Klara Reviews

“AI capabilities that keep improving”

Pros

AI features keep getting better and the direct integration with our EMR makes a noticeable difference. We can get back to patients quickly and when appointments are canceled, they're removed from the providers' schedules immediately.

Cons

Like any software it has its glitches. Rarely but self-scheduling lets patients create duplicate charts but that issue does seem to be getting better over time.

“Fast patient outreach”

Pros

Reaching patients through this has been quick and simple. It has really reduced the number of calls our nurses need to make.

Cons

It does have bugs from time to time and occasionally the system goes down for an entire day without any warning. It always ends up coming back online though.

“Good but has problems”

Pros

We really like Klara's patient reminder system because it has enabled our team to fully customize the types of messages we send out to patients, such as new patient intake forms, pre-appointment prep instructions, reminders about upcoming appointments and it even supports patients sending back follow-up feedback via a survey about their most recent visits.

Cons

There are persistent glitches that take forever to sort out. Most recently it's been their self-scheduling platform. we were scheduled to go live at the end of April and they still can't identify the problem and their communication has been quite sparse. If we don't proactively reach out, we receive no updates.

“simple, clear communication across every platform”

Pros

Communicating was simple and clear across every platform.

Cons

We did see a few sign-in glitches, though they were simple to resolve.

“Simple to use”

Pros

It is really easy to use and I like that I can view all conversations with my patients.

Cons

Sometimes messages get sent to all employees by accident.

“love messaging from the chart”

Pros

We can send messages right from the patient's chart, which I really appreciate.

Cons

There really isn't much I dislike about it, it would be helpful to have a dropdown to mark when a patient's insurance is out of network.

“Does everything we need”

Pros

Everything! Patients can leave voicemail or texts easily. The dictation of the voicemails is pretty spot on, or at least I can make out what the message is. I really like that it is HIPAA compliant so we can do our Telehealth video calls and send and receive documents from patients.

Cons

No complaints about KLARA. Honestly, I think every medical practice should adopt this platform without hesitation.

“Saves a lot of time”

Pros

Its very effective way to communicate with patients and avoids phone calls, which saves me a lot of time.

Cons

Sometimes finding patients can be difficult but it works well if I search using the patient's medical record number.

“great for patient convenience”

Pros

They let patients reach out when it's most convenient for them, which I really appreciate.

Cons

Passing information accurately can be a challenge.

“Excellent for managing conversations”

Pros

Shows whether and when patients have opened the messages we send out which makes one-on-one conversations much easier to manage.

Cons

The system has a big problem with creating duplicate patient records and there's no way to merge conversations. It ends up creating a huge mess that's hard to clean up.

“dramatically cut our call volume and patients love it”

Pros

We've seen our outgoing call volume drop dramatically. It's quick and simple to use. Patients who've started using it appreciate being able to message fast instead of waiting on hold.

Cons

The reporting tools aren't as comprehensive as I'd prefer, though I understand improvements are in progress.

“Works perfectly for me”

Pros

I've found that this platform makes it incredibly easy to communicate with both my patients and other clients.

Cons

So far, I haven't run into any issues with the app.

“Perfect tool!”

Pros

I really like this app because it's so user-friendly and simple. I've seen that a lot of other patients approve of it too and I personally adore the templates they have.

Cons

I love it!

“patients love the direct messaging”

Pros

Messages from patients land directly in our inbox, so it's simpler for them to get in touch with us about questions or worries, or when they need to ask for prescription refills.

Cons

Patients often opt out because reminders are too frequent. There should be an easier way for them to select notification preferences so they aren't bothered.

“Solves our call volume problem”

Pros

It solved our office's call volume issue entirely. Most patients appreciate an easy, simple way to leave messages. It also captures voicemail messages, so messages from people who aren't online still appear.

Cons

They recently altered how documents are displayed online. In my experience, that makes it tricky for some users to open attachments on mobile devices.

“Simple and convenient to use”

Pros

We found it simple to use and really convenient to use.

Cons

It's had to switch windows to use it with our programs.

“Exceeded all my expectations!”

Pros

Its super fast and simple to log into. This app is awesome! It really makes it easy to connect with my healthcare providers.

Cons

I can't view when my next appointment is scheduled in the app.

“What a Great Experience!”

Pros

It's easy to pull up patient info and send messages to a parent.

Cons

Honestly, no complaints at all about Klara here.

“Patients and staff find it simple”

Pros

Patients and staff find it simple to use. Phone call time has dropped thanks to the handy chat.

Cons

There are a few limitations, for example reminders can't display the day of the week. Also unlike our previous software, it's not possible to block certain patients from the online scheduler.

“Saves time on messages”

Pros

Seeing messages immediately without having to listen to them lets me handle the messages quickly and move on. I also like that I can copy and paste each message and put it directly into their charts for records.

Cons

There really isn't anything I don't like about it.