Klara Reviews

“AI capabilities that keep improving

Pros

AI features keep getting better and the direct integration with our EMR makes a noticeable difference. We can get back to patients quickly and when appointments are canceled, they're removed from the providers' schedules immediately.

Cons

Like any software it has its glitches. Rarely but self-scheduling lets patients create duplicate charts but that issue does seem to be getting better over time.

“Fast patient outreach

Pros

Reaching patients through this has been quick and simple. It has really reduced the number of calls our nurses need to make.

Cons

It does have bugs from time to time and occasionally the system goes down for an entire day without any warning. It always ends up coming back online though.

“Good but has problems

Pros

We really like Klara's patient reminder system because it has enabled our team to fully customize the types of messages we send out to patients, such as new patient intake forms, pre-appointment prep instructions, reminders about upcoming appointments and it even supports patients sending back follow-up feedback via a survey about their most recent visits.

Cons

There are persistent glitches that take forever to sort out. Most recently it's been their self-scheduling platform. we were scheduled to go live at the end of April and they still can't identify the problem and their communication has been quite sparse. If we don't proactively reach out, we receive no updates.

“simple, clear communication across every platform

Pros

Communicating was simple and clear across every platform.

Cons

We did see a few sign-in glitches, though they were simple to resolve.

“Simple to use

Pros

It is really easy to use and I like that I can view all conversations with my patients.

Cons

Sometimes messages get sent to all employees by accident.

“love messaging from the chart

Pros

We can send messages right from the patient's chart, which I really appreciate.

Cons

There really isn't much I dislike about it, it would be helpful to have a dropdown to mark when a patient's insurance is out of network.

“Does everything we need

Pros

Everything! Patients can leave voicemail or texts easily. The dictation of the voicemails is pretty spot on, or at least I can make out what the message is. I really like that it is HIPAA compliant so we can do our Telehealth video calls and send and receive documents from patients.

Cons

No complaints about KLARA. Honestly, I think every medical practice should adopt this platform without hesitation.

“Saves a lot of time

Pros

Its very effective way to communicate with patients and avoids phone calls, which saves me a lot of time.

Cons

Sometimes finding patients can be difficult but it works well if I search using the patient's medical record number.

“great for patient convenience

Pros

They let patients reach out when it's most convenient for them, which I really appreciate.

Cons

Passing information accurately can be a challenge.

“Excellent for managing conversations

Pros

Shows whether and when patients have opened the messages we send out which makes one-on-one conversations much easier to manage.

Cons

The system has a big problem with creating duplicate patient records and there's no way to merge conversations. It ends up creating a huge mess that's hard to clean up.

“dramatically cut our call volume and patients love it

Pros

We've seen our outgoing call volume drop dramatically. It's quick and simple to use. Patients who've started using it appreciate being able to message fast instead of waiting on hold.

Cons

The reporting tools aren't as comprehensive as I'd prefer, though I understand improvements are in progress.

“Works perfectly for me

Pros

I've found that this platform makes it incredibly easy to communicate with both my patients and other clients.

Cons

So far, I haven't run into any issues with the app.

“Perfect tool!

Pros

I really like this app because it's so user-friendly and simple. I've seen that a lot of other patients approve of it too and I personally adore the templates they have.

Cons

I love it!

“patients love the direct messaging

Pros

Messages from patients land directly in our inbox, so it's simpler for them to get in touch with us about questions or worries, or when they need to ask for prescription refills.

Cons

Patients often opt out because reminders are too frequent. There should be an easier way for them to select notification preferences so they aren't bothered.

“Solves our call volume problem

Pros

It solved our office's call volume issue entirely. Most patients appreciate an easy, simple way to leave messages. It also captures voicemail messages, so messages from people who aren't online still appear.

Cons

They recently altered how documents are displayed online. In my experience, that makes it tricky for some users to open attachments on mobile devices.

“Simple and convenient to use

Pros

We found it simple to use and really convenient to use.

Cons

It's had to switch windows to use it with our programs.

“Exceeded all my expectations!

Pros

Its super fast and simple to log into. This app is awesome! It really makes it easy to connect with my healthcare providers.

Cons

I can't view when my next appointment is scheduled in the app.

“What a Great Experience!

Pros

It's easy to pull up patient info and send messages to a parent.

Cons

Honestly, no complaints at all about Klara here.

“Patients and staff find it simple

Pros

Patients and staff find it simple to use. Phone call time has dropped thanks to the handy chat.

Cons

There are a few limitations, for example reminders can't display the day of the week. Also unlike our previous software, it's not possible to block certain patients from the online scheduler.

“Saves time on messages

Pros

Seeing messages immediately without having to listen to them lets me handle the messages quickly and move on. I also like that I can copy and paste each message and put it directly into their charts for records.

Cons

There really isn't anything I don't like about it.

“Makes appointment confirmations easy

Pros

How easy Klara makes confirming or cancelling appointments.

Cons

Occasionally patients hit the wrong button and end up cancelling their appointment, then show up without one. Still that seems like user mistake rather than Klara's fault and it's an operator error.

“great for reaching mobile patients

Pros

You can quickly reach patients without bugging them during their day. Plus, you get a read receipt so you know for sure when they've seen your message.

Cons

I am unable to message landlines right now. It'd be great if there was a feature where an AI-driven computer could call landlines and automatically deliver our messages on our behalf.

“Excellent read receipts

Pros

It shows you right away when your message has been seen, so you're never left wondering.

Cons

No complaints yet. Using it has been excellent experience.

“Fast and handy tool

Pros

This tool is fast and handy for our patients, plus video capabilities are amazing.

Cons

sometimes it crashes and it just needs time to recover.

“prompt and helpful communication

Pros

I appreciate that they're so prompt with their communication. I never have to wait long to get a timely response, which is really important to me as a patient.

Cons

too many messages; sometimes patients become annoyed by constant notifications.

“Great for sharing forms and photos

Pros

I love being able to text or call and to send/receive forms and photos easily.

Cons

Merging charts can be tricky, especially when you're new to klara. Linking patients can be unreliable and they sometimes don't show up in searches. That might be an issue internal to the office though.

“Handy but often sluggish

Pros

The software was really handy, although it tended to be sluggish.

Cons

It was usually sluggish, so moving information back and forth with patients became a constant inconvenience and slowed daily work down.

“helpful for reminders

Pros

Navigating the system is smooth and interactive. It's been very helpful in letting our patients know important reminders and other details.

Cons

No real complaints so far. I'm sure there are a few more things I need to learn about the system.

“Easy to use

Pros

It is easy for patients to access and super simple to operate !

Cons

The transcripts are often really inaccurate!

“Secure and easy patient chats

Pros

I can communicate with patients easily while keeping chats secure and private.

Cons

Sometimes Klara conversations get assigned to me too late.

“Perfect for busy people

Pros

As someone who's always running around, this is perfect. It's a really handy way to reach busy people like me right when we're on the move.

Cons

There are a lot of older people who say they don't enjoy texting.

“love seeing my next appointment easily

Pros

I really like that it lets me see my next scheduled appointment right away. I don't have to go searching for it or call the office to confirm.

Cons

Overall I am pleased with it as a patient, having to enter my DOB every time I log in is a bit annoying, though it's not unbearable.

“best for remote calls

Pros

Working remotely allows me to call patients without giving out my personal phone number.

Cons

I haven't come across anything I dislike about it so far.

“Limited and hard to customize

Pros

I really appreciate being able to message patients directly.

Cons

I really wish we could email patients directly from the platform. And while we're on messaging, the character limit feels way too short it would be great if we could write a bit more. It's also a hassle that we can't handle simple customizations ourselves. Having to contact Klara for every little tweak really slows us down. And the forms! Once you import one, it's nearly impossible to make adjustments. It just locks everything down, which is a real pain

“Simple for everyone to use

Pros

HOW SIMPLE IT IS FOR PATIENTS AND STAFF TO USE!

Cons

SOMETIMES It WILL MESSAGE PEOPLE TOO MANY TIMES, AND IT'S DIFFICULT TO SEE WHETHER THE PT IS ACTUALLY USING IT.

“My go to tool!

Pros

This is my go-to for communication. It's super quick and so effective at getting the point across without any confusion.

Cons

No complaints at all! We're big fans of it.

“easy to share details

Pros

Its very simple to share details with people who signed up.

Cons

The hardest part for me is just getting patients to open and read our texts.

“Helpful message history

Pros

Having all my messages grouped into one provider box is so helpful. It makes it easy to find our past conversations without any hassle.

Cons

I have to log in to see messages, appointment reminders go to the last provider who contacted the patient.

“user friendly solution

Pros

The site is very easy to use, with a tidy, simple layout that lets navigation feel smooth.

Cons

It looks nice but browsing can be a little clunky sometimes. Some pages aren't as obvious, so locating specific info can be slow.

“Saves my voice

Pros

This has totally saved my voice. After a day of back-to-back phone calls, I used to be completely hoarse. Now, I can actually talk after work!

Cons

Patients are signing up again without checking past visits or records, so we receive duplicate or even triplicate accounts which leads to unnecessary headaches.

“Easy messaging, hard templates

Pros

Sending and receiving messages is so incredibly easy. It feels just like texting, which makes communicating so easy.

Cons

Creating templates is pretty difficult. It eats a lot of time and exporting them to PDF when formulas are involved needs even longer.

“My new favorite tool

Pros

Communicating with patients is extremely quick and simple.

Cons

No issues yet, I don't have any complaints about it.

“Quick connects and smooth video

Pros

I love how quickly we can connect with patients. How smoothly the platform handles video visits online.

Cons

The cost of it seems rather high when compared to other services and frustratingly we are unable to exchange images between Klara and our EMR system.

“Great chat, needs EMR link

Pros

We really like the built-in chat feature and that it clearly shows when patients open providers messages. The interface felt really easy to use.

Cons

We'd really like to see tighter collaboration with our EMR so all messages and notes would flow directly into patient charts instead of us having to copy and paste. It's also annoying that we have to log in frequently and separately instead of staying signed in with the EMR.

“easy to use and add patients

Pros

Adding patients is smooth and patients can log in with or without being Klara clients. It's really easy to use.

Cons

I wish you could upload more than two documents and the template creation could be easier to manage.

“Great texting with one issue

Pros

We can text our patients which is great. It's also handy that messages can be assigned directly to a provider and sent to them internally.

Cons

Dealing with customer service can be tricky sometimes since there isn't a single person assigned to our clinic.

“Easy messaging saves time

Pros

Messaging is very easy and accessible. Because patients get a text alert, it's much more likely we can reach them fast while cutting down on time spent calling. There's a great option to build templates to save even more time, plus bulk messaging and voicemail transcription are available! All of these functions are really helpful!

Cons

It would be great if it synced with our EMR so conversations from Klara texts showed up in the patient's chart. It's a minor wish, though. Other than that, no major complaints aside from occasional technical glitches that keep some patients from accessing messages.

“Good for cutting calls

Pros

It allows communication with patients without having to make extra phone calls.

Cons

When a patient replies, their message doesn't come back to me as a direct reply and it ends up in a general inbox with other messages.

“real-time messaging is a game-changer

Pros

We can reach our patients immediately through live, real-time messaging.

Cons

We've been using this platform for over a year now and would truly dislike being forced to go back to the old way of communicating with our patients.

“Simple texting when it works

Pros

Using it is really simple. It's way simpler to shoot a text and get a quick answer than to place a call.

Cons

Because it's web-based it can glitch now and then and it's hard to tell if your message actually went through.