Total 25 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

40%

4

Stars

32%

3

Stars

12%

2

Stars

4%

1

Stars

12%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

S
Sara

Construction, 1-10 employees

More than a year

4.0

Not easy for novice users

Pros

Xactimate provides exact estimates based on materials, square footage, etc. The software allows each house to be converted into a project and saved.

Cons

I'm tech-savvy, and it took me a while to learn to use this product efficiently. However, once I mastered it, it became an essential part of my daily business.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

10

Functionality

9

C
Cameron

Construction, 11-50 employees

More than a year

1.0

Online Issues, desktop won't Install

Pros

There are no advantages if you're a contractor. Insurance carriers control everything. The pricing is terrible.

Cons

I feel like everything about it has become really frustrating. It's not as easy to use anymore, especially for adjusters who tend to write poor estimates.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

J
Jim

Financial Services, 500+ employees

More than a year

4.0

Over 20 years, Improved but still glitchy

Pros

Xactimate is very user-friendly & I like how customizable it is. However, I think there's still room for improvement when it comes to flexibility.

Cons

I get notices saying the calculations are incorrect, but the program itself is the one providing those calculations.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

A
Aaron

Construction, 1-10 employees

More than a year

4.0

Levels the field with adjusters

Pros

The multiple line items are great. They could expand slightly in some areas, but overall, it's pretty comprehensive.

Cons

A major drawback is the so-called market rate. They rely on contractor bids in an area. Some contractors have no idea how to bid a job, so they end up driving the rates down.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

10

C
Chad

Construction, 51-100 employees

Less than 6 months

4.0

Easy for beginners

Pros

It is really easy to learn and it has a lot of features that make it simple to create clear and accurate estimates.

Cons

Drawing different types of roofs can be challenging to get right, but with proper training, the tool is amazing.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9