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athenaHealth Reviews
softwareOverall Rating
4
323 Review(s)
Rating Distribution
5
(136)
4
(108)
3
(53)
2
(11)
1
(15)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
323 Review(s)
Rating Distribution
5
(136)
4
(108)
3
(53)
2
(11)
1
(15)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Easy to use communication with your providers
Easy to use communication with your providers
Pros
I find it easy to use and communicate with healthcare providers. It gives me an access to health records, test results and messaging.
Cons
When my doctor sends me a message, they notify me via email but I often get the email hours after I have already received the message which is not nice
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Not Specified, 1-10 employees
More than a year
August 2024
User Friendly
User Friendly
Pros
Its user-friendly. I like that it alerts me when patient information needs updating.
Cons
updating patient insurance information is not easy as I thought
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Miranda
Medical Practice, 500+ employees
Less than a year
August 2024
Athena Review
Athena Review
Pros
I have used many different electronic health sites and Athena is by far the most user-friendly with hardly any tech issues.
Cons
Sometimes, when the site is down, there is no way left to do communication about anything and so I have to figure it out on my own which annoys me at times
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Loganne
Hospital & Health Care, 101-500 employees
More than a year
August 2024
Athena Health
Athena Health
Pros
I enjoy the ease of viewing my medical records, both past and present, without hassle and managing any scheduled appointments.
Cons
I did not like how everything was set up when I first used it. Well I cannot comment on the current setup since I have not used it in a long time, but back then it was challenging to navigate certain things, though it was not too bad overall
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Cheyenne
Medical Practice, 1-10 employees
Less than 6 months
August 2024
A pleasant experience
A pleasant experience
Pros
It is very easy to navigate and explains things in a professional manner.
Cons
The only issue is that at times pages take a lot of time to load
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jasmine
Hospital & Health Care, 11-50 employees
Less than 6 months
August 2024
Easy to use
Easy to use
Pros
Personally, I find athenaOne easy to use. It has all the necessary features to manage patient care. I can navigate the EMR efficiently and easily.
Cons
There have been instances where I encountered issues with saving the charting in athenaOne. On a few occasions, all my charting would disappear and there is also some double charting happening.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Ella Hyeseung
Medical Practice, 500+ employees
Less than 6 months
July 2024
Athena Review
Athena Review
Pros
Out of all the systems I've used, I must say that the overall appearance of Athena is the best.
Cons
I find some areas in athenaOne not very user-friendly when it comes to credentialing status and maintenance.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Misty
Medical Practice, 500+ employees
More than a year
July 2024
Athena doesnt stand behind product
Athena doesnt stand behind product
Pros
I can fax reports directly to providers
Cons
I got minimal to no responsiveness from the company. It is essentially plug and play, but they skim a percentage of my profits. The interface is also very awkward
Ease of use
2
Value for money
3
Customer Support
1
Functionality
5
Bennett
Medical Practice, 51-100 employees
Less than a year
July 2024
Useful Software
Useful Software
Pros
Navigating the program is pretty easy. Also its user friendly and easy to learn.
Cons
Occasionally, I would experience loading errors and the system would freeze or pause which requires a restart.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kristina
Hospital & Health Care, 1-10 employees
Less than 6 months
June 2024
Athena Health
Athena Health
Pros
I've witnessed numerous advancements that have occurred over the years with Athena.
Cons
I had difficulty getting in touch with customer service.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Yolanda
Hospital & Health Care, 500+ employees
More than a year
June 2024
Integration with AthenaOne
Integration with AthenaOne
Pros
Many of our clients currently utilize this system. Since our lab can integrate with their existing patient system, our clients don't have to worry about learning a whole new system or transferring anything.
Cons
For now I don't have any cons to mention about athenaOne.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shalonda
Hospital & Health Care, 51-100 employees
Less than a year
May 2024
Perspective from a Medical Assistant
Perspective from a Medical Assistant
Pros
As a CCMA, I access the EMR before, during and after each visit. I perform tasks like prior authorizations, RX refills, procedure documentation, clinic check-in, injections documentation and much more through Athena. I find it easy to maneuver, document, update and communicate using Athena systems. The training provided by Athena representatives was sufficient, and I enjoy the smooth flow of working in the system.
Cons
In rare cases, I couldn't find the specific code or medication I was looking for in the system. While the database is extensive, there are occasional instances where I need to improvise.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Joelle
Medical Practice, 51-100 employees
Less than a year
May 2024
Athena One review
Athena One review
Pros
The compact and real-time medication history feature serves its purpose in maintaining accurate data records.
Cons
So far, all the key features in athenaOne work well as it allows me to access necessary records.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Angela
Medical Practice, 101-500 employees
Less than 6 months
April 2024
AthenaOne overall review
AthenaOne overall review
Pros
The portal is simple and easy to navigate.
Cons
Some on-screen formatting can be challenging to interpret at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Asif
Hospital & Health Care, 500+ employees
Less than 6 months
April 2024
AthenaOne
AthenaOne
Pros
I like that AthenaOne is easy to learn. Once you can navigate the different fields, you can access all the necessary information about our patients.
Cons
athenaOne offers a wide range of fields and functions, but learning everything and understanding how they can benefit your practice can be a full-time job.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Ben
Hospital & Health Care, 51-100 employees
More than a year
April 2024
Overpriced, poor billing follow up
Overpriced, poor billing follow up
Pros
None
Cons
Unable to do basic billing without provider involvement. Overpriced for level of service.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Naomi Akita
Atlanta Gynecology, 1-10 employees
More than a year
March 2024
Billing is okay, AR is not
Billing is okay, AR is not
Pros
Billing is relatively easy to work with and train on. The navigation is acceptable but some shortcuts could be implemented.
Cons
With athenaOne, you not only pay for the program but also for athena employees to handle your claims. However, I've found that they sometimes lack the skills and knowledge to effectively manage the accounts receivable (AR).
Ease of use
8
Value for money
7
Customer Support
3
Functionality
7
Brandi
Medical Practice, 51-100 employees
More than a year
March 2024
Easy to use option
Easy to use option
Pros
The functionality of AthenaOne makes it easy to use and navigate.
Cons
Sometimes, the scheduling feature acts up, but overall it's reliable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
LeAnne
Hospital & Health Care, 500+ employees
Less than 6 months
March 2024
HIPAA Compliant and Easy to Navigate
HIPAA Compliant and Easy to Navigate
Pros
The ease of use and HIPAA compliance of AthenaOne make it an easy recommendation.
Cons
There is nothing negative to say about this software it's fantastic to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than 6 months
March 2024
AthenaOne is a Reliable solution / User friendly!!!
AthenaOne is a Reliable solution / User friendly!!!
Pros
AthenaOne is reliable, seamlessly integrates with other systems, user-friendly and has excellent customer service.
Cons
I haven't encountered any downsides yet also the customer service is excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Hospital & Health Care, 51-100 employees
Less than a year
March 2024
ATHENA ONE
ATHENA ONE
Pros
I like how easy the system is to use and the availability of learning modules.
Cons
I am not a fan of the fact that my manager has to make a call to update the system with new forms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sherita
Medical Practice, 1-10 employees
Less than a year
March 2024
EMR review
EMR review
Pros
The ease of billing, reporting, functionality and customer service are all strengths of AthenaOne.
Cons
The company's growth may have limitations in terms of capacity as it expands.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Michael
Hospital & Health Care, 500+ employees
More than a year
March 2024
User Friendly
User Friendly
Pros
AthenaOne frequently updates to stay ahead of the constant changes in healthcare. They provide training information at each step of the way. The best feature is the live chat function, which allows access to real-time assistance and troubleshooting.
Cons
It takes some time to adjust to the process of working claims on the back end.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Susan
Hospital & Health Care, 1-10 employees
More than a year
March 2024
Frustrating!!!
Frustrating!!!
Pros
The Legacy system is the only part of this system that I like and consistently use. It's satisfactory, but instead of addressing the issues we've requested to be fixed, they are getting rid of it.
Cons
Where do I begin? The community aspect used for communication with other users is only helpful if Athena values your input. If you're not praising them, they disregard your comments and concerns. They merge or delete complaints about their new user interface (UI) and implement a system that doesn't work without seeking user opinions. Moreover, their new system lacks user-friendliness. They prefer blocking you from commenting and expressing concerns rather than accepting criticism of a flawed system on the community page. On top of that, they respond with the same scripted answers that don't address your questions or concerns and redirect you to their development team, who then provides another scripted response. Not to mention the number of unresolved concerns and complaints in the name of "modernity" or how their 'help' section fails to answer most questions and instead provides links to useless videos and threads. It's truly embarrassing. Needless to say, it's wiser to invest in a company that values user opinions, implements a functional UI, and provides satisfactory answers.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Wren
Medical Practice, 11-50 employees
Less than a year
March 2024
Easy to use
Easy to use
Pros
The system is easily manageable and straightforward on a daily basis.
Cons
So far I haven't encountered anything that makes working with this software difficult.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Omasiel
Mental Health Care, 1-10 employees
More than a year
December 2023
Think of your Best Hire - that's Athena
Think of your Best Hire - that's Athena
Pros
Athena follows a true "Skin in the game" model where their performance directly affects their payment. The startup costs are minimal and they provide excellent support and engagement to ensure success and growth.
Cons
We've had to rely on third-party vendors for certain services that we feel Athena should be able to provide resulting in additional costs that are not ideal.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Robert
Hospital & Health Care, 11-50 employees
More than a year
December 2023
AthenaHealth is the Only One
AthenaHealth is the Only One
Pros
The software is user-friendly and offers extensive customization options tailored to the practice's needs.
Cons
There haven't been any issues worth mentioning for this question.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katie
Medical Practice, 11-50 employees
More than a year
December 2023
New - Start with Athena
New - Start with Athena
Pros
Once the setup is complete the system becomes highly user-friendly.
Cons
The setup process is quite time-consuming and not very straightforward.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Candice
Hospital & Health Care, 1-10 employees
More than a year
December 2023
Happy MD Review
Happy MD Review
Pros
The product is intuitive easy to use and encompasses all necessary features in one.
Cons
The format of the medical history section and the lack of matching patient self-check-in answers with history are areas of concern.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katherine
Medical Practice, 1-10 employees
More than a year
December 2023
Great Service
Great Service
Pros
We are highly satisfied with the abundant features provided by AthenaHealth.
Cons
It's inconvenient that you can't send faxes without attaching them to a patient.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mariam
Medical Practice, 1-10 employees
Less than a year
December 2023
Effective and Efficient Practice Software
Effective and Efficient Practice Software
Pros
It allows for efficient scheduling and chart management in a single system. It is fast efficient easy to learn and easy to use.
Cons
Some processes require multiple unnecessary steps although they don't take up too much time.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Lynda
Hospital & Health Care, 11-50 employees
More than a year
December 2023
Athena is a lifesaver!!
Athena is a lifesaver!!
Pros
Two years ago I had my first encounter with Athena Health when I visited my Primary Care doctor. The instructions for accessing my results were provided through their portal and I was eagerly awaiting them. To my delight I logged in and promptly found my results available. What made it truly convenient was that my doctor had included notes next to each result indicating if they were elevated or outside the normal range. I didn't have to wait for a phone call; I had immediate feedback right in the portal. I am grateful to Athena for making the entire process so effortless and seamless.
Cons
I have no complaints about Athena! It's extremely convenient.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Maria
Hospital & Health Care, 500+ employees
More than a year
November 2023
Bait and Switch
Bait and Switch
Pros
The initial setup of the EMR was straightforward and the billing functionality was satisfactory at first.
Cons
Any requests for improvement are consistently ignored. For instance we were promised an Android app from the beginning but even after 13 years it remains an unfulfilled promise. They simply tell us to "put it on the suggestion board." However my reason for writing this review today is the sudden and significant price increase. Despite being assured that the price (a percentage of gross collections) would decrease over time they have once again raised the percentage they take. They attribute this to "inflation" but it's clear that they are simply taking a larger portion of the revenue without our consent and without engaging in contract negotiations. It's completely dishonest and we are left with no choice in the matter.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
6
dale
Medical Practice, 1-10 employees
More than a year
November 2023
Great all around
Great all around
Pros
Athena actively seeks and acts upon client feedback in various ways resulting in a more usercentric product development process.
Cons
Interactions with Customer Support CSC lack userspecific tailoring. We often resort to contacting support as a last option after trying various methods to resolve issues. CSC initiates with basic responses and takes additional time to escalate problems to a higher support tier.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mary
Hospital & Health Care, 500+ employees
October 2023
My Thoughts regarding AthenaOne
My Thoughts regarding AthenaOne
Pros
On a personal note what stood out for me was the ease of using the system especially when it comes to navigating between different modules.
Cons
The notable absence is an encounter interface.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
James
Hospital & Health Care, 51-100 employees
October 2023
Review Athena One
Review Athena One
Pros
I've had an excellent experience working with my CSM they effectively cater to our support requirements.
Cons
My feelings toward quality management reports are strongly negative
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Penelope
Hospital & Health Care, 500+ employees
October 2023
athenaOne Review
athenaOne Review
Pros
Athena's userfriendliness persists as they consistently introduce improvements and updates.
Cons
Pharmacy prior authorizations pose challenges in multiple tablespaces.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Bobbi
Hospital & Health Care, 51-100 employees
October 2023
Excellent EHR
Excellent EHR
Pros
Athena excels in collector capabilities maintains its userfriendly interface and demonstrates a strong commitment to client success through unwavering support.
Cons
There isn't anything I find unfavorable.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Karen
Medical Practice, 500+ employees
October 2023
Perfect for us
Perfect for us
Pros
AthenaOne prioritizes simplifying our daily tasks and uses customer input to drive product enhancements.
Cons
Initial responses at the first level often fall short of adequately addressing the issue.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Lori
Hospital & Health Care, 101-500 employees
October 2023
My opinion
My opinion
Pros
Users appreciate the ease of operation and the system's ability to electronically locate and share payment records.
Cons
There's room for improvement in collection followup and payment posting.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Griselda
Hospital & Health Care, 101-500 employees
October 2023
Athena Review
Athena Review
Pros
It ensures a consistent platform for various organizations.
Cons
The referral process treated as external lacks configurability for future orders.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Lee
Medical Practice, 101-500 employees
October 2023
Good
Good
Pros
It remains userfriendly and is an excellent tool for creating personalized templates and schedules.
Cons
There's a need for a training curriculum for new users along with followup training.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Katlyn
Hospital & Health Care, 101-500 employees
October 2023
Acceptable for ambulatory clinic but not for hospital
Acceptable for ambulatory clinic but not for hospital
Pros
We employ Athena in both hospital and clinic settings with a preference for its clinic interface due to its userfriendliness.
Cons
Medication reconciliation requires improvement.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Alexandria
Hospital & Health Care, 51-100 employees
October 2023
Rochester Primary Care Review
Rochester Primary Care Review
Pros
The standout feature is the fantastic customer support with the software coming in as a very close second.
Cons
The price however is entirely justified.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ram
Medical Practice, 11-50 employees
October 2023
AthenaOne is efficient secure and easy to use
AthenaOne is efficient secure and easy to use
Pros
AthenaOne offers a comprehensive solution with nearly all the features needed for managing medical records charting patient communication registration portal access etc. all in one place. It is also known for its userfriendly design customizable workflows and accessible customer service through chat or phone.
Cons
Customizing certain workflows further like consolidating the Exam section into a single page during the fivestep encounter would be appreciated instead of having to navigate to the next page for each section.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mandy
Medical Practice, 11-50 employees
July 2023
Charting made Easy
Charting made Easy
Pros
Charting is a breeze and incorporating paper documents is straightforward.
Cons
Billing followup could benefit from being more userfriendly.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Sue
Hospital & Health Care, 1-10 employees
July 2023
Best eMAR for Medical Offices
Best eMAR for Medical Offices
Pros
Athena is highly userfriendly for all users simplifying the process of looking up patients and sharing information across multiple practices. A strong recommendation is made.
Cons
Finding notes on uploaded items can sometimes be difficult. Password requirements can be challenging but necessary for an eMAR system.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Devon
Hospital & Health Care, 51-100 employees
July 2023
Makes view medical documents easy
Makes view medical documents easy
Pros
The ability to view medical records request refills and schedule appointments through the portal is appreciated.
Cons
So far I have no dislikes I like everything about it.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Brandy
Individual & Family Services, 1-10 employees
July 2023
Mixed Feelings About the System
Mixed Feelings About the System
Pros
Once the system is set up, it does seem to work well. The support after implementation is adequate and the system itself functions decently.
Cons
Setting up the system is a horrible and confusing experience. The team assigned to assist with setup often lacks sufficient knowledge about how the system works, making the process even more frustrating. Unfortunately, the system lacks essential pre-formatted tools, reports, workflows, and other necessary elements for operating a standard medical practice. Its non-intuitive workflows make it difficult to use, and there's no easy-to-access daily dashboard for activity and payments.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
David W.
Medical Practice, 500+ employees
June 2023
Review of Athena No longer used
Review of Athena No longer used
Pros
While AthenaOne was praised by colleagues in primary medical practice it wasn't a good fit for our practice where we don't handle insurance billing or eprescriptions.
Cons
AthenaOne is a comprehensive system tailored for practices that engage in insurance billing claims management and eprescribing. Unfortunately our practice doesn't utilize these features and requires a more streamlined system for optimal operations.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Harrison
Health, Wellness and Fitness, 1-10 employees
June 2023
Filters
Sort by:
Easy to use communication with your providers
Easy to use communication with your providers
Pros
I find it easy to use and communicate with healthcare providers. It gives me an access to health records, test results and messaging.
Cons
When my doctor sends me a message, they notify me via email but I often get the email hours after I have already received the message which is not nice
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Not Specified, 1-10 employees
More than a year
August 2024
User Friendly
User Friendly
Pros
Its user-friendly. I like that it alerts me when patient information needs updating.
Cons
updating patient insurance information is not easy as I thought
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Miranda
Medical Practice, 500+ employees
Less than a year
August 2024
Athena Review
Athena Review
Pros
I have used many different electronic health sites and Athena is by far the most user-friendly with hardly any tech issues.
Cons
Sometimes, when the site is down, there is no way left to do communication about anything and so I have to figure it out on my own which annoys me at times
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Loganne
Hospital & Health Care, 101-500 employees
More than a year
August 2024
Athena Health
Athena Health
Pros
I enjoy the ease of viewing my medical records, both past and present, without hassle and managing any scheduled appointments.
Cons
I did not like how everything was set up when I first used it. Well I cannot comment on the current setup since I have not used it in a long time, but back then it was challenging to navigate certain things, though it was not too bad overall
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Cheyenne
Medical Practice, 1-10 employees
Less than 6 months
August 2024
A pleasant experience
A pleasant experience
Pros
It is very easy to navigate and explains things in a professional manner.
Cons
The only issue is that at times pages take a lot of time to load
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Jasmine
Hospital & Health Care, 11-50 employees
Less than 6 months
August 2024
Easy to use
Easy to use
Pros
Personally, I find athenaOne easy to use. It has all the necessary features to manage patient care. I can navigate the EMR efficiently and easily.
Cons
There have been instances where I encountered issues with saving the charting in athenaOne. On a few occasions, all my charting would disappear and there is also some double charting happening.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Ella Hyeseung
Medical Practice, 500+ employees
Less than 6 months
July 2024
Athena Review
Athena Review
Pros
Out of all the systems I've used, I must say that the overall appearance of Athena is the best.
Cons
I find some areas in athenaOne not very user-friendly when it comes to credentialing status and maintenance.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Misty
Medical Practice, 500+ employees
More than a year
July 2024
Athena doesnt stand behind product
Athena doesnt stand behind product
Pros
I can fax reports directly to providers
Cons
I got minimal to no responsiveness from the company. It is essentially plug and play, but they skim a percentage of my profits. The interface is also very awkward
Ease of use
2
Value for money
3
Customer Support
1
Functionality
5
Bennett
Medical Practice, 51-100 employees
Less than a year
July 2024
Useful Software
Useful Software
Pros
Navigating the program is pretty easy. Also its user friendly and easy to learn.
Cons
Occasionally, I would experience loading errors and the system would freeze or pause which requires a restart.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Kristina
Hospital & Health Care, 1-10 employees
Less than 6 months
June 2024
Athena Health
Athena Health
Pros
I've witnessed numerous advancements that have occurred over the years with Athena.
Cons
I had difficulty getting in touch with customer service.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Yolanda
Hospital & Health Care, 500+ employees
More than a year
June 2024
Integration with AthenaOne
Integration with AthenaOne
Pros
Many of our clients currently utilize this system. Since our lab can integrate with their existing patient system, our clients don't have to worry about learning a whole new system or transferring anything.
Cons
For now I don't have any cons to mention about athenaOne.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shalonda
Hospital & Health Care, 51-100 employees
Less than a year
May 2024
Perspective from a Medical Assistant
Perspective from a Medical Assistant
Pros
As a CCMA, I access the EMR before, during and after each visit. I perform tasks like prior authorizations, RX refills, procedure documentation, clinic check-in, injections documentation and much more through Athena. I find it easy to maneuver, document, update and communicate using Athena systems. The training provided by Athena representatives was sufficient, and I enjoy the smooth flow of working in the system.
Cons
In rare cases, I couldn't find the specific code or medication I was looking for in the system. While the database is extensive, there are occasional instances where I need to improvise.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Joelle
Medical Practice, 51-100 employees
Less than a year
May 2024
Athena One review
Athena One review
Pros
The compact and real-time medication history feature serves its purpose in maintaining accurate data records.
Cons
So far, all the key features in athenaOne work well as it allows me to access necessary records.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Angela
Medical Practice, 101-500 employees
Less than 6 months
April 2024
AthenaOne overall review
AthenaOne overall review
Pros
The portal is simple and easy to navigate.
Cons
Some on-screen formatting can be challenging to interpret at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Asif
Hospital & Health Care, 500+ employees
Less than 6 months
April 2024
AthenaOne
AthenaOne
Pros
I like that AthenaOne is easy to learn. Once you can navigate the different fields, you can access all the necessary information about our patients.
Cons
athenaOne offers a wide range of fields and functions, but learning everything and understanding how they can benefit your practice can be a full-time job.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Ben
Hospital & Health Care, 51-100 employees
More than a year
April 2024
Overpriced, poor billing follow up
Overpriced, poor billing follow up
Pros
None
Cons
Unable to do basic billing without provider involvement. Overpriced for level of service.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
Naomi Akita
Atlanta Gynecology, 1-10 employees
More than a year
March 2024
Billing is okay, AR is not
Billing is okay, AR is not
Pros
Billing is relatively easy to work with and train on. The navigation is acceptable but some shortcuts could be implemented.
Cons
With athenaOne, you not only pay for the program but also for athena employees to handle your claims. However, I've found that they sometimes lack the skills and knowledge to effectively manage the accounts receivable (AR).
Ease of use
8
Value for money
7
Customer Support
3
Functionality
7
Brandi
Medical Practice, 51-100 employees
More than a year
March 2024
Easy to use option
Easy to use option
Pros
The functionality of AthenaOne makes it easy to use and navigate.
Cons
Sometimes, the scheduling feature acts up, but overall it's reliable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
LeAnne
Hospital & Health Care, 500+ employees
Less than 6 months
March 2024
HIPAA Compliant and Easy to Navigate
HIPAA Compliant and Easy to Navigate
Pros
The ease of use and HIPAA compliance of AthenaOne make it an easy recommendation.
Cons
There is nothing negative to say about this software it's fantastic to use.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
Less than 6 months
March 2024
AthenaOne is a Reliable solution / User friendly!!!
AthenaOne is a Reliable solution / User friendly!!!
Pros
AthenaOne is reliable, seamlessly integrates with other systems, user-friendly and has excellent customer service.
Cons
I haven't encountered any downsides yet also the customer service is excellent.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel
Hospital & Health Care, 51-100 employees
Less than a year
March 2024
ATHENA ONE
ATHENA ONE
Pros
I like how easy the system is to use and the availability of learning modules.
Cons
I am not a fan of the fact that my manager has to make a call to update the system with new forms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sherita
Medical Practice, 1-10 employees
Less than a year
March 2024
EMR review
EMR review
Pros
The ease of billing, reporting, functionality and customer service are all strengths of AthenaOne.
Cons
The company's growth may have limitations in terms of capacity as it expands.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Michael
Hospital & Health Care, 500+ employees
More than a year
March 2024
User Friendly
User Friendly
Pros
AthenaOne frequently updates to stay ahead of the constant changes in healthcare. They provide training information at each step of the way. The best feature is the live chat function, which allows access to real-time assistance and troubleshooting.
Cons
It takes some time to adjust to the process of working claims on the back end.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Susan
Hospital & Health Care, 1-10 employees
More than a year
March 2024
Frustrating!!!
Frustrating!!!
Pros
The Legacy system is the only part of this system that I like and consistently use. It's satisfactory, but instead of addressing the issues we've requested to be fixed, they are getting rid of it.
Cons
Where do I begin? The community aspect used for communication with other users is only helpful if Athena values your input. If you're not praising them, they disregard your comments and concerns. They merge or delete complaints about their new user interface (UI) and implement a system that doesn't work without seeking user opinions. Moreover, their new system lacks user-friendliness. They prefer blocking you from commenting and expressing concerns rather than accepting criticism of a flawed system on the community page. On top of that, they respond with the same scripted answers that don't address your questions or concerns and redirect you to their development team, who then provides another scripted response. Not to mention the number of unresolved concerns and complaints in the name of "modernity" or how their 'help' section fails to answer most questions and instead provides links to useless videos and threads. It's truly embarrassing. Needless to say, it's wiser to invest in a company that values user opinions, implements a functional UI, and provides satisfactory answers.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Wren
Medical Practice, 11-50 employees
Less than a year
March 2024
Easy to use
Easy to use
Pros
The system is easily manageable and straightforward on a daily basis.
Cons
So far I haven't encountered anything that makes working with this software difficult.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Omasiel
Mental Health Care, 1-10 employees
More than a year
December 2023
Think of your Best Hire - that's Athena
Think of your Best Hire - that's Athena
Pros
Athena follows a true "Skin in the game" model where their performance directly affects their payment. The startup costs are minimal and they provide excellent support and engagement to ensure success and growth.
Cons
We've had to rely on third-party vendors for certain services that we feel Athena should be able to provide resulting in additional costs that are not ideal.
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Robert
Hospital & Health Care, 11-50 employees
More than a year
December 2023
AthenaHealth is the Only One
AthenaHealth is the Only One
Pros
The software is user-friendly and offers extensive customization options tailored to the practice's needs.
Cons
There haven't been any issues worth mentioning for this question.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katie
Medical Practice, 11-50 employees
More than a year
December 2023
New - Start with Athena
New - Start with Athena
Pros
Once the setup is complete the system becomes highly user-friendly.
Cons
The setup process is quite time-consuming and not very straightforward.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Candice
Hospital & Health Care, 1-10 employees
More than a year
December 2023
Happy MD Review
Happy MD Review
Pros
The product is intuitive easy to use and encompasses all necessary features in one.
Cons
The format of the medical history section and the lack of matching patient self-check-in answers with history are areas of concern.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Katherine
Medical Practice, 1-10 employees
More than a year
December 2023
Great Service
Great Service
Pros
We are highly satisfied with the abundant features provided by AthenaHealth.
Cons
It's inconvenient that you can't send faxes without attaching them to a patient.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mariam
Medical Practice, 1-10 employees
Less than a year
December 2023
Effective and Efficient Practice Software
Effective and Efficient Practice Software
Pros
It allows for efficient scheduling and chart management in a single system. It is fast efficient easy to learn and easy to use.
Cons
Some processes require multiple unnecessary steps although they don't take up too much time.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Lynda
Hospital & Health Care, 11-50 employees
More than a year
December 2023
Athena is a lifesaver!!
Athena is a lifesaver!!
Pros
Two years ago I had my first encounter with Athena Health when I visited my Primary Care doctor. The instructions for accessing my results were provided through their portal and I was eagerly awaiting them. To my delight I logged in and promptly found my results available. What made it truly convenient was that my doctor had included notes next to each result indicating if they were elevated or outside the normal range. I didn't have to wait for a phone call; I had immediate feedback right in the portal. I am grateful to Athena for making the entire process so effortless and seamless.
Cons
I have no complaints about Athena! It's extremely convenient.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Maria
Hospital & Health Care, 500+ employees
More than a year
November 2023
Bait and Switch
Bait and Switch
Pros
The initial setup of the EMR was straightforward and the billing functionality was satisfactory at first.
Cons
Any requests for improvement are consistently ignored. For instance we were promised an Android app from the beginning but even after 13 years it remains an unfulfilled promise. They simply tell us to "put it on the suggestion board." However my reason for writing this review today is the sudden and significant price increase. Despite being assured that the price (a percentage of gross collections) would decrease over time they have once again raised the percentage they take. They attribute this to "inflation" but it's clear that they are simply taking a larger portion of the revenue without our consent and without engaging in contract negotiations. It's completely dishonest and we are left with no choice in the matter.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
6
dale
Medical Practice, 1-10 employees
More than a year
November 2023
Great all around
Great all around
Pros
Athena actively seeks and acts upon client feedback in various ways resulting in a more usercentric product development process.
Cons
Interactions with Customer Support CSC lack userspecific tailoring. We often resort to contacting support as a last option after trying various methods to resolve issues. CSC initiates with basic responses and takes additional time to escalate problems to a higher support tier.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Mary
Hospital & Health Care, 500+ employees
October 2023
My Thoughts regarding AthenaOne
My Thoughts regarding AthenaOne
Pros
On a personal note what stood out for me was the ease of using the system especially when it comes to navigating between different modules.
Cons
The notable absence is an encounter interface.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
James
Hospital & Health Care, 51-100 employees
October 2023
Review Athena One
Review Athena One
Pros
I've had an excellent experience working with my CSM they effectively cater to our support requirements.
Cons
My feelings toward quality management reports are strongly negative
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Penelope
Hospital & Health Care, 500+ employees
October 2023
athenaOne Review
athenaOne Review
Pros
Athena's userfriendliness persists as they consistently introduce improvements and updates.
Cons
Pharmacy prior authorizations pose challenges in multiple tablespaces.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Bobbi
Hospital & Health Care, 51-100 employees
October 2023
Excellent EHR
Excellent EHR
Pros
Athena excels in collector capabilities maintains its userfriendly interface and demonstrates a strong commitment to client success through unwavering support.
Cons
There isn't anything I find unfavorable.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Karen
Medical Practice, 500+ employees
October 2023
Perfect for us
Perfect for us
Pros
AthenaOne prioritizes simplifying our daily tasks and uses customer input to drive product enhancements.
Cons
Initial responses at the first level often fall short of adequately addressing the issue.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Lori
Hospital & Health Care, 101-500 employees
October 2023
My opinion
My opinion
Pros
Users appreciate the ease of operation and the system's ability to electronically locate and share payment records.
Cons
There's room for improvement in collection followup and payment posting.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Griselda
Hospital & Health Care, 101-500 employees
October 2023
Athena Review
Athena Review
Pros
It ensures a consistent platform for various organizations.
Cons
The referral process treated as external lacks configurability for future orders.
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Lee
Medical Practice, 101-500 employees
October 2023
Good
Good
Pros
It remains userfriendly and is an excellent tool for creating personalized templates and schedules.
Cons
There's a need for a training curriculum for new users along with followup training.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Katlyn
Hospital & Health Care, 101-500 employees
October 2023
Acceptable for ambulatory clinic but not for hospital
Acceptable for ambulatory clinic but not for hospital
Pros
We employ Athena in both hospital and clinic settings with a preference for its clinic interface due to its userfriendliness.
Cons
Medication reconciliation requires improvement.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Alexandria
Hospital & Health Care, 51-100 employees
October 2023
Rochester Primary Care Review
Rochester Primary Care Review
Pros
The standout feature is the fantastic customer support with the software coming in as a very close second.
Cons
The price however is entirely justified.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Ram
Medical Practice, 11-50 employees
October 2023
AthenaOne is efficient secure and easy to use
AthenaOne is efficient secure and easy to use
Pros
AthenaOne offers a comprehensive solution with nearly all the features needed for managing medical records charting patient communication registration portal access etc. all in one place. It is also known for its userfriendly design customizable workflows and accessible customer service through chat or phone.
Cons
Customizing certain workflows further like consolidating the Exam section into a single page during the fivestep encounter would be appreciated instead of having to navigate to the next page for each section.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mandy
Medical Practice, 11-50 employees
July 2023
Charting made Easy
Charting made Easy
Pros
Charting is a breeze and incorporating paper documents is straightforward.
Cons
Billing followup could benefit from being more userfriendly.
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Sue
Hospital & Health Care, 1-10 employees
July 2023
Best eMAR for Medical Offices
Best eMAR for Medical Offices
Pros
Athena is highly userfriendly for all users simplifying the process of looking up patients and sharing information across multiple practices. A strong recommendation is made.
Cons
Finding notes on uploaded items can sometimes be difficult. Password requirements can be challenging but necessary for an eMAR system.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Devon
Hospital & Health Care, 51-100 employees
July 2023
Makes view medical documents easy
Makes view medical documents easy
Pros
The ability to view medical records request refills and schedule appointments through the portal is appreciated.
Cons
So far I have no dislikes I like everything about it.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
8
Brandy
Individual & Family Services, 1-10 employees
July 2023
Mixed Feelings About the System
Mixed Feelings About the System
Pros
Once the system is set up, it does seem to work well. The support after implementation is adequate and the system itself functions decently.
Cons
Setting up the system is a horrible and confusing experience. The team assigned to assist with setup often lacks sufficient knowledge about how the system works, making the process even more frustrating. Unfortunately, the system lacks essential pre-formatted tools, reports, workflows, and other necessary elements for operating a standard medical practice. Its non-intuitive workflows make it difficult to use, and there's no easy-to-access daily dashboard for activity and payments.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
10
David W.
Medical Practice, 500+ employees
June 2023
Review of Athena No longer used
Review of Athena No longer used
Pros
While AthenaOne was praised by colleagues in primary medical practice it wasn't a good fit for our practice where we don't handle insurance billing or eprescriptions.
Cons
AthenaOne is a comprehensive system tailored for practices that engage in insurance billing claims management and eprescribing. Unfortunately our practice doesn't utilize these features and requires a more streamlined system for optimal operations.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Harrison
Health, Wellness and Fitness, 1-10 employees
June 2023