Last Updated Oct 24, 2025
Key Takeaways
Generated from the text of customer reviews
Klara Health is a cloud-based platform used by physicians, nurses, and front-desk teams in outpatient and specialty practices. Users appreciate its secure messaging and telehealth tools. However, some have reported limitations with EMR integrations and reporting features. Recent updates have improved automated workflows and digital intake form functionality.
Our Verdict
Klara Health works best for mid-to-large outpatient or multi-specialty practices needing coordinated patient communication and telehealth management. Pricing follows the custom model, allowing alignment with practice needs. This provides solid value for teams managing varying volumes of patients. Klara Health is recommended for organizations prioritizing efficiency and coordinated patient engagement.
Overall Rating
Based on 3 users reviews
4
Rating Distribution
Positive
67%
Neutral
33%
Negative
0%
Starting Price
Custom
What Is Klara Health?
Klara Health is a cloud-based patient engagement software that streamlines communication in the healthcare industry by connecting patients, healthcare providers, and medical teams in one easy-to-use interface. It offers various healthcare management features, including secure messaging, appointment scheduling, and document sharing.
Additionally, it is a HIPAA-compliant platform, offering a secure messaging portal to healthcare providers and patients. Klara Health also helps you manage patient information, connect with external providers, and offer post-visit follow-up.
What Is Klara Health Best For?
Klara Assistant, a distinct component of the platform, uses artificial intelligence to automate routine patient communication tasks. This technology enhances medical teams' efficiency by taking over repetitive tasks like responding to common inquiries, scheduling appointments, and sending reminders. It also allows you to automate routine patient outreach and intake processes and provides automatic responses to patients.
How Much Does Klara Cost?
Klara Health's cost depends on practice size, specialty, and selected features or add-ons. The pricing is fully customized to ensure that each practice only pays for the tools and functionality it needs.
Klara Health Integrations
Klara Health seamlessly integrates with several third-party applications, enabling more detailed clinical administration. Some of these integrations include:
- eClinicalWorks
- AdvancedMD EHR
- Greenway Health
- ModMed EMR
- Nextech EMR
- athenaOne
How Does Klara Health Work?
Here's how you can get started with the software after its successful installation:
- Log in to the software by using the given credentials
- Access Klara messaging to send and receive messages with your patients
- Send appointment reminders, discuss treatment plans, or answer questions
- Conduct virtual consultations and share your screen to highlight test results, exchange messages, and files
- Automate workflows and document responses to common patient inquiries
- Gather feedback from your patients to identify loopholes
Who Is Klara Health For?
Klara is a healthcare software that lets you communicate directly with patients and other healthcare providers. The software is useful for:
- Physicians
- Independent practitioners
- Nursing staff
- Clinical administrators
Klara Health Use Cases
Based on an in-depth analysis of user reviews and Klara Health’s capabilities, the following scenarios illustrate where the software delivers the most value for healthcare organizations:
High-Volume Practices Can Reduce Front-Desk Workload
Medical practices with heavy patient volume utilize Klara Health to transition from traditional phone calls to secure text-based communication. This allows staff to handle scheduling, appointment reminders, and patient inquiries all within a single interface, significantly lowering patient hold times, easing the workload on front-desk personnel, and boosting the practice's overall capacity to respond quickly.
Multi-Site Healthcare Organizations Ensuring Consistent Communication
Healthcare systems that operate across several physical locations depend on Klara Health to standardize the way they interact with patients. By using a single, shared platform where teams can assign, monitor, and reply to messages, these groups guarantee uniform patient follow-up, seamless coordination of care, and greater administrative oversight across their entire network of offices.
Specialty Providers Enhancing Pre- And Post-Treatment Patient Engagement
Specialized medical fields, like aesthetic and dermatology clinics, use Klara Health to distribute necessary information, such as pre-visit instructions, share clinical photos, and provide treatment progress updates. The platform assists staff in preparing patients thoroughly before their appointments and maintaining a connection after they leave, which ultimately supports better clinical results and higher patient satisfaction.
Clinics Implementing Digital Self-Service To Improve Patient Convenience
Medical offices implement Klara Health to provide patients with a simple, mobile-friendly avenue for appointment confirmation, direct messaging with staff, and receiving updates. This digital accessibility minimizes no-shows, greatly increases patient convenience, and ensures continuous, secure communication between scheduled visits.
Facilitating Internal Coordination And Increasing Staff Productivity Across Departments
Klara Health enables healthcare teams to work together more efficiently by centralizing all patient messages, internal task assignments, and staff-to-staff communication. Employees can easily review complete message histories, re-delegate ongoing conversations, and formulate rapid responses, which improves organizational flow and closes communication gaps between different practice departments.
Klara Health User Sentiments
| Most Positive Sentiments | Least Positive Sentiments |
| Ease of Communication via Messaging | System Performance & Usability |
|
|
| Users frequently highlight how Klara allows staff and patients to communicate via secure messaging instead of phone calls, reducing delays, and improving accessibility. One reviewer commended, “It's very easy to use, and I love the quick communication with patients!” | Users report challenges sharing data, images, and messages between Klara and their EMR systems, sometimes requiring manual workarounds. A user reported, “We are not able to share images between Klara and our EMR system.” |
| Reduced Administrative Burden | Customer Support/Responsiveness |
|
45% were Neutral |
| Many reviewers note that automated reminders, forms, and messaging reduce front-desk workload, freeing staff for other clinical tasks. Users praise, “Transcribed voicemails, reduced call volume, the ability to text clients and send forms.” | Some users mention slow or inconsistent support, limited onboarding, and a lack of a dedicated account manager. Reported by a reviewer, “Working with customer service can be challenging at times because we don't have one assigned person to our clinic.” |
| Ease of Use/Interface | Value for Money |
|
|
| Reviewers consistently praise Klara’s intuitive design, quick staff adoption, and familiar text-based interface. One reviewer stated, “What I like best about Klara is its simple, user-friendly messaging system that feels just like texting.” | Some reviewers feel the pricing is high relative to the feature set or limited integrations, particularly for smaller practices. A user expressed, “The product is expensive for what you get and doesn't integrate well with an external EHR.” |
Is Klara Health Right For You?
Klara Health is renowned for its ability to automate patient texting, centralize communication channels, and its workflow automations. As a result, it leads to more efficient practice and improved patient experience. The vendor has earned the Bronze Stevie Award in the Health and Pharmaceuticals category in 2023.
The software is HIPAA-compliant and guarantees data privacy and security. Klara aims to help practices grow and thrive in a fast-paced healthcare environment where remote care has become crucial.
Still not sure if it's the right choice for you? Contact us at (661)-384-7070 and let our experienced team assist you in making an informed decision.
