Construction, 1-10 employees
More than a year
“Not easy for novice users”
Pros
Xactimate provides exact estimates based on materials, square footage, etc. The software allows each house to be converted into a project and saved.
Cons
I'm tech-savvy, and it took me a while to learn to use this product efficiently. However, once I mastered it, it became an essential part of my daily business.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
9
Construction, 11-50 employees
More than a year
“Online Issues, desktop won't Install”
Pros
There are no advantages if you're a contractor. Insurance carriers control everything. The pricing is terrible.
Cons
I feel like everything about it has become really frustrating. It's not as easy to use anymore, especially for adjusters who tend to write poor estimates.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Financial Services, 500+ employees
More than a year
“Over 20 years, Improved but still glitchy”
Pros
Xactimate is very user-friendly & I like how customizable it is. However, I think there's still room for improvement when it comes to flexibility.
Cons
I get notices saying the calculations are incorrect, but the program itself is the one providing those calculations.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Construction, 1-10 employees
More than a year
“Levels the field with adjusters”
Pros
The multiple line items are great. They could expand slightly in some areas, but overall, it's pretty comprehensive.
Cons
A major drawback is the so-called market rate. They rely on contractor bids in an area. Some contractors have no idea how to bid a job, so they end up driving the rates down.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
10
Construction, 51-100 employees
Less than 6 months
“Easy for beginners”
Pros
It is really easy to learn and it has a lot of features that make it simple to create clear and accurate estimates.
Cons
Drawing different types of roofs can be challenging to get right, but with proper training, the tool is amazing.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
