Respond.io Reviews

Pros

The social media integration has been really beneficial for customer support and using AI for business management adds a lot of value as well.

Cons

In some chats it doesn't allow templates to be inserted which then prevents messages from being sent.

Pros

One of the best things about it is how simple the platform feels. The learning curve is very short and it lets you centralize all messages in one place which makes communicating with clients much easier.

Cons

Overall everything works quite well. The only area that could be better is the loading speed in certain sections when handling a high volume of messages although it's not a serious issue.

Pros

Having every conversation from my company's different phone numbers and social media accounts in one place is really valuable. I don't need to keep a bunch of apps open at the same time anymore since everything is centralized in a single platform. That makes work much more practical especially when I need to stay in touch with several clients at once.

Cons

My issue is that numbers sometimes get duplicated because of the +52 and +521 formats which can be confusing when the same client ends up appearing in two separate chats.

Pros

Bringing WhatsApp and Instagram conversations together in one place has been really useful for us. The bot also helps by responding to prospects when I'm busy with work or spending time with clients.

Cons

One limitation is that after a certain period of inactivity, I can't continue the conversation with a prospect. Since some potential clients need more time before making a decision, I really need two-way communication to stay open for longer.

Pros

Client communication has improved a lot for me because the tool helps me write replies clearly and use the right tone. The magic wand feature is especially helpful when I want to improve my response, add more value to what I'm saying and keep the conversation quick and natural while still sounding professional.

Cons

What I still dislike is not being able to delete a message after sending it by mistake. There are times when a message meant for one client accidentally goes to another and I wish I could remove it instead of having to apologize for the error.

Pros

The website documentation is very detailed and I found plenty of useful videos on YouTube that helped me learn the platform. Another thing I like is the number of channels I can connect, including WhatsApp, Telegram, Facebook, Instagram and several others.

Cons

If you work at a more advanced level with APIs or webhooks the one limitation I don't like is that the API doesn't let you download photos. That said, you can still do that from the browser or the app.

Pros

The AI agent responds quickly and does a good job understanding requests which has helped us reduce how much we rely on human agents. Connecting it with other apps has also been easy for our team.

Cons

One thing still missing is IP telephony SIP (Asterisk) integration for calls, instead of supporting only WhatsApp calls. Adding that would make it an even stronger solution for CRM contact points.

Pros

Ticket management is easy to handle from the beginning and the chat feature responds quickly. I also like having enough customization options to adjust the experience based on what our users need in most situations.

Cons

A nice addition would be a small way to mark sales based on the stage of the deal, along with more color-coding options for customization.

Pros

Trying this CRM was a pleasant surprise because it was one of the first tools I actually enjoyed using. The interface is simple to work with and being able to send direct messages through its WhatsApp integration helps us communicate with clients in a more professional way.

Cons

Free version is a bit limited in terms of what you can do but that's completely understandable since the pricing and overall benefits feel fairly well balanced.

Pros

Customer support has been excellent from the beginning and the platform is very easy for me to use. I really like the functionality it provides and the regular feature improvements are another benefit because they give our customers even more value from the product.

Cons

One drawback is the limit on workflow steps which makes customizing workflows more difficult than it should be. It would also be helpful if the word limit within a workflow could be increased.

Pros

This has easily become one of the most valuable tools we use in our business. It does exactly what we need, it's user-friendly and the team keeps improving the product based on customer feedback. On top of that their support is outstanding.

Cons

Not really an issue caused by their team but the WhatsApp integration isn't ideal since users in the US can't place outbound calls through the system.

Pros

The tools for improving communication have been really useful and the support team on WhatsApp has always responded very quickly whenever we needed help.

Cons

Initial setup was complicated especially when adding channels and it still lacks the option to view all the files sent within a conversation.

Pros

Customer support has been excellent and the platform is very user-friendly. It adapts well to our needs and the different automation options have helped us improve the experience we deliver to our customers.

Cons

One downside is that the support team can take some time when it comes to adding new features. Even though it's possible to request custom adaptations there's usually a fairly long wait before those requests are actually implemented.

Pros

Having all our messaging channels brought together in a single platform has been the biggest advantage. It helps the team respond faster, stay better organized and deliver a more consistent experience for customers.

Cons

Reporting and analytics side is the feature needs to be improved which felt somewhat limited and still needed manual workarounds to pull more detailed performance insights.

Pros

Standout part of it for me is the interface. Anyone on the team can get comfortable using it quickly and organize client management in a fast, secure way.

Cons

The weakest point right now is the lack of calling features. I understand that it's still being developed but being able to make calls directly from the platform would add a lot to how we manage clients. We urgently need that option.

Pros

Having everything in one dashboard has really helped our company bring together messages from WhatsApp, Facebook Messenger, Telegram, email and other channels. It has made handling customer conversations much simpler, faster and far more efficient for the team.

Cons

My biggest regret is not finding this service earlier. We spent years trying to juggle the different communication channels our clients preferred and that often created confusion and caused delays.

Pros

It was incredibly simple to use and the setup process didn't take much effort at all. The dashboard has a clean, polished look that makes everything easy to follow and whenever help is needed the support team is excellent. The AI Agent has also been performing really well and feels very simple to configure.

Cons

There are still a few useful additions I'd love to see on the platform, such as being able to close chats in bulk and assign chats in bulk to agents. It would also be valuable to have integration with Apple Chat, along with an AI feature that can automatically transcribe audio messages.

Pros

Getting started with it is incredibly easy and it comes with plenty of AI features. The overall customer experience has been excellent and it makes generating qualified leads very simple.

Cons

Nothing major comes to mind because it's a really strong tool for customer service and the team is consistently quick to respond. If I had to point out one thing the reporting data could use a bit more improvement.

Pros

One thing that really stands out is how clearly and concisely everything is communicated. It also helps a lot with managing stress, delegating tasks effectively and setting goals and priorities in a way that keeps work organized and focused.

Cons

Since I began using it the whole deal-closing process has felt much more effortless. Response times are quicker and my closing rate has gone up noticeably.

Pros

At least the Zapier integration worked well and honestly that was the simplest part of the whole process. Without it the experience would have been even more frustrating.

Cons

Our bank marked every payment to this company as suspicious so we couldn't complete any payments. On top of that the support was poor and we were still charged for an account that had already been frozen and canceled.