WebPT EMR offers comprehensive medical records and billing solutions for specialties like physical therapy, pediatric therapy, and more. Enhance your practice with efficient scheduling, billing compliance, and a marketplace for essential products. Reduce billing time, file electronic claims seamlessly, and access the software anytime, anywhere. 

WebPT EMR & Billing Software Specifications

Appointment Management/Scheduling

e-Prescription

Lab Integrations

Patient Portal

View All Specifications

What is WebPT EMR & Billing Software?

Overview

WebPT EMR & Billing Software provides a comprehensive program for a few specialties. Having started out as software for sports medicine, it now serves a range of professionals, including physical therapy, pediatric therapy, occupational therapy, speech-language pathology, and pelvic health. For these niches, it's practical for all practice sizes and settings.

The list of services includes Electronic Medical Records (EMR) and Billing, as well as Analytics. As part of the full suite, you get a scheduling platform. There’s an intense focus on billing compliance, so claims are scrubbed for accuracy the first time. WebPT EMR Software also provides a Marketplace feature where products needed for these practices can be purchased at impressive rates.

The software allows users to significantly reduce the amount of time it takes to bill insurance. Users can easily file electronic claims to multiple compatible insurance companies automatically. It is a suitable solution for several therapy practices such as mental and behavioral health specialists, speech-language pathologists, nutritionists, social workers, developmental therapists, and psychologists. Designed to cater to both single and group therapy practices, WebPT enables physicians to access the software anytime, anywhere, using a web-enabled device.

You can use the Free Demo option, and if you commit, you'll choose a standard package with a set price or custom pricing with WebPT’s enterprise package.

WebPT EMR Pricing

The Get Pricing for this software starts at an affordable $89.00 per month. Users can obtain additional pricing details by contacting the vendor.

Pros and Cons of WebPT EMR & Billing Software

Pros

  • It is an easy-to-use platform that offers an intuitive user interface. The software allows users to manage appointments and patient sessions automatically with calendar and scheduling tools. The drag-and-drop calendar interface will enable users to reschedule their appointments, and the software is designed to record and collect payments quickly

Cons

  • WebPT’s customer support is a bit of a concern for some users. The system sometimes lags a bit

WebPT EMR & Billing Software Reviews

Overall Rating

4.1

57 Reviews

Rating Distribution

5

star

24

4

star

22

3

star

7

2

star

1

1

star

3

Feb 01, 2024

Warning about WebPT!

Molly

Medical Practice

Ease of use

10

Value for money

3

Customer Support

3

Functionality

3

Pros

The scheduling feature and the automatic reminder texts/emails are the features which I like the most

Cons

The connection between their partner software (Theraplatform) frequently excludes superbills. Unless I compare them daily I won't submit all my claims, resulting in lost revenue. Switching clearinghouse companies is a hassle as they prematurely disconnect the original clearinghouse and assign tasks piece by piece before starting a new connection. This leads to significant delays in revenue and their response time is very very slow.

Feb 01, 2024

WebPT User

Kelli

Medical Practice

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

It is relatively simple to learn and also to train new employees on.

Cons

Making changes or fixing errors without administrative access is challenging. As a result there are multiple additions and email exchanges before things get resolved.

Nov 01, 2023

An EMR riddled with bugs and the worst customer service experience ever

Jefferson

Health, Wellness and Fitness

Ease of use

10

Value for money

3

Customer Support

3

Functionality

7

Pros

The user interface was quite easy to navigate.

Cons

The customer service experience was very annoying for me. They offer an online chat option but its only helpful for answering basic technical questions. When there is a major issue with my account, they lack the authority or power to correct it. Even when I call and speak to their "member services" representative the experience remains the same. My frustration stems from my transition from WebPT to Prompt. As a long time WebPT customer, I needed more functionality that they couldn't provide. After settling on Prompt I promptly informed my client success manager about my plan to switch. I even mentioned that I would remove all but one therapist license from WebPT and Therabill so that I could continue working on my accounts receivable. I notified them six weeks in advance and they overcharged me by $7,000. I immediately called for a refund but they told me I couldn't speak with anyone from accounting at that time. Instead, they assured me that a member services representative would reach out to me. Despite my repeated calls and emails over the next four weeks, I didn't receive my refund. It was only after reaching out to an individual on LinkedIn that I finally connected with someone who helped me get my refund. Now, I'm facing the same runaround on a separate issue. Apart from their horrible customer service, their software has some serious flaws. The reporting and KPI features provide inaccurate information, and their POC report is seriously flawed. Therabill's billing reports lack sophistication and basic functions. I used their "Reach" software for years to generate Google reviews, but I had minimal success. Surprisingly, within just one month of using Prompt, I obtained more reviews on Google than I had in years with WebPT. My advice is simple: don't waste your time or money with WebPT.

Oct 06, 2023

Utter lack of professionalism

Brittany

Medical Practice

Ease of use

7

Value for money

7

Customer Support

3

Functionality

7

Pros

Unfortunately I couldn't even get a demo from the sales team.

Cons

The sales team is dismissive and unprofessional.

Oct 03, 2023

webpt

Jami

Medical Practice

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Pros

Its easy to use and effectively reminds patients about their appointments.

Cons

It doesn't integrate with all billing systems.

Jul 04, 2023

Don't use it!! Frequent outages. Poor communication when things are not working.

Ajay

Health, Wellness and Fitness

Ease of use

7

Value for money

3

Customer Support

3

Functionality

7

Pros

It functions just like any other EMR without any standout features.

Cons

There are frequent outages with poor communication. Everything has an additional cost making it expensive for what they offer. On average it costs over $300 per clinician.

Jun 13, 2023

Loved WebPT so much, I chose it for my own clinic!

Peggy

Hospital & Health Care

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

Pros

The integrated notes are detailed without any unnecessary duplication. The documentation looks professional and can be easily sent to doctors and case managers. It seamlessly integrates with Therabill for billing.

Cons

Sometimes it takes multiple attempts or a long time to bring up a new note for a patient.

Jun 08, 2023

Not a fan

Jessica

Health, Wellness and Fitness

Ease of use

6

Value for money

7

Customer Support

8

Functionality

6

Pros

Although this is used in the clinics I work in I opted for a different EMR for my personal business because I prefer it much more.

Cons

Writing notes takes too long. While the system is more intuitive than some others there are better options available.

Jun 05, 2023

The private practice doesn't matter to them...

Suzanne

Medical Practice

Ease of use

7

Value for money

7

Customer Support

3

Functionality

7

Pros

WebPT REACH has had the most positive impact on our practice. However their EMR software is falling behind more efficient and customizable programs.

Cons

The customers support is lacking. They sell products that aren't ready and deceive customers.

May 27, 2023

User friendly

Paulette

Medical Practice

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Pros

Its incredibly intuitive and I can fulfill all my basic needs with ease through this software

Cons

It is disappointing that certain features like scheduling and saving documents into an echart come at an additional cost.

Frequently Asked Questions

WebPT EMR cost depends on the size of the medical facility. Contact us today to get a custom quote!

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