Last Updated
Key Takeaways
Generated from the text of customer reviews
Smokeball is a practice management tool that is used by attorneys, paralegals, and staff, it streamlines daily workflows with intuitive features. While users praise its ease of use, some report slow loading times. Recently, Smokeball introduced Archie Apps that reduce human errors and speed up the delivery process.
Our Verdict
Smokeball is a solid option for small to mid-sized law firms seeking streamlined workflows and improved operational efficiency. Pricing is reasonable for firms' gaining efficiency across multiple staff members. Overall, it is recommended for practices aiming to modernize operations while maintaining secure, scalable workflows.
Overall Rating
Based on 350 users reviews
4.7
Rating Distribution
Positive
97%
Neutral
2%
Negative
1%
Starting Price
Custom Pricing
Smokeball Specifications
- Case Management
- Document Management
- Client Management (CRM)
- Billing & Invoicing
What Is Smokeball?
Smokeball is a cloud-based legal practice management software tailored for law firms. It helps firms streamline operations by addressing common problems like time-consuming administrative tasks and inefficient workflows. Smokeball reduces manual effort by offering comprehensive management solutions and enhances firm-wide organization. The software is designed to improve both productivity and client service.
What Is Smokeball Best For?
Smokeball is best known for its AI-powered legal assistant, ‘Archie’. It transforms how law firms handle document creation and legal research. The platform's AI capabilities draft complex legal documents, analyze case law, and provide instant answers to legal questions. This maintains accuracy and citing relevant sources.
The intelligent automation allows attorneys to complete work that traditionally took hours in just minutes. This frees the legal professionals to focus on higher-value client interactions and strategic work.
How Much Does Smokeball Cost?
The software offers four pricing plans, depending on the firm’s size and needs. The plans include:
- Bill: Custom Pricing
- Boost: Custom Pricing
- Grow: Custom Pricing
- Prosper+: Custom Pricing
Disclaimer: The pricing is subject to change.
Smokeball Integrations
Smokeball seamlessly integrates with various third-party applications, including:
- Birdeye
- Zoom
- QuickBooks
- Microsoft Outlook
- Microsoft Word
- LawPay
How Does Smokeball Work?
Log in to the practice management software using your credentials and follow the steps below to get started:
- Access case files, client details, and important documents from the dashboard
- Use pre-built templates to generate pleadings, letters, and other legal documents
- Track tasks, deadlines, and case progress to stay on top of matters
- Leverage Smokeball AI to summarize cases, draft emails, and assist with routine tasks
- Manage billing and invoicing directly within the platform for faster collections
- Collaborate with your team remotely and access matters from anywhere
Who Is Smokeball For?
Smokeball is designed mainly for various businesses across the legal industry. This includes:
- Family law
- Personal injury
- Real estate
- Criminal law
- Civil litigation
- General practice
- Business law
Smokeball Use Cases
Based on our analysis of user reviews and Smokeball’s current capabilities, we have identified key scenarios where this software is a good fit for law firms:
1. Small To Mid-Sized Law Firms Managing Daily Workflows
Smokeball is well-suited for small and mid-sized firms looking to streamline their everyday operations. It helps teams manage multiple matters without the overhead of complex systems, allowing staff at all tech comfort levels to stay productive. Users note that even less tech-savvy employees can quickly adapt and rely on the platform daily.
2. Practices Focused On Remote Or Hybrid Work
For firms with distributed teams or flexible work setups, Smokeball provides a consolidated environment to access case information and client correspondence from anywhere. Staff can stay coordinated without relying on multiple disconnected tools, supporting continuity of work even outside the office.
3. Firms Seeking Simplified Client Communication
Smokeball supports practices that prioritize keeping clients informed and engaged. Firms can track correspondence, generate summaries, and ensure timely updates, which helps reduce missed deadlines and follow-up delays. This is particularly useful for firms managing multiple clients simultaneously.
4. New Firms Implementing Technology For The First Time
Law practices adopting a digital workflow for the first time find Smokeball approachable. Its onboarding is reported as clean and efficient, with responsive support to guide setup and training. This makes it easier for new teams to start managing cases digitally without significant disruption.
Smokeball User Sentiments
Most Positive Sentiments | Least Positive Sentiments |
|---|---|
| Ease Of Use & Workflow | Performance Issues |
|
|
Users appreciate how Smokeball organizes daily work, manages cases efficiently, and is easy for all staff to use, even less tech-savvy employees. A user said, “Even staff who are not tech-savvy can rely on the platform daily for all matters.” | Some users report slow loading, occasional freezes, and lag, which disrupts workflow, especially on older machines. |
| Document Automation & Templates | Billing & Invoicing |
|
|
| Users highlight automated document creation and templating that reduces formatting errors and speeds up generating pleadings and documents. | Some users find billing workflows cumbersome, with a learning curve or occasional errors in processing invoices. A user noted that, “Billing is sometimes confusing and requires multiple steps to complete accurately.” |
| Centralized Case Management | Customer Support Challenges |
|
|
Smokeball consolidates case files, documents, deadlines, and client info in one place, simplifying collaboration and reducing errors. A user said,“ All my matters and documents are in one place, making case management straightforward.” | Some users report slow responses or limited help resolving complex issues. Remote support is available, but not always timely. |
Is Smokeball Right For You?
Smokeball caters primarily to legal professionals seeking to automate daily processes and improve overall efficiency, making it a standout choice for law firms looking to modernize their operations. The software is scalable and secure, offering award-winning onboarding and support.
Is Smokeball right for you? Contact our customer support team at (661) 384-7070, and they will help you make the best decision.
Smokeball Features
LeadPro Client Intake
Smokeball’s LeadPro streamlines client intake by tracking leads and managing their progression to clients. It captures essential information and automates follow-ups, ensuring no potential client slips through the cracks.
Smokeball Payments
Smokeball Payments helps law firms collect fees faster by letting clients pay online with cards or bank payments. It connects directly with billing, so invoices update automatically. It also stores payment details securely and reduces manual work. Firms get paid on time and spend less effort on follow ups.
Email Management
Users can automatically organize and save client emails to the relevant matter. This keeps all communications easily accessible, reduces time spent on manual filing, and ensures seamless, searchable records.
Legal Calendaring
This tool enables firms to manage court dates, deadlines, and appointments in one place. It syncs across team members to prevent missed deadlines, improves team coordination, and ensures that all legal obligations are easily tracked and fulfilled.
Electronic Signatures
Smokeball enables clients and colleagues to sign documents securely online. This speeds up document finalization, reduces the need for physical paperwork, and ensures compliance with legal requirements, offering convenience and efficiency for all parties involved.
Pros And Cons of Smokeball
Pros
Intuitive interface that easily manages files, documents, and calendars
Offers a template library and automation tools to generate documents
Quick e-filing of pleadings via built-in InfoTrack integration
Easy to store files and search them through search engine
Cons
Initial setup can take time
Reporting feature could be made simpler, according to software users
Trust accounting not offered
Smokeball Reviews
Total 350 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars77%
4
Stars20%
3
Stars1%
2
Stars1%
1
Stars1%
Share your experience
Bryanna
Chemicals, 11-50 employees
Less than a year
“Incredibly dedicated customer service team
Pros
Our favorite thing about Smokeball is the incredible dedication of their customer service team. They are very knowledgeable and always have our best interests at heart.
Cons
I honestly cannot think of a single thing we dislike about it. They are brilliant at helping your company's own strengths stand out.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Matthew
Legal Services, 1-10 employees
Less than 6 months
“Very user friendly for new users
Pros
The platform is very user friendly. Like I just started using it and already feel like I have a good handle on how everything works.
Cons
At times the service can be a bit slow at times which I do not like. Other than that, I am a big fan of the program.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Madalynn
Law Practice, 11-50 employees
Less than 6 months
“provides helpful task list feature
Pros
Smokeball task lists are my favorite feature! Creating tasks and prioritizing them is so simple too. Plus being able to adjust how I view my tasks has been extremely helpful.
Cons
Our team has noticed a lot of problems with the memos. When we are typing them, there is a significant lag. I mean it is just a glitch, not a permanent problem but we have reported it several times to get it fixed.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Smokeball offer an API?
Yes, Smokeball offers an API.
What language does Smokeball support?
Smokeball supports the English language only.
What other apps does Smokeball integrate with?
Smokeball integrates with multiple third-party applications such as, Zoom, QuickBooks, Birdeye, Microsoft Outlook, Microsoft Word and LawPay.
Does Smokeball support mobile devices?
Smokeball supports Android and iOS devices.
What type of pricing plans does Smokeball offer?
The vendor offers four pricing plans, which include Bill, Boost, Grow and Prosper+. Get in touch for a customized Smokeball pricing plan.
Who are the typical users of Smokeball?
The typical users of Smokeball include various businesses in the legal industry, such as family law, personal injury, real estate, criminal law, civil litigation, business law, and general practice. Its wide applicability across practice areas and strong user satisfaction make Smokeball a top entry in our Best Legal Practice Management Software guide.
What level of support does Smokeball offer?
Smokeball legal software offers email, chat, phone support, knowledge base and FAQs.