HostPapa Email Reviews

Pros

Compared with many shared hosting providers, it feels like the better option.

Cons

Live chat support team could be better.

Pros

Getting started with it has been very simple and on the few occasions I ran into issues, the support team did an excellent job walking me through everything. They also provide several tutorial videos that make setting up a website much easier to follow.

Cons

Didn't come across anything to dislike. They've done a really good job making the platform very user-friendly.

Pros

Whenever an issue comes up, customer support sticks with it until it's fully resolved, no matter how long that takes. The technicians are friendly and usually get things fixed pretty quickly.

Cons

I don't have any complaints at this point since they've consistently been helpful.

Pros

After not using my reseller account for quite a while, I needed some help getting back into things and the assistant I worked with was incredibly patient the whole time. They walked me through everything and I was able to accomplish what I needed to do.

Cons

Really don't have any complaints. I've found the company to be very satisfying to work with overall.

Pros

So when I moved my website over to WordPress, it unfortunately kept getting hacked over and over. Richard and JD from their tech support team were amazing,they restored access to my site each time and also took the time to guide me through installing plugins that would help protect it from future attacks. Huge thanks to both of them!

Cons

No negatives to mention so I am only filling this in because the field is required.

Pros

There's very little here to appreciate. Once they changed or upgraded the server, the website started going offline 3 to 4 times a day. Their explanation was "excessive CPU" even though this same site had run for 5 years without ever having that issue.

Cons

They convinced me to pay for Managed Hosting at $40 per month and I went ahead with it. Now the site has been down for 24 hours and even after 3 phone calls asking them to restore it, I'm still waiting and the website is still not working.

Pros

He took the time to look into my issue carefully and clearly walked me through what needed to be done.

Cons

Nothing to dislike. The technician was extremely helpful.

Pros

Taking help from the VPS technician, RV, went well beyond what I expected. He really knew his stuff, helped me pinpoint the issue, answered every question I had and even showed me how to make the changes myself if I ever needed to. He took a creative approach to figuring out the disk problem and got it resolved quickly. That's been my usual experience with their support,you get connected with a knowledgeable US-based technician who takes the time to help and stays with the issue until it's fixed.

Cons

Don't have anything negative to say.. I'm still extremely happy with the service. My VPS is basically at 100% uptime month after month, they keep a close eye on the server and send notices when necessary and the tech line is always there when I need it. Very happy overall.

Pros

Whenever I need help, the technical support team is professional, courteous and quick to respond. They also know what they're doing so the support has been consistently competent.

Cons

Every now and then there's a small blooper but nothing major.

Pros

So if I ran into any issues, Eric from the tech support team was incredibly knowledgeable, upbeat and genuinely committed to helping me get everything resolved.

Cons

At times, the issue I'm dealing with feels like something that could have been flagged much earlier. The support itself is excellent but it tends to be more reactive than proactive.

Pros

One thing that really stands out is how courteous and knowledgeable the phone support team is. If the first person can't fix the issue, they're willing to escalate it instead of leaving you stuck. I've dealt with plenty of hosting companies that either refused to help or tried to blame the problem on me but when I brought those same kinds of issues to LP, they actually worked through them and got them resolved.

Cons

Every now and then, I run into a missing program or an outdated upgrade. At one point, they didn't offer a specific Python library I needed which forced me to move that program off LP and onto my own private server. That was definitely frustrating although I also understand they can't realistically provide absolutely everything for everyone.

Pros

The personal customer service really stands out and it makes the whole experience feel much more connected and human.

Cons

Dashboards could use a more modern update and it would be better to have additional security options available.

Pros

Whenever an issue comes up, the troubleshooting always feels very personal and attentive instead of generic.

Cons

Haven't run into any problems with the service.

Pros

They got back to me really quickly and helped me figure out why another domain was blocking my emails.

Cons

Can't point to anything I dislike because nothing has been an issue.

Pros

Twice in under a week, James JD came through for me and honestly he's the best tech support I've ever dealt with. He was incredibly patient, kind, honest and clearly very smart which made the whole experience so much better.

Cons

Only downside was not being able to solve the issue on my own and having to wait until business hours to get help.

Pros

Hosting has been excellent and the customer service team is always very helpful whenever I need assistance.

Cons

No downsides. I've been very happy with the service overall.

Pros

Ran into an issue I couldn't sort out on my own, a solution was provided right away.

Cons

I got nothing to complain about, honestly I'm not sure what else there is to add.

Pros

Even as they has expanded, they've stayed committed to personal support and direct communication whenever I need customer service.

Cons

From time to time, I run into issues with my email servers but they usually get resolved quickly especially when I call for assistance. Submitting a help ticket though, has been a pretty inefficient way to handle the problem.

Pros

So we had an email issue come up and it was resolved quickly with a friendly, positive attitude.

Cons

At this point, there's nothing coming to mind that needs improvement.

Pros

There's really nothing to complain about. They've been a pleasure to work with.

Cons

It's an excellent hosting service and a very good value for the money.