Information Services, 500+ employees
Less than a year
“valuable training and service tracking”
Pros
The training and evaluation tools are very useful because they let me measure the quality of my service and clearly see the results inside Playvox.
Cons
Well I'd love to see the HR side expanded.�It�would be helpful if�it�added features for internal transfer applications and a way to view open positions directly in�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Consumer Services, 500+ employees
Less than 6 months
“Fun interface with room to personalize”
Pros
I find the website very user-friendly and simple to navigate. The interface has a distinct style which I appreciate, though I'd enjoy it even more with a bit more color. I tend to prefer a more playful-looking platform and it would also be nice to have options to customize how my quality grades are displayed as an agent.
Cons
Honestly there isn't anything I dislike about�it. If I could suggest one improvement,�it�would be adding some kind of reward system when an agent earns 100% on a quality grade or even around 90%. Things like trophies could make�it�more fun and encourage a little healthy competition within the team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8