.

Cons

Certain workflows still feel more complicated than they need to be and take too many clicks to finish simple tasks. The system also tends to run slowly at times.

“Gives me access to information

Pros

I really appreciate it because it gives me constant access to my doctor and patient records whenever I need them which is amazing.

Cons

I faced no issues at all.

“very easy to use

Pros

I've noticed a number of updates to Athena that have taken an already user-friendly program and made it even easier to use. Everything is centralized now so I no longer have to hunt around to find what I need.

Cons

The only drawback is that a few of the exams I perform don't automatically match the appropriate codes based on my selection, although it only takes a quick click for me to add the correct one.

“Simple interface

Pros

Appreciate how simple the interface is. It never feels overwhelming and the distinct tabs like Home, Appointment, Billing & Payments, Messages, My Health and Test Results make it very approachable even for people who struggle with technology for example my mom finds it easy to use. Messaging back and forth is simple, although I'd prefer messages to come directly into my phone's native text messages. Overall, I haven't run into any bugs or issues and handling tasks such as paying bills is really simple. It's also handy that test results and medical records (including immunization records) are all available in one place

Cons

One thing that bothers me is that Multifactor Authentication isn't enabled by default which feels like a gap for a healthcare app storing sensitive medical data. There is at least a toggle in the settings to turn it on but having to enable it manually feels a bit annoying. Also the initial setup was somewhat confusing at first, though I managed to get through it without too much trouble.

“centralized solution

Pros

For me, the best part about it is being able to keep my billing, schedule and chart open simultaneously so I can multitask and get through my daily work.

Cons

What I dislike most is that it can take a long time to open anything and sometimes it freezes when I'm trying to access the documents I need.

“Quick to post results

Pros

I've noticed it posts lab results and visit notes very rapidly so I can look them over and discuss them with my provider promptly.

Cons

Thankfully I have not run into any issues that I could report negatively and that lack of problems genuinely increases the level of trust I have in this application.

“unreliable with constant performance breakdowns!

Pros

We face significant and recurring performance breakdowns with this system on a weekly basis. It's reached a point where my boss regularly voices frustration over core features that frequently become unresponsive or fail without warning, which directly hinders our team's productivity and reliability.

Cons

There are just too many bugs that need to be fixed. Every single week, my practice has to deal with the system being really slow and things just not working like they're supposed to.

“lets me read doctor notes easily!

Pros

Found this doctor's-office-based platform incredibly easy to use. What I really like is that I can revisit and read the doctor's notes, print any doctors' excuses I need, look over my bills and pay everything from the same place without any issues.

Cons

I love pretty much every aspect of it and I hope they keep it exactly as it is.

“Poor customer service

Pros

I've found that it really packs everything a private-practice EMR should have, from built-in reporting and the ability to design my own reports to care management tools and it also connects fairly easily with other companies' systems.

Cons

Whenever I need help or have an issue with one of it's features, I'm required to open a case with their CSC and it can be frustrating. The support team rarely feels helpful and even getting a straight answer to a single question can take 10-30 minutes if it's resolved at all. More often than not my problem gets escalated internally and I'm told someone will follow up in 7-10 days. It doesn't help that the entire CSC is staffed offshore, their spoken English is often poor and half the time I struggle to understand what they're saying.

“Fantastic for scheduling

Pros

I love the appointment scheduling in this product. The interface is so user friendly and it's so quick and easy for my customers to use the online booking. The customer support is also fantastic.

Cons

Sometimes, the bugs and problems that come with website updates can be a real trouble. There were times when it took a very long time for them to finally fix these issues.

“worst experience! Billing doesn't work

Pros

The constant breakdowns have severely impacted our team's productivity and drawn ongoing complaints from management

Cons

The billing is horrible. They hold onto claims and never follow up on them. Then they just say it's not their job. They also don't forward important messages from Medicare auditors that get sent to their billing address in Maine. This keeps happening over and over.

“Everything is just good!

Pros

My top priority is delivering a seamless and professional experience for my customers. That's why I value a clean, intuitive interface that not only looks sharp but also lets me access critical information instantly, without any friction or delay.

Cons

I can't really think of anything bad. Maybe it's because I haven't used it enough to find the flaws but everything seemed really good to me.

“secure all-in-one for patient management

Pros

I use AthenaOne for tracking patient info, scheduling, coding and insurance billing. It's super handy. The interface is easy to use, the support is great and I feel good about its security.

Cons

Like any software, it needs occasional updates and restarts to stay current and avoid glitches, just normal maintenance to keep everything running well

“Great functionality but costly

Pros

I really liked how easy it was to start using this system. I thought it would be hard but it wasn't. I love that everything is in one place, the health records, the billing, the appointments and the patient website. It's so nice. I don't have to keep track of lots of different usernames and passwords anymore. It makes my day much easier.

Cons

The pricing can get confusing. The more money your practice makes, the more money they take from you. This isn't great if you're just a small practice.

“Does everything I need!!!

Pros

This tool is incredibly efficient. I can check in for my medical appointments, schedule new ones and get support for any issues I have whether they're medical or not.

Cons

I have no problems with athenaOne at all. The app does everything I need it to and answers all my questions. I would be very happy to keep using it.

“handy and well-organized home page

Pros

I find it very handy that the home page has multiple categories right there. It lets me access exactly what I need right away.

Cons

The back button isn't clear when you're looking through medical records. A lot of the time, I accidentally click it and end up back at the home page.

“Works great on new computers

Pros

The EMR is really easy to handle even with multiple patients. It's a great fit for small to mid-sized practices like mine. I can manage several records at the same time without a problem.

Cons

It works fine for me and I don't have any worries so far. But you do need a computer that's pretty new to run it smoothly. It used to freeze all the time on our older computers.

“Excellent for direct provider communication

Pros

My favorite part is the online portal for communication. It's so nice being able to message my healthcare provider directly.

Cons

I don't like trying to read my appointment notes on my phone. I can't scroll sideways, so I have to turn my screen to read the whole thing, which is annoying.

“catastrophic failure in patient care

Pros

The service at the Village Medical location in Scottsdale and Via Linda was really poor. The front desk clerk was unprofessional and so was the back office. They messed up my insurance card information and then refused to fix it, telling me I had to call Medicare myself. My bill was completely wrong too and it had someone else's name and address on it.

Cons

I called your corporate billing, then I called the local billing office and I even went to the local office where they put my billing and insurance information in wrong. Every single person I talked to told me to call someone else. Corporate said to call local, local said to call corporate and the office where I got my service said they don't even have a billing department. I am so upset with the people at your local office, both at the front desk and in the back. They treated me really poorly.

“Great software but not for all doctors

Pros

I actually really like using Athena. It's easy for me to find the billing section and my messages. I also like that I can send a chat directly to my providers. It has a lot of great features that I use all the time.

Cons

I like pretty much everything about it. The only thing I don't like is that other doctors I see who don't use it can't get into the system. They can't see my results or billing information and that can be a real pain. It's just not a system that everyone uses yet.

“A waste of time and money!

Pros

It is good if you're a primary care doctor. But that's about all it's good for.

Cons

They take forever to fix problems, if they even fix them at all. We signed up for their billing service and it was a total waste of time. Their "billing experts" don't know how to handle billing for specialties that aren't primary care. We asked to switch to a different representative but they don't allow that. Their reps just tell you what you want to hear. It was a major waste of our time and money. You should find an EMR that actually specializes in your field and the same goes for a billing service. Their patient follow-up software isn't great either and all their extra features are just okay. You can run hundreds of reports but if the software doesn't help you with diagnosis, treatment choices or getting paid, then those reports are useless. I am in the process of leaving them and I suggest you don't use them or leave if you already are.

“Easy but could use tweaks

Pros

It's easy to find my way around. I like the shortcuts you can use. I also like that you can choose to see your list of patients by their status or by their appointment time. The status view is nice because once a patient leaves, they disappear from your list.

Cons

I wish I could check a patient out without having to open their whole chart. I also don't really love the task system, it requires too many clicks. Another thing I'd like is to be able to see the patient's picture when I view my list by status, the same way I can when I view it by appointment time.

“Slow and impersonal patient portal

Pros

I do like that there's a website where I can see all my information. I can check my lab results, see my upcoming appointments and send a message to my doctor.

Cons

There are quite a few things I don't like! Since there's only so much space, I'll keep it short. Basically, the patient portal is incredibly slow and glitchy. I always have to reload the page and it takes much longer than it should to do simple things. This happens no matter what, different doctors, different Wi-Fi, different computers or phones. It always acts this way. It also feels very impersonal like a portal a huge hospital would use. For a big hospital that's one thing but for my regular primary care doctor or my psychiatrist, it makes me feel like I'm just another number in their system. I'm sharing private details with these people but the portal makes it obvious I'm just one patient in a giant database. It also has a lot of standard pop-up messages, like "please allow 48 hours for a response." I'm sure my doctor's office sets those up but it just makes everything feel cold. Those messages are supposed to be helpful but they really feel like they're saying, "We have hundreds of other messages to get to and you'll get a reply when we get to you." It feels belittling and just reinforces the idea that doctors can't be bothered to talk directly to their patients.

“user friendly tool, price could be fairer

Pros

I like that you can set it up just how you want it. It's pretty easy to learn how to use this software. I'm very happy with it.

Cons

I think the membership price should be based on what each person actually needs from the software, instead of everyone paying the same general price.

“convenient and visually appealing patient portal

Pros

It is very convenient to have a website just for patients. When you send a message, it goes through right away. I also think the colors they use are nice and eye-catching.

Cons

Figuring out how to move between the different sections can be a little confusing when you first start. But once you learn your way around, it's actually very easy to use.

“Helpful but results can be alarming

Pros

It's pretty easy to use and it's helpful because I can contact my doctor without having to call the office and go through all that effort.

Cons

My complaint isn't really about this app itself but sometimes test results or other information get posted on there before your doctor has a chance to call and talk to you about them.

“Everything I need, no complaints

Pros

Athena has everything I need. It's easy to find what I'm looking for, easy to put information into the charts and easy to make changes when I need to. I couldn't ask for anything better.

Cons

I personally haven't had any problems using it every day. I can always find my way around and it does everything I need it to do.

“Easy, clean & almost perfect tool

Pros

I love that it is easy to use. I really like that the screen isn't too crowded. Other systems have too many words, buttons and colors all over the place but AthenaOne looks clean and works well. With the new update, I can now see the patient's phone number and insurance right on the screen during intake. I also like that I can find electronic faxes, patient messages and documents all in one spot. I love the athenaCapture feature it makes uploading patient photos and insurance cards seamless. I almost never have problems with it and I'm really grateful for their support. It's helpful to read their articles about common issues and you can easily start a chat or create a case if you need help. I also love how much prep work I can do for patients like getting their intake ready and setting up orders and plans ahead of time.

Cons

I had a few complaints about athenaOne before but they actually fixed them in the most recent update! A couple of problems I still have are that it can be slow to load sometimes. Also, when I go back to the home page, it sometimes switches my view from the clinician layout to the non-clinician one and I have to change it back.

“A seamless app experience

Pros

It's really easy to find my way around and get the information I need on different topics. I also like that I can use it on my phone without any trouble.

Cons

My only issue is that only some insurance companies use this system. Because of that, you can't easily combine your health information from other doctors who use different software.

“efficient & well-organized for work

Pros

I think athenaOne is very efficient and well-organized. I find it very easy to switch between scheduling appointments and looking at a patient's chart.

Cons

I don't have many complaints about it. The main problem I run into is that it can be tough to get approval for smaller, less common insurance plans.

“Freezes when printing but great shortcuts

Pros

My favorite thing about this software is that I can set it up just how I like it. I can choose my own shortcuts for scheduling, billing, opening a chart and even printing the next day's schedule. Because of this, I can get my billing done, check patients in and out accurately, schedule their next appointment and get ready for my work up to a week in advance.

Cons

The thing I like least about it, is that it freezes a lot. This happens all the time at my job whenever I try to print an insurance card or a form that was scanned into a patient's chart.

“Easy for charts, slow on results

Pros

I found the system very easy to use for handling patient charts and managing the schedule.

Cons

Sometimes I couldn't see my own medical records or test results until after my doctor had officially signed off on them.

“Simple billing, difficult support and transfers

Pros

I was really impressed with how simple it was to put in patient details, accept payments and submit insurance claims.

Cons

I found it difficult to get in touch with customer service when I needed help. Also, I wasn't able to transfer my medical records all at once. I had to do them one by one.

“Not for doctors, worst experience ever!

Pros

I liked how it had all the pharmacy dosages and quantities for a drug and how it tells you if a medication is covered or not. but this is my seventh EMR and it's one of the worst I've ever used. It takes so many clicks to get anything done and the phone and tablet app is even worse. I would stay away from this at all costs. I feel like this program is designed to capture data so they can sell it later. It's just not designed for actual documentation or for physicians to use.

Cons

I have a problem with almost every other part of this EMR. Just compare the CPT code lookup to any other system out there and you'll see it's horrible. And I mean horrible. It takes more than twice as long to get anything done and the number of clicks is overwhelming. Sometimes you'll close a task and it just comes right back to you. All the training is online and the videos take forever to get to the point.

“simplifies tasks, accessible anywhere

Pros

It simplifies tasks like scheduling, billing and documentation which really cuts down on my manual work. I love that I can access patient records from anywhere, it gives me so much flexibility. The interface is user-friendly and they're always making improvements and updates to keep up with the industry.

Cons

Nothing! I like it very much and that's why we've been using it for the last 8 years.

“Simple interface

Pros

The interface is super simple to use and whenever I run into any issues, the support team is always quick to help and really responsive.

Cons

The home page can feel really overwhelming and I find it kind of difficult to navigate at times.

“Average for me

Pros

I love that It's used all over the world, it makes me feel like I'm using something trusted and widely adopted.

Cons

There are too many ways to access a chart, which can be a bit confusing.

“Perfect for handling payments with precision

Pros

It's awesome for looking up patient info, handling payments, scheduling appointments and keeping track of medical records. It really covers everything I need.

Cons

I wish there were more options for uploading documents. Other than that I haven't really found any other downsides.

“Quick & easy access

Pros

I really appreciate that it keeps the accounts for each provider separate when using the portal. Makes everything a lot more organized.

Cons

It's annoying that the records don't sync across providers when I log in through the generic portal. That's definitely a drawback.

“Good visuals, cumbersome processes

Pros

I appreciate the visual layout for seeing all my client appointments for a single day or a whole week.

Cons

I found the charting and billing process to be pretty cumbersome.

“My favourite!

Pros

Athena does help with scans and making confirmation calls.

Cons

There's nothing I don't like about Athena, it's super helpful.