kareo

Kareo EMR

117 Reviews

Kareo offers solutions for electronic health records, billing, and patient engagement. It aims to streamline operations seamlessly, empowering healthcare providers and enhancing overall practice efficiency. Kareo aims to simplify practice management. Watch a demo to further explore its features.

Kareo EMR Specifications

Appointment Management/Scheduling

e-Prescriptions

Lab Integrations

Patient Portal

View All Specifications

What is Kareo?

Overview

Kareo is a cloud-based electronic medical record (EMR) software for small medical practices. It offers various features including practice management, patient record management, appointment scheduling, billing patients and payers, and other administrative tasks.

The platform is designed to help healthcare providers at small medical practices streamline their operations and improve the quality of care they provide to patients.

Furthermore, Kareo and PatientPop software, merged to form Tebra. It aims to update each aspect of the patient journey and facilitate the interconnected practice of the future.

What is Kareo EMR Best For?

Kareo EMR is well-known for being an easy-to-use software, specifically designed for smaller medical organizations and teams. It was rated best EMR/PM for practices with 1-10 providers.

Because it is cloud-based, there’s no software to download and no hardware to install. Users can simply sign up, log in, provide basic information, and start using the software.

Kareo is also configurable to your practice and connects seamlessly with billing. You’ll be able to access and update patient records electronically, including demographics, medical history, diagnoses, treatments, and medications. This helps practices save time and reduce the risk of errors by eliminating the need to manually manage paper records.

Another unique feature of Kareo is its Integrated Prescription Discounts system which allows you to search and compare prices at the point of prescribing. This can increase the likelihood of patients filling their prescriptions due to a lower cost.

Kareo Cost

Kareo EMR offers users three Pricing tiers, Kareo Clinical (EHR), Kareo Billing, and Kareo Pro + Plus. Both the Clinical and Billing plans have a starting price of $125/month respectively, with Pro + Plus costing users $199/month. However, the exact Kareo EMR cost will depend on the number of users, the number of patients the practice sees, and the specific features and modules that the practice needs. The software does not currently offer a free trial.

Contact us for a personalized Kareo pricing quote tailored to your specific requirements.

How Does Kareo Software Work?

To use Kareo software, healthcare providers must first sign up for an account and set up their practice profiles. Once they have an account, they can log in to the Kareo platform from any device with an internet connection.

Once logged in, a provider can use the various features of Kareo software to manage their practice, including creating and accessing patient records, scheduling appointments, and Kareo medical billing.

Kareo software includes a range of clinical documentation templates and tools, as well as analytics and reporting capabilities, to help providers track their practice performance and improve patient care.

For a more in-depth look at the software’s features, schedule a limited-time free Kareo EHR demo.

Who is Kareo For?

Whether you're a doctor in a small practice or a key practitioner in a medium-sized multi-specialty clinic, Kareo can help you out. To cater to user needs, the platform also has a mobile app compatible with iPad, iPhone, and Apple Watch devices, allowing practitioners to run a full-featured EHR on the go.

From mental health to podiatry, Kareo makes it easy to give your patients better care and grow your practice. Please see this website for a complete list of specialties it serves.

How is Kareo EHR Different From Other Software?

Here are some things that Kareo does better than others:

  • Ease of Use: Kareo EHR is designed to be easy to use and navigate, with a user-friendly interface that aims to minimize the learning curve for new users. This can be particularly useful for small practices with limited IT resources or for solo practitioners who need to manage the software on their own.
  • Customer Success Coach: It can be frustrating to set up and configure a new piece of software for everyone in the organization, which is why Kareo EHR assigns a Dedicated Success Coach for smooth onboarding. This feature is rarely seen in other software providers and has been praised in other Kareo reviews too.
  • Specialty Focus: The medical software supports a wide range of specialties, and includes features and functionality that are tailored to the needs of these types of practices.

Is Kareo EMR Right for You?

Overall, Kareo EMR is designed to be easy to use and intuitive, with a user-friendly interface and comprehensive documentation and support resources available to help healthcare providers get the most out of the software.

Many users agree that the platform’s ease of use and simple navigation make every feature straightforward to understand. In addition, people have also noted Kareo EMR’s ability to integrate with multiple EMR products as beneficial to their medical practice.

However, since it is a subscription-based software, some users may find the Kareo price to be prohibitive for small practices or solo providers. Other users also ran into issues with the platform’s mobile app, noting that the program sometimes closes without a stable internet connection.

Learn how the platform can be a boon for your organization by reading Kareo EMR reviews or contacting us at (661) 384-7070.

Kareo EMR Features

On Kareo EMR, patients can share their current medical records, view medical billing information, lab results, medical history, charting, and medications. Physicians and doctors can communicate with patients through instant messaging or video chatting.

Kareo allows providers to create, update, and access comprehensive patient records, including medical history, allergies, medications, patient charts, and test results. It also includes tools for scheduling appointments, managing patient flow, and sending appointment reminders.

Kareo includes customizable templates for common medical forms and documents, such as progress notes, physical exams, and referrals. It also allows providers to create custom templates for their specific needs. In addition, the software includes a comprehensive dashboard providing practitioners with analytics and reporting tools to help practices track their performance and identify areas for improvement.

Once a refill has been requested, Kareo EMR automatically delivers information to pharmacies. This allows doctors and other healthcare professionals to save time, check for potential drug-to-drug or drug-to-allergy interactions, and reduce phone calls related to prescriptions.

Kareo EMR includes features for managing patient billing and insurance eligibility claims. It can generate patient statements, track payments, and identify billing errors, as well as use analytical tools to help practices track their financial performance.

Clinicians on Kareo EMR can exchange information with patients or communicate with other health professionals quickly and securely, as well as conveniently message their organization’s billing team to maintain data security.

Pros and Cons of Kareo EMR

Pros

  • Provides a complete operating system for independent healthcare practices
  • Supports various specialties through specialty-specific tools
  • Streamlines billing and collections processes
  • Offers powerful analytics to enable data-driven decision-making
  • Automates day-to-day administrative workflows

Cons

  • Limited customization options for a few advanced modules
  • Initial learning curve for new users
  • Customer support response times may vary according to some Kareo EHR reviews

Kareo EMR Reviews

Overall Rating

3.4

117 Reviews

Rating Distribution

5

star

33

4

star

35

3

star

14

2

star

15

1

star

20

Oct 01, 2023

Do not ise

Michelle

Alternative Medicine

Ease of use

4

Value for money

5

Customer Support

3

Functionality

4

Pros

I strongly advise against signing up there's nothing I recommend.

Cons

I strongly discourage using TebraKareo. They fail to notify you of new appointments unless you're at your computer which is the only way to send intake forms. Despite requesting an app they misunderstood and provided a computer app. Upon wanting to cancel they demanded payment for 14 months of service arguing that I should have clarified computer or phone app. You won't even receive email notifications for new appointment requests unless you're in front of your computer rendering your set automations ineffective.

Oct 01, 2023

Worst Customer Service

Kim

Mental Health Care

Ease of use

7

Value for money

7

Customer Support

6

Functionality

8

Pros

The onboarding process was excellent and the initial customer service responsiveness was notable. The integration with our existing processes went quite smoothly.

Cons

Following onboarding we faced weeks of unresponsive customer service leaving us without answers for an extended period. While it's relatively straightforward to schedule client appointments on the calendar scheduling meetings or timeoff events involves a cumbersome process requiring seven clicks. Notably the only oneclick scheduling option on the calendar is for patient appointments and there's no waiting list to manage canceled appointments.

Oct 01, 2023

Not a good fit for mental health practice

Sheryle

Mental Health Care

Ease of use

5

Value for money

5

Customer Support

4

Functionality

3

Pros

I initially appreciated the seamless process of creating and submitting claims from Kareo Clinical to Kareo Billing where I could review approve and submit claims for payment. This functionality worked well for the first few months but eventually stopped without my knowledge. The program effectively sends reminders to clients about scheduled appointments.

Cons

The program inexplicably ceased sending claims to Kareo Billing for several months without notifying me. Despite multiple futile attempts to seek assistance through Customer Service nearly 600 claims suddenly appeared in Kareo Billing in a single day in May encompassing all claims for services rendered since early February. This resulted in unpaid services provided in January February and March under various insurance plans.

Sep 01, 2023

No customer service

Pamela

Medical Practice

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

Pros

Initially, it was userfriendly for charting and patient data entry.

Cons

After a merger, the quality of service declined significantly. The transition made various tasks, such as dealing with insurance and eprescribing, complicated. Additionally, seeking help incurred substantial fees, with no assistance provided. Cancelling the service proved to be costly due to contract terms.

Sep 01, 2023

No customer service

Pamela

Medical Practice

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

Pros

It was userfriendly for charting and inputting patient information into the computer.

Cons

Following their merger with another company the setup process became convoluted complicating insurance eprescribing and lab setup. They demanded 200 per hour for oneonone assistance which proved unhelpful and led to a substantial waste of time and money.

Aug 01, 2023

Terrible support

Atif

Health, Wellness and Fitness

Ease of use

7

Value for money

8

Customer Support

6

Functionality

7

Pros

The product has some merits, but it comes with various issues. The support system is essentially nonexistent, which is a major problem. Despite continuous attempts to seek help, the support team is unresponsive once the contract is signed.

Cons

The templates are average, and overall customization options are limited.

Aug 01, 2023

Review of Kareo EHR, PM an Billing suites

Euphemia

Medical Practice

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Pros

Kareo has been in use since2013, and it generally offers ease of use and straightforward formats. Staff members found it easy to learn, and it has improved daytoday workflow.

Cons

One limitation is the inability to simultaneously view office notes and encounter forms.

Aug 01, 2023

Terrible support

Atif

Health Wellness and Fitness

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

Pros

While it's a good product there are notable issues primarily the lack of support which is a major concern. Despite sending multiple emails after signing the contract it feels like you're forgotten. This level of service is absolutely unacceptable.

Cons

The templates are average and the overall experience is average as well. Unfortunately customization options are limited.

Aug 01, 2023

Review of Kareo EHR PM an Billing suites

Euphemia

Medical Practice

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Pros

The product's ease of use and straightforward formats greatly benefited my staff making it easy for them to learn Kareo's features. It enhanced daytoday workflow.

Cons

It's impossible to view office notes and encounter forms simultaneously.

Jul 21, 2023

Inefficient Billing System

Vanessa

Medical Practice

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

Pros

Regrettably, I couldnt find any significant positives about this software. The bolt-on desktop interface, while available, adds extra steps for administrative tasks and makes it challenging to streamline operations.

Cons

This softwares billing functionality is far from intuitive, causing confusion and inefficiencies in our medical practice. The desktop application duplicates the workflow, leading to unnecessary complications and redundant efforts.

Frequently Asked Questions

Kareo offers medical providers the option to pay month to month rather than engaging in long term contracts. To learn what option is available to you request pricing on this page.

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