Klara Reviews

Pros

We really like Klara's patient reminder system because it has enabled our team to fully customize the types of messages we send out to patients, such as new patient intake forms, pre-appointment prep instructions, reminders about upcoming appointments and it even supports patients sending back follow-up feedback via a survey about their most recent visits.

Cons

There are persistent glitches that take forever to sort out. Most recently it's been their self-scheduling platform. we were scheduled to go live at the end of April and they still can't identify the problem and their communication has been quite sparse. If we don't proactively reach out, we receive no updates.

Pros

Communicating was simple and clear across every platform.

Cons

We did see a few sign-in glitches, though they were simple to resolve.

Pros

It is really easy to use and I like that I can view all conversations with my patients.

Cons

Sometimes messages get sent to all employees by accident.

Pros

We can send messages right from the patient's chart, which I really appreciate.

Cons

There really isn't much I dislike about it, it would be helpful to have a dropdown to mark when a patient's insurance is out of network.

Pros

Everything! Patients can leave voicemail or texts easily. The dictation of the voicemails is pretty spot on, or at least I can make out what the message is. I really like that it is HIPAA compliant so we can do our Telehealth video calls and send and receive documents from patients.

Cons

No complaints about KLARA. Honestly, I think every medical practice should adopt this platform without hesitation.

Pros

Its very effective way to communicate with patients and avoids phone calls, which saves me a lot of time.

Cons

Sometimes finding patients can be difficult but it works well if I search using the patient's medical record number.

Pros

They let patients reach out when it's most convenient for them, which I really appreciate.

Cons

Passing information accurately can be a challenge.

Pros

Shows whether and when patients have opened the messages we send out which makes one-on-one conversations much easier to manage.

Cons

The system has a big problem with creating duplicate patient records and there's no way to merge conversations. It ends up creating a huge mess that's hard to clean up.

Pros

We've seen our outgoing call volume drop dramatically. It's quick and simple to use. Patients who've started using it appreciate being able to message fast instead of waiting on hold.

Cons

The reporting tools aren't as comprehensive as I'd prefer, though I understand improvements are in progress.

Pros

I've found that this platform makes it incredibly easy to communicate with both my patients and other clients.

Cons

So far, I haven't run into any issues with the app.

Pros

I really like this app because it's so user-friendly and simple. I've seen that a lot of other patients approve of it too and I personally adore the templates they have.

Cons

I love it!

Pros

Messages from patients land directly in our inbox, so it's simpler for them to get in touch with us about questions or worries, or when they need to ask for prescription refills.

Cons

Patients often opt out because reminders are too frequent. There should be an easier way for them to select notification preferences so they aren't bothered.

Pros

It solved our office's call volume issue entirely. Most patients appreciate an easy, simple way to leave messages. It also captures voicemail messages, so messages from people who aren't online still appear.

Cons

They recently altered how documents are displayed online. In my experience, that makes it tricky for some users to open attachments on mobile devices.

Pros

We found it simple to use and really convenient to use.

Cons

It's had to switch windows to use it with our programs.

Pros

Its super fast and simple to log into. This app is awesome! It really makes it easy to connect with my healthcare providers.

Cons

I can't view when my next appointment is scheduled in the app.

Pros

It's easy to pull up patient info and send messages to a parent.

Cons

Honestly, no complaints at all about Klara here.

Pros

Patients and staff find it simple to use. Phone call time has dropped thanks to the handy chat.

Cons

There are a few limitations, for example reminders can't display the day of the week. Also unlike our previous software, it's not possible to block certain patients from the online scheduler.

Pros

Seeing messages immediately without having to listen to them lets me handle the messages quickly and move on. I also like that I can copy and paste each message and put it directly into their charts for records.

Cons

There really isn't anything I don't like about it.

Pros

How easy Klara makes confirming or cancelling appointments.

Cons

Occasionally patients hit the wrong button and end up cancelling their appointment, then show up without one. Still that seems like user mistake rather than Klara's fault and it's an operator error.

Pros

You can quickly reach patients without bugging them during their day. Plus, you get a read receipt so you know for sure when they've seen your message.

Cons

I am unable to message landlines right now. It'd be great if there was a feature where an AI-driven computer could call landlines and automatically deliver our messages on our behalf.