Juan Alberto G.
Financial Services, 51-100 employees
More than a year
“Remote work boost”
Pros
Getting this up and running was fairly easy and it has made remote work much better for our team. Managing the platform also feels simpler because of the level of automation it offers.
Cons
Onboarding through their channels is quite expensive and the integrations demand specialized knowledge to handle properly.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Daniel C.
Telecommunications, 101-500 employees
More than a year
“powerful contact center tools”
Pros
There are a lot of contact center functions packed into the software and the interface is user friendly so it's pretty easy to work with day to day.
Cons
One downside is that support can be slow to respond when there are open tickets.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8