WebPT

Review for Webpt

Pros

I love that the system is grand, incorporating billing, notes and schedules all in one place.

Cons

I am frustrated with how often the system needs updates or maintenance.

It's good but goes down a lot

Pros

Scheduling is pretty simple and charting works well. There are many ways to perform each function.

Cons

The system frequently goes down. There was one occasion when it was down for an entire day, leaving our 16 medical offices unable to function. Usually it goes down for about two hours each week and/or experiences slowness. It often says its overloaded with "requests" for access. The support is virtually nonexistent.

Declining in value and quality

Pros

The EMR improves workflow during evaluations.

Cons

The customer service is absolutely poor. Responses are slow and issues are rarely addressed quickly. Onboarding a new clinician is far more difficult than it should be. The process which should be simple is often made painstakingly complex by WebPT. Features frequently fail to work. We waited nearly a year for the waitlist feature to be fixed which is important for tracking new referrals. Consequently, we had to manually track new clients using a separate technology to avoid losing business. The system is often unreliable due to outages or downtime. We have had to implement "downtime" policies and procedures more frequently than anticipated. The cost is not justified by the overall value, and the price has been increasing according to the recent information from WebPT.

Bad decision

Pros

Creating notes in the EMR is relatively easy. REACH is very helpful for staying in touch with both current and former patients.

Cons

The components of WebPT such as EMR and billing, do not communicate with each other. The billing program does not obey to standard accounting processes.

Meets All Your PT Needs

Pros

Web PT simplifies documentation needs even for those new to charting. The templates available for crafting notes and meeting documentation requirements are better than those on other platforms I've used.

Cons

I did not like that the TheraBill feature was not integrated into a single platform. Even though the two systems are linked, its inconvenient to use a separate web-based system for submitting claims.

Will never recommend it to anyone

Pros

Completing SOAP notes is easier and quicker though initial evaluations and progress notes still take a significant amount of time.

Cons

I am concerned about customer service, billing and overall professionalism.

WebPT , a good alternative yet costly

Pros

The user friendliness and integration with Therabill are great. I really like that WebPT appointments are color-coded which is very helpful.

Cons

There are better, more cost-effective options available that offer additional features.

Basic EMR/EHR

Pros

I really like the templates for various special tests and exams in PT. They make documenting test data during evaluations, progress notes and discharges much easier.

Cons

I wish WebPT had a smart phrase or list feature like Epics, which auto-populates phrases or lists by typing in a shortcut to make documenting more efficient.

Stay away from this EMR

Pros

I feel like the system is not very efficient or provider centered.

Cons

Both customer service and the EMR seem to get progressively worse with each upgrade.

Warning about WebPT!

Pros

The scheduling feature and the automatic reminder texts/emails are the features which I like the most

Cons

The connection between their partner software (Theraplatform) frequently excludes superbills. Unless I compare them daily I won't submit all my claims, resulting in lost revenue. Switching clearinghouse companies is a hassle as they prematurely disconnect the original clearinghouse and assign tasks piece by piece before starting a new connection. This leads to significant delays in revenue and their response time is very very slow.